Cancel Deliveroo: The Right Way

How to cancel Deliveroo in singapore and reclaim your money

What is Deliveroo and why you might want to cancel

Deliveroo is a food delivery platform that brings meals from restaurants across Singapore directly to your door. You browse restaurants through the app or website, place an order, track it in real time, and pay via card, e-wallet, or credit balance. The platform operates the technology and customer support, but restaurants prepare your food and independent riders deliver it. Understanding this shared responsibility matters when something goes wrong, because you may need to contact the restaurant or Deliveroo depending on the issue.

You might cancel a single order if it takes too long or if you change your mind. You might cancel Deliveroo Plus, the subscription service offering free delivery on orders over S$38, if you are not using it enough to justify the monthly cost. You might also decide to delete your account entirely if you have switched to a competitor or no longer need food delivery. Each cancellation type has different refund rules and timings, and understanding your rights under Singapore law is the first step to protecting your money.

How Deliveroo works in singapore

The system is straightforward: you browse restaurants by cuisine, distance or rating, place an order, and track it from the restaurant kitchen to your door. Deliveroo operates the platform and manages disputes between you and the restaurant or rider. The restaurant prepares your food and sets the menu prices. Independent riders handle delivery and earn per trip. When something goes wrong, your rights depend on who caused the problem-the restaurant, the rider, or Deliveroo itself.

Why customers cancel Deliveroo

Common reasons include unused subscriptions (you signed up for Deliveroo Plus but rarely order), changed preferences (you switched to cooking at home or prefer a competitor), long delivery times, or charges you did not authorize. Some customers cancel because they received poor service or felt delivery fees were too high. Whatever your reason, you have consumer rights that protect you, and Tocancel is here to help you understand and enforce them.

Deliveroo pricing and subscription plans in singapore

Deliveroo's costs vary based on delivery distance, restaurant markup, and whether you hold an active subscription, so knowing what you are paying for helps you decide if cancellation makes sense.

Current pricing and subscription tiers

If you signed up for a free trial or a monthly tier and now realise the subscription does not match your ordering habits, cancelling within the cooling-off period is your best option to avoid ongoing charges and recover your money.

Understanding delivery fees and hidden costs

Beyond subscription fees, you pay per-order delivery charges, service fees, and restaurant markups on individual items. These costs add up quickly if you order more than once or twice a month. If you cancelled an order but were still charged, or if you believe a charge was unauthorised, you have the right to dispute it with your bank or card issuer under the Consumer Protection (Fair Trading) Act. Tocancel can help you document these disputes and understand your options.

Your consumer rights when cancelling Deliveroo in singapore

Singapore's Consumer Protection (Fair Trading) Act and the Distance Selling Regulations give you specific rights when you buy from Deliveroo, whether you are cancelling an order or a subscription. Understanding these rights is your legal foundation for action.

Your legal position under singapore law

You have the right to cancel a subscription or goods purchase within 14 days of purchase, for any reason, and receive a full refund (minus reasonable costs for goods already delivered or services already provided). This is called the cooling-off period. If Deliveroo fails to honour this right, or if you discover that you were charged without clear consent, you can lodge a complaint with the Consumer Association of Singapore (CASE) or escalate to the Small Claims Tribunal for amounts under S$10,000. Your bank can also reverse unauthorised charges through the chargeback process if Deliveroo refuses to refund you.

If you subscribed to Deliveroo Plus and were auto-renewed without clear reminder or renewal terms, you may have grounds to claim a refund under the Unfair Contract Terms Act. Deliveroo must make cancellation as easy as subscription, which means you should be able to cancel in-app or via email without barriers. If Deliveroo makes cancellation deliberately difficult or ignores your cancellation request, this is a breach of your rights.

When CASE and the small claims tribunal can help

If Deliveroo ignores your refund request, charges you after cancellation, or refuses to honour a legitimate cancellation claim, you can escalate to CASE (Consumer Association of Singapore) at cas.org.sg or file a claim with the Small Claims Tribunal for amounts under S$10,000. You do not need a lawyer for the Small Claims Tribunal, and the filing fee is low. Tocancel recommends keeping all screenshots, order confirmations, cancellation emails, and payment records as evidence-these are your strongest tools if you need to escalate.

How to cancel a single Deliveroo order

Cancelling a single order is fast if you act before the restaurant starts preparing your food, and you will receive a full refund in most cases.

Step-by-step cancellation process

1. Open the Deliveroo app or website and sign in to your account.
2. Navigate to "Active orders" or "Current orders" in your account menu.
3. Find the order you want to cancel and tap or click on it to view the order details.
4. Look for a "Cancel order" button or link-this usually appears near the top or bottom of the order screen.
   • If you do not see a cancel button, the restaurant may already have started preparing your food. In this case, contact Deliveroo support immediately via the app chat.
5. Tap "Cancel order" and confirm the cancellation when prompted.
6. Deliveroo will show you a cancellation confirmation and refund status. Your refund will return to your original payment method within 3-5 business days.

What happens after you cancel an order

If you cancel before the restaurant receives the order, you will receive a full refund including delivery fees. If you cancel after the restaurant has started cooking, you may still receive a partial refund or be charged the full order price depending on how much preparation has occurred. The rider has not yet left the restaurant when this happens. If you cancel after the rider has collected your food, you may lose the full amount because the cost has already been incurred. Always cancel as soon as you change your mind to maximize your refund.

How to cancel Deliveroo plus subscription

Cancelling your Deliveroo Plus subscription stops recurring charges and is often the fastest way to save money if you are not using the service regularly.

Cancellation steps via the app or website

1. Open the Deliveroo app or visit deliveroo.sg and sign in.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Select "Account" or "My account" and scroll down to "Subscription" or "Deliveroo Plus".
4. Tap "Manage subscription" and then "Cancel subscription".
   • Deliveroo may offer you a discounted tier or a retention offer. You can accept or decline-there is no obligation.
5. Confirm the cancellation by tapping "Yes, cancel my subscription".
6. You will receive a cancellation confirmation email. Keep this for your records.
7. Your subscription will end at the end of your current billing cycle. You keep all benefits until that date, after which no further charges will appear on your statement.

Cancellation by email or chat support

If you cannot cancel through the app, email Deliveroo support or use the in-app chat feature. Write: "I want to cancel my Deliveroo Plus subscription effective immediately" and include your email address and account details. Support should respond within 24-48 hours. Request a cancellation confirmation email so you have proof if charges continue after cancellation. If Deliveroo does not honour your cancellation within 3 business days, Tocancel advises you to contact your bank and request a chargeback for the unauthorized charge.

How to delete your Deliveroo account entirely

If you no longer want to use Deliveroo at all, you can request account deletion, which removes your personal data and payment information.

Account deletion process

1. Sign in to your Deliveroo account via the app or website.
2. Go to "Account settings" and scroll to the bottom to find "Delete account" or "Close account".
3. If this option is not visible, email [email protected] with the subject "Delete my account" and include your email address and the reason (optional).
4. Deliveroo will confirm deletion within 24-48 hours and explain what happens to your data.
5. Your account and personal information will be removed from active systems, though Deliveroo may retain some data for accounting or legal purposes (e.g., transaction records) as required by Singapore law.

What to do before you delete

Before you delete your account, redeem any unused credits or vouchers in your Deliveroo wallet, because these will be forfeited. If you have an active Deliveroo Plus subscription, cancel it first to avoid being charged after deletion. Download your order history for your records if needed-Tocancel recommends keeping receipts in case you need to dispute a charge later.

Refunds: timelines, amounts, and what to do if Deliveroo refuses

Understanding refund timelines and amounts helps you track your money and know when to escalate if Deliveroo does not refund you.

Refund timeline and payment methods

What to do if your refund does not arrive

If Deliveroo promised a refund but you did not receive it after 7 business days, take these steps. First, check your bank statement to confirm the refund has not appeared. Second, email Deliveroo support with your order or subscription cancellation number and ask for a refund status update. If Deliveroo does not respond within 5 business days, or if the company refuses to refund you, contact your bank or card issuer and request a chargeback-this is your legal right under Singapore's card-issuer rules. You can also file a complaint with CASE, which will investigate Deliveroo on your behalf and escalate if needed. Tocancel has helped thousands of consumers recover refused refunds by documenting these steps and escalating to CASE when companies ignore legitimate claims.

Common mistakes when cancelling and how to avoid them

It is frustrating when a cancellation does not go smoothly, but many mistakes are avoidable if you know what to watch for.

Mistake 1: assuming you can cancel through your bank instead of the app

Some people stop a Deliveroo charge by asking their bank to block future payments, but this does not actually cancel your subscription with Deliveroo. The company may treat this as a failed payment and send your account to a debt collector, or it may suspend your account and try to charge you again later. Always cancel through the app or email support first, then keep proof. Only use a chargeback if Deliveroo refuses to honour a legitimate cancellation.

Mistake 2: not taking screenshots or saving confirmation emails

If you cancel but later face a charge dispute, you need proof that you cancelled. Screenshot your cancellation confirmation in the app, save any cancellation emails, and note the date and time. Without this evidence, your bank may side with Deliveroo if the company claims you never cancelled. Tocancel advises keeping all cancellation records for at least 6 months.

Mistake 3: cancelling a subscription but forgetting about auto-renewal

Some users cancel their Plus subscription but do not check their account a month later-by then, Deliveroo has auto-renewed and charged them again. After you cancel, set a reminder to check your bank statement on the next billing date to confirm no charge appears. If a charge does appear, contact support immediately and request a refund for the unauthorized renewal.

Mistake 4: ignoring the 14-day cooling-off period

If you subscribed to Deliveroo Plus, you have exactly 14 days from the date of purchase (or from the end of a free trial) to cancel and receive a full refund. After 14 days, you can still cancel, but you will only receive a prorated refund for unused days. If you delay past 14 days and then ask for a full refund, Deliveroo will likely refuse, and you will have a weaker legal position. Act within the first 14 days if you are unsure about the subscription.

What to do after you cancel

Once you have cancelled, you are not done-follow these steps to make sure the cancellation sticks and to protect yourself.

Verification and monitoring checklist

1. Wait 3-7 business days and check your bank statement to confirm the refund has appeared or that no new charge has been applied.
2. If you cancelled a subscription, check your email for a cancellation confirmation from Deliveroo. If you do not receive one, email support and ask for a copy.
3. Delete the Deliveroo app from your phone if you are not using it anymore, to avoid accidental re-subscription if you tap it in the future.
4. If you used a credit card and are worried about future charges, consider updating your payment method in your bank's app or requesting a new card number.
5. If Deliveroo charged you again after cancellation, escalate immediately to CASE or your bank-do not wait.

Escalation path if Deliveroo ignores your cancellation

If Deliveroo does not honour your cancellation within 10 business days, or if you are charged again after a confirmed cancellation, escalate as follows. First, send a final email to [email protected] with the subject "Escalation: Unauthorized charges after cancellation" and include your cancellation confirmation, order numbers, and dates. Deliver this via registered email or in-app chat so you have a read receipt. If Deliveroo does not respond within 5 business days, file a complaint with the Consumer Association of Singapore (CASE) at cas.org.sg. You can also request a chargeback from your bank, which forces Deliveroo to justify the charge or reverse it. Tocancel advises pursuing both routes simultaneously, because CASE investigations take time and a chargeback acts fast.

Deliveroo's cancellation address and contact information

If you need to send formal correspondence or lodge a complaint, use Deliveroo's registered office address and the support channels below.

When you contact Deliveroo, use the email address whenever possible so you have a written record. If you need to escalate to CASE or the Small Claims Tribunal, include copies of all emails, cancellation confirmations, and bank statements as evidence.

Key takeaway and your next steps

Cancelling Deliveroo is straightforward if you know your rights and follow the correct process. Whether you are cancelling a single order, a Plus subscription, or your entire account, you have legal protections under Singapore's Consumer Protection (Fair Trading) Act that guarantee you a full refund within 14 days of purchase, and the right to dispute charges with your bank. Do not accept delays, refusals, or auto-renewal charges that you did not authorize-these are breaches of your rights.

Start by cancelling through the app or email, save all confirmations, and monitor your bank statement for 7 business days. If Deliveroo refuses to refund you or ignores your cancellation, escalate to CASE or request a chargeback from your bank. Tocancel has helped thousands of consumers cancel food delivery subscriptions and recover their money by standing firm on their rights and following these steps. You have the power to stop unwanted charges and reclaim your money-take action today.