Cancel Push Fitness: The Right Way

How to cancel Push Fitness and stop auto-renewal in singapore

Why you might want to cancel Push Fitness

Push Fitness is a subscription-based fitness platform that delivers personalised workout plans, nutrition guidance and progress tracking through a digital app. You follow structured programs, log your workouts and access coaching content tailored to your goals. Like most digital fitness subscriptions, Push Fitness charges you at regular intervals until you take deliberate action to stop the payments.

If you've decided the service no longer fits your routine, budget or fitness priorities, you deserve a straightforward cancellation process. At Tocancel, we help thousands of consumers navigate subscription cancellations every month, and we understand that Push Fitness members sometimes struggle to find clear cancellation options. This guide walks you through every step, from locating your account settings to understanding what happens after you cancel.

How Push Fitness subscriptions work

Your Push Fitness membership renews automatically on your billing date until you actively cancel. Charges appear on your payment method (credit card, debit card or app store account) at regular intervals, typically monthly. The platform stores your workout history, meal logs and progress data even after cancellation unless you explicitly request account deletion.

Common reasons to cancel

Members cancel for many valid reasons: the program no longer matches their fitness level, they've switched to a gym membership, the cost doesn't justify their usage, or they prefer training with a local coach. Whatever your reason, you have the right to stop payments without penalty once your current billing period ends. Your decision to cancel is valid and requires no justification to the company.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading billing practices and deceptive cancellation processes. You have the right to clear information about subscription costs, renewal dates and cancellation methods before you commit your money. This section explains what the law requires and where you can turn if Push Fitness makes cancellation difficult.

What the law requires from subscription services

Push Fitness must provide you with transparent information about billing frequency, renewal dates and cancellation procedures. If the company makes cancellation deliberately difficult, hides the cancellation option in your account settings, or charges you after a confirmed cancellation, you have grounds to escalate a complaint. Your legal position is clear: any subscription service in Singapore must allow you to cancel as easily as you subscribed.

The Consumer Protection (Fair Trading) Act also prohibits unfair contract terms that trap you into unwanted renewals or hide essential information. If Push Fitness breaches these requirements, the company can be held accountable through formal dispute resolution.

Where to escalate if Push Fitness refuses your cancellation

If Push Fitness fails to honour your cancellation request, charges you after confirmation or claims they never received your cancellation, contact the Consumer Association of Singapore (CASE) for mediation and dispute resolution. You can also file a complaint with the Enterprise Singapore framework. Keep all cancellation confirmations, emails and billing receipts as evidence of your good-faith cancellation attempt.

Escalation is your right, not a last resort. Tocancel recommends documenting every cancellation attempt so you have a clear record if the company disputes your action.

Methods to cancel Push Fitness

You have several pathways to cancel, depending on where and how you subscribed. The method that works fastest depends on whether you signed up through the Push Fitness app directly, the Apple App Store, Google Play or the Push Fitness website.

Cancel via the Push Fitness app or website

This is the primary cancellation route and usually the fastest. You access your account settings and halt automatic renewal directly through the platform. This method gives you immediate confirmation and a clear digital record of your cancellation.

1. Open the Push Fitness app or log into your account on the Push Fitness website.
2. Navigate to your account settings or profile menu (usually found at the top right or in a hamburger menu).
3. Look for "Subscription," "Billing," "Membership" or "Payment settings" options.
4. Select "Cancel subscription" or "Manage renewal" and confirm your cancellation request.
5. Screenshot or save your cancellation confirmation email immediately for your records.
6. Verify within 48 hours that no new charge has been applied to your account.

Cancel via apple app store or google play

If you subscribed through an app store, the store handles your billing, not Push Fitness directly. You must cancel through your Apple ID or Google Play settings, not within the app itself. This method bypasses Push Fitness entirely and gives you direct control over your billing relationship with Apple or Google.

1. For Apple App Store: Open the App Store app, tap your profile icon in the top right, select "Subscriptions," find Push Fitness and tap "Cancel Subscription."
2. For Google Play: Open Google Play, tap your profile icon in the top right, select "Payments and subscriptions," tap "Subscriptions," select Push Fitness and choose "Cancel subscription."
3. Confirm your cancellation and take a screenshot of the confirmation screen.
4. Verify that no renewal charge appears on your next billing date.

Cancel by email or support contact

If the app or website cancellation fails, or if you cannot access your account, you can request cancellation by email. This method creates a written record that protects you if a dispute arises later. Send a formal cancellation request to Push Fitness support with your account details and request a written confirmation.

1. Search the Push Fitness website for a "Contact Us" or "Support" page to find the official support email address.
2. Write a clear email with the subject line "Cancellation Request" and include your full name, email address and account details.
3. State your intention to cancel and request an email confirmation within 48 hours.
4. Send the email and keep a copy in your records.
5. Follow up within 48 hours if you do not receive confirmation.

What happens after you cancel

Understanding what to expect after cancellation removes uncertainty and helps you verify that the company has completed your request correctly. Your account does not disappear immediately, and you may retain access to content for a limited period.

Your access after cancellation

Most subscription platforms allow you to access your content until the end of your current billing period. If you cancel mid-cycle, you should retain access through your renewal date. After that date, your access terminates and you can no longer log in. Push Fitness will retain your data (workout history, progress logs) for a period determined by their privacy policy, unless you request complete account deletion.

Billing after cancellation

You should see no further charges after your cancellation takes effect at the end of your current billing cycle. If a charge appears after cancellation, contact Push Fitness immediately and file a chargeback dispute with your bank if the company refuses to refund. Document the date and amount of every unauthorised charge and include this evidence in any escalation to CASE.

Tocancel advises you to monitor your bank or card statements for 30 days after cancellation to catch any erroneous charges quickly. Early detection makes refund disputes faster and stronger.

Refund eligibility and how to claim

Your refund rights depend on Singapore law and Push Fitness's own refund policy. The Consumer Protection (Fair Trading) Act gives you the right to cancel within a cooling-off period in certain circumstances, though digital services sometimes fall outside this window.

When you can claim a refund

You can claim a refund if you cancel within the cooling-off period (usually 14 days from purchase), if the service fails to meet its promised standard, or if charges continue after a confirmed cancellation. You cannot claim a refund simply because you changed your mind after the cooling-off period, unless Push Fitness's terms allow it.

How to claim your refund

1. Contact Push Fitness support by email and request a refund for any unauthorised charges or breaches of service.
2. Provide your full account details, cancellation confirmation and proof of the charges you dispute.
3. Request a response within 7 days and escalate to CASE if the company refuses or ignores your request.
4. If Push Fitness disputes your claim, file a chargeback with your bank as a backup remedy.

Tocancel recommends requesting refunds in writing and keeping all correspondence. Email creates a timestamped record that protects you in any formal dispute.

Pricing and common subscription tiers

Understanding Push Fitness pricing helps you assess whether cancellation is the right choice and what you should expect to be charged. Subscription costs vary depending on the plan and billing cycle you select.

Note: Pricing may vary and the company may introduce new tiers. Always verify your exact plan cost on your account dashboard before you proceed with cancellation.

Common cancellation mistakes to avoid

Many subscribers believe they have cancelled when they have not, leading to unexpected charges and frustration. Understanding these traps helps you avoid them and protect your money.

Mistake 1: pausing instead of cancelling

Push Fitness (like many fitness apps) offers a "pause" function that temporarily suspends your access but does NOT cancel your subscription. When the pause period ends, your membership automatically resumes and you are charged. If you want to stop payments completely, you must select "Cancel subscription," not "Pause."

Mistake 2: deleting the app without cancelling

Removing the Push Fitness app from your phone does not cancel your subscription. The app is just software; the subscription exists independently in the company's billing system. You must cancel through your account settings or the app store to stop charges.

Mistake 3: failing to confirm your cancellation in writing

If you cancel through the app, screenshot the confirmation screen immediately. Do not rely on memory or a verbal conversation with support. Written confirmation protects you if the company later claims you never cancelled. Tocancel recommends saving all confirmations to a dedicated folder for future reference.

Mistake 4: cancelling mid-cycle and expecting an immediate refund

Cancelling mid-cycle does not entitle you to a refund for the remainder of the billing period unless Push Fitness's policy or Singapore law allows it. Your cancellation becomes effective at the end of your current billing cycle. Plan your cancellation timing accordingly if cost is a factor.

Mistake 5: not monitoring your statements after cancellation

Some subscription services continue to charge customers weeks or months after cancellation due to system delays or deliberate non-compliance. Check your bank or card statements 30 days after cancellation to catch any erroneous charges before they become difficult to dispute.

Comparison: keep or cancel your subscription

This table helps you weigh the pros and cons of continuing your Push Fitness subscription versus cancelling and switching to an alternative. Your decision depends on your fitness goals, budget and preferred training style.

Cancellation checklist

Use this checklist to ensure you have completed every step and protected yourself against billing errors after cancellation. Tick each box as you complete it.

• Decide whether you want to cancel via app, website or app store (not all methods work equally well).
• Log into your Push Fitness account and navigate to Subscription or Billing settings.
• Select "Cancel subscription" and confirm your request (do not select "Pause").
• Screenshot or save your cancellation confirmation email immediately.
• Request a written confirmation email from Push Fitness support if the app does not provide one.
• Verify the cancellation date and note when your final payment is due.
• Monitor your bank or card statements for 30 days after cancellation to catch erroneous charges.
• If an unauthorised charge appears, contact Push Fitness and file a chargeback dispute with your bank.
• Request account deletion if you want Push Fitness to remove your personal data and fitness history.
• Store all cancellation confirmation documents in a safe folder for future reference.

Contacting Push Fitness for support

Push Fitness operates studio locations in Singapore and provides customer support through multiple channels. Knowing how to reach them correctly increases your chances of a swift response and successful cancellation.

Physical locations and contact details

Push Fitness has studio locations listed under their "Find Us" section on their website. Current confirmed locations include Kampong Bahru Studio and Kreta Ayer Studio. If you need to discuss your cancellation or account issue in person, visit one of these locations during operating hours or contact their main support team by phone or email.

For exact contact information, visit the Push Fitness website and look for "Contact Us," "Support" or "Get in touch" sections. If you cannot find a dedicated cancellation email address, send your cancellation request to their general customer support email and request confirmation within 48 hours.

Best practices when contacting support

1. Email is always preferable to phone or chat because it creates a written record you can reference later.
2. Use a clear subject line such as "Cancellation Request" or "Account Closure Request."
3. Include your full name, registered email address and account number.
4. State your cancellation request clearly and request a confirmation email within 48 hours.
5. Keep copies of all emails and attachments for at least 12 months.

Tocancel emphasises the importance of this documentation. If a dispute arises, your email record is your strongest evidence.

What to do if Push Fitness refuses to cancel

If Push Fitness ignores your cancellation request or claims they cannot process it, you have legal remedies available to you. Do not accept refusal as final; escalation is straightforward and protects your consumer rights.

Step 1: send a formal written demand

Send Push Fitness a formal letter (email is acceptable) with the subject "Formal Cancellation Demand" and include your account details, the date(s) you requested cancellation and all confirmation screenshots. Request a response within 7 days. Keep a copy of this email.

Step 2: file a complaint with CASE

If Push Fitness does not respond or refuses your cancellation, contact the Consumer Association of Singapore (CASE) online at www.case.org.sg or by phone at 6100 0820. Provide CASE with your account details, cancellation requests, the company's responses and any unauthorised charges. CASE offers free mediation and can investigate breaches of the Consumer Protection (Fair Trading) Act.

Step 3: dispute the charge with your bank

If you are charged after a confirmed cancellation, contact your bank or credit card company and file a chargeback dispute. Provide your cancellation confirmation and explain that Push Fitness charged you after you cancelled. Your bank can recover the funds and investigate the company's billing practices.

Tocancel has helped thousands of consumers recover unauthorised charges through chargeback disputes. This remedy is fast, free and highly effective when the company refuses to honour your cancellation.

Conclusion: your path to cancellation

Cancelling Push Fitness is straightforward when you follow the correct procedure and understand your legal rights. You have the right to cancel at any time, the right to clear confirmation, and the right to dispute any charges that continue after cancellation. Singapore's Consumer Protection (Fair Trading) Act backs you every step of the way.

Start by choosing your cancellation method (app, website or app store), follow the step-by-step instructions above, and screenshot every confirmation. Monitor your statements for 30 days to catch any billing errors. If Push Fitness resists, escalate to CASE or file a chargeback with your bank. Do not accept delays, refusals or silent non-compliance.

Tocancel understands the frustration of fighting subscription services that make cancellation difficult. That is why we have created this comprehensive guide to empower you to act with confidence. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges, and we are here to support you too. Your decision to cancel is valid, your consumer rights are real, and you have the tools to enforce them. Tocancel.com is your trusted resource for cancellation advice every step of the way.