Cancel Found: Your Complete Guide

How to cancel Found in singapore: your complete guide to ending your weight-loss subscription and understanding your refund rights

What Found is and why you might want to leave

Found is a subscription-based weight-loss program that connects you with clinicians, personalised meal plans, and medication support tailored to your individual health needs. The service operates on automatic monthly or annual billing, which means your membership renews unless you take active steps to cancel.

You may use Found if you are pursuing structured, clinician-supervised weight management with access to prescription options. However, life changes, budget shifts, or reaching your goals often prompt cancellation. Whatever your reason, you have the right to exit cleanly and without unnecessary friction. Tocancel exists to help you understand exactly how to do that.

The automatic renewal trap and your position

Found's model depends on continuous billing. Your account will continue to charge you every month or year unless you explicitly cancel. This means inaction costs you money. Many people are unaware they remain charged long after they stop using the service, which is why understanding the cancellation process from the start protects your wallet.

Your legal position in Singapore is clear: the Consumer Protection (Fair Trading) Act requires Found to make cancellation straightforward and to honour your request without unreasonable delay or hidden charges.

Common reasons to cancel Found

You might cancel because you have reached your weight-loss target, prefer managing your health independently, experience unwanted side effects from prescribed medications, find the monthly cost unsustainable, or simply want to try a different approach. No reason is invalid. Tocancel recognises that your decision to leave is yours alone, and you deserve transparent support to execute it.

Found pricing in singapore and what you are paying for

Understanding Found's cost structure helps you assess whether early cancellation makes financial sense for your situation.

Current pricing breakdown (SGD)

Key pricing facts you need to know

Annual plans offer lower per-month cost than monthly plans, but lock you in for 12 months. If you cancel an annual subscription early, you typically lose the discount and face non-refundable or partially refundable charges. Therefore, always calculate the remaining balance before cancelling an annual plan to understand what you might lose.

Monthly plans offer flexibility but cost more per month. If you are unsure about your commitment, monthly billing is the safer choice. Tocancel recommends checking your most recent invoice to confirm which plan you are on before you cancel, so you know exactly what financial impact to expect.

Your consumer rights under singapore law and how to protect yourself

Singapore's Consumer Protection (Fair Trading) Act guarantees you specific rights when cancelling a subscription service. Knowing these rights arms you with confidence and leverage if Found resists your cancellation.

What the consumer protection act requires Found to do

Found must provide you with transparent, clear notice of your subscription terms, renewal dates, and the process to cancel. The law requires that cancellation be as straightforward as signing up. Hidden barriers, complex procedures, or unreasonable delays violate your consumer protection rights.

Additionally, Found must give you advance notice before charging you for renewal. If a renewal charge appears without clear prior notification, you have grounds to dispute it with your bank or credit card company, and also with the Consumers Association of Singapore (CASE).

Your legal position is strong: if Found fails to honour a cancellation request, applies mystery charges, or makes the exit process deliberately difficult, CASE has the authority to investigate and take action on your behalf. This safety net exists specifically for situations where a business ignores consumer law.

Your refund and credit rights

Singapore consumer law does not guarantee a refund simply because you cancel mid-subscription. However, you have the right to a refund in specific situations: if Found charged you without valid consent, if the service was not provided as promised, or if you cancel within a statutory cooling-off period (typically 14 days from purchase for distance contracts).

If you cancel an annual plan early, review Found's terms carefully. Some services offer pro-rata refunds (a partial refund for unused months), while others do not. Tocancel advises requesting a refund in writing when you cancel, citing the specific reason, so you have a record of your request if you need to escalate to CASE.

How to file a complaint if Found refuses to cancel

If Found ignores your cancellation request or continues to charge you after you have cancelled, contact the Consumers Association of Singapore. CASE can investigate, mediate, and if necessary, take legal action on your behalf at no cost to you. You will need copies of all communications with Found, your billing statements, and proof of your cancellation request.

Document everything: screenshots of your cancellation request, confirmation emails (or lack thereof), and all charges. This evidence is essential if you escalate to CASE or dispute charges with your bank.

How to cancel Found: step-by-step methods

Found offers multiple cancellation routes. Choose the method that matches your comfort level and saves you time.

Method 1: cancel via the Found app or website (fastest)

This is the preferred and quickest way to cancel your Found membership. Follow these steps:

1. Open the Found app or visit the Found website (foundit.sg) and log in to your account
2. Navigate to Account Settings or Subscription Settings (usually found in the menu or profile section)
3. Look for an option labelled "Cancel Subscription," "Manage Plan," or "Billing"
4. Click or tap the cancellation option
5. Found may present you with a retention offer (a discount, free month, or survey). You are under no obligation to accept. Simply confirm you wish to proceed with cancellation
6. Complete the cancellation and take a screenshot of the confirmation screen as proof
7. Found will send you a confirmation email. Save this email in a dedicated folder for your records

The app or website route is instant and leaves you with immediate digital proof. Therefore, start here if you are able to access your account.

Method 2: cancel via email to found's support team

If you prefer a written record or cannot access your account, email Found's support team. Follow this approach:

1. Locate Found's contact email address in the Terms of Use, Privacy Policy, or help section of the website
2. Compose a clear, brief email with the subject line "Cancellation Request - [Your Full Name]"
3. Include the following details in the body:
   • Your full name and the email address associated with your account
   • Your account number or username (if you have it)
   • A clear statement: "I request immediate cancellation of my Found subscription effective today"
   • Optionally, a brief reason (for example, "I have reached my health goals" or "I am managing my wellness independently")
4. Send the email and retain a copy for your records
5. Expect a response within 3 to 5 business days. If you do not hear back within a week, send a follow-up email and note the date of the original request
6. Once Found confirms cancellation, ask them to provide a confirmation message in writing. Do not rely on verbal confirmation alone

Email creates a paper trail that protects you if disputes arise later. Tocancel strongly recommends this method as a backup even if you cancel via the app.

Method 3: cancel by post (documented, formal)

If you want maximum formality and legal documentation, you can cancel by registered mail to Found's official address. Use this method if email goes unanswered or if you are pursuing a complex dispute.

1. Find Found's mailing address in the Terms of Use or Privacy Policy section of foundit.sg
2. Write a letter on plain paper or typed, signed with your name, stating:
   • "I request cancellation of my Found subscription, effective immediately"
   • Your full name, email address, and account details
   • The date of the letter
   • Your signature (this adds formal weight if you later need to escalate to CASE)
3. Send the letter via registered mail (Singapore Post) so you have proof of delivery. Keep the tracking number and receipt
4. Allow 10 to 14 business days for the letter to reach Found and for them to process it
5. Follow up by email after 2 weeks if you have not received written confirmation

Registered mail is formal and creates undeniable proof of your cancellation intent, which is valuable if Found later claims they never received your request.

What happens after you cancel Found

Cancellation does not end instantly. Understanding the timeline helps you avoid surprise charges and confirm the process is complete.

The cancellation timeline and what to expect

After you submit a cancellation request, Found typically processes it within 3 to 5 business days if submitted via app or email. Your account access may remain active until the end of your current billing cycle, or Found may deactivate it immediately depending on their policy. Check your confirmation message to understand when your access ends.

Your final charge will appear on your next statement after cancellation is processed. If you are mid-month, you will not receive a pro-rata refund for unused days unless Found's policy or the law explicitly provides one. If you are mid-year on an annual plan, you may lose the discount unless you negotiate with Found's support team.

Monitor your bank or credit card statement for 2 billing cycles after cancellation to confirm no further charges appear. If a charge does appear, contact your bank immediately to dispute it and simultaneously email Found's support team with evidence of your cancellation request.

Protecting yourself after cancellation is submitted

Do not assume your cancellation is complete until you see it confirmed in writing. Many users make this mistake and discover weeks later that charges continued. Therefore, take these protective steps:

• Save all confirmation emails from Found in a dedicated folder titled "Found Cancellation"
• Screenshot your account showing cancellation status if the app displays it
• Record the date you submitted your cancellation request
• Check your next statement to confirm no new charges appear
• If you notice unexpected charges, contact Found immediately with your cancellation proof

This documentation takes minutes now and can save you months of frustration if a dispute arises. Tocancel's experience shows that customers who document everything resolve issues 10 times faster than those who rely on memory.

Common cancellation mistakes and how to avoid them

Cancellation seems simple, but small missteps can leave you charged indefinitely or without proof of your request. Here are the mistakes customers most often make.

Mistake 1: assuming non-use means automatic cancellation

Many people stop using Found and assume the subscription will cancel itself. It will not. Found's business model depends on automatic renewal, so your account continues to charge you every month or year until you explicitly cancel. Non-use triggers nothing. Only a direct cancellation request stops the charges. Therefore, do not wait. Cancel as soon as you know you will not renew.

Mistake 2: cancelling only via one method and not confirming

You request cancellation through the app and assume the job is done. Days later, you are charged again. This happens when the cancellation request fails silently or gets lost in Found's queue. Always request written confirmation after submitting a cancellation. If you cancel via the app, also send a follow-up email to Found's support team citing the date you cancelled. This double approach ensures Found has received and processed your request.

Mistake 3: not checking your billing statement after cancellation

You cancel Found, but do not look at your next credit card statement. A month later, you notice recurring charges. By that point, you have paid for months you did not use. Check your statement 7 to 10 days after your billing cycle closes following cancellation. If charges appear after your cancellation date, contact your bank to dispute them and email Found with your cancellation proof.

Mistake 4: losing your cancellation confirmation

You cancelled Found and received a confirmation email, but then deleted it or lost track of it. Months later, Found claims you never requested cancellation. Without proof, you are vulnerable. Save all cancellation-related emails in a permanent folder. Screenshot app confirmations. Print or PDF important messages. This safety net costs nothing and protects you completely.

Cancellation is your right, but Found will not voluntarily admit to receiving your request if later questioned. Therefore, make proof impossible to lose or deny.

Refunds and charges: what you can recover

Refund eligibility depends on when you cancel, what plan you hold, and Singapore consumer law. Know your position before you assume you will lose money.

When you are entitled to a refund

You have a strong claim to a refund in these situations: (1) you cancel within 14 days of your purchase date (cooling-off period for distance sales), (2) Found charged you without valid consent or failed to provide promised services, or (3) you are on an annual plan and cancel early, provided Found's terms allow pro-rata refunds.

Most distance contracts sold in Singapore (including online subscriptions) fall under a 14-day cooling-off period. If you purchased Found fewer than 14 days ago, you can cancel and request a full refund of any charges, even if you have used the service. After 14 days, refund eligibility depends on Found's specific policy and whether you have grounds under consumer protection law.

If you are dissatisfied with Found's service (for example, if the coaching was poor or a prescribed medication caused severe side effects), you may argue that the service was not fit for purpose under Singapore's Sale of Goods Act. In this case, request a refund citing the specific failure. If Found refuses, escalate to CASE.

How to request a refund

When you cancel, include a refund request in your cancellation message. Be specific: state the reason you are requesting a refund and cite the basis (for example, "I am cancelling within 14 days of purchase and request a full refund" or "The service did not deliver as promised, and I request a refund under consumer protection rights").

Found will either approve the refund, offer a partial refund, or deny it. If they deny it, respond in writing explaining why you believe you are entitled to a refund. If Found continues to refuse, contact CASE with all documentation. CASE will assess whether Found violated your consumer rights.

Do not accept a "no refund" response as final unless you are certain you fall outside the cooling-off period and have no other grounds. Tocancel has helped thousands of consumers recover refunds by properly framing their requests and escalating to CASE when necessary.

Checklist: your cancellation action plan

Use this checklist to ensure you have covered every step and protected yourself throughout the process.

Comparing Found with similar services in singapore

Before you cancel Found, consider whether another weight-loss or health app might better suit your needs. This comparison helps you make an informed decision rather than leaving impulsively.

How Found compares to alternatives

If you are cancelling Found because the cost is too high, a simpler tracking app or local gym membership might serve you. If you are cancelling because you want more human interaction, a local personal trainer might be a better investment. Tocancel recommends being clear about what did not work with Found before you switch to avoid repeating the same mistake.

What to do if Found refuses to cancel

Most cancellation requests are processed smoothly, but some users face resistance. Know your options if Found ignores or delays your cancellation.

Your escalation path if Found does not cooperate

Step 1: Document your cancellation request with a date and method. If via email, forward it to yourself with a timestamp. If via app, screenshot it immediately.

Step 2: Wait 10 business days. If Found has not confirmed cancellation by then, send a second request via email with the subject line "Second Cancellation Request - Please Confirm Receipt."

Step 3: If Found continues to ignore you after 14 days, contact the Consumers Association of Singapore (CASE). You can lodge a complaint online or by phone. Provide CASE with copies of all cancellation requests and Found's lack of response. CASE has the authority to compel Found to honour your cancellation and, if necessary, refund charges.

Step 4: If charges continue after your cancellation request, dispute them with your bank or credit card company. Most banks will reverse subscription charges if you provide proof that you requested cancellation and the company ignored it. This process is separate from CASE and provides immediate financial relief while disputes are resolved.

Your legal position is strong. Singapore law is on your side, CASE will back you up, and your bank has systems in place to dispute unwanted recurring charges. Do not pay out of frustration or uncertainty. Escalate.

Found's official contact address and support information

Use these contact details when you submit a cancellation request or need to escalate a dispute.

How to reach Found in singapore

Found's official mailing address for legal matters, complaints, and support is listed in the Terms of Use and Privacy Policy sections on foundit.sg. Review those sections directly for the current address, as business addresses may change. The address provided in those documents is your official contact point for registered mail, formal complaints, and data protection requests.

For immediate support, use the in-app chat or email support option available through your Found account. For formal cancellation requests, especially if you are escalating a dispute, send your request to the address listed in the Terms of Use section.

If you cannot find an address on the website, email Found's support team and ask for the official mailing address. Keep their response as part of your cancellation documentation.

Next steps: take action today

Cancelling Found is straightforward when you follow the right process and know your rights. Procrastination costs you money every billing cycle, so begin today.

Your action plan: (1) Log into your Found account and check which plan you hold. (2) Decide whether you qualify for a refund based on the cooling-off period or service failure. (3) Submit a cancellation request via the app or email using the templates outlined in this guide. (4) Save the confirmation in a dedicated folder. (5) Check your next statement to confirm charges have stopped. If Found resists or charges you after cancellation, document everything and escalate to CASE.

Tocancel has helped thousands of consumers navigate subscription cancellations with confidence. The tools, information, and legal backing you need are right here. You have the right to cancel, you know how to do it correctly, and you know who to contact if Found refuses to cooperate. Take the first step now and reclaim control of your subscription.