Cancel Proguides: Step-by-Step Guide

How to cancel Proguides in singapore and stop paying for gaming coaching you don't use

What Proguides is and why you might want to cancel

Proguides is a gaming education platform offering video tutorials, strategic guides and one-on-one coaching for competitive games like League of Legends, Valorant and Rocket League. The service operates on a subscription model, and you can purchase through the Proguides website, Apple App Store or Google Play Store.

If you've signed up and discovered the coaching doesn't match your skill level, the content feels repetitive, or you simply want to stop recurring charges, you're making the right call. At Tocancel, we've guided thousands of gamers through cancelling their Proguides subscriptions without delays or frustration. This guide explains your consumer rights under Singapore law, walks you through every cancellation method available to you, and shows you how to recover refunds if you're entitled to them.

How Proguides delivers its service

Proguides content and coaching reach you through the Proguides website and mobile applications on iOS and Android. Here's the critical point: when you purchase through Apple's App Store or Google Play Store, those platforms manage your subscription and billing independently of Proguides. This means your cancellation process changes depending on where you bought your plan.

Uninstalling the Proguides app does not cancel your subscription. You must cancel through the platform where you made your purchase, or directly with Proguides if you subscribed on their website. Understanding this distinction now saves you from accidentally continuing to pay for a service you've already stopped using.

Common reasons to cancel Proguides

You might choose to cancel because the coaching quality doesn't match your expectations, you prefer free learning resources, you want to trial a competing platform, you've achieved your learning goals, or you're tightening your gaming budget. Whatever your reason, your consumer rights remain firm, and you have clear pathways to stop billing immediately.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you concrete protections when purchasing digital services, including gaming subscriptions.

What the law says about subscription services

Under the Consumer Protection (Fair Trading) Act, services like Proguides must be delivered with due care and skill. If Proguides fails to deliver coaching or content of satisfactory quality, or if billing continues after you've cancelled, you have legal grounds to dispute the charges.

Additionally, if Proguides uses unfair contract terms such as making cancellation deliberately difficult, hiding refund policies in fine print, or locking you into long commitments without a clear exit route, you can report this conduct to the Consumers Association of Singapore (CASE). CASE operates a free mediation service and can escalate complaints to the Competition and Consumer Commission of Singapore (CCCS) if the company refuses to cooperate.

Your right to cancel and claim refunds

You have the right to cancel your subscription at any time. While Proguides does not publish a formal 14-day cooling-off period for digital services, you may still claim a refund if the service was not delivered as promised, you were charged without authorisation or after you requested cancellation, or you purchased through Apple or Google, both of which offer refund discretion under their own policies.

Your legal position is clear: if you cannot access the service, receive poor-quality coaching, or are billed after cancellation, you can escalate to CASE or file a dispute with your credit card provider or digital wallet. This gives you leverage when negotiating a refund with Proguides.

Proguides pricing and subscription options

Understanding what you're paying for helps you decide whether cancellation is the right move.

If you're on a monthly plan, cancelling immediately stops your next charge. If you've paid upfront for an annual plan, you may be entitled to a pro-rata refund for unused months. Tocancel recommends checking your receipt and account dashboard before contacting support to know exactly what you've paid and what you can recover.

How to cancel Proguides based on where you subscribed

Your cancellation steps depend on your purchase platform. Follow the method that matches where you signed up.

Cancel Proguides if you subscribed via the apple app store (iOS)

If you purchased Proguides through your iPhone or iPad, Apple manages your subscription and billing. Proguides cannot cancel App Store subscriptions for you, so you must initiate cancellation directly on your Apple device.

1. Open the Settings app on your iOS device
   • Tap your name at the top of the screen
   • Select Subscriptions
2. Find Proguides in your active subscriptions list
   • If you don't see it, scroll down to check your list
3. Tap on Proguides
   • Review your next billing date and plan details
4. Select Cancel Subscription at the bottom
   • Choose your reason for cancellation (optional but helpful for feedback)
5. Confirm your cancellation by tapping Confirm
   • You will receive an email confirmation from Apple within minutes

Your access to Proguides ends on your next billing date. You retain full access until that date, then lose access immediately after. Keep the email confirmation as proof of cancellation for your records.

Cancel Proguides if you subscribed via google play store (Android)

If you purchased Proguides through an Android device, Google Play manages your subscription and billing. Like Apple, Google processes cancellations independently of Proguides.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Select Manage subscriptions
   • This shows all active subscriptions linked to your Google account
3. Tap Proguides
   • Review your billing date and plan type
4. Select Cancel subscription
   • Google will ask why you're cancelling (this is optional)
5. Confirm your cancellation by tapping Cancel subscription again
   • You will receive an email confirmation from Google within minutes

Your Proguides access ends on your next scheduled billing date. You can use the service until that date at no additional cost. Save the confirmation email as proof that you cancelled before your next charge.

Cancel Proguides if you subscribed directly on the Proguides website

If you signed up and paid directly through proguidesg.com, you must cancel through your Proguides account dashboard or contact their support team directly.

1. Log into your Proguides account at proguidesg.com
   • Use your email and password
2. Navigate to Account Settings or Subscription Management
   • This is usually in your profile menu or settings tab
3. Look for an option labelled Cancel Subscription or Manage Plan
   • If you don't see this option, proceed to the next step
4. If you cannot find a self-service cancellation button, contact Proguides support
   • Email: [email protected]
   • Subject line: "Request to cancel my Proguides subscription"
   • Include your account email, full name and subscription plan in your message
5. Request confirmation of cancellation in writing
   • Ask Proguides to confirm the cancellation date and your final billing date
   • Request a confirmation email for your records

Do not rely on verbal cancellation requests. Always ask for written confirmation so you have proof if a charge appears after your cancellation date. Tocancel recommends keeping all emails from Proguides support as evidence of your request.

What to do after you cancel Proguides

Cancelling is just the start. Take these steps to protect yourself and recover any money owed to you.

Monitor your account and billing statements

After cancelling, watch your credit card or digital wallet for charges from Proguides or the app store. You should not see any new charges after your cancellation takes effect. If a charge appears after your cancellation date, this is a billing error and you have the right to dispute it.

Check your bank or credit card statement every month for the first three months after cancellation. If you spot an unexpected Proguides charge, contact your financial provider immediately to dispute it. Most banks will reverse unauthorized charges within 5 to 10 business days.

Claim a refund if you qualify

If you purchased through Apple or Google and cancelled within their refund windows (typically 14 to 48 hours after purchase), you can request a refund directly through their platforms. Go to your App Store or Play Store purchase history, select Proguides, and tap "Report a Problem" or "Request Refund".

If you subscribed directly through Proguidesg.com and want to claim a refund for unused time, contact support with your cancellation confirmation and request a pro-rata refund. Be specific: state the number of unused days or weeks and ask for a refund to your original payment method.

Escalate to CASE if Proguides refuses your refund

If Proguides denies your refund claim and you believe the denial is unfair, you can lodge a free complaint with the Consumers Association of Singapore (CASE). CASE will mediate between you and Proguides at no cost. If Proguides continues to refuse, CASE can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) for enforcement action.

This gives you a powerful tool if Proguides ignores your refund request. Tocancel has seen many companies reverse decisions when CASE becomes involved, because regulatory action damages their reputation far more than a single refund.

Common cancellation mistakes to avoid

Many people think they've cancelled Proguides only to discover weeks later that charges continue. Learning where others go wrong helps you avoid the same traps.

The most frequent mistake is uninstalling the app without cancelling the subscription. The app and the billing account are separate entities. Deleting Proguides from your phone does nothing to stop recurring charges. You must cancel the subscription through Apple, Google or Proguides directly. Check this first if you believe you've already cancelled but charges keep appearing.

A second common error is cancelling on the wrong platform. If you bought Proguides through the App Store, cancelling on the Proguides website won't work. The app store still owns your subscription and will continue billing you. Always cancel where you purchased. Check your email receipt from the original purchase to confirm which platform you used, then cancel there.

Many people also forget to save their cancellation confirmation. If a charge appears after cancellation, you'll need proof that you requested cancellation on a specific date. Screenshot your cancellation confirmation or save the email receipt. Without this evidence, disputing the charge becomes harder.

Finally, some users wait too long to cancel. If you know you want to stop Proguides, cancel immediately rather than waiting until your next billing date. Cancelling on day one of your cycle means you pay for 30 unused days. Cancel as soon as you decide to leave, because your access remains active until your next billing date anyway.

Comparing Proguides to alternative gaming coaching platforms

Before you cancel, you might want to know whether switching to another platform makes sense.

If you're cancelling Proguides because the coaching feels expensive, Discord communities and YouTube offer free alternatives. If you want structured learning without one-on-one coaching, Skillshare or Coursera may fit your budget better. The best choice depends on your learning style and budget. Tocancel recommends trialling a free alternative before committing to a new paid subscription.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

• Confirm where you purchased Proguides (Apple App Store, Google Play Store or Proguidesg.com)
• Log into the correct platform using your email and password
• Navigate to your subscriptions or account settings
• Select Proguides and click "Cancel Subscription"
• Confirm your cancellation when prompted
• Screenshot or save the confirmation email showing your cancellation date
• Note your final billing date (the date your access ends)
• Check your bank or credit card statement 5 to 7 days after your final billing date to ensure no further charges appear
• If you want a refund for unused time, email [email protected] with your cancellation confirmation attached
• If Proguides refuses your refund, contact CASE at 1800-6100 or visit case.org.sg to lodge a formal complaint

How tocancel helps you cancel with confidence

Cancelling a subscription should not require a legal degree or hours of searching. At Tocancel, we've helped thousands of consumers cancel Proguides and other subscriptions in Singapore without delays, confusion or unexpected charges. Our guides translate consumer law into plain language, show you exactly which buttons to click, and empower you to take action immediately.

If you run into trouble cancelling Proguides after following this guide, or if Proguides refuses your refund, Tocancel can point you toward your next steps with CASE or the CCCS. Your consumer rights are real and enforceable. You don't have to accept unfair billing practices or hidden cancellation processes.

The reason so many people struggle to cancel Proguides is that the company makes it deliberately hard. By hiding cancellation options in account settings and requiring email support rather than offering a simple dashboard button, Proguides counts on you giving up. Tocancel exists to ensure you don't. Follow the steps in this guide, save your confirmation, and monitor your account. You have the law on your side.

Contact details for Proguides customer support

If you need to reach Proguides directly, use these contact channels.

• Email: [email protected]
• Website: proguidesg.com
• Mailing address: Proguides customer support team (contact page on proguidesg.com for current address)

When contacting Proguides, always include your account email, full name, subscription plan and the date you requested cancellation. Keep copies of all emails for your records. If support doesn't respond within 5 business days, escalate your complaint to Tocancel or CASE to ensure your issue gets resolved.