Cancel Sweatcoin: The Right Way

How to cancel Sweatcoin premium and claim your refund in singapore

Understanding Sweatcoin and why cancellation matters

Sweatcoin is a UK-incorporated fitness app that converts your outdoor steps into digital currency you can spend on rewards and premium features. The free version tracks your movement and awards basic Sweatcoins with a daily earning cap; Premium unlocks doubled earnings, removes the cap, strips ads, and offers exclusive rewards marketplace access.

If you signed up for Premium and now want to stop paying, you have clear consumer rights under Singapore law. This guide walks you through cancellation on every platform-Apple App Store, Google Play Store, and web-based billing. Tocancel exists to help you exercise those rights confidently and reclaim control of your subscriptions.

Who uses Sweatcoin and what the premium plans cost

Sweatcoin appeals to active Singaporeans who want a tangible reward for daily movement. The app's freemium model means basic use is free; Premium is optional. The table below shows current SGD pricing (rates may shift seasonally or by region).

When cancellation makes sense for you

You might cancel Sweatcoin Premium because your activity level has dropped, the reward redemptions feel limited, the app's performance disappoints you, or you prefer free fitness alternatives like walking or a community running group. You may also cancel if the step-earning mechanics no longer fit your lifestyle or if you're unhappy with the regional marketplace stock.

Whatever your reason, cancellation takes fewer than 5 minutes once you identify which platform holds your subscription. If you subscribe via Apple App Store, you cancel through Apple ID, not through the app. Google Play subscriptions are managed in your Google account. Web billing (credit card or PayPal) requires you to contact Sweatcoin directly or manage your payment method. Tocancel guides you through each route with step-by-step clarity so you never feel stuck.

Your consumer rights and singapore's protections

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you cancel digital subscriptions. You have the right to cancel a subscription service contract without penalty, provided you act within your cancellation window-usually before the next billing date.

What the law guarantees you

Under the CPFTA, enforced by the Consumers Association of Singapore (CASE), you are entitled to cancel Sweatcoin Premium at any time. Most subscription services, including Sweatcoin, must honour cancellation requests received before your renewal date; the subscription then ends at the end of your current billing cycle, not immediately.

If Sweatcoin charges you after you've cancelled, or if they refuse to process your cancellation, you have grounds to dispute the charge with your payment provider (Apple, Google, your bank, or PayPal) and escalate to CASE if the company does not respond within 14 days. Your legal position is clear: you pay only for services you actively use, and you can exit without hidden fees.

Your refund entitlements

Refund eligibility depends on how long you've held the subscription and the platform you used. Generally, if you cancel within 14 days of purchase (a cooling-off period under CPFTA), you are entitled to a full refund. Beyond 14 days, refunds are discretionary-Sweatcoin may not refund unused portions of monthly subscriptions, but they often grant refunds for annual plans if you cancel early. Always request a refund when you cancel; the worst outcome is they decline, but many do approve pro-rated refunds for annual subscriptions.

Tocancel recommends documenting your cancellation request (take a screenshot or note the time and method) so you have proof if you need to escalate to your payment provider or CASE.

How to cancel Sweatcoin on iOS (Apple app store)

If you subscribed through the Apple App Store on iPhone or iPad, you must cancel via Apple's Subscription Manager, not inside the Sweatcoin app itself. Apple controls the subscription billing, so Apple controls the cancellation.

Cancel through the Sweatcoin app (quickest method)

1. Open the Sweat app on your iPhone or iPad.
   • Tap the Profile icon in the bottom right corner (usually a person symbol or "Me").
   • Scroll to the very bottom of your profile screen.
2. Look for "Cancel Subscription", "Manage Subscription", or similar wording and tap it.
   • The app will open your Apple ID settings or prompt you with a cancellation survey (optional but Sweatcoin may ask why you're leaving).
   • If prompted, complete the survey, then tap "Cancel" or "Confirm Cancellation".
3. You'll be redirected to Apple ID settings. Tap "Cancel Subscription" to confirm.
   • Apple will show your next renewal date and confirm your cancellation is effective.
4. Within minutes, check your email for a confirmation message from Apple stating your subscription has ended.

Cancel via iOS settings (manual route if the app method fails)

If the in-app button doesn't appear or doesn't work, cancel directly from your phone settings.

1. On your iPhone or iPad, open the Settings app.
   • Tap your name at the very top (your Apple ID profile card).
2. Tap "Subscriptions" (you may need to scroll down to find it).
   • You'll see a list of all active and recently cancelled subscriptions linked to your Apple ID.
3. Find "Sweat" or "Sweatcoin" in the list and tap it.
   • You'll see your current plan, next renewal date, and billing history.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; you may see a retention offer or discount. Ignore this if you're certain you want to cancel.
5. Tap "Confirm Cancellation" on the final prompt.
   • The app will mark your subscription as cancelled and show "Expires on [date]".
6. Email confirmation arrives within minutes from Apple.

How to cancel Sweatcoin on android (Google play store)

If you subscribed via Google Play Store on an Android phone or tablet, Google manages your subscription billing. Cancellation happens in the Google Play app or on the web through your Google account.

Cancel through the google play app (mobile)

1. On your Android phone, open the Google Play Store app.
   • Tap the profile icon in the top right corner.
   • Tap "Payments and subscriptions".
2. Tap "Subscriptions".
   • You'll see all active subscriptions tied to your Google account.
3. Find "Sweat" or "Sweatcoin" and tap it.
   • The subscription page shows your billing date, plan details, and payment method.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will show you a confirmation prompt and may offer you a discount to stay. Disregard this if you're ready to cancel.
5. Tap "Yes, cancel subscription" to confirm.
   • Google marks your subscription as cancelled effective immediately for new billing, but you retain access until the end of your current billing period.
6. Email confirmation from Google Play arrives within minutes.

Cancel via the web (Google play store online)

If you prefer to cancel on a desktop or if the mobile app method doesn't work, use the web version.

1. Go to play.google.com in your browser and sign in with your Google account.
   • Click your profile picture in the top right and select "Payments and subscriptions".
2. Click "Subscriptions".
   • All active subscriptions appear here.
3. Click "Sweat" or "Sweatcoin".
   • The subscription details page opens.
4. Click "Cancel subscription".
   • A confirmation window appears. Click "Yes, cancel" to confirm.
5. Google sends you an email confirmation immediately.

How to cancel Sweatcoin web-based billing (credit card or PayPal)

If you subscribed directly on Sweatcoin's website using a credit card or PayPal account, you need to manage your billing through Sweatcoin's account dashboard or contact their support team directly.

Cancel via your Sweatcoin account dashboard

1. Visit the Sweatcoin website and log in with your username and password.
   • Look for an "Account" or "Settings" link, usually in the top menu or profile dropdown.
2. Scroll to "Subscriptions", "Billing", or "Payments".
   • You'll see your active subscription plan and the next renewal date.
3. Click or tap "Cancel Subscription", "Manage Subscription", or "Cancel Premium".
   • Sweatcoin will prompt you to confirm and may offer a discount or ask why you're leaving.
4. Confirm the cancellation by clicking "Yes, cancel my subscription" or similar.
   • The system will immediately show your subscription as cancelled and usually email you a confirmation.

Cancel by contacting Sweatcoin support (if the above doesn't work)

If you cannot find a self-service cancellation button, or if you want written proof of your cancellation request, contact Sweatcoin support directly. Tocancel recommends this approach if you also plan to request a refund, because a support ticket creates a documented record.

1. Go to the Sweatcoin support page and submit a "Contact Us" form.
   • Clearly state: "I want to cancel my Premium subscription effective immediately. Please confirm cancellation and processing in writing."
   • Include your email address, username, and subscription renewal date if known.
2. Sweatcoin support usually responds within 24-48 hours.
   • They will confirm your cancellation and may ask about your reason or offer a discount. Ignore discounts if you're certain you want to cancel.
3. Keep the support email response as proof of your cancellation request.

What happens after you cancel Sweatcoin premium

Cancellation feels uncertain in the moment-many people worry they'll lose access or be charged again-but here's what actually happens on each platform.

Immediate and post-cancellation access

Once you cancel, you revert to the free version of Sweatcoin. You keep your existing Sweatcoin balance and can continue to earn and spend coins using the free plan, but you lose Premium features: doubled earnings, the absence of a daily cap, and ad-free use return to their free tier versions.

You retain full access to the app and your account history. Sweatcoin will not delete your data or account; you can log in and use the free version indefinitely, or resubscribe to Premium at any time in the future if you change your mind.

Billing stops completely

Your next recurring charge is cancelled. If you cancelled before your renewal date, you will not be charged again. The payment method on file (Apple ID, Google Play account, or credit card) will no longer be billed by Sweatcoin.

Monitor your bank statement or app store account for 30 days after cancellation to confirm no surprise charges occur. If an unexpected charge appears, escalate immediately to your payment provider or Tocancel's guidance on chargeback rights.

How to request a refund after cancellation

Refund eligibility is time-sensitive and depends on your subscription plan and platform. Act within 14 days of your original purchase if possible; after that window, refunds are discretionary.

Refund request on apple app store

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
   • Find the Sweatcoin Premium subscription charge in your purchase history.
2. Click "Report a Problem" next to the charge.
   • Select "I'd like a refund for this purchase" or similar option.
3. Choose your reason: "I didn't intend to purchase this" or "The service did not work as expected".
   • Be brief and honest. Apple reviews refund requests within 48 hours.
4. Submit the request and await Apple's email decision.
   • Most refunds are processed within 5-10 business days if approved.

Refund request on google play store

1. Go to play.google.com, sign in, and navigate to "Payments and subscriptions" > "Subscriptions".
   • Find the Sweatcoin charge in your order history.
2. Click on the charge and select "Request a refund".
   • Google shows a 48-hour window for automatic refunds; after that, you'll submit a request to Google Support.
3. Choose your reason and submit.
   • If automatic refund is not available, your request goes to Google Support for review.
4. Refund decisions arrive within 5-10 business days by email.

Refund request for web-based (credit card or PayPal) subscriptions

Contact Sweatcoin support directly using the same method described in the "Cancel by contacting Sweatcoin support" section above. In your message, state:

"I cancelled my Premium subscription and request a pro-rated refund for the unused portion of my plan. I subscribed on [date] and cancelled on [date]. Please advise if a refund can be processed to my original payment method within 7 days."

If Sweatcoin denies your refund request, you can dispute the charge with your credit card company or PayPal as a "service not rendered" or "unwanted subscription charge" claim. Your bank or PayPal will investigate and often reverse charges within 10-30 days if you provide evidence of cancellation.

Common cancellation mistakes and how to avoid them

Cancellation feels straightforward in hindsight, but many people slip into traps that delay their exit or cost them money. Recognising these mistakes now saves you frustration later.

Mistake 1: cancelling only the app instead of the subscription

Deleting the Sweatcoin app from your phone does not cancel your subscription. Uninstalling the app leaves your subscription active, and you will be charged again at the next renewal date. Always cancel the subscription through your payment platform (Apple ID, Google Play, or Sweatcoin's account settings) before you delete the app.

Mistake 2: missing the renewal date

If you cancel after your next renewal date has passed, you may have already been charged for the next billing cycle. Check your exact renewal date before you cancel, and aim to cancel at least two days before that date to ensure the cancellation processes in time. Tocancel recommends setting a phone reminder for two days before renewal so you never miss the window.

Mistake 3: assuming you'll get an automatic refund

Cancelling a subscription does not automatically trigger a refund for the current billing period. You must request a refund separately, and eligibility depends on how many days have passed since your charge. Always ask for a refund if you've used the service for fewer than 7 days; the worst outcome is Sweatcoin declines, but many companies grant partial refunds for annual plans.

Mistake 4: not keeping proof of cancellation

If you cancel through the app and receive no email confirmation, take a screenshot of the cancellation screen showing the date and time. If a surprise charge appears later, this screenshot is your evidence that you cancelled. Without proof, payment providers and CASE will find it harder to uphold your chargeback claim.

Checklist: your cancellation action plan

Use this checklist to confirm you've completed each step correctly before moving on.

Why Sweatcoin users choose to cancel and stay cancelled

Tocancel's data shows that Sweatcoin Premium cancellations peak when users realise their step-earning rate doesn't match their activity level, or when the redemption marketplace feels limited for their region. Annual subscribers often cancel because the upfront cost (SGD 41.38) feels disproportionate to the value earned after three to six months of regular use.

The good news: the free version of Sweatcoin remains fully functional. You lose doubled earnings and the daily cap removal, but you retain full step tracking and access to basic rewards. Many users find the free tier sufficient once they reset expectations around earning speed.

Protecting yourself: next steps after cancellation

Cancelling Sweatcoin Premium is only half the battle. Protecting your subscription habits going forward is equally important.

Review and lock down your subscriptions

Check your Apple ID, Google Play, and bank statements for other subscriptions you may have forgotten about. Many people discover hidden charges for apps they stopped using months ago. Tocancel recommends a quarterly review of your subscription list; if you spot unfamiliar charges, request refunds immediately using the process outlined above.

Enable payment notifications

Ask your bank and payment providers (Apple, Google, PayPal) to send you email alerts every time a charge is made. These notifications act as an early warning system if a company attempts to charge you after cancellation.

Escalate if charges continue

If Sweatcoin charges you after you've cancelled and requested a refund, escalate to CASE (Consumers Association of Singapore). CASE handles complaint investigations and can force companies to reverse illegal charges. Visit case.org.sg to file a complaint; include your cancellation proof and all communication with Sweatcoin or your payment provider.

Frequently asked questions resolved by tocancel

Tocancel has helped thousands of consumers navigate subscription cancellations across all platforms and services. Here are the questions we hear most often about Sweatcoin:

Can I cancel Sweatcoin Premium at any time? Yes. Singapore law allows you to cancel at any time, typically effective at the end of your current billing cycle. There are no early termination fees or penalties.

Will I lose my Sweatcoin balance if I cancel Premium? No. Your Sweatcoin balance, account history, and all earned coins remain in your account even after you cancel. You can continue earning and spending coins on the free version.

How long does it take for Sweatcoin to stop charging me? Once your cancellation is processed (instantly on Apple and Google, within 24 hours for web-based subscriptions), the next renewal charge will not occur. If your renewal date is tomorrow, act today; if it's two weeks away, you have time but shouldn't delay.

Can I cancel and then resubscribe later without losing my account? Absolutely. Your Sweatcoin account is permanent. You can cancel, use the free version for months, and resubscribe anytime. All your data, balance, and history remain intact.

What if Sweatcoin keeps charging me after I cancelled? This is a billing error or breach of contract. Document every charge, then file a dispute with your payment provider (Apple, Google, your bank, or PayPal) and escalate to CASE if the company does not respond within 14 days. You have strong legal grounds; most providers will reverse these charges within 10-30 days.

Contact information and escalation

Sweatcoin is a UK-incorporated company (SweatCo Ltd) with no public office listed in Singapore. For official correspondence, cancellations, and support requests, use their web-based contact form at their support portal. Include your email, username, subscription details, and clear cancellation instructions.

If Sweatcoin does not respond within 14 days or refuses to cancel or refund your account, escalate to:

Consumers Association of Singapore (CASE)
Website: case.org.sg
Phone: +65 6100 0315
Email: [email protected]
Address: 170 Clementi Road, Singapore 129870
Hours: Monday to Friday, 9:00 AM to 5:30 PM (closed weekends and public holidays)

CASE investigates subscription billing complaints under the Consumer Protection (Fair Trading) Act and can compel Sweatcoin to honour cancellations, refund unauthorised charges, and correct billing records. There is no fee to file a complaint with CASE.

Tocancel has helped thousands of consumers cancel subscriptions, dispute charges, and reclaim their rights. Whether you're cancelling Sweatcoin or any other service, Tocancel (tocancel.com) provides step-by-step guidance tailored to Singapore's consumer law and your payment platform. You are not alone, and you have legal protections; take action today with confidence.