Cancel Steezy: Step-by-Step Guide

How to cancel Steezy in singapore: your complete step-by-step guide

What is Steezy and why dancers use it

Steezy is an online dance education platform that delivers choreography lessons, technique training and freestyle movement instruction through on-demand video tutorials and live classes. Dancers at all levels-from complete beginners to intermediate learners-use Steezy to improve their skills from home at their own pace.

You access Steezy through their website or mobile apps on iOS and Android. Your subscription gives you unlimited access to their entire video library while your payment remains active. Pricing and availability differ depending on whether you subscribe through the web, Apple App Store or Google Play Store, which matters when you decide to cancel.

The platform and what you receive

Steezy's library covers hip-hop, popping, locking, jazz funk and other contemporary dance styles. You learn using video playback controls that let you slow down, repeat and master each movement. The app tracks your learning progress and focuses on movement fundamentals and choreography repetition, making it practical for dancers who want structured improvement without leaving home.

Steezy pricing in singapore

Monthly plans suit dancers testing the platform; annual plans offer better value if you commit long-term. You may see older pricing tiers in the app stores if you subscribed before Steezy updated their plans.

Why you might want to cancel Steezy

Your priorities change, and your subscription choices should change with them.

Common reasons dancers cancel

Many users find Steezy perfect for the first few months but lose momentum without live accountability. Others discover they prefer learning from local studios or feel the video-based format does not suit their learning style. Cost concerns drive cancellations too, especially if you signed up during a promotional offer and the regular rate no longer feels worth it. Whatever your reason, cancelling should be straightforward and pressure-free.

Should you cancel or pause instead

Before you cancel permanently, consider whether a temporary pause might work better. Steezy does not offer a pause or freeze feature, so cancelling is a final step. If you think you might return within six months, write down your login details and any saved classes. Many users find reactivating costs less than signing up fresh, though we recommend confirming Steezy's reactivation policy directly before you cancel.

Your consumer rights and what they mean for you

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects your right to cancel subscriptions fairly and transparently.

What the law says about cancellation

Under the CPFTA and the Personal Data Protection Act (PDPA), Steezy must give you clear information about how to cancel and must process your cancellation within a reasonable timeframe. The law also protects you from misleading terms or hidden charges. If Steezy's cancellation process is deliberately difficult, unclear or hidden in their terms, that breaches consumer law.

Your legal position is clear: you have the right to cancel without penalty before your next billing date, and Steezy must acknowledge your cancellation and confirm your subscription has ended. If Steezy charges you after you cancel, you can dispute the charge with your bank and escalate to the Consumers Association of Singapore (CASE) if Steezy refuses to refund.

What tocancel recommends before you cancel

Check your subscription date and billing cycle before you submit a cancellation request. Take a screenshot of your current plan details and the date you submit your cancellation. These records protect you if Steezy disputes your request later. Tocancel has helped thousands of consumers document their cancellations properly, and this simple step makes refund disputes much faster to resolve.

How to cancel Steezy: step-by-step by platform

Your cancellation route depends on where you subscribed because Steezy's web payment system works differently from Apple App Store and Google Play Store payments.

Cancel Steezy through the website

If you subscribed directly through steezy.co, follow these steps to cancel immediately.

1. Go to steezy.co and sign in with your email and password.
2. Click your profile icon or avatar in the top right corner of the page.
3. Select "Account Settings" from the dropdown menu.
   • On mobile, tap the menu icon (three horizontal lines) and then tap "Account Settings".
4. Navigate to "Subscription" or "Billing" in your account settings.
   • This section shows your current plan, next billing date and payment method.
5. Look for "Cancel subscription" or "Manage subscription" and click it.
6. Steezy will ask you why you are cancelling. Select your reason or choose "Other" if your reason is not listed.
   • Providing feedback helps Steezy improve, but answering is optional.
7. Click "Confirm cancellation" when Steezy asks you to confirm.
   • You will receive a confirmation email within minutes.
   • Save this email as proof of your cancellation.
8. Check your account immediately. The subscription status should show "Cancelled" or "Active until [end date]".

Take a screenshot of the cancellation confirmation screen before you close the page. This protects you if there is a dispute.

Cancel Steezy through apple app store

If you subscribed through an iPhone or iPad, Apple handles your subscription and billing directly.

1. Open the App Store on your iOS device.
2. Tap your profile icon in the top right corner (usually a circle with your photo or initials).
3. Select "Subscriptions" from the menu.
4. Find "Steezy" in your active subscriptions list and tap it.
5. Tap "Cancel subscription" or "Cancel free trial" (the wording depends on your plan type).
   • Apple may ask you to confirm your reason for cancelling.
6. Confirm the cancellation when prompted.
   • Your subscription will remain active until the end of your billing cycle, then stop automatically.
7. Check the subscription status immediately. It should show "Expires on [date]".

Apple sends a confirmation email to your Apple ID email address. If you do not receive it, check your spam folder or log in to your Apple ID account settings to verify the cancellation.

Cancel Steezy through google play store

If you subscribed through an Android device, Google Play handles your subscription and billing.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions".
4. Find "Steezy" in your active subscriptions and tap it.
5. Tap "Cancel subscription".
   • Google Play may show a survey asking why you are cancelling.
   • You can skip the survey or provide feedback; both options are acceptable.
6. Confirm the cancellation when prompted.
   • Your subscription will remain active until the end of your billing cycle, then stop automatically.
7. Verify the status immediately. It should show "Expires on [date]" or "Subscription cancelled".

Google Play sends a confirmation email to your Google Account email. Check your inbox and spam folder if you do not see it within 10 minutes.

What happens after you cancel

Understanding the timeline and what access you lose helps you plan your final weeks on the platform.

Your access after cancellation

Once you cancel, you keep full access to Steezy until the end of your current billing cycle. If your next billing date is 15 March but you cancel on 1 March, you can use Steezy until 15 March at midnight (Singapore time). After that date, your login will no longer work and you cannot access any lessons.

If you subscribed through an annual plan and cancel mid-year, Steezy does not automatically refund the remaining months. You must request a refund separately, and eligibility depends on Steezy's refund policy and how long you have used the service.

Cancellation timeline and billing stops

Your subscription ends automatically on your next billing date. No further charges will appear on your payment method after that date. If a charge appears after your cancellation date, contact Tocancel immediately and dispute it with your bank as an unauthorized transaction.

Steezy does not send reminders before your access expires. Mark the end date in your calendar or set a phone reminder so you can export any saved playlists or notes before your access ends.

Refunds and getting your money back

Refund eligibility depends on your subscription plan, how long you have used Steezy and your payment method.

Monthly plan refunds

Steezy does not refund monthly subscriptions if you cancel after your billing date has passed. Your monthly charge is non-refundable once processed. However, if you cancel before your next billing date, no future charge will be taken. For example, if your next billing date is 20 March and you cancel on 18 March, you will not be charged on 20 March. You lose the unused days, but you save the full next month's fee.

Annual plan refunds

Steezy's refund policy for annual plans is less favourable. Most annual subscriptions are non-refundable once purchased, even if you cancel mid-year. However, Steezy may grant a refund if you cancel within 14 days of purchase or if you can demonstrate a technical fault that prevents you from using the service.

To request a refund on an annual plan, contact Steezy's support team directly with proof of your purchase (your receipt or email confirmation). Explain your reason clearly and include screenshots of your account if relevant. Steezy will review your request, typically within 5 to 10 business days.

How to dispute a charge if Steezy keeps billing you

If Steezy charges you after your cancellation date, you have consumer protection rights. Contact your bank or credit card company within 30 days of the unauthorized charge and request a chargeback or dispute. Provide your cancellation confirmation email as evidence.

If your bank denies the dispute, escalate the complaint to the Consumers Association of Singapore (CASE). CASE is Singapore's official consumer protection body and can investigate complaints against service providers. You can file a complaint online at case.org.sg at no cost. Tocancel recommends keeping all cancellation emails and billing statements to support your CASE complaint.

Common mistakes to avoid when cancelling

Cancellation should be simple, but a few common errors can leave you charged unnecessarily or unable to prove you cancelled.

Mistake 1: cancelling on the wrong platform

If you subscribed through Apple App Store but try to cancel on Steezy's website, your cancellation will not work. Each platform manages subscriptions independently. You must cancel where you subscribed. For example, if you signed up via your iPhone, open the App Store on that iPhone and cancel there. Check your original signup confirmation email if you are unsure which platform you used.

Mistake 2: not taking screenshots of the cancellation confirmation

Steezy's confirmation emails sometimes land in spam folders or get deleted accidentally. Take a screenshot of the cancellation confirmation page immediately after you click "Confirm". This screenshot is your proof if Steezy disputes that you cancelled or if you later see an unexpected charge. Tocancel has helped thousands of consumers resolve billing disputes faster by providing screenshots alongside their cancellation emails.

Mistake 3: assuming the app will delete itself

Cancelling your Steezy subscription does not automatically delete the app from your phone. Your app will stop working after your final access date, but the app itself remains on your device using storage space. You must manually delete the app by long-pressing it (iOS) or going to Settings > Apps > Steezy > Uninstall (Android).

Mistake 4: not checking your next billing date before cancelling

Many dancers cancel expecting an immediate refund, but subscriptions stay active until the end of the billing cycle. If you cancel on 1 March and your next billing date is 15 March, you will still be charged on 15 March. Check your billing date in your account settings before you cancel so you know what date your access ends.

Mistake 5: requesting a refund without providing evidence

If you ask Steezy for a refund but do not include proof (your original receipt, billing email, or account screenshot showing the charge date), Steezy will likely deny your request. Always include evidence of purchase and the charge date when requesting a refund. Tocancel recommends writing a clear, factual email explaining why you deserve a refund and attaching supporting documents.

If Steezy refuses to cancel or keeps charging you

Cancellation disputes are frustrating, but you have clear escalation steps under Singapore consumer law.

Step 1: contact Steezy support directly

Before escalating, send a formal email to Steezy support explaining that you submitted a cancellation request but were either not cancelled or charged after the cancellation date. Include the date you cancelled, your confirmation email or screenshot, and the date of any unauthorized charge. Steezy typically responds within 5 to 10 business days.

Step 2: dispute the charge with your bank

If Steezy does not respond or refuses to refund, contact your bank or credit card company immediately. Tell them Steezy charged you after you cancelled and you have proof (your cancellation email). Your bank can issue a chargeback, which forces Steezy to prove they were authorized to charge you. Most chargebacks succeed if you have cancellation evidence.

Step 3: file a complaint with CASE

If your bank's chargeback fails or if Steezy refuses to acknowledge your cancellation, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE will investigate Steezy's conduct and can mediate a resolution. You do not need a lawyer, and CASE handles complaints free of charge. Tocancel recommends including your cancellation confirmation, billing statements and bank correspondence in your CASE complaint.

Your legal position under the CPFTA is strong if you have proof you cancelled. Steezy must stop billing you once they receive a valid cancellation request. If they ignore this obligation, CASE can levy penalties and force a refund.

Checklist: what to do before you cancel

Use this checklist to prepare for a smooth cancellation.

• Note your current subscription plan (Basic or Standard, Monthly or Yearly).
• Find your next billing date in your account settings.
• Decide if you want to keep any saved classes or playlists (export them if possible before you cancel).
• Check where you subscribed (Steezy website, Apple App Store or Google Play Store).
• Take screenshots of your current subscription details.
• Open your browser or app to the cancellation page.
• Complete the cancellation process and take a screenshot of the confirmation.
• Save the confirmation email when it arrives (move it to a folder so it does not get deleted).
• Verify within 1 hour that your account status shows "Cancelled" or "Expires on [date]".
• Check your statement 3 to 5 days after your final access date to confirm no new charge appears.

Other dance platforms to consider

If you are cancelling because Steezy does not suit your learning style, you have alternatives.

Before switching platforms, compare your cancellation reasons with what each alternative offers. If you lost motivation on Steezy, a platform with live classes or community interaction might work better. If cost is your concern, local studios offer drop-in rates that may be cheaper than annual subscriptions.

Summary and final steps

Cancelling Steezy in Singapore is straightforward when you follow the right steps and keep clear records. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you from hidden charges and ensure Steezy must process your cancellation fairly and transparently. Whether you subscribed through the Steezy website, Apple App Store or Google Play Store, cancellation takes fewer than 5 minutes. What matters most is taking a screenshot of your confirmation, saving the confirmation email and verifying that your account status has changed to "Cancelled" within 1 hour.

If Steezy charges you after your cancellation date or refuses to cancel, you have clear escalation options: dispute the charge with your bank, and if that fails, file a complaint with CASE. Tocancel has helped thousands of consumers cancel subscriptions and secure refunds using these exact steps. You can take control of your subscription and stop unwanted charges today.

Contact details for Steezy

For support or to report billing issues, contact Steezy at:

• Email: [email protected]
• Website: steezy.co
• Singapore entity: STEEZY PTE. LTD., registered office address available in Singapore Business Register
• US parent entity: STEEZY, INC., Los Angeles (details in Terms of Use)

For complaints about Steezy that Steezy does not resolve, contact the Consumers Association of Singapore (CASE) at:

• Website: case.org.sg
• Email: [email protected]
• Hotline: 6100 0315

Tocancel is here to help you understand your rights and take confident action. Whether you are cancelling Steezy or any other subscription, Tocancel provides clear, step-by-step guidance and consumer law information to protect you every step of the way.