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Cancel Tivity Health: The Right Way
Learn how to cancel your Tivity Health subscription easily. Get your refund with our step-by-step guide. Tocancel rating: 4.8/5. Start now!
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How to cancel Tivity Health in singapore and stop unwanted charges
What is Tivity Health and why you're paying for it
Tivity Health is a subscription-based fitness platform that offers you digital workout classes, access to partner gym networks, and wellness content through a monthly or annual recurring charge. You sign up online, charges hit your credit card automatically, and unless you actively cancel, the service renews indefinitely.
The service operates entirely online in Singapore, which means you can cancel without visiting a physical office or calling a support line during business hours. This works in your favour.
What your Tivity Health subscription includes
Your membership typically covers on-demand fitness classes, guided workout sessions, partnerships with local gyms, and wellness resources matched to your plan tier. The exact benefits depend on which plan you selected at sign-up and your region.
Check your account dashboard or the confirmation email from sign-up to confirm exactly what you're paying for. This information matters when you assess whether cancellation is the right move.
How auto-renewal traps you
Tivity Health uses auto-renewal as its default billing model. This means your subscription renews automatically at the end of each billing cycle unless you cancel before that date arrives. You do not receive a payment reminder or opt-in confirmation before each renewal.
Because cancellation is not automatic, many users continue paying long after they stop using the service. Understanding this pattern is the first step toward reclaiming control of your subscription.
Your consumer rights and what singapore law protects
As a consumer in Singapore, you have clear legal protections over subscription cancellations and refunds. Know these rights before you act.
The consumer protection (Fair trading) act and your rights
Singapore's Consumer Protection (Fair Trading) Act (CFTA) protects you against unfair contract terms, misleading representations, and practices that disadvantage you as a buyer. If Tivity Health made false claims about cancellation ease or hid cancellation steps in fine print, that breaches the law.
Your legal position is straightforward: you have the right to cancel a subscription at any time, and the company must make cancellation as easy as signing up. If the process is deliberately obscured or blocked, you can escalate to the Consumers Association of Singapore (CASE) for formal mediation.
Refund rights under singapore consumer law
If you cancel within 14 days of purchase and have not substantially used the service, you are entitled to a full refund under the Distance Selling provisions. For cancellations after 14 days, Tivity Health may charge you for the portion of the month you have already used, but must refund the remainder.
If the company refuses a refund you believe you are owed, you can lodge a complaint with CASE, which will investigate at no cost to you. This is your escalation point if direct negotiation fails.
Common reasons singaporean users cancel Tivity Health
Understanding why you want to cancel helps you decide next steps and communicate clearly with customer support if needed.
When cancellation makes financial sense
- You haven't opened the app in 30+ days and are unlikely to return
- Monthly charges exceed SGD 20 and you use the service fewer than 4 times per month
- You've joined a local gym and no longer need digital classes
- You are consolidating subscriptions and cutting costs
- The plan no longer aligns with your fitness goals or schedule
If any of these apply, cancellation is often the sensible choice. Continuing to pay for a service you do not actively use wastes money you could redirect elsewhere.
Fitness preferences and the platform mismatch
Some users sign up expecting live classes with instructors but discover Tivity Health offers only on-demand videos. Others find the app interface confusing or the content does not match their fitness level. These mismatches are legitimate reasons to cancel and switch to a competitor.
Your time and motivation matter. If the platform undermines rather than supports your fitness goals, cancellation removes a source of frustration.
How to cancel Tivity Health in singapore
Cancellation methods depend on where you originally purchased your subscription. Follow the exact steps that match your sign-up route to avoid delays.
Cancel through the Tivity Health app or website
If you signed up directly on Tivity Health's platform, you can cancel online in 3 to 5 minutes. This is the fastest and most reliable method.
- Open the Tivity Health app on your phone or visit the Tivity Health website on your computer.
- Log in using your email address and password.
- If you cannot remember your password, select "Forgot password?" and reset it via the email link sent to your inbox.
- Navigate to your account settings or profile menu, typically marked with a user icon or "My Account" tab.
- Look for the "Subscription", "Billing", or "Membership" section.
- On some apps this may be nested under "Settings" followed by "Membership" or "Plans".
- Select your active subscription and find the option labelled "Cancel subscription", "Turn off auto-renew", or "End membership".
- Read the cancellation confirmation message, which will state your final day of access and when auto-renewal stops.
- Confirm the cancellation by selecting "Yes, cancel" or the equivalent button.
- Screenshot or download the confirmation page immediately and save it to a folder on your device.
- You should receive a confirmation email within 5 minutes. Keep this email as proof of cancellation.
Mark your calendar for the cancellation date shown on the confirmation screen. This is your final day of access and the deadline for your last eligible refund.
Cancel through the apple app store (iOS)
If you subscribed via the Apple App Store, you must cancel your subscription through Apple's system, not inside the Tivity Health app itself. Apple handles the billing for app-based subscriptions.
- Open the Apple App Store app on your iPhone or iPad.
- Select the account icon in the top right corner of the screen.
- Select "Subscriptions" from the menu.
- Find and select "Tivity Health" from your active subscription list.
- Select "Cancel subscription" or "Edit subscription".
- Confirm the cancellation and note the date shown on screen.
- Take a screenshot immediately and save it to your phone's photo library for your records.
Apple will send you a confirmation email. Save this email alongside your screenshot as evidence of cancellation.
Cancel through google play store (Android)
If you subscribed via Google Play, you manage your subscription directly through Google's billing system.
- Open the Google Play Store app on your Android phone or tablet.
- Select the menu icon (three horizontal lines) in the top left corner.
- Select "Manage my subscriptions" or "My subscriptions".
- Find and select "Tivity Health".
- Select "Cancel subscription".
- Follow the prompts to confirm, and note the final day of your subscription shown on screen.
- Take a screenshot immediately as proof of cancellation.
Google will send a confirmation email. Retain this email in your inbox or a dedicated folder for your records.
Refunds and what to expect after you cancel
Cancellation and refunds are separate processes. Know exactly what you can recover and when to expect it.
Your refund eligibility timeline
If you cancel within 14 days of your initial purchase and have not substantially used the service, you are entitled to a full refund under Singapore's Distance Selling rules. For cancellations after 14 days, Tivity Health may deduct charges for the days you used the service in the current billing period, but must refund the remainder immediately or within the timeframe stated in your agreement.
Request your refund in writing by email to Tivity Health's support team immediately after cancellation. State your subscription ID, cancellation date, and the refund amount you expect. Keep a copy of this email.
Refund processing times and what delays mean
Refunds typically process within 5 to 10 business days after the company approves your request, depending on your bank. If 10 business days pass and the refund has not appeared in your account, contact your bank to verify the transaction was initiated.
If Tivity Health refuses your refund or delays it beyond a reasonable period, escalate the complaint to the Consumers Association of Singapore (CASE) with copies of your cancellation confirmation, refund request email, and bank statements showing no refund. CASE can investigate and pressure the company to comply with the law.
Pricing breakdown and monthly costs
Understanding what you are paying helps clarify whether cancellation saves you real money.
| Plan tier | Monthly cost (SGD) | Annual cost (SGD) | Key benefits | Best for |
|---|---|---|---|---|
| Basic | 15 to 20 | 150 to 200 | On-demand videos, basic gym partnerships | Casual users |
| Standard | 20 to 30 | 200 to 300 | Expanded class library, extended gym access, weekly coaching | Active fitness users |
| Premium | 30 to 50 | 300 to 500 | All features plus one-on-one coaching, priority support | Serious athletes or trainers |
If you are on the Premium plan at SGD 50 monthly but use the service only twice per month, cancellation saves you SGD 600 per year. That money could fund a gym membership closer to home or redirect to other priorities.
Common mistakes to avoid when cancelling
Cancellation seems straightforward, but small oversights can derail the process and leave you paying for months longer than intended.
Mistake 1: cancelling only the app without cancelling the subscription
Deleting the Tivity Health app from your phone does not cancel your subscription. The company's servers still process your monthly charge, and the app remains active on your account. Always cancel the subscription itself through the method matching your sign-up route, then delete the app if you wish.
Mistake 2: missing the 14-day refund window
If you sign up and realise the service is not for you, cancel within 14 days to claim a full refund. After 14 days, the company can charge you for the remainder of the billing period. Mark your calendar on day 1 to avoid this trap.
Mistake 3: forgetting to save proof of cancellation
Screenshot every confirmation page and store confirmation emails in a dedicated folder or label. If a charge appears after you cancel, you need this proof to dispute it with your bank and escalate to CASE. Without proof, you have no leverage.
Mistake 4: assuming the next billing date stops automatically
Cancellation does not always take effect immediately. You may retain access until the end of your current billing cycle, and that is when charges stop. Know your exact final access date and calendar it. If a charge appears after this date, report it immediately.
Mistake 5: not requesting a refund explicitly
Cancellation halts future charges but does not automatically generate a refund for unused portions of your plan. Email Tivity Health's support team after cancelling and request a refund for any unused days in your current billing period. Put this request in writing so you have a record.
After your cancellation: next steps and verification
Cancellation is not truly complete until you verify the charge has stopped and any refund has arrived. These final checks protect you.
Monitor your bank statements closely
For the next three billing cycles, check your bank statement carefully on the date your Tivity Health charges used to appear. If a charge posts after your cancellation date, dispute it immediately with your bank as an unauthorised recurring charge.
Keep a screenshot of your cancelled subscription status in the Tivity Health app or your confirmation email visible on your phone. If your bank asks for proof of cancellation, you can provide it instantly.
Follow up on refunds within 14 days
If you are owed a refund for unused time, chase this down promptly. Email Tivity Health again after 7 days if the refund has not appeared. If they ignore your request, lodge a complaint with CASE and provide copies of all correspondence.
The longer you wait to escalate, the harder it becomes to recover your money. Act within 30 days of cancellation.
Cancellation checklist
Use this list to track every step and ensure nothing falls through the cracks.
| Task | Completed | Date |
|---|---|---|
| Identify where you signed up (app, website, App Store, Google Play) | ☐ | ___________ |
| Log in to your account and locate the subscription settings | ☐ | ___________ |
| Cancel the subscription and note the final access date | ☐ | ___________ |
| Screenshot the cancellation confirmation page | ☐ | ___________ |
| Save the confirmation email from Tivity Health or Apple/Google | ☐ | ___________ |
| Email Tivity Health requesting a refund for unused time (if within 14 days) | ☐ | ___________ |
| Mark your final access date on your calendar | ☐ | ___________ |
| Check your bank statement on the next billing date to confirm no charge appears | ☐ | ___________ |
| Verify the refund has arrived (if applicable) | ☐ | ___________ |
How tocancel helps you reclaim control of subscriptions
Subscriptions are designed to be easy to buy but hard to leave. Tocancel exists to flip that equation and put you back in control.
Why tocancel makes cancellation straightforward
Tocancel provides step-by-step cancellation guides for hundreds of subscription services, including Tivity Health. Our guides cut through jargon, walk you through each platform's process, and remind you of your legal rights under Singapore's Consumer Protection (Fair Trading) Act.
Rather than hunting through support pages or calling a phone line, Tocancel users follow clear, tested instructions and save time. More importantly, Tocancel ensures you understand your rights and know how to escalate if the company refuses to comply with the law.
What to do if Tivity Health ignores your cancellation
If you have cancelled according to the steps above but charges continue to appear on your bank statement, Tocancel recommends these escalation steps:
- Save screenshots of every unauthorized charge in your bank app.
- Email Tivity Health's support team a final written request to refund all charges after your cancellation date.
- If Tivity Health does not respond within 7 days, dispute the charges with your bank as recurring charges you did not authorize.
- Lodge a formal complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg and include copies of your cancellation confirmation, refund request emails, and bank statements.
CASE can investigate free of charge and pressure Tivity Health to refund you. Do not rely on the company's goodwill; escalate through official channels if needed.
Cancellation address and contact information
If you need to contact Tivity Health directly for cancellation support, use the following details:
Tivity Health Support Email: Check your account dashboard or confirmation email for the support email address. Most Tivity Health queries are handled through the in-app chat or online form rather than postal mail.
Escalation contacts in Singapore:
- Consumers Association of Singapore (CASE): www.case.org.sg | Email: [email protected] | Hotline: 6100 0315
- Infocomm Media Development Authority (IMDA): For disputes involving digital services and consumer complaints regarding unfair terms
Final summary: you have the power to cancel
Tivity Health cancellation is straightforward once you know the method. Whether you signed up through the app, website, Apple App Store, or Google Play, you can cancel in minutes. Your legal rights under Singapore's Consumer Protection (Fair Trading) Act protect you against unfair charges and hidden cancellation processes.
The steps above walk you through each platform. Screenshot every confirmation, note your final access date, and monitor your bank statement to ensure charges stop. If Tivity Health refuses to refund you for unused time within 14 days of purchase, escalate to CASE immediately.
Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim money they thought was lost. By following this guide, you are protecting your financial interests and asserting your right to control how your money is spent. Visit Tocancel today to access guides for other services you may want to cancel, and take the next step toward a subscription-free budget.