Cancel Faceit: The Right Way

How to cancel Faceit and stop automatic charges to your gaming account

Why you might cancel Faceit and what happens next

Faceit is a competitive esports platform that connects you to ranked matches, leagues, and tournaments across games like CS2. The service operates on a freemium model: you can play for free, but paid tiers like Faceit Plus unlock better matchmaking, exclusive missions, and priority queue access. If you have subscribed and no longer want these premium features, cancelling your subscription stops automatic renewal charges before your next billing cycle.

Stopping unwanted payments protects your bank account and gives you control over your spending. However, Faceit subscriptions come from multiple sources. You may have purchased directly through the Faceit website, or through third-party platforms such as the App Store, Google Play, Steam, PayPal, or Xsolla. Each channel requires a different cancellation method, and Tocancel is here to walk you through every option so you cancel with confidence.

How Faceit charges you in singapore

When you purchase a Faceit subscription, your payment flows through one of several channels. Direct purchases on the Faceit website charge your card immediately and renew automatically every billing cycle unless you cancel. Purchases through the App Store, Google Play, or Steam are managed by those platforms, not Faceit directly. This means you must cancel through the app store or platform, not through Faceit itself, to stop the charges.

Understanding your purchase source is the essential first step to cancelling successfully.

What you keep after cancellation

Cancelling your subscription does not delete your Faceit account or erase your match history, rankings, or statistics. Your player profile remains intact and accessible. Premium benefits such as improved matchmaking, exclusive missions, and queue priority simply expire when your paid period ends. Your account reverts to free-tier features only, allowing you to continue playing at no cost.

Your account data stays with you, so you lose nothing permanent by cancelling.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is the primary law that protects you against unfair trading practices, misleading information, and breaches of contract.

What the consumer protection (Fair trading) act guarantees you

Unlike the European Union, Singapore does not offer a statutory 14-day cooling-off period for digital services such as gaming subscriptions. However, the Consumer Protection (Fair Trading) Act still gives you enforceable rights if Faceit engages in deceptive billing, fails to honour a cancellation request, or continues charging after you have cancelled. You also have the right to receive clear information about automatic renewal terms before you agree to them.

If Faceit's subscription page did not clearly explain that charges would renew automatically, or if you cancelled but continued to be charged, you have grounds to dispute those charges with your bank or payment provider. This is your legal position: you can request a chargeback or reversal if Faceit fails to stop billing after cancellation.

When you can claim a refund

Faceit's refund policy allows refunds under specific conditions. If you purchased a subscription and have not yet played any competitive matches or used premium features, you may qualify for a full refund. For subscription renewals, you can request a refund of the last payment if you ask within 30 days of renewal and have not played matches since the renewal date. Gifted subscriptions and subscriptions purchased by banned players are non-refundable.

Document the date you requested cancellation, any confirmation emails, and your billing statements. If Faceit refuses a legitimate refund, you can escalate to the Consumers Association of Singapore (CASE) or lodge a complaint with the Info-communications Media Development Authority (IMDA). Your records will strengthen your case significantly.

Your protection against unwanted automatic renewal

The Consumer Protection (Fair Trading) Act requires that automatic renewal terms be clear, conspicuous, and explicitly agreed to by you before purchase. If Faceit renewed your subscription without prominent advance notice, or if you cancelled but it continued charging, you have grounds to dispute those charges. Request a chargeback through your bank or payment provider if direct negotiation with Faceit fails.

You have the right to stop charges; persistence and documentation are your tools.

How to cancel Faceit: methods by payment source

Your cancellation method depends entirely on where you purchased the subscription, so identify your payment source first and follow the correct steps below.

Cancel via the Faceit website (direct account)

If you subscribed directly through Faceit.com using your credit card, PayPal, or another payment method linked to your Faceit account, follow these steps to cancel.

1. Log in to your Faceit account at faceit.com
2. Click your profile icon in the top right corner and select "Settings"
3. Navigate to "Billing" or "Subscription" (exact wording may vary)
4. Locate your active subscription and click "Cancel subscription" or "Manage"
5. Confirm the cancellation when prompted
6. Save or screenshot the cancellation confirmation email for your records

Cancellation takes effect at the end of your current billing cycle, so you retain access until that date. You will not be charged again after this date.

Cancel via the apple app store

If you subscribed to Faceit through an iPhone, iPad, or Mac, the subscription is managed by Apple, not Faceit directly. You must cancel through the App Store.

1. Open the Apple App Store app on your iOS device or visit appleid.apple.com on a computer
2. Tap your profile icon (top right on iOS, or account name online)
3. Select "Subscriptions" from the menu
4. Find "Faceit" in the list and tap it
5. Tap "Cancel subscription" at the bottom of the screen
6. Confirm cancellation by selecting your reason (optional) and tapping again
7. You will see "Expires on [date]" confirming the cancellation

Your subscription remains active until the expiration date shown. Apple will not charge you after that date.

Cancel via google play

If you subscribed on an Android phone or tablet, Google Play manages your subscription. Cancel through the Google Play app or website.

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions" then "Subscriptions"
4. Tap "Faceit" from the list
5. Tap "Cancel subscription"
6. Select a reason (optional) and confirm by tapping "Cancel subscription" again
7. A confirmation message will appear with your cancellation date

Alternatively, visit play.google.com on a computer and follow the same steps. Your service continues until the end of your current billing period.

Cancel via steam

If you bought Faceit Plus or Premium through Steam, you cancel through your Steam account, not Faceit.

1. Log in to your Steam account at steampowered.com
2. Click your account name in the top right and select "Account details"
3. Click "Manage subscriptions" in the left menu
4. Find Faceit in the list and click it
5. Click "Cancel subscription" and confirm
6. Steam will show your cancellation date

Your Faceit access through Steam expires on the date shown. No further charges will apply.

Cancel via PayPal or other payment methods

If you linked PayPal, a credit card, or another payment method directly to Faceit and set up automatic renewal, you have two cancellation routes.

1. Route 1: Log in to Faceit, go to Settings > Billing, and click "Cancel subscription" (see the direct account method above)
2. Route 2: Log in to PayPal or your payment provider's website, go to Settings or "Manage recurring payments", find Faceit, and cancel the subscription there
3. Wait for a cancellation confirmation email from either Faceit or your payment provider
4. Screenshot or save the confirmation for your records

Using Route 1 (Faceit directly) is faster, but Route 2 (payment provider) ensures the payment source is disabled even if Faceit's system fails.

What to do after you cancel Faceit

Cancelling your subscription is only half the battle; what you do next matters just as much for your peace of mind and protection.

Verify your cancellation immediately

Within 24 hours of cancelling, log back into your account and confirm that your subscription status shows "Cancelled" or "Expires on [date]". If the status still shows "Active" or "Renews on [date]", the cancellation did not register. Return to the relevant platform and try again, or contact Faceit support immediately with screenshots of your cancellation attempt.

Your cancellation confirmation email is critical. Forward it to yourself or save it in a cloud folder so you have proof if disputes arise later.

Monitor your next billing date

Mark your cancellation end date in a calendar. When that date passes with no charge, your cancellation succeeded. If you are charged again after the cancellation date, you have evidence of billing failure and can dispute the charge with your bank or payment provider immediately.

Many billing disputes are resolved faster if you contact your bank within 30 days of an unauthorised charge.

If you are still charged after cancellation

If Faceit or the payment platform charges you after your cancellation date, take these steps in order:

1. Contact Faceit support with your cancellation confirmation email and ask them to refund the erroneous charge
2. If Faceit does not respond within 7 days or refuses to refund, contact your bank or payment provider and request a chargeback
3. Provide your bank with the cancellation confirmation email and billing statement showing the unexpected charge
4. If the charge originated through a third-party app store (Apple, Google, Steam), contact that platform's support team in parallel
5. If the issue remains unresolved after 30 days, escalate to CASE or the IMDA with all documentation

Banks typically resolve chargebacks within 30 to 60 days, so stay patient and keep records of all communication.

Common mistakes to avoid when cancelling Faceit

Many players cancel their accounts thinking that ends their subscription, only to discover charges continue weeks later. This frustration is preventable if you know what traps to watch for.

Mistake 1: confusing account deletion with subscription cancellation

Deleting your Faceit account does not automatically cancel a subscription. You must cancel the subscription first (through the method above) and then, if desired, request account deletion separately. If you delete the account before cancelling the subscription, charges may still apply until the billing cycle ends, and you will lose access to your cancellation confirmation within the account. Always cancel the subscription first.

Mistake 2: cancelling in the wrong place

This is the most common error. If you bought through Steam, the App Store, or Google Play, cancelling within your Faceit account will not work. You must cancel through the platform where you made the purchase. Tocancel recommends you double-check your original purchase receipt to confirm which platform charged you, then cancel only there.

Mistake 3: not saving the cancellation confirmation

If you cancel but do not save the confirmation email, you have no proof if disputes arise later. Screenshot or forward your cancellation confirmation to a personal email address immediately after cancelling. This single step protects you against charge disputes and speeds up refund requests.

Mistake 4: assuming cancellation is instant

Cancellation usually takes effect at the end of your current billing cycle, not immediately. If you cancel on day 10 of a 30-day cycle, you retain access and will not be charged again until day 30. Plan your cancellation timing accordingly if you want to avoid paying for an additional month.

Pricing and subscription tiers

Understanding Faceit's subscription options helps you decide whether cancellation is right for you or if a lower tier suits your needs better.

All paid tiers renew automatically unless cancelled. Tocancel advises reviewing your tier every 6 months to ensure you are using the features you are paying for.

When to cancel vs. when to keep your subscription

Cancellation is right for you if you have stopped playing competitive Faceit matches, or if the cost no longer justifies the features you use. However, if you play regularly and value the improved matchmaking or tournament access, keeping the subscription may enhance your experience.

Reasons to cancel your Faceit subscription

• You have stopped playing Faceit matches or have switched to a different esports platform
• The monthly cost is no longer affordable for your budget
• You do not use premium features such as exclusive missions or priority queue
• You want to reduce recurring subscription expenses across all services
• You are experiencing technical issues and customer support is unresponsive

Reasons to keep your subscription

• You play Faceit matches multiple times per week and value competitive matchmaking
• You participate in tournaments that require premium access
• The monthly cost is affordable and you use the features regularly
• You enjoy the ad-free experience and exclusive in-game missions

Be honest about your usage. If you have not launched Faceit in over a month, cancellation is the financially sound choice.

How to escalate if Faceit refuses to cancel or refund

If Faceit ignores your cancellation request or refuses a legitimate refund, you have formal recourse through Singapore's consumer protection system.

Contact Faceit support first

Send a written cancellation request to Faceit support via email ([email protected] or the contact form on Faceit.com). Include your account email, the date you requested cancellation, and screenshots of any failed cancellation attempts. Request a response within 7 days. Keep a copy of every email you send.

Escalate to consumers association of singapore (CASE)

If Faceit does not respond within 7 days or refuses to honour your cancellation, file a complaint with CASE at case.org.sg. CASE is Singapore's independent, non-profit consumer advocate. You will need to provide copies of your cancellation request, Faceit's response (or lack thereof), and your billing statements. CASE will mediate on your behalf at no cost to you.

Lodge a complaint with the IMDA

If CASE mediation fails, the Info-communications Media Development Authority (IMDA) has regulatory authority over digital services in Singapore. You can lodge a formal complaint through the IMDA website at imda.gov.sg. Include all documentation: cancellation requests, emails from Faceit, billing records, and CASE correspondence. The IMDA may investigate and take enforcement action if Faceit has breached consumer protection law.

Dispute the charge with your bank

If Faceit continues to charge you after cancellation, contact your bank and request a chargeback. Provide your bank with the cancellation confirmation email and proof of the erroneous charges. Most banks resolve chargebacks within 30 to 60 days. You do not need to wait for Faceit or CASE to approve; your bank can reverse charges if you present evidence of cancellation.

Escalation works best when you have documented every step, so save every email, screenshot, and confirmation.

How tocancel helps you cancel Faceit with confidence

Cancelling online subscriptions should be straightforward, but companies often make it deliberately difficult to retain your money. Tocancel exists to cut through this complexity. Whether you are cancelling Faceit, a streaming service, a gym membership, or any other recurring charge, Tocancel provides step-by-step guidance specific to your country and payment method.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunded amounts. Our guides are written by consumer rights experts who understand both the legal framework and the real-world frustrations you face. When you cancel through Tocancel's instructions, you know you are following the exact steps that work, avoiding the mistakes that cause continued charges, and protecting your rights under Singapore law.

Visit Tocancel.com today to explore cancellation guides for hundreds of services. Whether you need to cancel Faceit, an app subscription, or a gaming platform, Tocancel has your back.

Key takeaways and cancellation checklist

Use this checklist to ensure your Faceit cancellation is complete and protected.

Contact information for Faceit and support escalation

The registered Singapore entity for Faceit is ESL FACEIT GROUP SG PTE. LTD. If you need to address a formal complaint or escalate beyond email support, use the following information.

Faceit support: [email protected] or submit a ticket via Faceit.com

Consumers Association of Singapore (CASE): case.org.sg | Tel: 6100 0315

Info-communications Media Development Authority (IMDA): imda.gov.sg | Tel: 6377 3800

Your bank or payment provider: Contact them directly to dispute erroneous charges or request a chargeback.

Cancelling Faceit is your right as a consumer. You have the legal protection to stop automatic charges, claim refunds for unused services, and escalate to government agencies if Faceit refuses to honour your request. Take action today by following the steps in this guide, and remember: Tocancel is here to support you through every subscription cancellation, from start to finish.