Cancel Prosperi: Step-by-Step Guide

How to cancel Prosperi and stop charges before they renew

What is Prosperi and why you might want to cancel

Prosperi is a subscription-based financial education platform that delivers investment courses, market insights, and personalised trading guidance through a mobile app and website. You access it via in-app purchases through the Apple App Store and Google Play, or through direct website subscriptions with recurring monthly billing.

The service operates on flexible billing: monthly recurring subscriptions, one-time in-app purchases, and premium tier upgrades. If you subscribed expecting different content, encountered unexpected charges, or simply no longer use the platform, your priority is to stop the charges before the next renewal date. Tocancel is here to walk you through your exact options and protect your consumer rights under Singapore law.

Common reasons to cancel Prosperi

You might cancel because the content does not match your financial goals, you prefer free alternatives, auto-renewal charges surprised you, or you are restructuring your subscription budget. Some subscribers find the platform less useful than expected, while others discover they can access similar content elsewhere at lower cost. Whatever your reason, Tocancel is here to guide you through the cancellation process and your legal protections.

How Prosperi subscriptions and billing work

Prosperi charges you either monthly (recurring) or as a one-time purchase depending on your plan selection. Your billing source matters significantly: if you subscribed via Apple or Google, their app store terms apply; if you purchased directly on Prosperi's website, Prosperi's own refund policy governs your options. Understanding where you bought your subscription is the first step to cancelling efficiently and knowing which company to contact for refunds.

Your consumer rights in singapore

Singapore law gives you strong protections when you buy digital services like Prosperi subscriptions.

Protection under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading claims, and hidden charges. If Prosperi failed to clearly disclose auto-renewal terms at the point of purchase, renewal pricing, or straightforward cancellation procedures, you have grounds to request a refund or dispute the charge with your bank.

Additionally, if you requested cancellation and Prosperi continued billing you after your cancellation request, this breaches consumer protection standards. Tocancel recommends documenting all cancellation attempts with screenshots, email timestamps, and the exact date and time you submitted your request.

Your statutory refund rights

Under Singapore law, you have the right to cancel a subscription within a reasonable period if the service was not delivered as promised. For digital services, the Consumer Protection (Fair Trading) Act implies an obligation that services be performed with reasonable care and skill. If Prosperi's content quality, platform functionality, platform access, or customer service fell below reasonable expectations, you can claim a refund.

Most importantly, refunds are not automatic: you must request them, provide evidence of your dissatisfaction (such as login records showing non-use, or screenshots of platform errors), and be prepared to escalate to the Consumers Association of Singapore (CASE) if Prosperi refuses your reasonable request. Your legal position is strong if you can demonstrate that Prosperi did not deliver what you paid for.

Prosperi pricing and subscription plans

Understanding your current plan helps you choose the right cancellation method.

Your billing frequency determines urgency: if you subscribed to a monthly recurring plan, cancelling now stops the next renewal charge. If you made a one-time purchase, you will need to submit a refund request rather than a cancellation.

How to cancel Prosperi step by step

Follow the steps that match where you bought your subscription.

Cancel if you subscribed via the apple app store

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions".
4. Find and tap "Prosperi" in the list.
5. Tap "Cancel Subscription" or "Edit Subscription".
6. Confirm the cancellation when prompted.
7. Take a screenshot showing "Subscription cancelled" as proof.

Apple stops charging you immediately after you confirm cancellation, but you may retain access until your current billing cycle ends. Tocancel advises keeping that screenshot as proof in case Apple or Prosperi disputes your cancellation request later.

Cancel if you subscribed via google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage my subscriptions" or "Payments and subscriptions".
4. Find and tap "Prosperi".
5. Tap "Cancel subscription".
6. Follow the on-screen prompts to confirm cancellation.
7. Screenshot the cancellation confirmation for your records.

Google Play processes cancellations within 24 hours. You will not be charged on your next renewal date.

Cancel if you subscribed directly on prosperi's website

1. Visit the Prosperi website and log into your account.
2. Navigate to "Account Settings" or "Billing" (usually in your profile menu).
3. Look for an option labeled "Subscriptions", "Billing", or "Manage Subscription".
4. Find your active subscription and select "Cancel" or "Downgrade".
5. Complete any exit survey or confirmation steps.
6. Save the cancellation confirmation email that Prosperi sends you.
7. If no cancellation option is visible, contact Prosperi support directly (see contact details below).

If the cancellation button is not visible or the website does not respond, email Prosperi's support team with your account details and a clear request to cancel. Tocancel recommends sending this via email so you have a timestamped record of your request.

Cancel via email if website cancellation fails

1. Collect your account information: email address associated with your account, subscription plan name, and the date you subscribed.
2. Draft an email to Prosperi support with the subject line "Cancellation Request - [Your Email Address]".
3. State clearly: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing."
4. Include a deadline: "Please respond within 5 business days or I will escalate to the Consumers Association of Singapore."
5. Send the email and keep a copy for your records.
6. Monitor your inbox for a confirmation response from Prosperi.

Email cancellation requests create a formal record that protects you if Prosperi later claims they never received your cancellation notice.

Refunds and what to do if Prosperi continues billing you

If Prosperi continues charging you after cancellation, you have multiple legal remedies.

Request a refund within 14 days of discovery

If you cancel but Prosperi charges you again, contact Prosperi support immediately and request a refund for the unauthorised charge. Under Singapore law, you have the right to recover money paid for services you did not receive. Provide your cancellation proof (screenshots, confirmation emails) and the date of the unwanted charge. Tocancel advises giving Prosperi 7 business days to respond before escalating.

Dispute the charge with your bank or card issuer

If Prosperi ignores your refund request, contact your bank or credit card company and request a chargeback. Explain that you cancelled the subscription but were charged again. Provide your cancellation proof. Your bank can reverse the charge within 30-90 days, depending on their process. This is a powerful consumer protection tool that most people underuse.

Escalate to the consumers association of singapore (CASE)

If Prosperi refuses your refund and your bank declines the chargeback, file a complaint with CASE. You can lodge a complaint online at case.org.sg or visit their office. CASE investigates disputes between consumers and businesses free of charge. Provide your cancellation request, Prosperi's response (or lack of response), and proof of the continued charges. CASE has authority to pressure Prosperi into refunding you, and many companies comply when CASE intervenes.

Common mistakes when cancelling Prosperi

Cancelling a subscription feels straightforward, but small oversights can leave you vulnerable to continued charges.

Assuming your cancellation is complete without confirmation

The most common mistake is pressing "cancel" and assuming it worked without waiting for or saving a confirmation message. Always wait for a confirmation screen, email, or notification. Screenshot it immediately. If no confirmation appears within 5 minutes, assume the cancellation did not process and try again or contact support. Tocancel has helped thousands of consumers recover charges because they had proof of their cancellation attempt.

Confusing cancellation with account deletion

Cancelling your subscription and deleting your account are different actions. You can cancel your subscription while keeping your account active (or vice versa). If you want to remove all your data from Prosperi, request account deletion separately after cancelling your subscription. Check Prosperi's privacy or account settings for a "Delete my account" option.

Not checking if your refund rights apply to your purchase date

Singapore law protects you if you cancel within a reasonable timeframe, but the longer you wait, the harder it is to argue the service was unsatisfactory. If you subscribed 6 months ago and never logged in, Prosperi may claim you had ample opportunity to test the service. Cancel and request a refund as soon as you know you no longer want it.

Forgetting to cancel on all platforms if you have multiple subscriptions

Some users subscribe to Prosperi on both the app and the website by accident. Check all three platforms (Apple App Store, Google Play, and Prosperi website) to ensure you have cancelled every active subscription. Otherwise, you will continue to be charged on whichever platform you missed.

After you cancel Prosperi

Your cancellation does not end the moment you press cancel. Protect yourself by following these steps.

Monitor your bank or card statements

For the next 2 billing cycles after cancellation, check your bank or credit card statement carefully. Look for any charges from Prosperi, Apple, or Google Play that you did not authorise. If a charge appears, contact Prosperi support immediately with your cancellation proof. If Prosperi does not refund you within 7 days, initiate a chargeback through your bank.

Keep your cancellation proof forever

Do not delete your screenshots, confirmation emails, or bank statements showing the cancellation and any refunds. Tocancel recommends storing these in a folder on your computer or phone labeled "Prosperi Cancellation" so you can find them quickly if a dispute arises. Businesses sometimes reactivate subscriptions by accident or claim they never received a cancellation request, and your proof is your only defence.

Check if you are eligible for a refund

If you cancelled within 30 days of subscribing and never used the service meaningfully, you have a strong case for a full refund under the Consumer Protection (Fair Trading) Act. Send a follow-up email to Prosperi support referencing this law and requesting a refund. Quote the relevant act: "Under the Consumer Protection (Fair Trading) Act of Singapore, I am entitled to cancel this subscription and receive a refund as the service was not delivered as expected." Many companies respond more quickly when you cite the law directly.

Prosperi cancellation checklist

Use this checklist to ensure you have completed every step.

Prosperi contact details and office address

If you need to contact Prosperi directly for cancellation or refund requests, use the following information.

Registered office: Prosper SG Pte. Ltd., The Woodlands Bizhub, Singapore. This address is registered with ACRA (Accounting and Corporate Regulatory Authority) and is the official business address. For cancellation requests and customer support, email Prosperi's support team with your account details. If email support does not respond within 7 business days, escalate your complaint to CASE (Consumers Association of Singapore) at case.org.sg or call 6100 0315.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover charges by following these steps, documenting their requests, and escalating to the relevant authorities when companies refused to comply. Your consumer rights in Singapore are strong, and you have multiple legal tools to enforce them. Take action today: if you no longer want Prosperi, cancel it now using the method that matches your subscription source, and monitor your statements for the next 60 days to ensure the charges stop.