Cancel Ketogo: The Right Way to Protect Your Wallet

How to cancel Ketogo and reclaim your wallet in singapore

What Ketogo is and why cancellation matters

Ketogo is a subscription-based app operated by Keto SIA, a company registered in Riga, Latvia, that delivers ketogenic meal plans, recipes, and tracking tools to support your weight-loss journey. You can purchase Ketogo in two ways: directly through the Ketogo website or via Apple App Store and Google Play. This distinction is critical because each platform follows different cancellation rules, and understanding where you subscribed determines how you cancel and whether you qualify for a refund.

The service offers a core subscription plus paid add-ons including Premium access, Shopping List features, Nutritionist Chat, and Home Workouts. Many users discover that costs accumulate faster than expected when multiple add-ons renew together, or that the meal plans no longer align with their lifestyle once weight-loss goals are met. If you find yourself in this position, Tocancel exists to guide you through the cancellation process with clarity and confidence.

Why you might cancel Ketogo

Your reasons for cancelling are valid whether you've achieved your fitness goals, discovered the meal plans don't suit your preferences, or simply want to reduce monthly spending. Life circumstances change, and your subscription should adapt to your needs. Tocancel supports your right to cancel whenever you decide the service no longer serves you.

The Ketogo pricing landscape in singapore

Ketogo does not publish official Singapore pricing publicly, so costs vary by user and payment method. The table below reflects user-reported ranges to give you a realistic sense of what you might be paying.

Before you cancel, log into your account and confirm your exact charges. Add-on fees often surprise users mid-subscription because they renew independently from your main plan, creating stacked billing.

Your consumer rights when cancelling Ketogo

As a Singapore consumer, you are protected by the Consumer Protection (Fair Trading) Act, which establishes clear rules for subscription cancellation and refunds even when dealing with overseas companies like Ketogo in Latvia. Understanding these rights empowers you to cancel with confidence and recover money if you qualify.

The cooling-off period and withdrawal rights

Your legal position: If you purchased Ketogo directly through the website, you have a 5-day withdrawal period from the moment you complete your purchase. This cooling-off right applies only to direct website purchases. Purchases through Apple App Store and Google Play are governed by those platforms' own refund policies, not Ketogo's terms.

Within this 5-day window, you can cancel and request a full refund without providing justification. Ketogo must honour this request. Non-EU consumers receive 5 days; EU consumers receive 14 days under different regulations. Save your purchase confirmation email with the exact date and time-this becomes your proof if Ketogo disputes your refund claim.

Your key takeaway: Cancel within 5 days of a direct website purchase to claim an unconditional full refund.

Refund eligibility after the cooling-off period ends

Once your 5-day window closes, Ketogo's policy becomes restrictive. Recurring payments are explicitly non-refundable under Ketogo terms. However, you may still qualify for a refund if the digital content is faulty, broken, or materially misdescribed-for example, if meal plans do not load, tracking features malfunction, or content differs significantly from what was advertised.

To pursue a refund outside the cooling-off period, you must provide visual proof such as screenshots, error logs, or written records of the malfunction. Submit your request in writing to Ketogo's support team. If Ketogo refuses, you can escalate to the Infocomm Media Development Authority (IMDA) or the Consumer Association of Singapore (CASE), which mediates disputes between consumers and service providers.

For App Store or Google Play purchases, bypass Ketogo entirely. Submit your refund request directly to Apple or Google support within 90 days of purchase. These platforms maintain their own refund processes and do not involve Ketogo.

Your key takeaway: After 5 days, you need proof of a fault or breach to claim a refund; app store purchases go directly to Apple or Google, not Ketogo.

How to cancel Ketogo depending on where you subscribed

Your cancellation process depends entirely on where you made your purchase. Follow the correct pathway for your subscription method to ensure clean cancellation and avoid accidental re-billing.

Cancel if you subscribed directly through the Ketogo website

Direct website subscribers deal with Ketogo's billing system directly, which gives you certain protections under Singapore's Consumer Protection (Fair Trading) Act. Follow these steps to cancel your account.

1. Log into your Ketogo account at the main website
   • Use the email and password you registered with during purchase
   • If you cannot remember your password, click "Forgot Password" and reset it immediately
2. Navigate to your account settings or subscription management
   • Look for "Account", "Settings", "Billing", or "Subscription" in the menu
   • Different app versions may label this section differently
3. Find your active subscription or billing details
   • You should see your current plan, renewal date, and any active add-ons
   • Note all add-on fees; you may need to cancel these separately
4. Select "Cancel subscription" or "End membership"
   • Ketogo may offer a discount or temporary pause as an alternative-decline this if you want to cancel permanently
   • Do not accept any retention offers unless you genuinely wish to stay
5. Confirm your cancellation and save the confirmation details
   • Ketogo should provide a cancellation date, confirmation number, and email receipt
   • Screenshot this confirmation and forward it to your email inbox as backup
6. Send a written cancellation request to Ketogo's support
   • Even after cancelling via the app, send an email to Ketogo support (support contact information listed at the end of this guide) confirming cancellation
   • Include your account email, account ID (if visible), and the cancellation date you received
   • Request written confirmation that your subscription has terminated and no future charges will occur

Your key takeaway: Cancel via the website account settings, screenshot your confirmation, and email Ketogo support to create a written record.

Cancel if you subscribed via apple app store

Apple handles all billing and cancellation for app store subscriptions. Ketogo cannot process cancellations for app store purchases, so you must go directly to Apple. This actually protects you because Apple enforces strict refund windows and consumer protections.

1. Open the Apple App Store app on your iPhone or iPad
   • If you subscribed on a Mac, use the App Store on macOS instead
   • Do not use iTunes on Windows; use your Apple ID settings online if you subscribed on a computer
2. Tap your profile icon in the top right corner
   • This opens your account menu
3. Select "Subscriptions"
   • You will see all active and inactive subscriptions linked to your Apple ID
4. Find and tap "Ketogo"
   • The subscription card shows your renewal date, pricing, and the option to cancel
5. Tap "Cancel subscription" or "Turn off auto-renew"
   • Do not tap "Upgrade" or any offer that extends your membership
   • Apple will ask you to confirm; select "Confirm" to finalise cancellation
6. Check your email for Apple's confirmation receipt
   • Apple sends a cancellation confirmation to your registered Apple ID email address
   • This receipt is your proof; save it in a dedicated folder

Your key takeaway: Cancel Ketogo on Apple App Store through your Apple ID Settings; Apple sends you the confirmation, not Ketogo.

Cancel if you subscribed via google play

Google Play manages all billing for subscriptions purchased through the Google Play Store on Android devices. Like Apple, Google processes cancellations independently of Ketogo, giving you direct control and Apple-equivalent protections.

1. Open Google Play on your Android device
   • Tap your profile icon in the top right corner
   • On some older Android versions, swipe down from the top and tap your account name
2. Navigate to "Manage subscriptions" or "Subscriptions"
   • This section lists all active and cancelled subscriptions on your Google account
3. Find and select "Ketogo"
   • The subscription details card displays your next billing date and renewal price
4. Tap "Cancel subscription"
   • Google may offer a survey asking why you cancel; this is optional feedback
   • Complete your cancellation without completing the survey if you prefer
5. Confirm your cancellation when prompted
   • Google asks for final confirmation; tap "Yes, cancel subscription"
   • Your cancellation takes effect at the end of your current billing cycle
6. Check your email for Google Play's confirmation
   • Google sends a cancellation confirmation to your registered Google account email
   • Save this email as proof of cancellation

Your key takeaway: Cancel Ketogo on Google Play through your Google account Settings; Google sends you the confirmation, not Ketogo.

What to do after you cancel Ketogo

Cancellation is only the first step. Protecting yourself after cancellation ensures no surprise charges appear on your next billing statement.

Verify your cancellation within 3 to 5 days

Do not assume cancellation is complete. After you cancel, check your account one final time within 3 to 5 days to confirm the subscription no longer appears as active. For direct website purchases, log in and verify "No active subscription" displays in your account settings. For app store purchases, reopen Apple App Store or Google Play and confirm Ketogo no longer shows under "Subscriptions".

This verification step catches errors before your next billing date. If your subscription still shows as active, immediately repeat the cancellation steps and contact Tocancel if problems persist.

Monitor your next billing cycle

After cancellation, watch your credit card or bank statement for the date your subscription would have renewed. If a charge appears after cancellation confirmation, you have grounds to dispute it and request a refund through your bank or card issuer. Keep all cancellation confirmations and screenshots until you have observed at least one billing cycle without a Ketogo charge.

Request a refund if you meet the criteria

If you cancelled within the 5-day cooling-off period for direct website purchases, request your refund immediately. Email Ketogo support with your cancellation confirmation number and ask for a refund to your original payment method within 7 days. If Ketogo delays or refuses, escalate to CASE (Consumer Association of Singapore) or the IMDA, citing the Consumer Protection (Fair Trading) Act. Tocancel can also provide guidance on filing a formal consumer complaint if needed.

Your key takeaway: Verify cancellation 3 to 5 days later, monitor your next billing cycle for unexpected charges, and escalate any refund disputes to CASE or the IMDA.

Common cancellation mistakes to avoid

Cancellation sounds simple, but many users hit preventable obstacles. Learn from others' experiences so you cancel cleanly without future complications.

Mistake 1: cancelling only the add-ons but not the main subscription

Many users cancel Premium or Nutritionist add-ons but leave the base Ketogo subscription active. This means you continue paying for the core service. When you click "Cancel subscription", ensure you're cancelling the entire membership, not just removing individual add-ons. If you only want to remove one add-on, do that-but if you want to exit Ketogo entirely, cancel the base subscription itself.

Mistake 2: assuming app deletion equals cancellation

Deleting the Ketogo app from your phone does not cancel your subscription. You must complete the formal cancellation process through your account settings or the app store. Many users discover this the hard way when they receive an unexpected charge weeks after deleting the app. Tocancel strongly recommends cancelling the subscription first, then deleting the app if you wish.

Mistake 3: missing the cooling-off period deadline

If you purchased directly through Ketogo's website, you have only 5 days to claim an unconditional refund. Once this window closes, refunds become conditional and require proof of a malfunction or breach. Mark your purchase date on your calendar and cancel within the 5-day window if you want maximum protection. The moment the 6th day arrives, your rights change dramatically.

Mistake 4: not saving your cancellation confirmation

Screenshot or email yourself every cancellation confirmation Ketogo or the app store provides. If a dispute arises later, these confirmations are your proof that you cancelled on time. Without them, companies can claim they have no record of your cancellation. Your confirmation is your insurance policy.

Mistake 5: ignoring add-on renewals that precede main subscription renewal

Some add-ons renew on different dates than your main Ketogo subscription. If you cancel only the main subscription, certain add-ons may continue charging independently until their own renewal dates pass. Check whether you have any active add-ons and cancel those separately to avoid fragmented billing surprises. Tocancel recommends reviewing your entire account before cancelling to identify all recurring charges.

Your key takeaway: Cancel the entire subscription (not just add-ons), do not rely on app deletion, honour the 5-day cooling-off window, save all confirmations, and cancel add-ons separately if needed.

Refund timelines and dispute escalation

Knowing how long refunds take and where to escalate disputes protects your money if Ketogo refuses to cooperate.

Refund timelines for direct website purchases

If you cancel within the 5-day cooling-off period, Ketogo must issue your refund within 14 days of your cancellation request. The refund should appear in your original payment method (credit card or bank account). In practice, refunds often take 3 to 5 business days to show after Ketogo processes them, plus 1 to 2 additional days for your bank to post the credit. If 14 days pass without a refund, contact Ketogo support and request a refund status update with a date and transaction reference.

Refund timelines for app store purchases

Apple and Google process refunds independently of Ketogo. If you request a refund within 90 days of purchase, Apple or Google typically issues it within 3 to 5 business days. If the refund does not appear within this window, follow up directly with Apple or Google support-they handle all refund disputes without involving Ketogo.

Escalating disputes to consumer protection authorities

If Ketogo refuses to refund you within the legal timeframe or disputes your cancellation, you have escalation options. File a complaint with CASE (Consumer Association of Singapore) at www.case.org.sg or contact the IMDA at www.imda.gov.sg. Both authorities mediate disputes between consumers and service providers. Include all supporting documentation: purchase confirmation, cancellation confirmation, communication with Ketogo, and your refund request emails. Tocancel can advise you on how to structure your complaint to maximise the chance of recovery.

Your legal position: Ketogo must refund you within 14 days if you cancelled within the 5-day window. If they refuse, CASE and the IMDA have authority to compel compliance under the Consumer Protection (Fair Trading) Act.

Your key takeaway: Track your refund deadline (14 days for direct website, 90 days for app stores), escalate to CASE or the IMDA if Ketogo delays, and include all documentation in your complaint.

Checklist to cancel Ketogo safely

Use this checklist to ensure you have completed every step and protected yourself before and after cancellation.

Why tocancel helps you cancel with confidence

Cancelling Ketogo requires navigating multiple platforms, understanding consumer law, and managing timelines. Tocancel exists to simplify this process. We guide you through each cancellation method, track your rights under the Consumer Protection (Fair Trading) Act, and provide escalation support if Ketogo refuses to cooperate. Our goal is to help you reclaim control of your subscription and recover any money you are legally entitled to.

Contact information and cancellation address

For direct website purchases, address all cancellation and refund correspondence to Ketogo's registered office:

Ketogo (Keto SIA)
Registered address: Riga, Latvia
Support email: Contact through official Ketogo website support portal
Note: Ketogo does not maintain a physical office in Singapore. All formal correspondence must go to the Latvia address or via the official support channels listed on the Ketogo website.

If you subscribed via Apple App Store, contact Apple directly:

Apple Support
Website: support.apple.com
Phone: 1800-MY-APPLE (Malaysia/Singapore regional support)

If you subscribed via Google Play, contact Google directly:

Google Play Support
Website: support.google.com/googleplay
Email: Available through your Google Play account settings

For consumer complaints and dispute escalation:

Consumer Association of Singapore (CASE)
Website: www.case.org.sg
Phone: 6100-0315
Address: 170 Clementi Road, Singapore 129740

Infocomm Media Development Authority (IMDA)
Website: www.imda.gov.sg
Email: [email protected]

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights under Singapore's consumer protection laws. Whether you are cancelling Ketogo or another service, Tocancel provides the guidance and support you need to take confident action. Visit tocancel.com today to access our full library of cancellation guides and speak with our consumer rights team about your specific situation. Your wallet and your peace of mind deserve the clarity that Tocancel delivers.