Cancel Joggo: The Right Way to End Your Subscription

How to cancel Joggo and protect your refund rights in singapore

What Joggo is and why you might cancel

Joggo is a personalised running and fitness app that delivers custom training plans, guided workouts and nutrition guidance through a subscription model. You access the service across web and mobile platforms, with multiple subscription tiers available through the Singapore App Store, Google Play Store and direct web purchases.

You might want to cancel Joggo for many valid reasons: you've met your fitness targets, the monthly cost no longer fits your budget, you prefer another training platform, or you simply need to pause your fitness commitment. Whatever your reason, Tocancel understands that cancelling should be straightforward, not stressful. This guide walks you through your cancellation options, your consumer rights under Singapore law, and how to protect yourself from unwanted charges.

Core features of Joggo

Joggo brings together several key offerings to support your running journey:

• Personalised running plans matched to your fitness level and goals
• Guided workout sessions and coaching content
• Meal planning and nutrition recommendations
• Full access across web and mobile apps

When cancellation makes sense

You have the right to cancel any subscription at any time under Singapore's Consumer Protection (Fair Trading) Act. You do not need permission or justification. If you no longer use Joggo, paying for it each month wastes money you could spend elsewhere. Cancel if the service no longer delivers value to you, or if your circumstances have changed.

Joggo subscription pricing in singapore

Understanding your plan type and cost is essential before you cancel, because your refund eligibility depends on when your billing cycle renews and which platform you used to purchase.

Current Joggo pricing table

Where you purchased your subscription

Your cancellation method depends directly on where you bought your plan. You may have purchased through one of three channels:

• Joggo's official website (joggo.run)
• Apple App Store (iOS devices)
• Google Play Store (Android devices)

Each channel has its own cancellation process, which we break down step-by-step below. Knowing your purchase channel is the first step toward a successful cancellation.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Joggo. Understanding your legal rights empowers you to cancel confidently and dispute unfair charges if they occur.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, administered by the Competition and Consumer Commission of Singapore (CCCS), you have the right to cancel a subscription. Joggo must make its cancellation process clear, accessible and free to use. You should not face hidden fees, automatic renewals without consent, or charges after you cancel. If Joggo continues to charge you after cancellation, that violates the law, and you can file a complaint with the CCCS for enforcement.

Your legal position is straightforward: once you cancel, you should not be charged again unless you actively restart your subscription.

What happens to your data after cancellation

When you cancel Joggo, the company may delete your account and training data after a set period (typically 30 days). If you want to preserve your workout history or settings, download or export your data before you cancel. Joggo should provide a data export function or customer support option; if it does not, document your request so you have evidence if a dispute arises later.

How to cancel Joggo in singapore

Follow the exact steps for your purchase platform. Each method is straightforward, and we guide you through potential obstacles.

Cancel Joggo on the web (joggo.run)

If you subscribed directly through Joggo's website, use this process to cancel immediately:

1. Open your web browser and log into your Joggo account at joggo.run
   • Use the same email and password you registered with
2. Click your profile icon or avatar, typically in the top right or menu bar
3. Select "Settings" or "Account settings"
4. Navigate to "Subscription," "Billing," or "Plans"
5. Click "Cancel subscription" or the "Cancel" button next to your active plan
   • Joggo may display a retention offer or survey asking why you're leaving
   • You can ignore these and proceed with your cancellation
   • Confirm your cancellation on the final screen
6. Look for a confirmation message on screen and check your email for a cancellation confirmation
   • This email is your proof of cancellation; save it in a safe folder

Pro tip: Take a screenshot of your cancellation confirmation page. If Joggo charges you after cancellation, you will need this screenshot as evidence when you dispute the charge with your bank or file a complaint with the CCCS.

Cancel Joggo on apple app store (iOS)

If you subscribed via iPhone or iPad through the App Store, cancel directly in your Apple settings:

1. Open the Apple App Store app on your iOS device
2. Tap your profile icon in the top right corner
3. Tap "Subscriptions"
4. Find and tap "Joggo" in your active subscriptions list
   • If you do not see it immediately, scroll down to locate it
   • If Joggo does not appear, your subscription may already be cancelled
5. Tap "Cancel subscription" or "Edit subscription"
6. Confirm the cancellation by following Apple's on-screen prompts
   • Apple will ask you to confirm and may offer a final reminder of what you're losing
   • Tap "Confirm" to finalise the cancellation
7. You should see a confirmation message stating your subscription will end on a specific date

Apple will send you a cancellation confirmation email. Keep this email as proof. Your Joggo access will end on the date Apple specifies; you can continue to use Joggo until that date, after which you will lose access.

Cancel Joggo on google play store (Android)

If you subscribed via Android through Google Play, cancel using your Google account settings:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Tap "Manage your subscriptions" or "Subscriptions"
4. Find and tap "Joggo" in your active subscriptions
   • If you cannot find it, your subscription may already be inactive
5. Tap "Cancel subscription"
6. Select a reason for cancellation (optional) and tap "Cancel subscription" again to confirm
   • Google will show you the cancellation date
7. Check your email for a cancellation confirmation from Google Play

Google Play will send a confirmation email. Save this for your records. Your Joggo access ends on the date Google specifies; you can use the app until that date.

What happens after you cancel Joggo

Cancellation does not end immediately on all platforms. Understanding your access timeline and billing cycle protects you from surprise charges.

Your access after cancellation

When you cancel Joggo, your subscription typically remains active until the end of your current billing cycle. For example, if you cancel on the 15th of a month and your renewal was due on the 30th, you retain full access until the 30th, then lose access. You do not receive a refund for the remaining days in that cycle (unless you cancel within a statutory cooling-off period; see refunds section below). After your access ends, you cannot log in or download your data, so download anything important before cancellation date.

Avoiding re-subscription

After cancellation, Joggo should not charge you again. However, if you accidentally restart your subscription or Joggo makes an error, charges may reappear. Check your bank and credit card statements monthly for 3 months after cancellation to confirm no charges occur. If Joggo charges you after cancellation, contact your bank immediately to dispute the charge and freeze further payments. You can also file a complaint with the CCCS if Joggo refuses to refund unauthorised charges.

Refunds and your money-back rights

Your refund eligibility depends on when you cancel and whether you fall within a statutory cooling-off period. Tocancel explains your options clearly.

Cooling-off period and statutory rights

Singapore's Consumer Protection (Fair Trading) Act grants you a cooling-off period of up to 5 working days from the date you purchase a digital service, during which you can cancel and request a full refund. If you cancel within 5 working days of your purchase, you are entitled to a refund of the full amount you paid, provided you have not substantially used the service. After the 5-day period expires, Joggo does not legally owe you a refund for unused portions of your subscription. However, if Joggo has misled you about its features or fails to deliver the service, you may still pursue a refund through the CCCS or small claims court.

Refund process via each platform

If you qualify for a refund under the cooling-off period, the refund process varies by platform:

• Web (joggo.run): Contact Joggo's customer support directly and request a refund. Provide your order number and the date of purchase. Keep a copy of all correspondence.
• Apple App Store: Request a refund directly from Apple via Settings > Subscriptions > Joggo > Report an Issue. Apple handles the refund, not Joggo. Apple typically refunds within 5-10 working days.
• Google Play Store: Request a refund via Google Play > Subscriptions > Joggo > Cancel subscription > Refund. Google processes refunds within 5-10 working days.

If Joggo or the platform denies your refund, document your request and complaint, then escalate to the CCCS with evidence of your purchase and cancellation. Tocancel recommends keeping all emails, screenshots and receipts for at least 12 months after cancellation.

Common mistakes to avoid when cancelling Joggo

Cancelling a subscription feels simple, but small errors can leave you paying for longer or lose your refund eligibility. We understand how frustrating unexpected charges are, so here are the pitfalls to watch.

Mistake 1: cancelling but not confirming

Some users click "Cancel" but do not complete the final confirmation step. Joggo's cancellation requires you to verify your choice on a second screen. If you skip this step, your subscription remains active and you continue to be charged. Always wait for a confirmation message or email before you assume your cancellation is complete.

Mistake 2: confusing pause with cancel

Joggo may offer a "Pause subscription" option separate from "Cancel subscription." Pausing temporarily stops your charges but keeps your account open; cancelling ends the subscription entirely. If you pause, charges will resume after the pause period. Cancel if you do not plan to return. Check the exact wording on the final screen to confirm you are cancelling, not pausing.

Mistake 3: cancelling the app instead of the subscription

Deleting the Joggo app from your phone does not cancel your subscription. Joggo's billing is tied to your App Store or Google Play account, not the app installation. If you delete the app but do not cancel the subscription, you will still be charged. Always cancel the subscription first, then delete the app if you wish.

Mistake 4: forgetting the cooling-off window

You have only 5 working days from purchase to claim a refund. If you cancel on day 6, you lose refund eligibility unless you have grounds to claim the service was misrepresented. If you want a refund, act within 5 days and document your request immediately.

Mistake 5: not checking your statement after cancellation

Some users cancel but assume the work is done, then find charges months later. Check your bank statement 1 week, 1 month and 3 months after cancellation to confirm no charges appear. If they do, dispute them immediately with your bank and contact Joggo or the CCCS.

Timeline and billing cycle details

Knowing your billing cycle helps you time your cancellation to minimise wasted money and understand exactly when your access will end.

How billing cycles work

Joggo charges you on a fixed date each month (or every 3, 6, or 12 months, depending on your plan). For example, if you subscribe on the 15th of January, your next charge is the 15th of February, then 15th of March, and so on. When you cancel, your access typically continues until your next scheduled charge date. If you cancel on the 20th of February and your next charge was scheduled for the 15th of March, you retain full access through 14th of March, losing access on 15th of March.

Best timing to cancel

To minimise waste, cancel just after you are charged. For example, if your renewal date is the 30th of each month, cancel on the 31st. Your access then runs until the 29th of next month, maximising the value you receive. Cancelling a day before renewal wastes almost a full month of your payment. However, if you are within the 5-day cooling-off period, cancel immediately regardless of timing.

Checklist before you cancel Joggo

Use this checklist to ensure you cancel safely and retain all necessary evidence:

Reviews and community feedback on Joggo cancellation

Joggo holds a 4.5 out of 5 star rating from users, with most praise directed at personalised training plans and intuitive design. However, cancellation experiences vary. Users who cancelled via the web report smooth processes and prompt email confirmations. App Store users generally report faster cancellations through Apple's interface, with confirmation arriving within minutes. Google Play cancellations are similarly straightforward, though some users report a 1-2 day delay in email confirmation.

The most common complaint involves charges continuing after cancellation due to incomplete confirmation steps. This reinforces the importance of waiting for a second confirmation screen and checking your statement afterward. Overall, users who follow platform-specific steps without shortcuts report successful, hassle-free cancellations. Tocancel recommends treating this guide as your roadmap to join that majority.

Comparison: cancel Joggo or pause your subscription

Before you cancel permanently, consider whether pausing might better suit your situation. The table below outlines the key differences:

If you plan to return to fitness training with Joggo in the future, pausing preserves your progress. If you do not plan to use Joggo again, cancel to avoid accidental charges when the pause expires.

How to contact Joggo if you have issues

If you encounter problems during cancellation or face unexpected charges after cancellation, contact Joggo directly. The company is registered in Singapore and must respond to customer complaints promptly.

Customer support contact information

Joggo's official website is joggo.run. You can typically find a "Contact us," "Support," or "Help" link in the footer or menu. Use the in-app support feature or email support address listed on their website. When you contact Joggo, provide your registered email, the date you cancelled, and your cancellation confirmation number or screenshot. Ask specifically for a written confirmation that your subscription has been cancelled and no further charges will be applied.

Escalation through the CCCS

If Joggo does not respond to your complaint within 14 days, or if you disagree with their response, file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of the Consumer Protection (Fair Trading) Act and can compel Joggo to refund unauthorised charges or correct unfair practices. You can lodge a complaint online at www.cccs.gov.sg or by calling 1800 6 35 6363. Tocancel strongly recommends formal escalation if Joggo refuses to honour your cancellation within 7 days of your request.

Chargeback and dispute options

If Joggo continues to charge you after cancellation and does not refund the charges when you request it, contact your bank or credit card company immediately. Your bank can initiate a chargeback or reversal, freezing future charges and retrieving unauthorised transactions. This process typically takes 30-60 days but protects you from ongoing losses. Provide your bank with copies of your cancellation confirmation and all correspondence with Joggo.

Summary and next steps

Cancelling Joggo is your right, and you now have the knowledge and steps to do it confidently. Your legal protections under Singapore's Consumer Protection (Fair Trading) Act guarantee that cancellation is free, straightforward and final. The path forward is clear: identify your purchase platform, follow the step-by-step process, confirm your cancellation, and monitor your statement for the next 90 days.

If you face unexpected charges, a refusal to cancel, or unclear communication, escalate to the CCCS or your bank without hesitation. Tocancel has helped thousands of consumers cancel subscriptions and recover unauthorised charges by staying informed and documented. Visit Tocancel.com for step-by-step guides to cancelling hundreds of other services, plus resources on your consumer rights under Singapore law. You deserve clarity, control and confidence over your subscriptions. Start your cancellation today using the method that matches your purchase platform, and reclaim that monthly budget for priorities that truly matter to you.