Cancel Care/Of: The Right Way to Protect Your Money

How to cancel Care/Of and recover your money after the service shutdown in singapore

Understanding Care/Of's closure and why you need to act now

Care/Of was a personalised vitamin and supplement subscription service that delivered custom daily packets to your door each month. The company operated by NoHo Health Inc., a US-based business, and matched your supplements to your health profile using an online questionnaire. On 17 June 2024, Care/Of ceased all operations entirely.

This shutdown affects you if you have an active subscription, pending orders, or recurring charges on your account. Even though the service no longer exists, your payment method may still be charged automatically every month. Tocancel is here to help you understand your legal rights and walk you through cancellation step by step. You deserve clarity on what happened and confidence in how to protect your money.

What happened to Care/Of

On 17 June 2024, NoHo Health Inc. shut down Care/Of's operations permanently. The company stopped processing new orders, fulfilling subscriptions, and providing customer support. Your account may still appear online, but no service exists behind it. This gap between an inactive company and active billing systems creates real risk for subscribers like you.

Many subscribers discovered unexpected charges weeks or months after the shutdown because their subscriptions remained active in payment systems. Your bank, credit card, Apple App Store, or Google Play may have continued to bill you for a service that could no longer deliver anything. This is why immediate action is essential to stop further charges.

Why cancelling immediately protects your account

Even though Care/Of no longer operates, your subscription may still be active in payment processing systems. If your subscription was set to auto-renew, you could be charged indefinitely for a service that delivers nothing. Cancelling now prevents phantom charges and protects your bank account from unauthorised deductions.

Acting quickly also strengthens your position if you need to dispute charges or claim a refund later. When you have documented your cancellation attempt and evidence of the shutdown, consumer authorities in Singapore take your claim more seriously. Tocancel recommends gathering screenshots of all charges, cancellation confirmations, and any communication about Care/Of before you proceed.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you specific legal protections when a company closes or fails to deliver services you paid for.

What the law guarantees you

The Consumer Protection (Fair Trading) Act protects you as a buyer of goods or services. You have the right to receive what was promised, accurate information about what you are buying, and fair treatment if something goes wrong. When Care/Of ceased operations, it broke its contract with you. You paid money for a service it could no longer deliver. This is a breach of contract, and you are entitled to a remedy.

If you were charged after 17 June 2024 for a service that no longer existed, those charges were unjust. You gave the company money in exchange for nothing. Under Singapore law, you can claim that money back. The fact that Care/Of is now inactive does not erase your right to recover what you paid.

Your legal position: You paid for a service. The service stopped. You are entitled to recover that money or have the charges stopped permanently. Tocancel recommends treating this as a consumer dispute, not a lost cause.

How to escalate if Care/Of does not respond

If Care/Of (NoHo Health Inc.) ignores your cancellation request or refuses to refund charges, you can file a complaint with CASE (Consumers Association of Singapore). CASE is the official consumer advocacy body in Singapore and investigates disputes between consumers and businesses.

To file a CASE complaint, visit the CASE website or call 6100 0315 during business hours. Provide CASE with screenshots of your charges, your cancellation attempts, and the Care/Of shutdown date. CASE will contact NoHo Health Inc. on your behalf and pressure the company to refund you. If the company does not respond to CASE, you can escalate to the Singapore courts, though CASE typically resolves most disputes without legal proceedings.

Tocancel also recommends contacting your bank or payment provider directly. If you were charged through a credit card, debit card, Apple App Store, or Google Play, you have the right to dispute those charges. Your bank can reverse fraudulent or unauthorised transactions. This is often faster than waiting for Care/Of to respond.

How to cancel your Care/Of subscription

Cancellation depends on where your subscription is active and how you set it up. Most subscribers used either the Care/Of website, Apple App Store, or Google Play. Follow the method that applies to your account.

Cancel through your payment provider if the Care/Of app or website does not work

Because Care/Of's operations have ceased, you may not be able to log in or access cancellation tools on their platform. If this happens, cancel through the company that actually charges your account each month.

1. If you used a credit card or debit card: Contact your bank directly. Tell them you want to cancel recurring charges for Care/Of. Your bank can block future transactions and reverse unauthorised charges made after 17 June 2024. Provide your bank with your Care/Of subscription confirmation email and the dates you were charged.
   • Call your bank's customer service line (find the number on the back of your card)
   • Request cancellation of the recurring payment to "NoHo Health Inc." or "Care/Of"
   • Ask for written confirmation of the cancellation
   • Request reversal of any charges made after the shutdown date
2. If you subscribed through Apple App Store: Go to Settings > [Your Name] > Subscriptions > Care/Of > Cancel Subscription. Apple will stop billing you immediately. Keep a screenshot of the cancellation confirmation.
   • Open the App Store app on your iPhone, iPad, or Mac
   • Tap your profile icon in the top right
   • Select "Subscriptions"
   • Find "Care/Of" and tap it
   • Tap "Cancel Subscription" and confirm
3. If you subscribed through Google Play: Open Google Play Store > tap your profile > Subscriptions > Care/Of > Cancel Subscription. Google will stop charging you immediately. Save a screenshot of the cancellation.
   • Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right
   • Select "Payments and subscriptions" > "Subscriptions"
   • Find "Care/Of" and tap it
   • Tap "Cancel Subscription" and confirm
4. Send written cancellation notice to NoHo Health Inc.: Even if you cancel through your payment provider, send written confirmation to the company's official address. This creates a paper trail and strengthens any refund claim you make later.
   • Use registered mail or courier (recommended for proof of delivery)
   • Address your letter to: NoHo Health Inc., 275 Madison Avenue, Suite 1400, New York, NY 10016, USA
   • Include your full name, email address, Care/Of account email, and subscription start date
   • State clearly: "I cancel my Care/Of subscription effective immediately. I request refund of all charges made after 17 June 2024."
   • Keep a copy of your letter and proof of posting

After you cancel, Tocancel recommends waiting 5 to 7 business days, then checking your account with your payment provider to confirm no further charges appear.

Refund options and what you can realistically recover

Recovering money depends on whether you cancel through your payment provider or pursue a formal dispute. Your best option depends on how much you were charged and how long ago.

Getting money back from your bank or payment provider

Your bank or payment provider (Apple, Google, your credit card company) is often your fastest route to a refund. You have the right to dispute charges for services not delivered. Care/Of no longer operates, so no service was delivered.

Contact your bank and say: "I was charged for a subscription service that ceased operations on 17 June 2024. I did not authorise charges after that date. I want to dispute these charges and request a refund." Provide your bank with screenshots of the charges and any emails from Care/Of about the shutdown.

Most banks will refund charges made within the last 60 to 90 days. If you were charged weeks ago, your bank may still reverse the transaction if you act now. Banks typically complete disputes within 10 to 30 days. Tocancel recommends filing this dispute as soon as possible, especially if you have multiple months of unauthorised charges.

Filing a complaint with CASE for larger or older charges

If your bank refuses to refund you, or if your charges are older than 90 days, file a complaint with CASE. CASE can investigate Care/Of's closure and pressure NoHo Health Inc. to refund subscribers. CASE has authority to recommend remedies, and most companies comply to avoid regulatory penalties.

CASE complaints are free and usually resolved within 60 days. There is no cost to file, and you do not need a lawyer. Tocancel recommends gathering all evidence first: screenshots of charges, emails from Care/Of, proof of cancellation attempts, and your bank's refusal to help (if applicable).

Refund timeline and payment method comparison

What to do after you cancel

Cancelling is not the end of your work. Verify that no further charges appear and keep all evidence of your cancellation.

Monitor your account for phantom charges

After you cancel, check your bank statement, credit card, Apple, and Google accounts weekly for the next 30 days. Sometimes payment systems take time to process cancellations, or errors can cause duplicate charges. If you see a charge after your cancellation date, contact your bank immediately and report it as unauthorised.

Tocancel recommends setting a reminder in your phone for 30 days from today to review your statements one final time. This small step catches any errors before they compound into bigger losses.

Keep all cancellation evidence

Save every piece of evidence: your cancellation confirmation email from Apple or Google, screenshots of your bank's cancellation confirmation, copies of any letters you sent to NoHo Health Inc., and your bank statements showing the charges and any refunds. Store these in a folder on your computer or phone, and email yourself a copy as a backup.

If you later need to file a CASE complaint or take legal action, you will need this evidence. Courts and consumer authorities require proof that you cancelled and that charges continued or were wrongfully deducted. Tocancel has helped thousands of consumers cancel subscriptions, and the ones who succeed fastest are those who document every step.

Common mistakes to avoid when cancelling Care/Of

Many subscribers make cancellation harder than it needs to be. We understand the frustration of a shutdown service, and these mistakes are easy to make. Here is how to avoid them.

Not cancelling through your payment provider if the Care/Of website fails

The biggest mistake is assuming you must cancel through Care/Of's own website or app. You do not. If the Care/Of website is down or your account no longer works, cancel directly through the company that charges you: your bank, Apple, or Google. They have the power to stop the charge immediately, and you do not need Care/Of's permission.

Failing to document your cancellation

Always take a screenshot of cancellation confirmations. If a payment provider says "Cancellation confirmed," capture that exact screen. If your bank says they blocked future charges, ask them to email you a confirmation and save it. This evidence is invaluable if you later dispute charges or file a CASE complaint.

Not contacting your bank about unauthorised charges

Many subscribers assume they cannot recover money if Care/Of has shut down. This is incorrect. Your bank is legally required to help you dispute charges for services not rendered. Do not accept "Care/Of went out of business" as a reason for the charge to stick. Contact your bank and insist on a refund discussion.

Ignoring charges made after the shutdown date

If you were charged on or after 17 June 2024, those charges are especially recoverable because Care/Of was not operating. These are the easiest charges to dispute. Tocancel recommends prioritising refund requests for post-shutdown charges first, then handling older charges separately if needed.

Your cancellation checklist

Contact information for cancellation and escalation

Send your cancellation notice and any formal requests to NoHo Health Inc.'s official address. Use registered mail or courier to ensure proof of delivery.

Official cancellation address

NoHo Health Inc.
275 Madison Avenue
Suite 1400
New York, NY 10016
United States of America

Include your full name, email address, Care/Of subscription email, subscription start date, and a clear statement: "I cancel my Care/Of subscription effective immediately. I request refund of all charges made after 17 June 2024."

Escalation contacts in singapore

CASE (Consumers Association of Singapore)
Phone: 6100 0315
Website: www.case.org.sg
File a complaint if Care/Of or your payment provider refuses to help.

Your bank or payment provider's dispute department
Call the number on the back of your credit or debit card and ask to dispute unauthorised charges.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds after service shutdowns. You have the law on your side. Care/Of stopped operating on 17 June 2024, and you paid for a service that no longer exists. Act now to cancel all charges, gather your evidence, and file a refund claim if needed. Your money is recoverable, and Tocancel is here to guide you through every step.