Cancel Dribbleup: The Right Way

How to cancel Dribbleup and stop unwanted charges in singapore

What Dribbleup is and why you might want to cancel

Dribbleup is a smart sports training platform that pairs interactive equipment-basketballs, soccer balls and training gear-with a mobile app delivering live and on-demand coaching sessions. You pay a monthly membership fee to unlock training drills, performance tracking and progress analytics. The service operates on an auto-renewal model, which means your subscription charges repeat automatically each month unless you explicitly cancel. If the service no longer fits your routine, or if you want to stop recurring charges, you need to act quickly to avoid paying for a service you don't use. Tocancel is here to walk you through your cancellation options and help you understand your consumer rights.

Why acting fast matters in singapore

Subscription services like Dribbleup rely on auto-renewal to maintain revenue, and many customers accidentally pay for months they no longer need. In Singapore, the Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading billing practices, but only if you take action. Cancelling before your next billing date is your strongest defence against unwanted charges. This means you should cancel at least 5 to 7 days before your renewal date to ensure the request processes in time.

How dribbleup's membership model works

You purchase physical smart equipment paired with a subscription membership. Your equipment tracks your performance data, while the app delivers interactive coaching and training drills tailored to your skill level. Your membership grants access to both live classes and on-demand content libraries. The critical point: if you don't cancel within your billing window, your subscription renews automatically and you're charged without further notice. Understanding this cycle is essential before you cancel, because timing determines whether you lose your access immediately or retain it until the end of your paid period.

Dribbleup pricing in singapore and membership plans

Knowing your exact membership tier and monthly cost helps you understand the financial impact of cancellation and plan your timing.

Current Dribbleup membership costs in singapore dollars

Dribbleup offers flexible monthly and annual billing options. The table below shows approximate Singapore Dollar (SGD) pricing based on reported USD rates; your exact charges depend on your app store region, currency exchange rates and any active promotional offers.

How your plan type affects cancellation

If you're paying S$23 monthly, that totals approximately S$276 per year. Delaying cancellation by even two weeks costs you extra money. Before you cancel, log into your account and confirm which plan you're on-this ensures you understand exactly what charges you're avoiding and when your next renewal is due. If you're unsure, take a screenshot of your subscription details; this becomes useful if you later need to dispute a charge with your bank or file a complaint with the Consumer Association of Singapore (CASE).

Your consumer rights when cancelling Dribbleup in singapore

You have clear legal protections when cancelling a subscription service in Singapore, and understanding them puts you in control.

Your legal position under singapore consumer law

The Consumer Protection (Fair Trading) Act gives you the right to cancel any distance contract (a contract made online or by phone) within 14 calendar days of purchase, without penalty or reason. This "cooling-off period" applies to your initial Dribbleup membership purchase. After 14 days, you can still cancel, but the company may not be obliged to refund your full payment for that billing cycle-however, you retain the absolute right to stop future charges. Many consumers confuse "cancellation" with "refund"; cancellation stops future charges, while a refund returns money you've already paid. Tocancel recommends checking your purchase date to see whether you fall within the cooling-off window, because this determines your refund eligibility.

Additionally, the Personal Data Protection Act (PDPA) requires Dribbleup to cease collecting and using your personal data once you cancel, except where legally required. You also have the right to request deletion of your account data (subject to legal retention requirements).

What you can do if Dribbleup refuses to cancel

If Dribbleup ignores your cancellation request or continues charging you after you've cancelled, you have escalation options. First, contact your bank or credit card issuer and request a chargeback or dispute for "unauthorised billing." Provide your bank with evidence of your cancellation request (emails, screenshots of your account dashboard). Second, file a complaint with the Consumer Association of Singapore (CASE), which investigates unfair trading practices and can intervene on your behalf. The CASE helpline is available at 6100 0315 or through their website. Having documentation of your cancellation attempts puts you in a much stronger position if you need to escalate.

How to cancel Dribbleup: step-by-step by platform

Your cancellation method depends on where you originally signed up-the Dribbleup website, Apple App Store, Google Play Store or another platform.

Method 1: cancel through the Dribbleup website

If you subscribed directly through Dribbleup's website, you can cancel via your online account dashboard. This method gives you immediate confirmation and leaves a clear digital trail.

1. Go to account.dribbleup.com and log in with your email address and password.
   • If you've forgotten your password, click "Forgot Password" and follow the reset link sent to your registered email.
   • Check your spam or promotions folder if you don't see the reset email within 5 minutes.
2. Navigate to your Subscription Settings or Billing section (usually in "Account" or "My Membership").
   • Look for a button labelled "Manage Subscription," "View Subscription," "Cancel Membership" or "End Subscription."
3. Click the cancellation button and confirm your decision when prompted.
   • Dribbleup may ask why you're cancelling or offer a discount to stay; you're under no obligation to accept.
   • Select "Cancel subscription" or "Confirm cancellation" to finalise the request.
4. Take a screenshot of the confirmation message, which typically includes a cancellation reference number or confirmation code.
   • Save this image and the confirmation email; you'll need it if you later dispute a charge.

Timeline: Cancellations submitted through the website usually take effect immediately or within 24 hours. Your access ends either straight away or at the end of your current paid period, depending on Dribbleup's policy-check the confirmation message to clarify.

Method 2: cancel an apple app store subscription (iOS)

If you subscribed through the Apple App Store, Apple manages your billing, and you cancel directly through your iOS device or Apple Account settings.

1. On your iPhone or iPad, open the Settings app.
   • Alternatively, go to Settings > [Your Name] > Subscriptions (or iTunes and App Store > Subscriptions on older iOS versions).
2. Tap Subscriptions (or navigate to iTunes & App Store > Apple ID > Subscriptions).
   • You'll see a list of all active subscriptions linked to your Apple Account.
3. Find and tap Dribbleup in the list.
   • If you can't find it, scroll down or search for it in the subscription menu.
4. Tap Cancel Subscription or Edit Subscription and then select Cancel.
   • You'll see a confirmation with your final billing date.
5. Take a screenshot of the cancellation confirmation screen.
   • Apple also sends a confirmation email to your registered Apple ID email address.

Timeline: Cancellations through the App Store take effect immediately, but you retain access until the end of your current billing cycle. Apple will not charge you again after that date.

Method 3: cancel a google play store subscription (Android)

If you subscribed via the Google Play Store on an Android device, you cancel through Google's subscription management interface.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner of the app.
2. Select Manage Subscriptions or Subscriptions.
   • You'll see all active subscriptions attached to your Google Play Account.
3. Tap Dribbleup from the list.
   • If Dribbleup doesn't appear, check that you're looking at "Active" subscriptions, not "Expired."
4. Tap Cancel Subscription at the bottom of the subscription details screen.
   • You'll be asked to confirm the cancellation; select Cancel or Yes, cancel subscription.
5. Screenshot the confirmation screen and check your registered Gmail inbox for a confirmation email from Google Play.
   • Google sends a cancellation notice within a few minutes; if you don't receive it, try cancelling again.

Timeline: Google Play cancellations take effect immediately, and you keep access until your current billing period ends. No further charges will appear after that date.

Method 4: cancel by contacting Dribbleup support via email

If you encounter trouble with self-service cancellation or prefer written documentation, you can request cancellation by email. This method creates a formal record of your request.

1. Compose an email to Dribbleup's support address (check their website contact page for the current support email; as of this writing, support inquiries are typically handled through their in-app help centre or via [email protected] or a similar address).
   • Confirm the exact email address on the Dribbleup website before sending, as support addresses can change.
2. Include the following information in your email:
   • Your full name and registered Dribbleup account email address.
   • A clear statement: "I request immediate cancellation of my Dribbleup membership."
   • Your subscription plan (e.g., "Monthly membership at S$23.00").
   • The date you want the cancellation to take effect (ideally, your next billing date).
   • A request for written confirmation of the cancellation.
3. Send the email and keep a copy for your records.
   • Use a professional tone and avoid threats or aggressive language; companies are more likely to respond promptly to calm, clear requests.
4. Wait for a response. Dribbleup typically replies within 2 to 5 business days.
   • If you don't hear back within a week, send a follow-up email or contact their support through the app's help centre.

Timeline: Email-based cancellations take longer to process, usually 5 to 10 business days. Request cancellation at least 7 to 10 days before your next billing date to avoid an unexpected charge. Tocancel recommends using this method if self-service options fail, because it leaves a clear written trail if you later need to escalate to your bank or CASE.

What to do after you've cancelled Dribbleup

Cancellation is only the beginning; you need to verify that charges have actually stopped and manage what comes next.

Verify your cancellation took effect

Once you've submitted your cancellation request, check your account again 24 hours later to confirm the status changed from "Active" or "Subscribed" to "Cancelled" or "Inactive." If your cancellation went through the website, visit your account dashboard. If you cancelled via the App Store or Google Play, open the subscriptions menu again and confirm Dribbleup no longer appears under active subscriptions. Tocancel strongly recommends this verification step because errors do happen, and catching them early saves you money.

Monitor your bank or card statement

Set a reminder to check your bank or credit card statement on your usual billing date-for example, if you normally get charged on the 15th of each month, check your statement on the 16th. Confirm that no Dribbleup charge appears. If a charge does appear after you've cancelled, contact your bank immediately and request a chargeback, explaining that you cancelled the subscription and were charged without authorisation. Most banks reverse unauthorised charges within 10 to 30 days. Save all evidence: your cancellation confirmation emails, screenshots of your account showing cancellation status, and copies of the erroneous charges.

Delete your account data if desired

Cancelling your membership doesn't automatically delete your personal data from Dribbleup's servers. If you want Dribbleup to stop storing your training history, performance metrics and other personal information, contact their support team and request account deletion under your PDPA rights. Dribbleup must comply with your request, though they may retain certain data for legal or contractual reasons (e.g., transaction records for billing disputes). Request a confirmation of what data was deleted.

Uninstall the app

To avoid accidentally re-subscribing or receiving push notifications, delete the Dribbleup app from your phone. You can always reinstall it later if you change your mind and want to rejoin.

Refunds and what to expect after cancellation

Understanding refund eligibility prevents disappointment and helps you know whether you should pursue a chargeback or dispute.

Refund eligibility and the 14-day cooling-off window

Under the Consumer Protection (Fair Trading) Act, you can request a full refund for your first purchase if you cancel within 14 days of buying your membership. This "cooling-off period" applies only to the initial purchase; subsequent monthly renewals fall outside this window. If your account is within 14 days of your first payment, contact Dribbleup support and request a full refund, citing your cooling-off right. Provide your purchase date and reference number. Most companies refund within 10 to 15 business days if the request is made within the 14-day window.

Refunds after the 14-day cooling-off period

After 14 days, Dribbleup is not legally obliged to refund charges for the current billing month, even if you cancel mid-cycle. This is standard for subscription services. However, any future charges after your cancellation date should not occur. If Dribbleup charges you for a month after you've cancelled, that charge is unauthorised and you should dispute it with your bank immediately. Tocancel advises keeping copies of your cancellation confirmation for at least six months, in case disputes arise.

What not to expect

Dribbleup typically does not offer pro-rata refunds for unused days in your current billing month. For example, if you cancel on the 20th of a 30-day billing cycle, you will not receive a refund for the remaining 10 days. This is because the company's terms of service usually state that monthly charges are non-refundable once the billing cycle has begun. To minimise loss, cancel on or just after your billing date, so you maximise the days left in the cycle before renewal.

Common cancellation mistakes and how to avoid them

Many people unintentionally delay or complicate their cancellation, sometimes accidentally losing the option to claim a refund.

Mistake 1: confusing app deletion with cancellation

Simply deleting the Dribbleup app from your phone does NOT cancel your subscription. Your membership continues to renew and you'll keep being charged even after the app is gone. You must explicitly cancel through your account settings, the website, or your app store subscription menu. Tocancel has helped thousands of consumers who wasted money because they mistakenly thought deleting the app would stop charges.

Mistake 2: missing the 14-day refund window

Your cooling-off window starts on the day you purchase, not the day you receive an email confirmation. If you bought on Monday but don't submit your cancellation request until 16 days later, you've lost your refund eligibility. Check your purchase receipt or account creation date and count forward 14 days. If you're close to day 14, submit your cancellation and refund request immediately.

Mistake 3: not checking your cancellation status

You submit a cancellation request and assume it's done, but due to a system error or incomplete submission, the cancellation never processes. Meanwhile, you're charged again. Always confirm in writing (via email or screenshot) that your cancellation status has changed from "active" to "cancelled" or similar. If you cancelled via email, request and keep a written confirmation from support.

Mistake 4: not documenting your cancellation request

If you have to dispute a post-cancellation charge with your bank, you'll need evidence that you cancelled. Save screenshots of cancellation confirmations, confirmation emails from Dribbleup or your app store, and copies of emails you sent to support. Without documentation, your bank may side with the merchant, and you'll lose the chargeback dispute. Keep this documentation for at least six months.

Mistake 5: cancelling too late in your billing cycle

If your billing date is the 15th and you cancel on the 14th, the cancellation may not process in time to stop that day's charge. Always cancel at least 5 to 7 days before your renewal date. This window gives the system time to process your request and update your status before payment is due. Tocancel recommends setting a phone reminder for one week before your known billing date.

Checklist: ensure your Dribbleup cancellation is complete

Use this checklist to confirm you've covered all essential steps and are protected against unexpected charges.

Dribbleup cancellation address and contact information

If you need to escalate your cancellation or dispute a charge, use the following contact details and regulatory pathways.

Dribbleup corporate headquarters

Dribbleup, Inc. is headquartered in Franklin Square, New York, United States. There is no dedicated Singapore office or local address listed. For cancellation requests and billing disputes, your primary contact method is through the in-app support centre or email to their support team (confirm the current email address on their official website). If you're disputing a charge or escalating a complaint, your bank or card issuer can contact Dribbleup's merchant processor directly.

Singapore consumer protection escalation

If Dribbleup refuses to cancel your subscription or continues charging you after cancellation, file a complaint with the Consumer Association of Singapore (CASE). CASE investigates unfair trading practices and can intervene on your behalf at no cost.

• CASE Helpline: 6100 0315
• Website: www.case.org.sg
• Email: [email protected] (or use their online complaint form)
• Operating hours: Monday to Friday, 9 a.m. to 5 p.m., Saturday 9 a.m. to 1 p.m.

When you file a complaint, provide your account details, the dates of all charges, a copy of your cancellation request, and proof of payment. CASE typically responds within 14 days.

Bank chargeback and dispute process

If a charge appears on your bank or credit card statement after you've cancelled, contact your bank's fraud or disputes department immediately. Provide your cancellation confirmation, screenshots of your account status, and the erroneous charge details. Your bank will initiate a dispute or chargeback on your behalf, and Dribbleup must provide evidence that the charge was authorised. Most banks resolve disputes within 30 days.

Summary: take control of your Dribbleup cancellation today

Cancelling Dribbleup in Singapore is straightforward when you follow the correct steps and understand your consumer rights. You have three self-service cancellation methods-the website, Apple App Store, or Google Play Store-plus the option to cancel by email if self-service fails. Cancellations through the website or app store take effect within 24 hours, while email-based requests take 5 to 10 business days. If you're within 14 days of your first purchase, you're entitled to a full refund under the Consumer Protection (Fair Trading) Act. Always verify your cancellation status changed to "inactive" or "cancelled" within 24 hours, monitor your bank statement for the next billing cycle, and save all confirmation documentation in case you need to dispute an unauthorised charge.

If Dribbleup ignores your cancellation request or charges you after you've cancelled, you have clear escalation options: request a chargeback through your bank or card issuer, or file a free complaint with the Consumer Association of Singapore (CASE) at 6100 0315. Tocancel has helped thousands of consumers cancel fitness subscriptions and reclaim unauthorised charges by following these steps and standing firm on their consumer rights. You have the law on your side, and you can fix this. Act today to stop unwanted charges and protect your account. Visit Tocancel for additional guidance on your specific situation, and take the first cancellation step now-your bank balance will thank you.