Cancel Fiton: The Right Way to Protect Your Rights

How to cancel your Fiton subscription and protect your fitness rights in singapore

Why you might want to cancel Fiton

Fiton is a mobile fitness app that streams workout videos, meditation sessions, and personalized training programs directly to your phone or tablet. The service runs on a freemium model, giving you access to hundreds of free workout videos while a paid Pro subscription unlocks meal plans, offline downloads, and nutrition coaching. You might be cancelling because your fitness goals have shifted, you've found a competitor that suits you better, or you simply want to stop paying for features you no longer use. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step and ensure you understand your consumer rights as a user in Singapore.

Understanding fiton's free and paid tiers

The free tier gives you unlimited access to hundreds of workout videos covering HIIT, yoga, strength training, dance, and meditation. You also receive personalized workout recommendations based on your fitness level and preferences. This tier costs nothing and requires no payment method on file.

The Pro tier, priced at approximately SGD $40 to $60 per year, adds meal plans with over 500 recipes, the ability to download workouts for offline viewing, nutrition programs aligned with your fitness goals, and seamless syncing across multiple devices. If you've been paying for Pro and now want to cancel, Tocancel recommends reviewing exactly what features you'll lose when your subscription ends, so the transition doesn't catch you by surprise.

What you gain by cancelling

Cancelling a subscription you no longer use protects your bank account and gives you clarity over your monthly and annual expenses. In Singapore, you have statutory protections under the Consumer Protection (Fair Trading) Act that apply even to digital services, so you're never powerless when dealing with Fiton or any other subscription service. Taking control of your subscriptions is a straightforward way to ensure your money is spent only on services that genuinely benefit you.

Your consumer rights when cancelling Fiton in singapore

Singapore's consumer protection framework protects you even when dealing with digital services and international companies.

What the consumer protection (Fair trading) act covers

The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading representations, and services that fail to meet consumer standards. When Fiton claims their subscription is non-refundable, that clause cannot override your legal rights if the service fails to meet the standard a reasonable consumer would expect or if you cancel within a statutory cooling-off period.

If Fiton misrepresents features, charges you after you've cancelled, or makes cancellation deliberately difficult to discourage you from leaving, you have grounds to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS), Singapore's consumer protection authority. Your legal position is clear: you have the right to cancel at any time, and CCCS can enforce that right if Fiton resists.

Your right to cancel and refund protections

You have the absolute right to cancel your subscription at any time. Fiton's Terms of Service state that paid fees are non-refundable except where required by law or at Fiton's sole discretion. However, Singapore law may entitle you to a refund if you cancel within a certain period after purchase, if the service is not delivered as described, or if Fiton breaches the terms of your contract.

If Fiton refuses to honour a cancellation or withholds access despite your request, contact CCCS at 1800-2255-529 or visit www.cccs.gov.sg. Tocancel advises documenting all cancellation requests including screenshots of emails, timestamps, and confirmation numbers before escalating to the regulator, as this evidence strengthens your case.

Fiton pricing and subscription options

Understanding what you're paying for helps you make an informed decision about whether to keep or cancel your subscription.

If you're on a monthly plan, your cancellation will take effect at the end of your current billing cycle. If you're on an annual plan and cancel midway, Tocancel recommends asking Fiton whether you're entitled to a pro-rata refund for unused months, though this is subject to their terms and applicable law.

How to cancel Fiton depending on where you subscribed

Your cancellation method depends on which platform you used to purchase your subscription: the Fiton website, Apple App Store (iOS), or Google Play (Android).

Cancel Fiton if you subscribed via the website

If you signed up directly through the Fiton website or Fiton app, follow these steps to cancel your subscription.

1. Log in to your Fiton account at www.fiton.com using your email and password.
2. Navigate to Account Settings or Settings (usually found in the menu bar or profile icon).
3. Look for the Subscription, Billing, or Membership section.
4. Select Cancel Subscription or Manage Subscription.
5. Read any retention offers Fiton may present (discounts, free trial extensions, etc.) and decide whether to accept or continue with cancellation.
6. Confirm your cancellation. You should receive a confirmation email within minutes.
7. Save or screenshot the confirmation email as proof of your cancellation request.

If the website cancellation button is missing or non-functional, contact Fiton support directly via email or in-app messaging and request written confirmation of your cancellation.

Cancel Fiton if you subscribed via apple app store

If you purchased your Fiton subscription through Apple's in-app billing system, you must cancel through Apple, not through Fiton.

1. Open the Apple App Store on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top right corner.
3. Select Subscriptions.
4. Find Fiton in your active subscriptions list.
5. Tap or click Edit Subscription.
6. Select Cancel Subscription.
7. Confirm your cancellation. Apple will send you a confirmation email.

Your access to Fiton Pro will end at the conclusion of your current billing period. You will still be able to use the free tier after cancellation. Keep the confirmation email from Apple as proof that you cancelled.

Cancel Fiton if you subscribed via google play

If you purchased your Fiton subscription through Google Play (Android), you must cancel through Google, not through Fiton.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find Fiton in your active subscriptions.
5. Tap Fiton and select Cancel subscription.
6. Follow the prompts to confirm cancellation.
7. Google will send you a confirmation email to the address associated with your Google account.

Your Pro access will end at the end of your current billing cycle. After that date, you can continue using Fiton's free tier. Save Google's confirmation email as your cancellation proof.

What happens after you cancel Fiton

Once you've cancelled, it's important to know what to expect next and what to monitor.

Your access and timeline after cancellation

After you cancel, your Fiton Pro subscription will remain active until the end of your current billing cycle (monthly or annual, depending on your plan). You will not be charged again after that date. Once your billing cycle ends, you will automatically revert to the free tier, which gives you full access to Fiton's library of free workout videos and meditations.

If you cancel mid-cycle and Fiton's terms or Singapore law entitle you to a pro-rata refund, Fiton may process this back to your original payment method within 5 to 10 business days. Check your bank or credit card statement to confirm whether a refund has been applied. If you don't see a refund after 14 days, contact Tocancel's escalation guide or reach out to Fiton support directly.

Monitoring your bank account

After your cancellation, keep an eye on your bank or credit card statement for the next two billing cycles. In rare cases, companies charge again after cancellation due to system errors. If you see an unexpected charge from Fiton after your cancellation date, take a screenshot and immediately contact your bank to dispute the charge. You can also file a complaint with CCCS if the charge is not reversed within 10 days.

If you subscribed through Apple App Store or Google Play, check that platform's billing history as well, since charges may appear there instead of directly on your bank statement. Tocancel recommends setting a phone reminder for 30 days after your cancellation date to check your statement, so you catch any unauthorized charges early.

Common cancellation mistakes and how to avoid them

Many people cancel their fitness subscriptions but miss a critical step, only to discover they've been charged months later. Here's how to protect yourself.

Not keeping cancellation proof

Always save your cancellation confirmation email or screenshot. If Fiton charges you again, this proof is your strongest lever when disputing the charge with your bank or filing a complaint with CCCS. Take a screenshot of the confirmation screen immediately after cancelling, even if you receive an email later.

Cancelling through the wrong platform

If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not through Fiton's website. Cancelling through Fiton's website while your subscription is linked to Apple or Google will not stop the charges. Double-check your original purchase email to confirm which platform charged you, then cancel through that same platform.

Not waiting for the confirmation email

After you request cancellation, wait for a confirmation email before assuming the process is complete. If you don't receive one within 24 hours, contact Fiton support directly. A verbal or chat-based assurance that your subscription is cancelled is not enough; you need documented proof.

Forgetting to log out

After cancelling, log out of your Fiton account on all devices. This prevents accidental re-subscription if you or a family member taps a purchase button or interacts with a promotional offer within the app. It also ensures you're not leaving an active session open that could be exploited if your device is lost or stolen.

Refund policy and what you should expect

Fiton's stated policy is that subscriptions are non-refundable, but Singapore law may override this in certain circumstances.

When you are entitled to a refund

You may be entitled to a refund if any of the following apply:

• You cancel within 7 days of purchase (cooling-off period, if Fiton's terms grant this).
• Fiton fails to deliver the service as described (e.g., workout content is removed, features stop working, app is unavailable).
• You cancel mid-cycle and Fiton's terms or Singapore law entitle you to a pro-rata refund for unused time.
• Fiton breaches the Consumer Protection (Fair Trading) Act by misrepresenting features or engaging in unfair contract terms.

How to request a refund

Contact Fiton support directly and explain why you believe you're entitled to a refund. Cite the specific clause in Fiton's terms that supports your claim or reference the relevant consumer protection law (e.g., Consumer Protection Fair Trading Act). Keep copies of all emails and support responses.

If Fiton refuses, file a complaint with CCCS at 1800-2255-529 or www.cccs.gov.sg. Tocancel advises providing CCCS with your cancellation confirmation, payment receipts, and all correspondence with Fiton. CCCS can compel Fiton to refund you if they find the company has breached consumer law.

Your checklist before and after cancelling Fiton

Use this checklist to ensure you cancel successfully and protect yourself after the fact.

This checklist ensures you've covered every step and left a clear audit trail. Tocancel has helped thousands of consumers cancel subscriptions cleanly and recover unauthorised charges by following this exact process.

Alternatives to cancelling: pause or downgrade options

Before you cancel permanently, consider whether pausing or downgrading your subscription might serve you better.

Pausing versus cancelling

Some fitness apps offer the option to pause your subscription for a month or two while you reassess your fitness goals or budget. Pausing temporarily stops charges without forcing you to cancel permanently. If Fiton offers this option, it may appear in your Account Settings under Subscription Management. Pausing is useful if you think you might return to the app in the future and don't want to lose your workout history or personalized recommendations.

Downgrading to the free tier

You don't have to cancel entirely to save money. If you're paying for Fiton Pro but rarely use the meal plans or offline downloads, you can switch to the free tier instead. Simply cancel your Pro subscription and keep using the free library of 500+ workout videos. This way, you maintain your account and keep your progress, but you stop paying. Tocancel recommends downgrading if you want to keep using Fiton's core features without the premium cost.

How to file a complaint with the competition and consumer commission of singapore

If Fiton refuses to honour your cancellation, withholds access, or charges you after you've cancelled, escalate your complaint to the regulator.

Steps to lodge a complaint with CCCS

Visit www.cccs.gov.sg and navigate to the Consumer Complaints section. Fill out the online complaint form with the following details:

• Your name, email, and phone number.
• Fiton's business details (name, website, any contact email or address you used).
• A clear description of the issue (e.g., "I cancelled my subscription on [date], but Fiton charged me on [date]").
• The dates of all relevant events (purchase, cancellation request, unwanted charge).
• Copies of supporting documents: cancellation confirmation, email correspondence, bank statements, screenshots.

CCCS will review your complaint, contact Fiton on your behalf, and attempt to resolve the dispute. If Fiton breached consumer law, CCCS can compel them to refund you, cancel your subscription, or take corrective action. You can also call CCCS at 1800-2255-529 if you need assistance submitting your complaint.

Contact and billing address for Fiton

If you need to contact Fiton directly about your subscription or cancellation, use these details:

When you contact Fiton, always request written confirmation of your cancellation. If Fiton does not provide a cancellation confirmation email within 24 hours, follow up again and save all correspondence. This documentation is essential if you need to escalate to CCCS or dispute a charge with your bank.

Your cancellation summary and next steps

Cancelling Fiton is straightforward when you follow the right platform (website, Apple App Store, or Google Play), but your responsibility doesn't end when you click the cancel button. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you even after you've cancelled, so if Fiton charges you again or refuses to honour your request, you have legal recourse.

Remember: always save your cancellation confirmation, monitor your bank statement for 90 days, and escalate to CCCS if an unauthorized charge appears. Tocancel has guided thousands of subscribers through this exact process, and we've seen how proper documentation and early escalation protect your money and your rights. Take control of your fitness spending today by cancelling confidently and keeping the proof that proves you did.