Cancel Supernatural: Step-by-Step Guide

How to cancel Supernatural and reclaim your VR fitness freedom in singapore

What Supernatural is and why you might want to leave

Supernatural is a subscription-based virtual reality fitness service that delivers immersive workout experiences straight into your home. You access guided boxing, cardio, mobility and stretching sessions through VR headsets like Meta Quest, with certified coaches and curated music paired to every workout. If you've decided the service no longer fits your fitness goals or budget, Tocancel is here to walk you through a straightforward cancellation process, whether you subscribed through an app store or directly on the web.

How Supernatural works

You access Supernatural primarily through Meta Quest VR headsets, though account management happens via the web app. Your subscription is billed through one of four channels: Apple App Store, Google Play, Meta/Oculus Store, or directly through Supernatural's website. Understanding which billing method you used is your first step to cancelling without friction.

Why cancellations matter in singapore

In Singapore, the Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions transparently and without hidden barriers. Supernatural must make cancellation as simple as signup. Tocancel advocates for that simplicity and ensures you know exactly what to expect when you choose to leave.

Your legal position as a singapore consumer

You hold specific rights under Singapore's consumer protection framework that apply directly to Supernatural cancellations.

Understanding your cancellation rights

The Consumer Protection (Fair Trading) Act gives you the right to cancel distance contracts (like online subscriptions) within 14 days of the contract date without penalty, provided you have not substantially used the service. For Supernatural, this means you can cancel within 14 days of your first billing date if you have not downloaded extensive workout content or completed multiple sessions. The consumer authority in Singapore is the Consumers Association of Singapore (CASE), which you can approach if Supernatural refuses to honour your cancellation rights or withholds a refund unfairly.

What companies must disclose before you subscribe

Supernatural must clearly state the cancellation process, auto-renewal terms and any penalties before you complete your purchase. If you were not informed of these details upfront, you have stronger grounds to cancel and claim a refund. Check your email confirmation or receipt from the date you subscribed; this document is your evidence of what Supernatural promised you.

Supernatural pricing in singapore

Knowing what you pay helps you decide whether keeping the service saves money or whether cancelling frees up your budget for alternatives.

Current subscription plans and costs

Pricing notes for singapore users

These prices are current estimates based on USD conversion at approximately 1.35 SGD per USD. Your exact price depends on your app store location, active promotions and regional pricing adjustments. Always check your app store billing page or Supernatural's account settings for the precise amount you're being charged each month or year. Tocancel recommends verifying this before you cancel, so you understand exactly what you'll save by leaving.

Common reasons to cancel Supernatural

You might cancel for many valid reasons, from budget constraints to changing fitness priorities or hardware changes.

Valid reasons customers choose to cancel

• Cost concerns: S$13.50 monthly or S$135 annually adds up, especially if you're not using the service regularly or your fitness interests have shifted.
• VR hardware issues: Your Meta Quest headset broke, stopped working or you sold it and no longer have access to a compatible device.
• Low engagement: You started with enthusiasm but workouts have become sporadic or the content feels repetitive.
• Switching to free alternatives: YouTube fitness, gym memberships, other free VR fitness apps or traditional fitness classes now meet your needs.
• Billing errors: You were charged unexpectedly or an automatic renewal caught you off guard without reminder.
• Service gaps: New workout content is sparse, your favourite coaches have left or class variety has declined.
• Life changes: Work schedule, injury, relocation or changing fitness goals make VR fitness impractical for you right now.

When keeping your Supernatural subscription makes sense

If you use Supernatural at least twice weekly, the immersive experience genuinely motivates you to stay active and you have consistent access to a compatible VR headset, the cost per workout often justifies the subscription cost. Tocancel suggests tracking your actual usage for two weeks before deciding; real data beats gut feeling. Calculate your cost per session: if you work out 8 times per month, your effective cost per session on the monthly plan is approximately S$1.69. If that feels fair compared to class-based fitness, keeping the subscription may make sense.

How to cancel Supernatural step by step

Your cancellation path depends entirely on how you originally paid for the subscription and which platform you're using.

Cancelling if you subscribed via apple app store

1. Open the App Store app on your iPhone, iPad or Mac device.
   • Tap your profile icon in the top right corner (the circle with your photo or initial).
2. Select "Subscriptions" from the menu that appears.
   • Look for "Supernatural" in your active subscriptions list.
3. Tap on "Supernatural" to open the subscription details page.
   • Review your billing frequency and renewal date.
4. Tap "Cancel Subscription" or "Edit Subscription" and choose to cancel.
   • Confirm your cancellation when prompted by Apple.
5. You will receive an email confirmation from Apple within minutes.
   • Your access continues until the end of your current billing period.
   • You will not be charged again after that date.

Cancelling if you subscribed via google play store

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions" then "Subscriptions".
   • Scroll through the list to find "Supernatural".
3. Tap on "Supernatural" to open the subscription management page.
   • Review your payment method and renewal date.
4. Tap "Cancel subscription" at the bottom of the page.
   • Follow any prompts to confirm your cancellation reason (optional).
5. Confirm the cancellation by tapping "Cancel subscription" again.
   • Google will send you an email confirmation.
   • Your service access continues until the end of the current billing cycle.

Cancelling if you subscribed via meta quest store

1. Open the Meta Quest Store on your VR headset or visit the web version at meta.com/en/quest/store.
   • Log in with your Meta account credentials.
2. Navigate to "Your Account" or "Account Settings".
   • Look for "Subscriptions" or "Purchases".
3. Find "Supernatural" in your active subscription list.
   • Click or tap on the subscription to open details.
4. Select "Cancel Subscription" or "Manage Subscription".
   • Confirm the cancellation when prompted.
5. Meta will send you a confirmation email.
   • Your access ends at the close of your current billing period.
   • No further charges will apply.

Cancelling if you subscribed directly through supernatural's website

1. Visit the Supernatural website and log into your account using your email and password.
   • If you cannot remember your login, use the "Forgot Password" link.
2. Navigate to "Account Settings" or "Billing" in your profile menu.
   • Look for "Subscriptions", "Payment", or "Membership" options.
3. Find your active subscription and select "Manage" or "Cancel Subscription".
   • Review the cancellation details and any final billing date.
4. Click "Cancel" or "Confirm Cancellation" to finalise the request.
   • Supernatural will send you a cancellation confirmation email with your end date.
5. If you do not receive an email within 24 hours, contact Supernatural support.
   • Keep a screenshot of your cancellation confirmation as proof.

What happens after you cancel Supernatural

Cancelling does not mean immediate loss of access; understanding the transition helps you plan your fitness routine smoothly.

Your access period after cancellation

When you cancel, Supernatural stops automatic renewal but your access continues until the end of your current billing period. For example, if you pay monthly on the 15th and cancel on the 10th, you retain full access until the 15th. You can download or bookmark any workout routines you want to reference later. After the billing period ends, your account becomes inactive and you lose access to all premium content.

Refunds and what to expect

Supernatural does not offer refunds for partial months or unused portions of annual plans unless you cancel within 14 days of purchase or discover a billing error. If you cancelled within this window and were not refunded automatically, contact the app store or Supernatural directly within 30 days. Tocancel advises keeping your cancellation confirmation email and original receipt; these documents are your evidence if you need to dispute a charge with your payment provider or escalate to CASE (Consumers Association of Singapore).

Common mistakes to avoid when cancelling

Cancellation feels straightforward until a small oversight leaves you charged unexpectedly; these mistakes are easy to prevent.

Mistakes that lead to continued billing

• Cancelling through the wrong platform: You downloaded Supernatural via Apple App Store but tried to cancel on Google Play or the website. Always cancel through the same platform where you subscribed.
• Forgetting to confirm: Many cancellation flows ask you to confirm your request on a second screen. Missing this step leaves your subscription active.
• Cancelling too late in the billing cycle: If you cancel after your renewal date has passed, you're charged for the next period. Cancel at least 3 days before your renewal date to be safe.
• Not saving your confirmation: If Supernatural charges you after cancellation, your confirmation email is your proof of cancellation. Screenshot it immediately.
• Assuming deletion equals cancellation: Deleting the Supernatural app from your device does NOT cancel your subscription. You must cancel through the app store or Supernatural's account page.
• Ignoring auto-renewal reminders: Some app stores send reminders before renewal. Read these carefully and act if you want to cancel before the charge hits.

If Supernatural refuses to cancel or refund you

Sometimes companies make cancellation difficult or withhold refunds unfairly; you have escalation options.

Steps to take if cancellation is blocked

1. Contact Supernatural support directly via email or the app.
   • Explain your cancellation request clearly and include your account email or user ID.
   • Include your cancellation date and reference any error messages you received.
   • Keep copies of all email exchanges.
2. Contact your app store (Apple, Google or Meta) support team.
   • Report that Supernatural is not processing your cancellation request.
   • Provide screenshots of your cancellation attempt and any error messages.
   • Request a refund or forced cancellation from the app store side.
3. Dispute the charge with your payment provider or bank.
   • Tell your bank you attempted to cancel but were still charged.
   • Provide your cancellation confirmation email and account details.
   • Your bank can reverse the charge and investigate the merchant.
4. Escalate to CASE (Consumers Association of Singapore).
   • File a complaint if Supernatural refuses to honour your cancellation after 14 days.
   • CASE can mediate between you and the company or help you pursue legal remedies.
   • Visit case.org.sg or call 6100 0315 to start.

Your position under singapore consumer law

The Consumer Protection (Fair Trading) Act gives you the right to expect clear cancellation terms before purchase. If Supernatural made cancellation deliberately difficult or refused to cancel after you followed their stated process, this may constitute an unfair practice. Tocancel encourages you to document every step: screenshots, confirmation emails, support responses and timestamps. This record is your evidence when you escalate to CASE or pursue a dispute with your payment provider.

Alternatives to Supernatural for VR fitness in singapore

If you're cancelling because the service no longer fits your needs, explore these comparable options before committing to another subscription.

VR fitness and fitness alternatives

Cancellation checklist for Supernatural

Use this final checklist to ensure your cancellation is complete and you're not charged unexpectedly.

• Identify which platform you used to subscribe: Apple App Store, Google Play, Meta Quest Store or direct website.
• Log into that platform and navigate to your subscription settings.
• Find Supernatural and select cancel or edit subscription.
• Confirm the cancellation request when prompted (do not skip this step).
• Screenshot or save your confirmation email from the app store or Supernatural.
• Note your final billing date or access end date.
• Wait 24 hours and check your email for the official cancellation confirmation.
• Set a reminder to check your bank statement on or after your final billing date to ensure no charge appears.
• If you were charged after cancellation, contact the app store within 30 days with your confirmation proof.
• If the app store does not refund you, escalate to CASE within 6 months.

Your next steps

Cancelling Supernatural is straightforward once you know which platform you subscribed through and follow the exact steps for that platform. Whether you're leaving due to cost, low usage, hardware changes or simply switching to an alternative fitness service, your cancellation rights under Singapore's Consumer Protection (Fair Trading) Act protect you. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending. Follow the step-by-step instructions above that match your subscription method, keep your confirmation email and monitor your bank statement for the final billing date.

If you encounter resistance from Supernatural or discover you were charged after cancellation, document everything and contact CASE. Your right to cancel is non-negotiable, and Tocancel is here to remind you that you hold the power in this transaction. Cancel with confidence today.

Contact information for escalation

Consumers Association of Singapore (CASE): case.org.sg or telephone 6100 0315. If you need to contact Supernatural directly outside the app, check your account confirmation email for their support address or visit their official website for the latest contact details.