Cancel Gympass: Your Complete Step-by-Step Guide

How to cancel Gympass in singapore: take back control of your fitness spend

Understanding Gympass and why you might want to cancel

Gympass is a subscription-based fitness membership that connects you to a network of gyms, studios, wellness classes and digital fitness apps across Singapore and beyond. Whether you subscribed through your employer as a workplace benefit or signed up directly via the mobile app, the platform works by offering tiered access to fitness facilities under a single monthly charge.

You might be considering cancellation because your fitness routine has shifted, you have found a gym closer to home, your budget has tightened, or you simply prefer a different fitness service. Whatever your reason, Tocancel is here to guide you through the process with clarity and confidence. Cancelling Gympass is straightforward once you understand which platform you used to purchase your subscription and what consumer protections apply to your decision.

How Gympass subscriptions work

Gympass operates a tiered subscription model designed to suit different fitness needs and budgets. You can access the free Digital plan, which offers self-care and wellness app content alone, or upgrade to paid tiers including Starter (basic gym access), Starter+ (expanded studio and wellness options), or Premium (unlimited premium studios and personal training). The level of access depends on whether your subscription is employer-sponsored or individually purchased.

Billing location matters. If you subscribed via Apple App Store or Google Play, those platforms handle your recurring charges and you must cancel through their systems. If you signed up directly through Gympass's website or app, your account billing is managed separately. Understanding your subscription source is the critical first step toward successful cancellation.

Common reasons to cancel Gympass

You might cancel because you have returned to a local gym without needing the Gympass network, prefer a competing fitness app, face unexpected financial pressure, or want to pause before the next billing cycle. Financial constraints are a valid reason, and consumer protection law in Singapore protects your right to cancel a subscription service. The good news is that once you know your subscription source, the cancellation process takes only minutes.

Gympass pricing and subscription plans in singapore

Below is a breakdown of Gympass subscription tiers with approximate Singapore Dollar (SGD) pricing as of 2026. Costs vary based on active promotions, employer discounts, and currency movements, so confirm current rates before you cancel.

If your employer subsidises your Gympass subscription, you may face extra cancellation steps. Tocancel recommends checking with your HR or people department first, as some companies require notice or automatically re-enrol employees after cancellation. Knowing whether you pay out of pocket or your employer covers the cost will determine your cancellation pathway.

Should you cancel Gympass or pause instead?

Before you cancel permanently, consider whether pausing your subscription might suit your situation better. Gympass offers pause functionality that suspends your membership for a set period, preserving your account and avoiding re-registration fees if you return later.

Cancel vs. pause: which option fits your situation

Choose cancellation if you intend never to use Gympass again, prefer a competing service long-term, or want to eliminate recurring charges immediately. Choose pause if you are taking a temporary break due to injury, travel, or budget constraints but plan to return within 6-12 months. Pausing typically preserves your preferences, saved gyms and digital app access without monthly charges.

Tocancel recommends reviewing your reason honestly: permanent lifestyle change or financial difficulty usually call for cancellation, while short-term life events often favour a pause. Either way, you control the outcome and consumer law protects your right to exit.

How to cancel Gympass if you subscribed via apple app store (iOS)

If you purchased your Gympass subscription through Apple's App Store on iPhone or iPad, Apple controls your recurring billing. Simply deleting the Gympass app will not stop monthly charges; you must cancel the subscription through your Apple ID settings.

Step-by-step cancellation on iOS devices

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID profile at the top of the Settings menu.
   • This displays your name and profile photo.
3. Select Subscriptions from the menu options.
   • You will see a list of all active subscriptions.
4. Locate Gympass in your subscription list and tap it.
   • If Gympass does not appear, scroll down to check under "Expired Subscriptions" or confirm you have the correct Apple ID.
5. Tap Cancel subscription at the bottom of the Gympass details screen.
   • Apple will ask you to confirm your cancellation reason.
6. Confirm your choice and wait for Apple to send you a cancellation confirmation email within moments.
   • Your subscription will end at the end of your current billing period; Apple will not charge you again.

Your Apple ID will show a cancellation confirmation, and access to Gympass will lapse on your next billing date. You will receive an email from Apple confirming the cancellation. Save this email as proof for your records.

How to cancel Gympass if you subscribed via google play (Android)

If you purchased your Gympass subscription through Google Play on an Android device, Google manages your recurring billing. Uninstalling the app alone will not stop charges; you must cancel through your Google Play account settings.

Step-by-step cancellation on android devices

1. Open the Google Play Store app on your Android device.
   • Tap the colourful triangle icon on your home screen or app drawer.
2. Tap your profile icon in the top right corner.
   • Select "Manage your account" from the dropdown menu.
3. Tap the Subscriptions tab.
   • You will see all your active Google Play subscriptions listed.
4. Find and tap Gympass in your subscriptions list.
   • If you cannot find it, confirm you are logged into the correct Google account.
5. Tap Cancel subscription near the bottom of the screen.
   • Google will ask you why you are cancelling and offer retention options.
6. Confirm your cancellation choice.
   • Google will send you a confirmation email, and your Gympass access will end on your next billing date.

Google Play will send you an email confirming the cancellation. Your subscription will not renew at the end of your current billing cycle. Keep the confirmation email as proof that you cancelled on the date you initiated the request.

How to cancel Gympass if you subscribed directly through the Gympass app or website

If you signed up for Gympass directly through their mobile app or website rather than via Apple App Store or Google Play, you must cancel through your Gympass account settings. This method gives you direct control over your membership with Gympass.

Cancellation via the Gympass mobile app

1. Open the Gympass app and log in with your email and password.
   • If you have forgotten your password, tap "Forgot password" and reset it via the email sent to your registered address.
2. Tap your profile icon (usually in the bottom right corner).
   • This takes you to your account dashboard.
3. Select Membership or Subscription Settings.
   • The exact label depends on your Gympass app version.
4. Locate your current subscription plan and tap Manage subscription or Cancel membership.
   • Gympass may show you a retention offer or pause option at this point.
5. Follow the on-screen prompts to confirm cancellation.
   • Gympass will ask why you are cancelling and may offer discounts to keep you; ignore these if you have decided to leave.
6. Wait for a confirmation email from Gympass to your registered email address.
   • This email is your proof of cancellation and should state your cancellation date and when your access ends.

Cancellation via the Gympass website

1. Visit the Gympass website and log into your account using your email and password.
   • If you are unsure of your login credentials, use the password reset option.
2. Navigate to Account Settings or My Membership.
   • Look for a menu icon or gear symbol in the top right.
3. Find your active subscription and select Cancel subscription or End membership.
   • Gympass will display your current plan details and billing cycle.
4. Read the cancellation terms and confirm your choice.
   • Gympass may present pause or discount options; proceed with cancellation if you have made your decision.
5. Wait for a confirmation message on screen and an email to your registered address.
   • Save the email and any confirmation reference number for your records.

Cancelling through Gympass directly is usually fastest if their app and website are working smoothly. Tocancel recommends taking a screenshot of your cancellation confirmation, as this proves you cancelled on a specific date if disputes arise later.

What happens after you cancel Gympass

Understanding the timeline after cancellation helps you plan your fitness alternatives and confirm that charges have stopped.

Your access timeline after cancellation

Once you initiate cancellation, your Gympass membership typically remains active until the end of your current billing cycle. For example, if you cancel on 15 August and your billing date is the 30th, you retain full access until 30 August. After that date, your Gympass app will no longer grant access to partnered gyms and studios, and your monthly charges will cease.

You will lose access to the Gympass digital wellness apps and in-app booking features once your membership expires. However, most gyms you have visited separately will remain accessible if you hold direct memberships with them. If you were relying solely on Gympass for gym access, arrange your alternative fitness setup before your final billing date.

Refunds and billing after cancellation

Gympass does not typically refund unused days from your final billing cycle. If you cancel midway through a monthly period, you have paid for that month and will lose the remainder of access without reimbursement. This is standard subscription practice, but consumer protection law in Singapore does permit you to cancel without penalty after a reasonable cooling-off period (usually 14 days from purchase). If you subscribed within the last 14 days and wish to claim a refund, contact Gympass support immediately with your purchase receipt.

After your cancellation takes effect, monitor your bank or credit card statement for two billing cycles to confirm that no further Gympass charges appear. If charges persist after your cancellation date, contact Gympass support immediately with your cancellation confirmation email and request a refund. Tocancel advises keeping all cancellation confirmations until you see that charges have truly stopped.

Your consumer rights when cancelling Gympass in singapore

Singapore's Consumer Protection (Fair Trading) Act provides you with clear legal rights when cancelling a subscription service like Gympass. Understanding these rights empowers you to cancel confidently and escalate if the company does not honour your request.

Legal protections under singapore consumer law

Your legal position: The Consumer Protection (Fair Trading) Act requires that any subscription service must allow you to cancel without unreasonable barriers, provide confirmation of cancellation, and cease billing promptly. Gympass cannot charge you after you have submitted a valid cancellation request, and they must honour cancellation requests made through their official channels.

If Gympass continues to charge you after you have cancelled, or if they refuse to cancel your subscription, you can file a complaint with the Consumers Association of Singapore (CASE). CASE investigates complaints free of charge and can mediate between you and the company. If mediation fails, CASE can refer your dispute to the Small Claims Tribunal, which can order Gympass to refund unwanted charges and pay compensation.

You also have the right to a 14-day cooling-off period if you purchased Gympass within the last two weeks. During this period, you can cancel without providing a reason and request a full refund, even if you have used the service. This protection applies only to direct purchases (not employer-sponsored plans). If you qualify for the cooling-off period, contact Gympass support immediately with proof of purchase.

Escalation if Gympass refuses to cancel

If you have submitted a valid cancellation request and Gympass has not honoured it within 5 business days, escalate formally. Send a written cancellation request to Gympass support via email (save a copy) stating your account details, the date you wish to cancel, and the words "I am cancelling my subscription effective immediately." Retain the email delivery confirmation or read receipt.

If Gympass does not respond or continues billing after 10 days, contact CASE online at case.org.sg or call 1800-6100-6 to file a formal complaint. Provide CASE with your cancellation request email, the confirmation that Gympass received it, and copies of all billing statements showing unwanted charges. CASE handles complaints free and will intervene on your behalf. Tocancel strongly recommends using CASE as your formal escalation route if the company refuses to cancel or refund.

Common mistakes when cancelling Gympass

Many people inadvertently delay their cancellation or create barriers to a clean exit by overlooking simple steps. Here are pitfalls to avoid.

Mistakes that delay or complicate cancellation

The most common error is deleting the Gympass app without cancelling the subscription. Removing the app from your device does not stop recurring charges; you must cancel through your billing source (Apple ID, Google Play, or Gympass directly). Tocancel has helped thousands of consumers recover unwanted charges from exactly this mistake.

A second frequent error is cancelling your account entirely rather than your subscription. If you delete your Gympass account, you may lose access to your payment details and receipt history before you can confirm charges have stopped. Always cancel the subscription first, confirm the cancellation via email, then delete the account afterward.

Many people also fail to check which subscription tier they actually purchased. If you have multiple fitness subscriptions or forgot whether you upgraded from Starter to Starter+, log into Gympass before cancelling so you can see exactly what will be cancelled. Confirming the details prevents you from accidentally leaving an unwanted subscription active.

Another trap is ignoring the pause option during cancellation. Gympass often presents pause as a retention tool, and some people feel pressured to choose it. Remember: pause is optional and useful only if you truly plan to return. If you want a clean exit, select cancellation, not pause.

Finally, many people fail to save their cancellation confirmation email. Without proof of the cancellation date, it becomes harder to dispute unwanted charges later. Take a screenshot or forward the confirmation email to yourself as backup immediately after cancelling.

Comparison of cancellation methods

The method you use to cancel depends on where you subscribed. Below is a quick reference to help you choose the fastest route for your situation.

If you are unsure where you subscribed, check your last billing confirmation email; it will state whether the charge came from Apple, Google, or Gympass directly. This one fact determines your fastest cancellation path.

Cancellation checklist for Gympass

Use this checklist to ensure you have completed every step and protected yourself against unwanted charges.

• Confirm where you subscribed (Apple, Google, or Gympass direct).
• Log into your account and note your current subscription tier and next billing date.
• Submit your cancellation request through the correct platform (Apple ID, Google Play, or Gympass app/website).
• Take a screenshot of the cancellation confirmation screen.
• Wait for and save the confirmation email from Apple, Google, or Gympass within 24 hours.
• Monitor your bank or credit card statement for 2 billing cycles to confirm charges have stopped.
• If charges persist after your cancellation date, contact Gympass support with your confirmation email.
• If Gympass refuses to refund, file a complaint with CASE (case.org.sg) within 6 months of the unwanted charge.

Completing this checklist protects you legally and gives you a clear paper trail if you need to dispute charges later. Tocancel recommends treating cancellation like a financial transaction: document every step.

Final step: cancel Gympass with confidence and know your rights

Cancelling Gympass is a straightforward process once you know whether you subscribed via Apple, Google, or directly with Gympass. The entire cancellation typically takes 3-5 minutes, and you will receive confirmation within 24 hours. Your access will end at the conclusion of your current billing cycle, and charges will cease immediately.

Remember: consumer protection law in Singapore is on your side. You have the right to cancel without penalty, to receive confirmation of cancellation, and to dispute unwanted charges. If Gympass refuses to honour your cancellation or continues billing, CASE is your free escalation route.

Whether you are switching to a different fitness service, returning to a local gym, or simply tightening your budget, your decision to cancel is valid and protected. Tocancel has helped thousands of consumers navigate subscription cancellations and recover unwanted charges, and we empower you to take back control of your financial commitments. Follow the steps above, save your confirmation emails, and proceed with the confidence that you understand your rights and the process. Your next step is to identify your subscription source and cancel today.