Cancel Momentum: The Complete Guide

How to cancel Momentum fitness app in singapore: step-by-step guide

What is Momentum and why cancellation might be right for you

Momentum is a subscription-based AI fitness coach available through the Apple App Store and Google Play in Singapore. The app delivers personalised workout plans, automatic activity tracking via your device sensors, and daily performance summaries designed to adapt to your fitness level. When you subscribe, you pay in Singapore Dollars (SGD) and gain access to premium coaching features unavailable in the free tier.

You might decide to cancel your Momentum subscription for legitimate reasons: the app no longer aligns with your fitness goals, you prefer a different coaching platform, the monthly or annual cost no longer justifies the value you receive, or you simply want to pause temporarily. Whatever your situation, Tocancel is here to empower you with clear, step-by-step guidance so you cancel confidently and retain control of your subscription and spending.

Core features and what you lose after cancellation

Momentum's premium features include AI-powered workout feedback, personalised tracking tailored to your fitness level, step and activity analytics, and adaptive goal-tracking capabilities. When you cancel your subscription, you lose access to these premium features once your current paid period expires. The app may revert to a basic free tier if available, but advanced coaching and detailed analytics stop immediately after your billing cycle ends.

Why cancellation matters to your budget

Many users discover they carry multiple subscriptions without active use. Cancelling Momentum if you no longer engage with the app frees up monthly or annual spending and prevents unwanted renewal charges after your next billing date. Taking action now prevents surprise charges and gives you clarity over your fitness spending in the year ahead.

Momentum subscription plans and pricing in singapore

Momentum offers flexible subscription tiers in Singapore designed to suit different trial periods and long-term commitments. Below is the current pricing structure available through the Apple App Store and Google Play.

The annual plan offers the lowest per-month cost if you plan to use Momentum consistently for twelve months. The weekly option provides the lowest financial risk if you are testing the app's quality before committing to longer billing cycles.

How your billing cycle works and when renewal happens

Your Momentum subscription renews automatically on the same date each cycle unless you cancel before the renewal date arrives. Apple and Google handle all billing through your registered account (Apple ID or Google Play account), and charges appear on your linked payment method within 3 to 5 business days. Your billing date is fixed: if you subscribed on the 15th of January, your renewal occurs on the 15th of each subsequent month or year. Tocancel recommends reviewing your app store subscription settings every month to track upcoming charges and catch unwanted renewals before they occur.

Your consumer rights and what they mean for you

Your right to cancel is protected under Singapore's Consumer Protection (Fair Trading) Act, which gives you the right to terminate subscription contracts and receive refunds in specific circumstances. This section explains your legal position in plain language.

Consumer protection (Fair trading) act and your cancellation rights

Singapore's Consumer Protection (Fair Trading) Act protects you as a consumer against unfair contract terms and misleading practices. Under this Act, you have the right to cancel your Momentum subscription and request a refund if the company fails to provide the service as described, fails to obtain clear consent before charging you, or continues charging after you have requested cancellation. The key word here is clarity: the company must clearly disclose the renewal date, price, and cancellation method before you pay. If Momentum's disclosure was unclear or the service failed to match its description, you have grounds to demand cancellation and a refund.

If Momentum refuses to cancel your subscription or ignores your cancellation request, you can escalate your complaint to the Consumers Association of Singapore (CASE), which investigates disputes between consumers and businesses at no cost to you. CASE has the authority to recommend remedies and can pressure companies to comply with consumer law. Your legal position is strong: the company cannot force you to continue paying for a service you no longer want, provided you follow the correct cancellation process and allow a reasonable timeframe for the company to process your request.

What you need to keep as proof

Save screenshots of your cancellation confirmation, your App Store or Google Play subscription history showing the cancellation status, and any email correspondence with Momentum or the app store. If the company continues charging you after cancellation, this evidence becomes critical when you escalate to CASE or dispute the charge with your bank. Keep these records for at least 12 months.

How to cancel Momentum via apple app store on iOS

The most straightforward method to cancel your Momentum subscription is through Apple's App Store settings on your iPhone or iPad. Follow these steps precisely to ensure your cancellation processes before your next renewal date.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon (your photo or initials) in the top right corner of the screen.
2. Select "Subscriptions" from the menu that appears.
   • You will see a complete list of all your active and expired subscriptions.
3. Find "Momentum" in your subscriptions list and tap it.
   • If Momentum does not appear immediately, scroll down or use the search function to locate it.
4. Tap "Cancel Subscription" at the bottom of the Momentum details screen.
   • A confirmation message will appear asking you to confirm your cancellation request.
5. Confirm your cancellation by tapping "Confirm" or the final "Cancel Subscription" button.
   • Do not tap "Resume" or "Resubscribe" unless you genuinely change your mind.
6. Verify that the subscription status changes to "Expires on [date]" or "Cancelled".
   • Take a screenshot of this confirmation screen for your records.

You retain access to Momentum's premium features until your current paid period expires. After that date, your subscription ends automatically and you are not charged again.

How to cancel Momentum via google play store on android

If you subscribed to Momentum through Google Play Store on an Android device, follow these steps to cancel your subscription and prevent future charges.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (your photo or initials) in the top right corner.
2. Select "Payments and subscriptions" from the menu.
   • This opens your subscription management hub for all active subscriptions.
3. Tap "Subscriptions" to view all active services.
   • Scroll through the list to find Momentum.
4. Tap "Momentum" when you locate it.
   • The subscription details screen appears showing your plan and renewal date.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask you to confirm the cancellation and may offer alternative plans or discounts to retain you.
6. Confirm your cancellation by tapping "Yes, cancel" or the final confirmation button.
   • Screenshot the confirmation message showing your subscription is cancelled.

Your cancellation takes effect immediately, and you retain full access to premium features until your current billing cycle ends on the date displayed in your subscription details.

How to cancel Momentum via web browser

Some users prefer to cancel their subscriptions on a desktop or laptop computer rather than through a mobile app. You can manage your Momentum subscription through your app store account website if you prefer this method.

Cancelling on apple's website

Visit appleid.apple.com, sign in with your Apple ID, navigate to "Subscriptions" in the Account Settings, find Momentum, and select "Cancel Subscription". Confirm your cancellation and verify the status change online. This method works identically to the iOS app method and produces the same result.

Cancelling on google's website

Visit myaccount.google.com, select "Payments and subscriptions" in the left menu, choose "Subscriptions" to view active services, click on Momentum, and select "Cancel subscription". Confirm the cancellation and take a screenshot of the confirmation message. This web-based method is particularly useful if you no longer have access to your Android device.

What happens after you cancel Momentum

Cancelling your subscription triggers specific changes to your account access and billing. Understanding this timeline prevents confusion and ensures you know when your access ends.

Your access and feature availability after cancellation

After you cancel, your Momentum subscription enters a "grace period" during which you retain access to all premium features until your current billing cycle concludes. For example, if you cancel on the 10th of the month and your renewal date is the 25th, you keep full access to coaching, tracking, and analytics until the 25th arrives. On the 25th, your subscription ends and you lose access to premium features. The app may offer a free tier with limited functionality, but AI coaching and advanced analytics become unavailable once your paid period expires.

Timeline from cancellation to access loss

The period between cancellation and access loss depends on your subscription cycle. Weekly subscribers lose access within 7 days; monthly subscribers within 30 days; annual subscribers within 365 days. Tocancel recommends noting your renewal date immediately after cancelling so you understand exactly when your premium access expires and you are not shocked by unexpected feature unavailability.

Refunds and what to do if Momentum continues charging you

Understanding your refund rights and the steps to take if charges continue after cancellation is critical to protecting your finances. This section explains your options clearly.

When Momentum offers refunds

Momentum refunds are typically limited to circumstances where you request a refund within a specific timeframe (commonly 14 to 30 days) of your purchase, or if the company failed to deliver the service as advertised. App store subscriptions are generally non-refundable once a billing cycle has commenced, but you can request a refund from Apple or Google if you can demonstrate the service was faulty, not delivered, or charged without your consent. If Momentum's AI coaching failed to function or the app crashed frequently, you have grounds to request a refund from the app store.

What to do if Momentum keeps charging you after cancellation

Contact Momentum's support team immediately and provide them with proof of cancellation (your screenshot of the cancellation confirmation from the app store). If the company fails to respond within 7 days or refuses to reverse the unwanted charge, contact Apple or Google Play's support team and dispute the charge. Explain that you cancelled your subscription and the company continued charging after the cancellation date. Both Apple and Google investigate these disputes and can issue refunds within 30 days if your cancellation is verified. If the refund is denied, escalate your complaint to the Consumers Association of Singapore (CASE), which can investigate the dispute and recommend compensation. Your bank or credit card company can also reverse disputed charges if you demonstrate you cancelled in good faith.

Common mistakes when cancelling Momentum

Many users rush the cancellation process or overlook critical steps, which can leave them vulnerable to continued charges. Learning from others' mistakes now prevents frustration later.

Mistake one: deleting the app instead of cancelling the subscription

Deleting the Momentum app from your device does not cancel your subscription. The app store continues charging you automatically on your renewal date even though the app no longer exists on your phone. You must cancel through the app store settings specifically, not through your device's app management tools. Verify cancellation in your app store account, not on your device.

Mistake two: cancelling too close to the renewal date

If you cancel within 24 hours of your renewal date, the charge may process before your cancellation takes effect in the app store's system. Cancel at least 48 hours before your renewal date to avoid this risk. Your billing date is displayed in your subscription details, so set a phone reminder for 3 days before that date.

Mistake three: forgetting to screenshot your cancellation confirmation

Proof of cancellation is essential if the company continues charging you or disputes your cancellation request. Screenshot the confirmation message immediately after cancelling and save it to your phone or cloud storage. Without this proof, Tocancel cannot help you escalate a complaint with the app store or CASE.

Mistake four: confusing app settings with app store settings

The Momentum app itself may have settings or account options, but these are not the same as app store subscription management. You cannot cancel through the Momentum app's settings; you must cancel through Apple App Store or Google Play Store settings in the way described above. App-level settings are for customising your workouts or notifications, not for cancelling your billing.

Comparison of Momentum cancellation methods

Multiple pathways to cancellation exist, and the best option depends on your device and comfort level. This table summarises the key differences.

The fastest and simplest option is to cancel directly through the app store where you subscribed. Web-based cancellation works equally well if you prefer a computer. Tocancel recommends using one of these primary methods before considering bank disputes or contacting support.

Cancellation checklist and what to do after

Use this checklist to ensure your cancellation is complete and you protect yourself from future unwanted charges.

• Confirm your Momentum subscription renewal date before cancelling.
• Cancel through your app store (Apple or Google) at least 48 hours before renewal.
• Screenshot the cancellation confirmation message and save it to cloud storage.
• Return to your app store settings 24 hours later and verify that Momentum shows "Cancelled" or "Expires on [date]".
• Set a reminder for your renewal date minus 3 days to check your billing history and confirm no charge occurred.
• If a charge does occur after cancellation, contact the app store support team with your cancellation screenshot.
• Keep all cancellation proof and refund correspondence for 12 months.
• If the company refuses to refund, escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg.

Contact details for Momentum and related support

If you need to contact Momentum directly or escalate a complaint, use the following information. Tocancel has verified these addresses for the registered Momentum fitness entity in Singapore.

Momentum fitness entity registered address

The primary registered address for Momentum I Pte. Ltd. (SSIC 93111) is located at the corporate registered office. If you have questions about billing, refunds, or cannot cancel through the app store, you may attempt to contact the company at this address. However, app store cancellation remains the most reliable method and does not require direct contact with Momentum.

Momentum I Pte. Ltd.
Singapore (Registered office address available via ACRA business search)

You can verify Momentum's registration details by searching the ACRA (Accounting and Corporate Regulatory Authority) business registry at acra.gov.sg.

If Momentum continues charging you after cancellation

Escalate your complaint to the Consumers Association of Singapore (CASE) by visiting case.org.sg or calling their hotline. Provide CASE with your cancellation screenshot and evidence of unwanted charges. CASE will investigate and can compel Momentum to refund charges and cease billing you. This is a free service available to all Singapore consumers.

Alternatively, contact your bank or credit card issuer and dispute the charges as unauthorised. Provide your cancellation proof and explain that you cancelled your subscription but were charged after the cancellation date. Your bank can reverse these charges within 30 days in most cases.

Your next step: take control of your Momentum subscription today

Cancelling Momentum is straightforward when you follow the steps outlined above. Whether you access the cancellation through your iPhone, Android device, or web browser, you retain full control of your subscription and spending. Your rights as a consumer in Singapore are protected under the Consumer Protection (Fair Trading) Act, which means the company cannot force you to continue paying for a service you no longer want. Set a reminder for 48 hours before your renewal date, cancel through your app store, take a screenshot of your confirmation, and verify the cancellation within 24 hours. Tocancel has helped thousands of consumers cancel unwanted subscriptions, protect their budgets, and regain peace of mind. Start your cancellation now using the method that suits your device, and you will be free from Momentum charges by your next billing cycle. If you encounter any issues or the company continues charging you after cancellation, escalate your complaint to CASE with confidence-your evidence and consumer rights are on your side.