Cancel Runna: The Right Way to Protect Your Running Plan

How to cancel Runna and take control of your fitness subscription

Why you might want to cancel Runna

Runna is a popular running app that delivers personalised training plans, strength sessions, and expert coaching designed to help you reach goals like a 5K personal best, half-marathon completion, or improved general fitness. The app syncs with devices like Garmin and Strava, adjusts workouts based on your feedback, and runs on monthly and annual subscription plans that unlock full premium features.

You may be thinking about cancelling for legitimate reasons: you've completed your training goal, discovered another app that fits your needs better, your budget has shifted, or you simply want to take a break from paid subscriptions. Whatever your situation, understanding your cancellation options and consumer rights in Singapore is the first step toward taking confident action. At Tocancel, we help thousands of consumers navigate subscription cancellations with clarity and protect their money.

What Runna offers and who uses it

Runners use Runna to follow structured training programmes tailored to specific distances and fitness levels. Workouts adjust dynamically based on your performance feedback, and you can access the app across iOS, Android, and web platforms. Most subscriptions are purchased through the Apple App Store, Google Play Store, or Paddle (Runna's web payment processor).

Runna pricing overview

Understanding the subscription cost is important before you commit to or cancel a plan. Below is the current pricing structure for Runna in Singapore:

Prices may vary slightly depending on whether you subscribe through Apple App Store, Google Play, or Paddle due to local currency conversion and platform fees. Always check your receipt to confirm the exact amount charged to your payment method.

Your consumer rights when cancelling Runna in singapore

Singapore's consumer protection framework gives you clear rights when cancelling digital subscriptions.

What singapore law says about cancellation

The Consumer Protection (Fair Trading) Act is the primary law that protects you when you buy services like Runna subscriptions. Under this Act, you have the right to cancel a subscription within a reasonable timeframe and to receive clear information about the terms, including how to cancel and any charges that apply.

Your legal position is straightforward: you can cancel a subscription at any time, but the timing affects whether you receive a refund. If you cancel during a free trial before you are charged, you owe nothing. If you cancel after payment, you may be entitled to a pro-rata refund depending on the terms and the length of your subscription cycle. Always read the Terms and Conditions for Runna to understand the exact refund policy tied to your subscription plan.

The Consumers Association of Singapore (CASE) enforces these rights. If Runna refuses to honour your cancellation request or denies a refund you believe you are entitled to, you can file a complaint with CASE as an escalation step.

Your right to clear cancellation terms

Runna must clearly state how you cancel, what happens after cancellation, and any refund conditions in its Terms and Conditions. If these terms are unclear or buried in dense legal language, that is a red flag. You have the right to demand clarity before you proceed. At Tocancel, we help consumers cut through jargon and understand what they are actually agreeing to.

How to cancel Runna: step-by-step methods

Your cancellation method depends on where you purchased your subscription: Apple App Store, Google Play, or Paddle.

Cancel Runna via apple app store (iOS)

If you subscribed through your iPhone or iPad, follow these steps:

1. Open the Apple App Store on your iOS device.
   • Tap the account icon (usually shown in the top-right corner).
2. Select "Subscriptions".
   • You will see a list of all your active subscriptions.
3. Find and tap "Runna".
   • The app name will display alongside your current plan and next billing date.
4. Tap "Cancel Subscription".
   • Apple will ask you to confirm and may offer a retention discount; you can decline.
5. Confirm the cancellation.
   • You will receive an on-screen confirmation; save a screenshot as proof.

Your access ends at the close of your current billing period. You will not be charged again after cancellation is confirmed.

Cancel Runna via google play (Android)

If you purchased your subscription on Android, use these steps:

1. Open the Google Play Store on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions".
   • Then tap "Subscriptions".
3. Tap "Runna".
   • Your current plan details will appear, including the next billing date.
4. Tap "Cancel subscription".
   • Google Play will show you the final day you have access.
5. Confirm the cancellation.
   • Take a screenshot of the confirmation message for your records.

Your subscription will end on the last day of your current billing cycle, and no further charges will be applied.

Cancel Runna via paddle (web subscription)

If you subscribed directly through Runna's website using Paddle as the payment processor, follow these steps:

1. Visit the Runna website and log into your account.
   • Use the email address linked to your Paddle subscription.
2. Navigate to your account settings or "Subscription" section.
   • Look for a link labelled "Manage subscription" or similar.
3. Click "Cancel subscription".
   • Runna or Paddle will display a cancellation confirmation screen.
4. Confirm your cancellation request.
   • Save the confirmation page or email as proof of your request.
5. Check your email for a cancellation receipt from Paddle.
   • This receipt acts as official documentation of your cancellation date.

If you cannot find a cancellation link in your account, email Runna's support team directly at their contact address (noted at the end of this guide) with your request.

Contact Runna directly if you cannot cancel online

If the in-app or website cancellation options do not work, or you need to speak with a human, contact Runna's support team. The Run Buddy Ltd (Runna's legal entity) is based in the UK, and cancellation requests are often processed via email or through their support portal. Request a written cancellation confirmation and a refund status update once you have submitted your request.

Timeline and what to expect after cancellation

After you cancel Runna, several things happen in sequence.

Immediate steps after you cancel

Once you confirm cancellation through your chosen platform (Apple, Google, or Paddle), access to your Runna premium features may end immediately or at the end of your current billing cycle, depending on the plan and provider. You will retain any data or running history saved to your account; cancelling a subscription does not delete your personal records.

Save all confirmation receipts and emails. These serve as proof of your cancellation if a billing dispute arises later. Do not rely on email alone; screenshots are equally valid as evidence.

Refund eligibility and timing

Refund eligibility depends on the law and Runna's Terms and Conditions. In Singapore, if you cancel within a certain timeframe (often 14 days for digital services) and have not consumed a substantial portion of the service, you may be entitled to a full or pro-rata refund under the Consumer Protection (Fair Trading) Act.

If you cancel mid-cycle, Runna may offer a pro-rata refund (a refund covering only the unused portion of your subscription). This refund typically takes 5 to 10 business days to appear in your account after approval. If you do not see the refund within two weeks, contact Runna's support team or your payment provider.

If Runna refuses to refund you and you believe your request is valid under Singapore law, escalate your complaint to the Consumers Association of Singapore (CASE). Tocancel can help you document your case and understand your options at this stage.

Common mistakes to avoid when cancelling Runna

Cancelling a subscription feels straightforward, but small mistakes can leave you paying for weeks longer than necessary.

Mistake 1: cancelling only the app, not the subscription

Deleting the Runna app from your phone does not cancel your subscription. The billing will continue even if the app is no longer on your device. Always cancel the subscription through your payment platform (Apple, Google, or Paddle) before you uninstall the app. Uninstalling comes after cancellation, not before.

Mistake 2: not checking your next billing date

Cancellations take effect at the end of your current billing cycle. If you cancel on the 15th of the month but your billing date is the 30th, you will be charged one final time on the 30th. Check your next billing date before you cancel, and note it in your calendar so you remember when your final charge will occur.

Mistake 3: losing your cancellation proof

If a dispute arises later and Runna claims they never received your cancellation request, you need proof. Screenshot every confirmation screen and save every confirmation email. At Tocancel, we advise clients to keep these records for at least six months after cancellation.

Mistake 4: not monitoring your bank statement

After you cancel, check your bank or credit card statement for 30 days to ensure no further charges appear. If an unexpected charge posts after your cancellation date, contact your payment provider immediately and provide your cancellation proof. Your bank can reverse fraudulent or erroneous charges through a dispute process.

Refund policy and what you are entitled to

Runna's refund policy is tied to Singapore consumer law and the terms in your subscription agreement.

When you qualify for a refund

You are entitled to a refund if you cancel within 14 days of purchase and have not substantially used the service (this applies to digital goods under the Consumer Protection (Fair Trading) Act). If you cancel after 14 days, Runna may still offer a pro-rata refund for any unused portion of your subscription month.

For annual subscriptions, a pro-rata refund would calculate the number of unused days remaining and refund that portion. For example, if you paid S$180 for an annual plan and cancel after 6 months, you would be entitled to approximately S$90 back (50 percent of the unused period). However, Runna's Terms and Conditions may differ; check your agreement before assuming a pro-rata refund applies.

How to request a refund

Contact Runna's support team directly with your request. Include your account email, the date you subscribed, the date you cancelled, and a clear statement asking for a refund. Reference the Consumer Protection (Fair Trading) Act and your cancellation confirmation number. Set a deadline of 14 days for a response; if Runna does not reply, escalate to CASE.

After cancellation: managing your fitness routine

Cancelling Runna does not mean you stop running; it means you stop paying for guided training plans.

Alternatives after you cancel

Many runners use free alternatives like Strava (which tracks runs but offers limited coaching without a paid tier), Nike Run Club (free app with structured plans), or simply running with a basic fitness tracker or phone app. You retain all your running data and personal records from Runna even after cancellation; export this data to another platform if you want to preserve your training history.

Pausing versus cancelling

Before you cancel outright, check whether Runna offers a pause or subscription holiday option. Some apps allow you to temporarily freeze your subscription for 30 days without losing access or being charged. If money is tight but you plan to return, a pause might suit you better than cancellation. Contact Runna's support team to ask whether this option is available on your plan.

Checklist: ensuring a smooth cancellation

Use this checklist to confirm you have covered every step before you consider the cancellation complete:

When to escalate your complaint

If Runna refuses to cancel your subscription, denies a refund you believe you are entitled to, or continues charging after you cancelled, you have legal recourse in Singapore.

Your escalation path

First, send a formal email to Runna's support team (via their website or the contact address provided below) documenting your cancellation request, the date you submitted it, and the issue. Request a written response within 14 days. If Runna does not respond or refuses your request, file a complaint with the Consumers Association of Singapore (CASE).

CASE can investigate on your behalf, mediate a dispute, and issue formal guidance if Runna is in breach of the Consumer Protection (Fair Trading) Act. You do not need a lawyer to file a CASE complaint; the process is designed for consumers. Tocancel encourages you to document everything: emails, screenshots, bank statements, and cancellation confirmations. This evidence is essential when you file a complaint.

Your legal protection under singapore law

The Consumer Protection (Fair Trading) Act prohibits unfair trading practices, including charging a consumer after they have validly cancelled a subscription or refusing to honour refund rights. If Runna breaches this Act, you can claim damages and recover the money charged illegally. CASE can help you quantify these damages and pursue recovery.

Comparison: should you keep or cancel Runna?

A quick decision framework to help you weigh the pros and cons:

Contact information and next steps

Runna is operated by The Run Buddy Ltd, a UK-based company. Cancellation requests and support inquiries are handled via Runna's official website support portal or email contact form.

How to reach Runna support

Visit the Runna website and locate their "Contact Us" or "Help" section. Submit a cancellation request through their support portal, or email their support team directly. Provide your full name, account email address, subscription plan details, and the date you wish to cancel. Request a written confirmation of your cancellation.

If Runna does not respond

If you do not receive a response within 14 business days, file a complaint with the Consumers Association of Singapore (CASE). CASE's contact details are available at www.case.org.sg. You can lodge a complaint online, by phone, or in person at their office.

Why tocancel is here to help

Cancelling a subscription should be simple, but companies often make it unnecessarily complex or refuse legitimate cancellation requests. At Tocancel, we have helped thousands of consumers cancel subscriptions like Runna and recover money they were not entitled to lose. Our guides are designed to empower you with knowledge of your rights, clear step-by-step instructions, and the confidence to take action. Whether you are cancelling because you have reached your training goal, found a better alternative, or simply need to cut costs, Tocancel walks you through every stage and stands with you if you need to escalate a dispute.

Your cancellation is a simple transaction: you stop paying, and Runna stops charging. If it becomes anything more complicated than that, you know your rights and exactly where to turn for help.