Cancel Ubisoft: Step-by-Step Guide

How to cancel Ubisoft and stop recurring charges in singapore

Understanding Ubisoft and why you might cancel

Ubisoft is one of the world's largest video game publishers, known for blockbuster franchises like Assassin's Creed, Far Cry, and Rainbow Six. In Singapore, Ubisoft operates two main services: the Ubisoft Store, where you purchase individual games and digital content, and Ubisoft+, a monthly subscription service that grants access to a rotating library of titles across PC, PlayStation, Xbox, and cloud platforms.

Your reasons for cancelling are valid, whatever they may be. You might have finished the games you wanted to play, your budget has shifted, or you prefer to purchase titles individually rather than subscribe. Tocancel understands that subscription management is a core consumer right, and this guide walks you through every step to reclaim control of your account and your spending.

What ubisoft+ subscription includes

Ubisoft+ is a recurring subscription that typically costs between SGD 9.98 and SGD 14.98 per month, depending on your region and any active promotions. The service includes access to 100+ games, early access to new Ubisoft releases, and exclusive in-game bonuses. Your subscription renews automatically each billing cycle unless you cancel.

The key distinction: if you subscribed through Apple App Store or Google Play Store, you must cancel through that platform, not through Ubisoft directly. This is a common source of confusion that delays or prevents cancellations.

The Ubisoft store and one-time purchases

The Ubisoft Store sells individual games and digital content on a one-time purchase basis. Unlike subscriptions, games you buy outright do not generate recurring charges. However, if you have pre-orders or season passes set to auto-renew, those will continue to bill you each period until cancelled.

When you purchase through the Ubisoft Store in Singapore, your receipt and transaction history remain in your account indefinitely. This proof is valuable if you ever need to dispute a charge or claim a refund.

Your consumer rights when cancelling in singapore

What the consumer protection (Fair trading) act protects you

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when dealing with Ubisoft. This law guarantees that you receive clear, honest information about cancellation terms and conditions before you pay. It also forbids unfair contract clauses that lock you into unwanted renewal cycles or hide cancellation options behind deliberately complicated processes.

Your legal position is straightforward: you have an absolute right to cancel any recurring subscription without penalty, provided you follow the company's stated cancellation procedure. If Ubisoft makes cancellation intentionally difficult or impossible, that violates your consumer protections.

Additionally, under the Consumer Protection (Fair Trading) Act, you have the right to a refund for digital content within 14 days if you have not used it substantially. For games you have already played for significant hours, refund eligibility becomes stricter. Tocancel advises you to review Ubisoft's Store Terms of Sale for Singapore, which outlines exact refund policies for your region.

Your right to dispute charges and escalate

If you cancel your Ubisoft subscription but the company continues to charge you, you have the right to dispute those charges immediately. Contact your bank or payment provider and explain that you cancelled the subscription and do not authorise further payments. Your bank can reverse unauthorised charges within a set timeframe, typically 60 to 120 days.

If Ubisoft refuses to refund you after you dispute the charge, escalate your complaint to the Consumers Association of Singapore (CASE). CASE is Singapore's official consumer advocacy body and has the authority to investigate and pressure companies to comply with consumer law. Tocancel recommends keeping screenshots, cancellation confirmations, and bank statements as proof of your cancellation request and the unwanted charges.

Your rights do not expire when you click cancel; they persist as long as the company continues to bill you unlawfully.

How to cancel ubisoft+ if you subscribed directly through Ubisoft

Step-by-step cancellation via the Ubisoft website

If you signed up for Ubisoft+ on the official Ubisoft website or store, follow this process to cancel before your next billing date.

1. Visit store.ubi.com and sign into your Ubisoft account using your email address and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before you proceed.
2. Click on your account name or profile icon in the top right corner of the page.
   • On mobile devices, this menu may appear as a hamburger icon (three horizontal lines).
3. Select Account or My Account from the dropdown menu that appears.
   • You will be taken to your account settings page.
4. Look for a section labelled Subscriptions, Billing, Memberships, or My Subscriptions.
   • This section displays all active and past subscriptions linked to your account.
5. Find Ubisoft+ in the subscription list and click on it to view full details.
   • You will see your current billing date, renewal amount, and payment method.
6. Select the option to Cancel Subscription, Unsubscribe, or Manage Subscription.
   • Different page layouts may use slightly different labels, but the intent is the same.
7. Read the confirmation message carefully. You will retain access to Ubisoft+ until the end of your current billing period.
   • Your access does not end immediately; it ends on your next renewal date.
8. Click the final Cancel, Confirm, or Yes, Cancel My Subscription button to complete the cancellation.
   • Do not simply close the browser tab without confirming.
9. You will receive a confirmation email within a few minutes to the address linked to your Ubisoft account.
   • Save this email as proof of your cancellation; you may need it to dispute future charges.

Critical timing: Cancel at least 2 to 3 days before your next billing date to ensure the cancellation processes in time. If Ubisoft charges you after you cancel, you have grounds to dispute the charge with your bank.

What happens after you cancel via Ubisoft

Once you confirm your cancellation, your subscription status changes to "Cancelled" or "Inactive" in your account settings. You will continue to have access to Ubisoft+ games and benefits until your current billing period ends. After that date, your access stops automatically, and you will not be charged again.

If you paid with a credit or debit card, your card will no longer be charged. If you paid with a gift balance or voucher, that balance will remain in your account for future purchases.

How to cancel ubisoft+ if you subscribed through apple app store or google play

Cancelling via apple app store on iPhone or iPad

If you subscribed to Ubisoft+ through the Apple App Store, you must cancel through your Apple account, not through Ubisoft directly. Apple handles all subscription management for apps purchased on its platform.

1. Open the App Store app on your iPhone or iPad.
   • Do not use the Settings app; you must use the App Store app itself.
2. Tap your profile icon or avatar in the bottom right corner of the screen.
   • This icon typically shows a silhouette or your profile photo.
3. Select Subscriptions from the menu that appears.
   • You will see a list of all active subscriptions on your Apple account.
4. Find Ubisoft+ in the list and tap on it.
   • The subscription details page will open, showing your renewal date and cost.
5. Tap Cancel Subscription or Edit Subscription and then select Cancel.
   • Apple will show you a reason menu; select the option that best reflects your choice to cancel.
6. Confirm your cancellation by tapping Confirm.
   • Apple will send you a confirmation email to your registered email address.

Your Ubisoft+ access through the Apple App Store will end on your next renewal date. You will receive no further charges from Apple after you cancel.

Cancelling via google play store on android devices

If you subscribed to Ubisoft+ through Google Play, Google manages your subscription, not Ubisoft. Follow these steps to cancel on your Android device.

1. Open the Google Play Store app on your Android device.
   • Ensure you are using the official Google Play Store, not a third-party app marketplace.
2. Tap the profile icon in the top right corner of the screen.
   • This will display your Google account options.
3. Select Payments and Subscriptions or Manage Subscriptions.
   • On some versions of Android, this option may appear under "Account" or "Settings".
4. Tap Subscriptions to view all your active subscription services.
   • You will see a complete list with renewal dates and costs.
5. Find Ubisoft+ and tap on it to open the subscription details.
   • Review your next billing date and payment method.
6. Tap Cancel Subscription at the bottom of the screen.
   • Google will ask you to confirm your decision and may offer a retention offer.
7. Follow the on-screen prompts and confirm the cancellation by tapping Yes, Cancel or Confirm.
   • Your cancellation is now complete.
8. Google will send a confirmation email within minutes.
   • Store this confirmation as proof of your cancellation.

After you cancel through Google Play, your Ubisoft+ subscription will no longer renew, and you will lose access at the end of your current billing period.

Ubisoft pricing and subscription costs in singapore

Understanding the cost structure helps you decide whether to cancel or keep your subscription. The table below shows typical Ubisoft+ pricing in Singapore as of 2026.

If you signed up for a promotional rate (such as SGD 0.99 for your first month), your renewal cost will jump to the standard monthly rate unless you cancel before that first renewal. Tocancel advises marking your renewal date on your calendar so you do not miss the cancellation window.

Refunds and chargebacks after you cancel

Eligibility for refunds in singapore

Under Singapore's Consumer Protection (Fair Trading) Act and Ubisoft's Store Terms of Sale, you may be eligible for a refund if you cancel within 14 days of purchase and have not significantly used the content. This applies to games purchased in the Ubisoft Store, not to Ubisoft+ subscriptions.

For Ubisoft+ subscriptions, you cannot request a refund for the current month simply because you decided to cancel. However, if you were charged after you cancelled, or if a billing error occurred, you have the right to a refund of that erroneous charge.

To request a refund for a game purchase, contact Ubisoft Support directly via their website and provide your order number, transaction date, and reason for the refund request. Ubisoft typically processes refund requests within 5 to 10 business days.

Disputing charges with your bank

If Ubisoft continues to charge you after you cancel, do not wait for the company to reply. Contact your bank immediately and initiate a chargeback or dispute for unauthorised charges. Provide your bank with your cancellation confirmation email and any screenshots showing your account status as "Cancelled".

Your bank will typically reverse the charge within 2 to 4 weeks and open an investigation into the merchant (Ubisoft). Ubisoft will have the opportunity to respond, but the burden of proof lies with them to show that you authorised the charges after you cancelled.

If your bank refuses to help or the dispute is unsuccessful, escalate to the Consumers Association of Singapore (CASE) and file a formal complaint. Tocancel has helped thousands of consumers recover unauthorised charges by following this escalation path.

Common mistakes to avoid when cancelling

Many people believe they have cancelled successfully only to be surprised by another charge weeks later. These mistakes delay your freedom from recurring billing and complicate disputes later.

Mistake 1: cancelling through the wrong platform

If you subscribed through Apple App Store or Google Play, cancelling through the Ubisoft website will not stop your subscription. Apple and Google control the subscription and the billing. Ubisoft cannot cancel a subscription it does not manage. Always cancel through the platform where you originally subscribed.

Mistake 2: not saving your cancellation confirmation

A cancellation confirmation email is your proof. Without it, you have no evidence that you cancelled if a dispute arises. Before you close the browser or app, screenshot your account status page showing your subscription as "Cancelled" or "Inactive". Save both the screenshot and the confirmation email to your device and cloud storage.

Mistake 3: cancelling too close to your renewal date

If you cancel on the same day your subscription renews, you may be too late. Tocancel recommends cancelling at least 3 to 5 days before your next billing date to ensure your cancellation processes. Verify your renewal date in your account settings and set a reminder 1 week earlier.

Mistake 4: assuming your access ends immediately

When you cancel, you retain access until the end of your current billing period. You are not refunded the current month. If your next renewal date is 30 days away, you still have 30 days of access after you cancel. Plan your final gaming sessions accordingly.

Mistake 5: not checking for linked services or pre-orders

If you have season passes or game pre-orders set to auto-renew in the Ubisoft Store, cancelling your Ubisoft+ subscription will not stop those. Review your account for any pending charges, gift balances, or promotional codes that may auto-apply to your account in the future.

What to do after you cancel Ubisoft

Verify your cancellation status

After you click confirm, log back into your Ubisoft account 1 to 2 hours later and check that your subscription status has changed to "Cancelled" or "Inactive". If it still shows "Active", try cancelling again or contact Ubisoft Support immediately.

Keep checking your email and bank statements for 30 days after your scheduled final billing date. If an unexpected charge appears, report it to your bank within 7 days of the transaction date.

Explore alternative gaming services

If you were using Ubisoft+ to access specific titles, consider alternatives. Game Pass by Xbox Game Pass for PC, PlayStation Plus, or Steam may offer similar libraries at comparable prices. Research whether any of these services include the games you want to play next.

Delete or archive your Ubisoft account (optional)

You do not have to delete your account after you cancel your subscription. Your account remains active, and you can still purchase games from the Ubisoft Store using your existing account. However, if you no longer plan to use Ubisoft services, you may request account deletion through Ubisoft Support, which will remove your personal data as required by Singapore data protection laws.

Pricing comparison: ubisoft+ versus alternatives in singapore

Before you cancel, compare Ubisoft+ against other gaming subscription services available in Singapore to ensure you are not paying for something you can replace.

If you primarily play games outside the Ubisoft catalogue, switching to Game Pass or PlayStation Plus may offer better value. Tocancel encourages you to compare your current play habits against the library size and cost of each service before cancelling.

Your rights checklist before you cancel

Use this checklist to ensure you exercise your consumer rights fully and avoid surprises after you cancel.

• Verify your next renewal date in your account settings (do not rely on memory).
• Cancel at least 3 to 5 days before your renewal date to ensure the cancellation processes.
• Screenshot your account status page after you cancel, showing "Cancelled" or "Inactive".
• Save the cancellation confirmation email for a minimum of 6 months.
• Check your email and bank statements for 30 days after your final scheduled billing date.
• If an unauthorised charge appears, dispute it with your bank within 7 days of the transaction.
• Keep proof of all cancellation attempts, payment records, and correspondence with Ubisoft.
• If Ubisoft refuses to refund you, file a complaint with the Consumers Association of Singapore (CASE).

Contacting Ubisoft and escalation in singapore

Ubisoft singapore office address and support channels

If you encounter problems during cancellation or are not refunded after you cancel, contact Ubisoft directly via the following channels.

Ubisoft Singapore office address:
Ubisoft Singapore Pte. Ltd.
Unit 3201A, Level 32, Solaris Tower
1 Fusionopolis Way
Singapore 138633

For customer support, visit support.ubisoft.com and select your country (Singapore) and game or service. You can submit a support ticket, and Ubisoft typically responds within 24 to 48 hours.

If you do not receive a satisfactory response from Ubisoft within 7 working days, escalate your complaint to:

Consumers Association of Singapore (CASE)
Email: [email protected]
Phone: 1800 221 5188
Website: www.case.org.sg

CASE will investigate your complaint and mediate between you and Ubisoft. CASE has resolved thousands of consumer disputes in Singapore and has the authority to recommend refunds and corrective action if Ubisoft has breached the Consumer Protection (Fair Trading) Act.

Final summary: your path to cancelling Ubisoft

You have a clear legal right to cancel any recurring subscription in Singapore. Ubisoft cannot lock you into unfair contract terms or make cancellation deliberately difficult. By following the steps outlined above, you will cancel successfully and stop recurring charges.

Whether you subscribed directly through Ubisoft, Apple App Store, or Google Play, the cancellation process takes fewer than 5 minutes. Save your confirmation, monitor your bank statements, and do not hesitate to escalate to your bank or CASE if an unauthorised charge appears after you cancel.

Tocancel has guided thousands of consumers through subscription cancellations across dozens of services. We understand your frustration and empower you with clear, actionable steps and your consumer rights. Your cancellation is valid and legally binding once you confirm it. You are in control of your spending.

Cancel today, and reclaim your financial freedom from unwanted recurring charges.