Cancel Relive: The Right Way

How to cancel Relive: step-by-step guide for singapore users

What is Relive and why you might want to cancel

Relive is a fitness app that transforms your outdoor activities-runs, rides, hikes-into stunning 3D video replays, complete with route mapping, elevation data and performance statistics. The free tier lets you create basic videos indefinitely, but Relive Plus unlocks premium features: extended photo limits per video, HD video export, music additions, advanced editing tools and custom colour themes.

If you subscribed to Relive Plus and now want to exit, you're making a smart decision to review your recurring charges. At Tocancel, we help thousands of users like you take control of their digital spending each month. Whether the app no longer fits your routine, you've found an alternative fitness tracker, or you simply want to trim subscriptions, this guide walks you through every cancellation method available to you in Singapore.

Common reasons to cancel Relive

You might cancel if you've stopped tracking outdoor activities regularly, prefer a different fitness app with features you need more, or want to reduce your monthly subscription costs. Some users find the premium features overlap with tools they already own. Others cancel after a trial period and realise they don't use the app frequently enough to justify the cost. Whatever your reason, Tocancel supports your choice to cancel whenever it suits you.

What you'll keep after cancellation

Cancelling your Relive Plus subscription does not delete your account or your past activity data. You retain access to all your recorded activities, photos and videos until your current billing period ends. After that date, you revert to the free tier but your account history remains intact and accessible to you. This means you never lose the memories you've already created.

Relive plus pricing in singapore

Understanding your subscription cost and billing cycle is essential before you cancel, especially if you're on an annual plan.

Current subscription plans

Below are the official Relive Plus subscription options available to Singapore users through the App Store and Google Play.

Why the annual plan matters for cancellation

If you subscribed to the annual S$52.98 plan, cancelling now means you'll retain full access until the 12-month period ends. You won't be charged again after you cancel, but you also won't receive a refund unless you meet specific refund conditions (see the refund section below). The monthly S$9.48 option gives you more flexibility if you're unsure about long-term commitment.

Your consumer rights when cancelling Relive

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscription services under clear, fair terms.

What the law says about subscription cancellation

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service if the provider has not met their obligation to give you clear information about cancellation terms before you signed up. This means Relive must make it obvious how to cancel, the cost of the subscription and when you'll be charged. Your legal position is strong: if the company makes cancellation deliberately difficult or hidden, that breaches fair trading law.

You also have the right to a refund if the service was not provided as described or if the company charged you without your clear consent. The Consumers Association of Singapore (CASE) enforces these rights and will investigate complaints if Relive refuses to process your cancellation or refund claim.

Who to contact if Relive doesn't cooperate

If you cancel Relive through the correct method and the app continues to charge you, or if the company ignores your cancellation request, you can escalate to CASE. Contact them via their website (case.org.sg) or call their hotline. Keep all evidence: your cancellation screenshots, transaction records and any emails you sent to Relive. This documentation strengthens your case.

How to cancel Relive on iPhone (App store)

If you subscribed to Relive Plus through Apple's App Store, you must cancel through your Apple ID settings, not within the app itself.

Step-by-step cancellation on your iPhone

Uninstalling the Relive app will not cancel your subscription; you must follow these steps to stop charges.

1. Open the Settings app on your iPhone.
   • Do not open the Relive app itself.
2. Tap your Apple ID profile picture at the very top of the screen.
   • If you don't see a picture, scroll down and tap your name instead.
3. Select Subscriptions from the menu.
   • You'll see a list of all your active subscriptions.
4. Find and tap Relive Plus in the list.
   • If you have many subscriptions, scroll down to locate it.
5. Tap Cancel subscription.
   • A confirmation message appears; read it carefully.
6. Tap Confirm to finalise the cancellation.
   • You'll see "Your subscription has been cancelled" on screen.
7. Take a screenshot of the cancellation confirmation and note the exact cancellation date shown.
   • Save this screenshot to your phone or email it to yourself for your records.

Important notes for app store users

Do not delete the Relive app from your phone. Deleting the app will not cancel your subscription and Apple will continue to charge you. Your cancellation is complete only once you see the "Your subscription has been cancelled" message in Settings. If you see "Your free trial has been cancelled," this does not stop future billing; check that the full Relive Plus subscription is also cancelled.

How to cancel Relive on android (Google play)

If you subscribed to Relive Plus through Google Play, you cancel via your Google Play account, not within the app.

Step-by-step cancellation on your android device

1. Open Google Play Store on your Android phone or tablet.
   • Tap the Google Play icon on your home screen.
2. Tap your profile icon in the top right corner.
   • This is usually your photo or initials.
3. Select Payments and subscriptions.
   • You may see "Manage subscriptions" instead; tap that.
4. Tap Subscriptions.
   • A list of your active subscriptions appears.
5. Find and tap Relive Plus.
   • Scroll if needed to find it.
6. Tap Cancel subscription.
   • Google Play will ask you why you're cancelling; you can skip this or answer.
7. Tap Cancel subscription again to confirm.
   • You'll see a confirmation message.
8. Screenshot the cancellation confirmation and note the date.
   • Keep this image in a safe place for your records.

Important notes for google play users

Uninstalling the Relive app will not cancel your subscription. Google Play will continue to charge you until you cancel through the steps above. Your cancellation takes effect immediately, but you'll retain access to Relive Plus until the end of your current billing period. Check your Google Play purchase history a few days later to confirm the next charge does not appear.

What happens after you cancel Relive

Understanding what changes after cancellation helps you plan your next steps and know what to expect.

Your access during the notice period

Once you cancel, you keep full access to Relive Plus features until the end of your current billing cycle. If you paid for a monthly plan on 15 May, you cancel on 20 May, and you retain premium features until 14 June. After that date, your account automatically downgrades to the free tier.

Your data and account after the billing period ends

All your past activities, videos and photos remain in your Relive account indefinitely. You can still view them, share them and export them, but you cannot create new premium videos or use premium editing features. If you ever resubscribe, your account history is exactly as you left it.

Refunds and billing issues with Relive

You have the right to a refund in specific circumstances under Singapore consumer law.

When you qualify for a refund

You are entitled to a refund if: you subscribed by mistake and cancelled within 14 days of the first charge; Relive made deceptive claims about premium features and they don't work as advertised; or the company charged you after you already cancelled. If any of these apply, contact Relive support immediately with your proof and request a refund in writing.

How to request a refund

Email Relive support (contact details via relive.com support page) with your order ID, the date you paid, your subscription plan and the reason for your refund request. Relive is not obligated to refund if you simply changed your mind, but if they fail to provide the service or breached the cancellation terms, they must refund you within 14 days. If Relive refuses or ignores your request, escalate to CASE.

Common mistakes when cancelling Relive

Many users accidentally keep paying because they skip one crucial step. Understanding these traps protects your wallet and saves you frustration.

Deleting the app instead of cancelling the subscription

This is the most common mistake. Removing the Relive app from your phone does absolutely nothing to stop your subscription. Apple and Google do not link app deletion to subscription cancellation; they are two separate actions. You must go to your Apple ID or Google Play settings, find the active subscription, and tap cancel. Deletion alone leaves your subscription running and your card charged every month.

Only cancelling the free trial but not the paid subscription

If you had a free trial followed by paid Relive Plus, you must cancel both. Cancelling the trial does not cancel the paid subscription that comes after it. Check your subscription settings again and confirm you see "Relive Plus" listed-not just the trial. Some users report seeing only the trial cancelled and discovering weeks later that Relive Plus has been charging them.

Not confirming the cancellation in writing

Screenshot every cancellation screen and take note of the exact date shown. Do not rely on memory alone. If a billing dispute arises later, your screenshot is evidence that you cancelled on a specific date. Without this proof, you may struggle to get a refund from Apple or Google.

Checklist before and after you cancel

Use this checklist to ensure you cancel Relive correctly and avoid surprises.

Comparing Relive with other fitness apps

Before you cancel, consider whether an alternative app meets your needs better.

Contact details and escalation

If you face problems cancelling Relive, use these contact points to resolve them.

Relive support

Visit relive.com and look for the "Help" or "Support" section. You can typically submit a support ticket via their website. If you subscribed through Apple, you can also contact Apple Support directly at apple.com/sg/support. If you subscribed through Google Play, contact Google Play support via the Google Play app or support.google.com.

Escalation to CASE (Consumers association of singapore)

If Relive does not cancel your subscription or refund you within 14 days of your request, file a complaint with CASE. You can contact them at: Phone: +65 6100 0315; Website: case.org.sg; Address: 170 Clemenceau Avenue, Singapore 239928. Provide CASE with all evidence: your subscription proof, cancellation screenshots, emails you sent to Relive, and your bank statements showing the charges.

Summary and next steps

Cancelling Relive is straightforward once you know the right steps. You do not cancel within the app; you cancel through your Apple ID (iPhone) or Google Play account (Android). Take a screenshot of the cancellation confirmation, check your bank statement 3 to 5 days later to ensure no further charges appear, and keep all evidence for 12 months in case of disputes.

You have strong consumer rights under Singapore's Consumer Protection (Fair Trading) Act. If Relive continues to charge you after you cancel, or if they refuse to honour your cancellation request, escalate to CASE. At Tocancel, we have helped thousands of consumers cancel unwanted subscriptions, reclaim refunds and take back control of their spending. If you need further guidance on cancelling Relive or any other service, visit Tocancel.com for detailed, step-by-step instructions tailored to your country and payment method. Your money is yours to protect-cancel with confidence today.