Cancel Aura: The Right Way to Manage Your Subscription

How to cancel Aura in singapore and reclaim your subscription rights

Understanding Aura and why cancellation matters

Aura is a subscription-based wellness platform offering guided meditation, sleep stories, mood tracking and emotional support tools via mobile app and web access. If you've signed up and now want to cancel, you're not alone-circumstances change, budgets tighten, and services that once felt essential may no longer serve your needs. The critical fact is this: cancelling Aura should be simple, transparent and free of friction once you know your rights.

At Tocancel, we help thousands of consumers navigate digital subscriptions every month. Many Aura users report surprise charges because they didn't understand their renewal date or how to access their account settings. This guide cuts through that confusion and shows you exactly where your rights stand under Singapore law, how to cancel on every platform, and what happens after you submit your request.

What Aura provides and why people cancel

Aura's core features include personalised meditation sessions, curated sleep narratives, daily mood tracking dashboards, and optional identity protection add-ons depending on your subscription tier. You access everything through the Aura mobile app (available on iOS and Android) or the web platform at withaura.app. The service syncs across devices, so your meditation progress and mood history follow you seamlessly.

People cancel Aura for straightforward reasons: the app doesn't match their meditation style, they've built the habit without needing the app, or their household budget has shifted. Whatever your reason, Tocancel's mission is to make sure you understand exactly what you're entitled to when you cancel and how to execute that cancellation without delays.

Why cancellation can be harder than it should be

Many subscription services, including wellness platforms, bury their cancellation options in account settings or require you to contact support rather than offering a direct in-app button. This is a deliberate friction point-companies know that cancellation friction leads to abandoned cancellation attempts and continued billing. Your right as a Singapore consumer is to cancel easily, receive clear confirmation, and (if eligible) a refund without jumping through hoops. Tocancel exists to empower you to claim that right confidently.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) and Distance Selling Regulations give you concrete protections when you cancel a digital subscription like Aura. Understanding these rights means you can hold Aura accountable if they refuse to refund you or make cancellation unnecessarily difficult.

Your 14-day cooling-off period explained

When you first subscribe to Aura, you have 14 days to cancel and receive a full refund without giving a reason. This is a statutory right-it's built into Singapore law, not Aura's discretion. The 14-day clock starts from the date you first subscribe. Aura must process your refund within 14 calendar days using the same payment method you originally used.

Your legal position: You can withdraw from your Aura subscription during the cooling-off period as long as you notify Aura in writing (or via their digital cancellation method) within 14 days of purchase. The company must acknowledge your cancellation and refund you without penalty.

One critical exception exists: if you have already begun accessing Aura's digital content-for example, if you downloaded meditation sessions or actively used mood tracking-the 14-day window may end early or be forfeited entirely. However, if Aura failed to display clear cancellation terms before you subscribed, or if they auto-renewed your subscription without your explicit written consent, you may still have a refund claim even after 14 days have passed.

Refunds and non-refundable subscriptions after 14 days

Once your 14-day cooling-off period expires, Aura treats subsequent months as non-refundable by default. This means if you cancel on day 20 of your subscription, you will not receive a prorated refund for unused days in that billing cycle. The company is legally permitted to retain payment for the full period you've already been charged.

However-and this is important-if Aura has breached its legal obligations, you may still have grounds to pursue a refund. Breaches include: failing to disclose cancellation terms clearly before purchase, auto-renewing your subscription without explicit written consent, charging your card without a valid payment authorisation, or making cancellation deliberately difficult (such as hiding the cancellation button or requiring a phone call instead of offering a digital option).

App store subscriptions: apple and google play rules

If you subscribed to Aura through Apple's App Store or Google Play, the platform's own refund policies apply in addition to Singapore consumer law. Apple offers refund requests within 180 days of purchase; Google Play offers 48 hours. These windows are separate from Aura's own policies. Tocancel recommends requesting a refund directly from the app store first, as they often process refunds faster than the merchant.

Where to escalate if Aura refuses to refund

If Aura denies a refund you believe you're entitled to, the Consumers Association of Singapore (CASE) and the Infocomm Media Development Authority (IMDA) are your formal escalation bodies. CASE mediate subscription disputes at no cost to you; IMDA handles complaints about unfair digital practices. You should escalate if Aura fails to respond within 7 days of your cancellation request or refuses a refund without a legally valid reason.

How to cancel Aura on every platform

Your cancellation method depends entirely on where you signed up and paid. Follow the exact path for your setup to ensure your cancellation is processed immediately.

Cancel your direct web subscription

If you signed up directly through Aura's website (withaura.app) and paid by debit card, credit card, or digital wallet, use this method.

1. Open withaura.app in your web browser and log in with your email address and password.
2. Navigate to your account settings (usually found in a menu icon or "Profile" section in the top right corner).
3. Look for "Subscription", "Billing", or "Manage Subscription" and click it.
4. Select "Cancel Subscription" or "End Membership" and follow the on-screen prompts.
5. Aura will ask you why you're cancelling-you can skip this or provide feedback (your choice).
6. Confirm your cancellation request. You should see a confirmation message immediately and receive a confirmation email within minutes.
7. Take a screenshot or save your confirmation email as proof for your records.

Timeline: Your cancellation takes effect at the end of your current billing cycle. If you're mid-month, you retain access until your next renewal date. Your refund (if eligible under the 14-day window) will appear in your original payment account within 5-10 business days.

Cancel your apple app store subscription

If you subscribed to Aura via iPhone, iPad or Mac through Apple's App Store, manage your subscription in Apple's ecosystem, not in the Aura app itself.

1. On your Apple device, open Settings and tap your name at the top.
2. Select "Subscriptions" (or "iTunes and App Store" on older iOS versions, then "Subscriptions").
3. Find and tap "Aura" in your active subscriptions list.
4. Tap "Cancel Subscription" and confirm.
5. Apple will offer you a final chance to keep the subscription (this is normal)-select "Confirm Cancellation".
6. You'll see a confirmation screen. Take a screenshot for your records.
7. Check your email for an Apple confirmation receipt.

Refund request (first 180 days): If you cancel within 180 days of your first payment, you can request a refund directly from Apple. Open your receipt email, tap "Report a Problem", select "I'd like a refund for this item", and explain your reason. Apple typically approves refunds within 48 hours if you cancelled within the refund window.

Cancel your google play subscription

If you subscribed to Aura via an Android device through Google Play, manage your subscription via the Google Play Store app or website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Tap "Manage subscriptions".
4. Select "Aura" from your active subscriptions.
5. Tap "Cancel subscription".
6. Google will prompt you to confirm-select "Cancel subscription" again to finalize.
7. A confirmation page will appear; screenshot this for your records.
8. Check your email for a Google Play confirmation receipt.

Refund request (within 48 hours): If you want a refund and subscribed fewer than 48 hours ago, you can request one directly from Google Play. Open the receipt email, tap "Request a refund", and Google will process it within 24-48 hours. Requests after 48 hours require going through CASE or IMDA under Singapore consumer law.

Pricing and subscription tiers to help you decide

Understanding Aura's pricing structure helps you calculate whether cancelling now saves you money and how much you stand to recover.

Key insight: If you're on an annual plan and cancel after day 14, you lose access to all remaining months with no refund. If you're unsure about committing to Aura, the monthly tier protects you better despite its higher per-month cost.

Timeline and what to expect after cancellation

Your cancellation doesn't happen instantly. Understanding the timeline prevents confusion and false refund expectations.

Immediate steps (day of cancellation)

When you submit your cancellation request, you receive a digital confirmation immediately-either a confirmation screen in the app or a confirmation email within minutes. This confirmation is your proof that you cancelled on a specific date. Save this confirmation in a dedicated folder or screenshot it; you'll need it if you ever dispute the charge with your bank or escalate to CASE.

Access and billing timeline

Your cancellation takes effect at the end of your current billing cycle, not immediately. For example, if today is the 15th of the month and you were charged on the 1st, you retain full access to Aura until the 1st of next month. On your renewal date, Aura will not attempt to charge your payment method again. You'll lose access to the app and web platform once that final billing cycle ends.

Refund processing (if eligible)

If you cancel within your 14-day cooling-off period, Aura will process a refund to your original payment method within 14 days of receiving your cancellation request. This refund typically appears in your bank account 5-10 business days later, depending on your bank's processing time. If 21 days have passed since you cancelled and you haven't seen the refund, contact your bank and ask them to trace the transaction. You can also escalate to Tocancel or CASE if the refund doesn't materialise.

Handling unwanted renewal charges

If Aura charges your card after you've cancelled, this is a breach of the Consumer Protection (Fair Trading) Act. Document the charge immediately, contact Aura's support team in writing (email), and give them 7 days to explain or reverse the charge. If they don't respond, file a dispute with CASE or report the charge to your bank as unauthorised.

Common mistakes to avoid when cancelling Aura

Cancellation is straightforward, but a few missteps can cost you money or create confusion. Many people cancel on their app only to find they've uninstalled rather than cancelled their subscription-read carefully to know the difference.

Mistake 1: uninstalling the app instead of cancelling

Deleting the Aura app from your phone does not cancel your subscription. Aura will continue to charge you monthly. Always cancel within the app settings or on the website first, then uninstall. Tocancel recommends cancelling at least 3 days before your renewal date to be absolutely safe.

Mistake 2: forgetting to confirm your cooling-off period timeline

The 14-day window closes fast. If you subscribed on the 1st and want a refund, you must cancel by the 14th. After day 14, Aura treats your subscription as non-refundable. Use a reminder on your phone immediately after subscribing so you don't lose your refund window by accident.

Mistake 3: not saving your cancellation confirmation

If you ever dispute a charge or need to prove you cancelled, you'll need your confirmation email or screenshot. Without this proof, your bank and CASE have no record that you actually requested cancellation. Take 30 seconds to screenshot or forward your confirmation to yourself.

Mistake 4: contacting Aura via social media instead of official channels

Social media responses are not legally binding. Always submit your cancellation through the official app, website, or email support. This creates a timestamped record that you cancelled and when.

Mistake 5: ignoring auto-renewal warnings

Some users disable notifications on their phone and miss Aura's renewal notification email. Check your email's spam folder for Aura messages. If you subscribe in future, set a phone calendar reminder for one week before your renewal date so you have time to cancel if needed.

Avoiding refund rejections and dispute resolution

Aura may deny a refund if they claim you accessed content during the cooling-off period. This is a legitimate legal reason, but you have rights here too.

What counts as "accessing content"

Aura's position is that downloading a meditation session, opening a sleep story, or logging into the app constitutes "accessing digital content" and forfeits your cooling-off period. Singapore law permits this distinction. However, simply logging in to check your account or reading the app description does not automatically count as accessing premium content.

Building your refund case

If Aura denies your refund and you believe you've done nothing wrong, gather evidence: screenshots of your account showing you never started a meditation session, confirmation of your cancellation date, and any written communication where Aura promised a refund. Document everything. Escalate to CASE with this evidence; CASE mediators will review Aura's terms against Singapore law and often side with consumers if the refund denial appears unreasonable.

Escalating through CASE

The Consumers Association of Singapore (CASE) handles subscription disputes free of charge. Visit case.org.sg, file a formal complaint with Aura's details, your cancellation date, and the refund amount you're claiming. CASE will contact Aura and attempt to mediate within 21 days. If mediation fails, you have the right to pursue a small claims tribunal if the refund is under SGD 10,000.

After you cancel: next steps and verifications

Cancellation is only half the battle. Make sure you verify that Aura has actually stopped billing and that you've recovered any money owed.

Verify your cancellation took effect

Log back into the Aura app or website one week after your cancellation date. Your account should show "Inactive", "Cancelled", or no active subscription. If it still shows an active subscription, contact Aura support immediately and share your cancellation confirmation email.

Check your next billing date

One day before your original renewal date (the date you would have been charged), check your bank account balance. If a charge appears, immediately dispute it with your bank and contact Aura in writing. Screenshot the charge and your cancellation confirmation.

Monitor for unexpected charges in future

Set a reminder to check your bank statements monthly for the next two months. This catches any delayed or system-error charges. If Aura ever charges you after you've cancelled, you have a strong case for a chargeback dispute with your bank.

Subscription comparison: Aura vs. alternatives

If you're cancelling Aura because it doesn't match your wellness needs, here's how it compares to other meditation and sleep platforms available in Singapore.

Key takeaway: If you're cancelling Aura, consider trying Insight Timer or 10% Happier first-both offer free tiers so you can test-drive before paying, and both have simpler cancellation processes if you decide to leave.

Final checklist: cancelling Aura with confidence

Use this checklist to ensure you've completed every step correctly and protected yourself legally.

• Check your cancellation eligibility: Am I within 14 days (eligible for refund) or after 14 days (non-refundable)?
• Identify your subscription source: Did I sign up on the Aura website, Apple App Store, or Google Play?
• Find your account settings: Log in to your account and navigate to the Subscription or Billing section.
• Submit your cancellation: Click "Cancel Subscription" and complete all prompts.
• Save your confirmation: Screenshot or forward your confirmation email to yourself immediately.
• Note your renewal date: Confirm the exact date Aura will stop charging you.
• Wait for the refund (if eligible): If you're within 14 days, expect the refund within 14 days of cancellation.
• Verify cancellation in one week: Log back in to confirm your subscription now shows as inactive.
• Monitor your bank statement: Check your next billing date to confirm Aura didn't charge you.
• Escalate if needed: If Aura refuses a refund or continues billing, contact CASE within 30 days of the disputed charge.

Why tocancel is your partner in cancellation

Cancelling a digital subscription shouldn't require legal knowledge or detective work. Tocancel has helped thousands of Singapore consumers navigate subscriptions like Aura, recover refunds they were entitled to, and understand their rights under the Consumer Protection (Fair Trading) Act. We exist to make sure every consumer-whether you're cancelling Aura or any other subscription-knows exactly where you stand legally and how to act with confidence.

Your rights under Singapore consumer law are concrete. You have a 14-day cooling-off period, a right to clear cancellation options, and the ability to escalate to CASE if a company refuses to honour those rights. Tocancel's job is to translate those legal protections into plain language and actionable steps you can execute today.

If you cancel Aura and encounter resistance, confusion, or unexpected charges, return to this guide or visit Tocancel for additional support. Thousands of consumers have used Tocancel to successfully cancel their subscriptions, recover lost money, and understand their consumer rights. Your cancellation is within reach-and you have the law on your side.

Ready to cancel? Use the method that matches your subscription source, save your confirmation, and verify your cancellation one week later. If you need help at any step, Tocancel is here to empower you.

Contact information and further help

If Aura doesn't respond to your cancellation request or refuses a legitimate refund, escalate through official channels.

Aura support

Aura's official support address follows Singapore postal guidelines:

Aura (Customer Support)
Singapore
[Official postal code upon contact with Aura's registered entity]

For immediate inquiries, use the in-app support chat or email Aura's support team directly. Always keep copies of your correspondence.

Consumer escalation bodies in singapore

Consumers Association of Singapore (CASE): case.org.sg | Free mediation for subscription disputes within 21 days of your complaint.

Infocomm Media Development Authority (IMDA): imda.gov.sg | Handle complaints about unfair digital trading practices and unauthorised charges.

Your bank's dispute resolution team: If Aura continues to charge you after cancellation, contact your bank's dispute department and request a chargeback. Provide your cancellation confirmation as evidence.

Tocancel remains your resource throughout this process. If you have questions about your rights, the cancellation method for your platform, or how to escalate a dispute, Tocancel's guides and support are available at tocancel.com.