Cancel Glo: Step-by-Step Guide

How to cancel Glo and reclaim control of your fitness budget

Understanding Glo and your subscription commitment

Glo is an on-demand fitness platform delivering yoga, meditation, Pilates and functional training classes through a subscription model. You stream content via the Glo app (iOS and Android) or web browser, with your access controlled by an active paid membership. The service promises flexibility and self-paced learning, but your financial commitment requires clarity before you decide whether to keep paying or cancel.

At Tocancel, we believe you deserve transparent information about what you're paying for and how to exit without unnecessary friction or surprise charges. This guide walks you through cancellation across all platforms, your consumer rights under Singapore law, and the realistic refund landscape you should expect.

How Glo delivers content and when charges occur

You gain immediate access to Glo's class library after subscribing or completing any trial period. Your subscription auto-renews at the end of each billing cycle unless you actively cancel through the account dashboard. Charges appear on your credit card statement based on your chosen plan duration: monthly, quarterly, or annual.

The timing of your cancellation matters legally. Because Glo grants you instant digital access to content, Singapore's consumer cooling-off period does not automatically protect you from charges after purchase. This is why cancelling before your next renewal date is strategically critical to your financial interest.

Glo pricing in singapore and the true cost of your subscription

Your decision to cancel often depends on whether the subscription value matches your actual usage patterns. Here's the current pricing structure for Glo memberships in Singapore as of 2026.

Current membership plans and billing rates

The annual plan delivers the lowest per-month cost but locks your money away for a full 12 months. If you cancel an annual subscription after 2-3 months of use, your effective monthly cost becomes much higher than advertised, making early cancellation financially important for your wallet.

Assessing whether you should cancel

Before you cancel, ask yourself honestly: have you used Glo at least 8-10 times per month? If not, the subscription costs more per session than you realise. At S$39.98 monthly, if you attend fewer than 10 classes, you're spending roughly S$4 per session. Most in-studio yoga and Pilates classes in Singapore cost S$20 to S$35 per drop-in session, making Glo genuinely economical for active users.

However, if you signed up and haven't logged in within 7 days, cancelling now will save you S$40 or more immediately and prevent the next automatic charge. Tocancel recommends reviewing your actual class attendance and completion rate before making your final decision to keep or cancel your membership.

How to cancel Glo across all platforms

Glo offers cancellation through multiple pathways, and choosing the wrong method wastes your time and risks billing delays. We walk you through each route with clear, step-by-step precision.

Cancelling through the Glo website (recommended method)

Website cancellation is the primary and most reliable method, giving Glo clear instruction to stop all future charges. You must cancel through your account dashboard rather than simply deleting the app from your device.

1. Open your web browser and navigate to glo.com
   • If you're unsure of the exact URL for Singapore users, search "Glo fitness Singapore" to find the correct regional link
2. Log in using your email address and password associated with your active subscription
   • If you've forgotten your password, select the "Forgot password" link and reset it before proceeding
3. Locate your profile or account menu, typically positioned in the top-right corner of the screen
4. Select "Account settings," "Billing," or "Subscription" (wording varies by platform version)
5. Look for the option that reads "Cancel subscription," "Manage membership," or "Billing details"
6. Click cancel and confirm your choice when prompted
   • Glo may offer a discount or pause option before final cancellation; read these carefully before proceeding
7. Request a confirmation email showing your cancellation date and time; save this for your records

Your cancellation takes effect on your current billing cycle end date, not immediately. Therefore, if you cancel on day 15 of a 30-day cycle, your access continues until day 30, but no new charge occurs.

Cancelling through the Glo mobile app (iOS or android)

Mobile app cancellation is possible but sometimes less reliable than the website method because app-based requests can take longer to process. Use this route only if website access is unavailable to you.

1. Open the Glo app on your iOS or Android device
2. Tap the profile or menu icon, usually located in the bottom-right or top-left corner
3. Select "Account," "Settings," or "Profile information"
4. Find and tap "Subscription," "Billing," or "Manage membership"
5. Tap "Cancel subscription" and confirm when prompted
6. Screenshot the confirmation screen for your personal records

Mobile app cancellations sometimes experience processing delays. Tocancel advises following up with website cancellation if you don't receive a confirmation email within 24 hours of tapping cancel on your phone.

Cancelling through apple app store (iOS users only)

If you subscribed through the Apple App Store (including automatic renewal), you can cancel directly within the App Store settings without accessing Glo's website or app account menu.

1. Open the Apple App Store app on your iOS device
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find and tap "Glo"
5. Tap "Cancel subscription" and confirm your choice
6. Take a screenshot showing the cancelled status

Apple's cancellation process is immediate, and you retain access until your current billing period expires. This method is particularly reliable because Apple processes the cancellation directly, removing Glo's processing steps entirely.

What happens immediately after you cancel

Cancellation doesn't mean instant loss of access; instead, your rights depend on when your next payment was scheduled. Understanding this timeline protects you from surprise charges and regret cancellations.

Your access period after cancellation

Once you cancel your subscription, Glo grants you continued access to all content until the end of your current billing cycle. This means if you're on a monthly plan and cancel on day 5, you retain full access until day 30 (or 31, depending on the month). No new charge occurs after this date provided you cancelled correctly.

Your cancellation confirmation email confirms your final access date. Save this email in a safe location because it serves as proof if Glo attempts to charge you after the stated cancellation date.

Checking your billing to confirm cancellation took effect

After your billing cycle ends, review your credit card or bank statement to confirm no new charge appears. If Glo charges you after your cancellation date, this is a billing error and you have the right to dispute it under Singapore's Consumer Protection (Fair Trading) Act.

Therefore, Tocancel recommends setting a phone reminder for your billing cycle end date plus 3 days, giving yourself time to check your statement and contact Glo if a charge appears unexpectedly.

Refunds and your financial rights after cancellation

Refund policy varies significantly based on when you cancel and the reason for your cancellation request. Singapore law and Glo's terms interact here, and you should understand both clearly.

When Glo will and won't refund your money

Glo does not automatically offer refunds for annual or quarterly memberships cancelled before the period ends. The company treats your prepaid subscription as a non-refundable digital service once access is granted, which aligns with Singapore's digital goods exemption in consumer law.

However, you may request a goodwill refund if you can demonstrate that you've experienced a genuine service failure-for example, repeated technical issues preventing you from accessing classes, or a change in Glo's service terms that materially reduces its value. In these cases, contact Glo's support team with evidence of the problem and request consideration for a partial refund or credit.

Tocancel advises being specific and factual in any refund request. Rather than stating "I didn't use it enough," explain "I attempted to access classes 12 times in the first 6 weeks but experienced app crashes on 10 of those attempts," backed by screenshots if possible.

Disputing unauthorised charges

If Glo continues to charge you after your confirmed cancellation date, you have the right to dispute this charge with your bank or credit card issuer. This is not a favour; it is your legal right under Singapore's Payment Services Act.

Contact your bank within 60 days of the unauthorised charge and provide your cancellation confirmation email as evidence that Glo should have stopped billing. Your bank will investigate and, in most cases, reverse the charge on your behalf. This process typically takes 5-10 business days.

Your consumer rights and legal protections in singapore

Your position as a consumer is protected by Singapore's Consumer Protection (Fair Trading) Act, which regulates subscription services like Glo.

Your legal position under singapore law

Under the Consumer Protection (Fair Trading) Act, Glo must provide you with clear information about billing cycles, cancellation methods, and automatic renewal policies before you subscribe. This information must be displayed prominently, not hidden in fine print. If Glo fails to disclose these terms clearly, the company is in breach of the Act.

Additionally, Glo must honour your cancellation instruction within a reasonable timeframe-typically 5 business days. If the company continues to charge you after this period without your consent, you have grounds to file a complaint with the Consumers Association of Singapore (CASE) or pursue recovery through the Small Claims Tribunal if the amount is under S$10,000.

Your legal position is stronger when you cancel through the website (documented with a confirmation email) rather than verbally or through a social media message. Therefore, always pursue cancellation through the official account dashboard.

Escalating a complaint if Glo refuses to cancel or refund

If Glo does not honour your cancellation within 5 business days or denies a refund request unreasonably, you can file a formal complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's primary consumer advocacy body and investigates complaints for free.

Submit your complaint online at case.org.sg or visit their office with your cancellation confirmation, billing statements, and any correspondence with Glo. CASE will contact Glo on your behalf and mediate a resolution. In cases of persistent non-compliance, CASE can escalate to the Competition and Consumer Commission (CCC) for enforcement action.

Tocancel reminds you that having written evidence of your cancellation request is essential to any escalation. This is why website or in-app cancellation is superior to phone calls or emails to a generic support address; the system generates a timestamped record automatically.

Common cancellation mistakes and how to avoid them

Many consumers cancel Glo incorrectly or incompletely, only to find charges appearing weeks later. You deserve better, and these mistakes are entirely preventable with knowledge.

Deleting the app instead of cancelling the subscription

The single most common error is deleting the Glo app from your phone and assuming the subscription ends. It does not. Deleting an app removes the software from your device but does nothing to your billing arrangement with Glo. Your subscription continues to auto-renew, and charges keep coming until you actively cancel through the account dashboard.

Therefore, always cancel through Glo's website or app account menu, never by deleting the app alone.

Cancelling through the wrong platform

If you subscribed through the Apple App Store or Google Play Store, cancelling through Glo's website might not terminate your subscription with the app store itself. This creates a mismatch where Glo stops charging but the app store doesn't, leading to phantom charges.

The rule is: cancel where you subscribed. If you subscribed through Apple, cancel through Apple's App Store settings. If you subscribed directly on Glo's website, cancel through Glo's website. Tocancel recommends checking your original subscription confirmation email to identify which platform processed your payment.

Not saving confirmation emails and dates

Cancellation confirmation emails are your only proof that you cancelled on a specific date. Without this email, you cannot dispute unauthorised charges or escalate complaints to CASE or your bank. Many consumers receive cancellations verbally or through app notifications that don't generate email records, leaving them defenceless if Glo later charges them.

Always request or screenshot a confirmation showing your cancellation date and your final access date. Store this in a dedicated folder or screenshot album for at least 12 months after cancellation.

Cancelling mid-cycle without understanding the billing date

Glo charges you on your billing anniversary date-the day your subscription renews. If your billing date is the 15th of each month and you cancel on the 10th, you retain access until the 15th and no new charge applies. However, if you cancel on the 20th, your access ends on the 15th of next month, and a charge will still appear for that next period.

Therefore, check your billing date before cancelling. Cancel just after your billing date occurs (once you've been charged), not just before, to maximise your access period before the final charge.

Before you cancel: assessing whether Glo is right for you

Cancellation is permanent, so pause for a moment and evaluate whether cancelling truly serves your fitness goals and budget.

Reasons to keep your Glo subscription

You should keep your Glo membership if any of the following applies: you complete at least 2-3 Glo classes per week; you value the convenience of working out at home and would otherwise skip fitness entirely; you have used the same class repeatedly and feel it provides measurable value to your physical health; or you're committed to building a consistent yoga or meditation habit and Glo's guided structure supports that goal.

Glo's annual plan at S$358.98 represents genuine value for regular users-roughly S$30 per month for unlimited content. If this fits your budget and usage pattern, cancelling may be premature.

Reasons to cancel your Glo subscription

You should cancel if you've logged in fewer than 5 times since subscribing; if you prefer in-person classes and find on-demand content isolating or unmotivating; if a competing platform (such as YouTube fitness channels or another subscription service) offers better content for your needs; or if your financial situation demands immediate budget cuts and this subscription is discretionary spending.

Tocancel also recommends cancelling if you've discovered that you don't actually have 30-60 minutes of uninterrupted time at home for workouts, making the service fundamentally misaligned with your lifestyle.

Checklist: your cancellation action steps

Use this checklist to ensure your cancellation is complete, documented and irreversible.

Getting help if cancellation fails or charges continue

If Glo continues to charge you after your confirmed cancellation date, you are not alone and you have clear remedies available to you.

Contacting Glo support directly

First, contact Glo's customer support team via email or in-app chat with a copy of your cancellation confirmation email attached. Explain clearly that you cancelled on [specific date] and provide proof. Request a refund of any charges appearing after your final access date. In most cases, Glo resolves this within 5-10 business days.

If Glo's support team is unresponsive or refuses to refund clearly erroneous charges, escalate immediately to a higher authority rather than accepting the company's first response.

Filing a complaint with CASE or your bank

If Glo support fails to resolve the issue within 10 business days, file a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg. Alternatively, contact your bank or credit card issuer and dispute the charge as unauthorised. Your bank will investigate and likely reverse the charge on your behalf, returning your money within 5-10 business days.

Tocancel has helped thousands of consumers cancel fitness subscriptions and recover unauthorised charges by following these exact steps. Your financial security matters, and you have legitimate legal remedies if Glo fails to honour your cancellation.

Summary: your path forward

Cancelling Glo is straightforward when you follow the correct process through the website account dashboard, avoid common errors, and save your confirmation email. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you from ongoing charges after cancellation, and escalation pathways exist if Glo attempts to bill you unlawfully.

The decision to cancel is yours alone, but make it based on actual usage patterns and financial reality, not impulse. If you choose to proceed, cancel through the Glo website, request confirmation, and monitor your next billing cycle to confirm the charge does not appear.

For more information about cancelling Glo, resolving billing disputes, or understanding your consumer rights, visit Tocancel at tocancel.com. Tocancel provides step-by-step cancellation guides for hundreds of subscription services across Singapore, and our team stands ready to help you navigate cancellation with confidence and clarity.