Cancel Hubble Contacts: Step-by-Step Guide

How to cancel Hubble Contacts in singapore and get your refund

What is Hubble Contacts and why subscribers cancel

Hubble Contacts is a subscription service that delivers daily disposable contact lenses directly to your home each month. You manage your account online, adjust your prescription as needed, and pause or cancel whenever you choose. The service operates on automatic renewal, charging your payment method monthly unless you take action to stop it.

In Singapore, subscribers cancel for many reasons: their prescription changes, they switch to glasses, the lenses irritate their eyes, or they simply want to cut monthly expenses. Whatever your reason, cancellation is your legal right. Tocancel is here to guide you through the process step by step, ensuring you stop unwanted charges and keep proof of your cancellation for your records.

Understanding the subscription model

Hubble's automatic renewal system works like this: each month, your payment method is charged and a new shipment of lenses is dispatched to you. If you cancel before your next billing date, you stop future charges and shipments. If you cancel after a charge has been processed, you'll still receive and pay for that month's lenses, though you can refuse delivery or request a refund depending on Hubble's policy and Singapore's consumer protections.

Timing your cancellation matters more than you might think. Cancel at least 3 to 5 business days before your next billing date to avoid accidental charges due to processing delays.

Why tocancel recommends acting now

Every week you delay costs you another subscription fee. If you've already decided to cancel, the sooner you act, the more money you save. Tocancel has helped thousands of Singapore consumers stop unwanted charges by taking action today rather than tomorrow.

Your consumer rights under singapore law

This section explains what the law actually guarantees you when you cancel a subscription service.

Consumer protection (Fair trading) act protections

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel subscription services without penalty within a cooling-off period, typically 7 calendar days from the date you signed up or received your first shipment. After this period, you still have the right to cancel, but Hubble may charge you for services already delivered.

Your legal position is clear: you have the right to cancel; the company must honor your request within a reasonable timeframe; and you must receive written confirmation of that cancellation. The Consumers Association of Singapore (CASE) enforces these rights if Hubble fails to comply.

Your right to written confirmation

When you cancel, you have the right to receive written confirmation of that cancellation, including the effective date and your final billing date. This confirmation is not a courtesy; it's your legal proof that you acted. Always screenshot or print your confirmation, and save any emails from Hubble that acknowledge your cancellation request.

If Hubble refuses to provide confirmation or continues to charge you after you've cancelled, you have grounds to escalate your complaint to CASE or dispute the charges with your bank.

How to cancel Hubble Contacts step by step

Hubble offers three main cancellation methods, each with clear steps to follow.

Cancel through your Hubble online account

The quickest and most straightforward way to cancel is through your member portal.

1. Visit the Hubble Contacts website and log in with your email address and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to your account settings or billing section (usually in the top-right menu or under a "My Account" label).
   • Look for tabs labeled "Subscription," "Billing," or "Payment method."
3. Select the option to manage your subscription.
   • This may be labeled "Manage subscription," "Subscription settings," or "Active subscriptions."
4. Choose "Cancel subscription" and confirm your choice when prompted.
   • Hubble may offer a discount to retain you; decline this unless you genuinely want to stay.
   • Some services ask for a cancellation reason; answer honestly so Hubble understands customer concerns.
5. Take a screenshot or print the cancellation confirmation page immediately.
   • This is your proof of cancellation and your protection if a dispute arises later.
   • Save the date and time of cancellation on the same document.
6. Check your email for a confirmation message from Hubble within 24 hours.
   • If you don't receive confirmation within this timeframe, contact Hubble's support team to verify the cancellation went through.

This method is fastest because you have instant confirmation and a clear digital record.

Cancel by phone with Hubble support

If you prefer speaking directly to a representative or need immediate verbal confirmation, phone cancellation works well.

1. Locate Hubble's Singapore customer service number on your recent invoice, email receipt, or the Hubble website contact page.
   • Write down the phone number and the date and time you plan to call.
2. Have your account details ready before you call.
   • Prepare your account email address, phone number, or account number.
3. Call the customer service team and clearly state that you want to cancel your subscription immediately.
   • Use this exact phrase: "I want to cancel my Hubble Contacts subscription effective immediately."
4. Ask the representative for a cancellation reference number and note it down.
   • Also record the date, time, and the representative's name if they provide it.
5. Confirm the final billing date and when your cancellation takes effect.
   • Ask: "What is my final billing date and when will the cancellation be effective?"
6. Request a cancellation confirmation email to your inbox for your records.
   • Ask: "Can you send me a confirmation email of this cancellation to (your email address)?"
7. Hang up only after you have this confirmation in writing.
   • Verbal promises alone are not proof; written confirmation protects you.

Be aware that some support representatives may offer discounts, pauses, or plan changes to retain you. Politely but firmly decline these unless you genuinely want them; stay focused on your cancellation request.

Cancel via email or live chat

Written communication creates a clear paper trail and is ideal if you prefer documentation or have limited phone availability.

1. Find Hubble's contact email address on the website or your account settings.
   • Look for a "Contact us" page or a support email in your account dashboard.
2. Send an email with the subject line: "Cancellation request for my Hubble Contacts subscription."
   • Use clear, professional language in your message.
3. In the email body, include all the following information:
   • Your full name as it appears on your account.
   • Your account email address.
   • Your account number (if you have it).
   • A clear request: "I request immediate cancellation of my Hubble Contacts subscription effective today."
   • Today's date.
4. Send the email and keep a copy in a folder labeled "Cancellation - Hubble."
   • Note the date and time you sent it.
5. Wait for a reply from Hubble within 48 business hours.
   • Most companies respond within this timeframe; if not, follow up with a second email.
6. When you receive confirmation, save that email and screenshot it for your records.
   • Print it or save it as a PDF to ensure you retain access forever.

Email and chat create a written record that protects you far better than a phone call; CASE investigators and your bank both prefer these for dispute resolution.

Understanding Hubble Contacts pricing and refund eligibility

This section explains what you may be charged and what you can reasonably expect back.

Monthly subscription pricing in singapore

Prices vary based on your prescription, lens brand, and any promotional offers you received at sign-up. Always check your most recent invoice to confirm your exact monthly charge.

Refund eligibility after cancellation

Your refund rights depend on when you cancel relative to your billing cycle and Hubble's terms.

• If you cancel before your next billing date, you stop future charges immediately and owe nothing further.
• If you cancel after a charge has been processed, you are entitled to a refund for that month's lenses if you have not opened or used them, under Singapore's Consumer Protection rules for goods sold at a distance.
• If you have opened the lenses or they have been dispatched to you, your refund may be subject to Hubble's return policy; however, you may still dispute the charge with your bank if you believe Hubble failed to honor your cancellation request.

Always request a refund explicitly when you cancel, stating: "I request cancellation and a refund for any charges processed after today." This creates a clear record of your intention.

What happens after you cancel Hubble Contacts

Cancellation doesn't end when you receive confirmation; you must monitor your account to ensure no further charges occur.

Verify that charges have stopped

After cancelling, check your bank and credit card statements weekly for the next two billing cycles to ensure Hubble has stopped charging you.

• If a charge appears after your cancellation date, contact your bank immediately and dispute it as an unauthorized charge.
• Provide your bank with your cancellation confirmation as evidence that you requested the service to stop.
• Your bank can reverse the charge within 90 days of the transaction, though you should act as soon as possible.

Handle accidental shipments

If you receive a shipment of lenses after you've cancelled, you have the right to refuse delivery or return the package unopened for a refund.

• Mark the package "Return to sender" and refuse the delivery if possible.
• Email Hubble immediately with proof of your cancellation and inform them that you've refused the shipment.
• Ask for confirmation that you will not be charged for this shipment.
• If a charge for this shipment appears on your statement, dispute it with your bank using your cancellation confirmation as proof.

Delete your account (optional but recommended)

Cancelling your subscription does not delete your account. If you want to remove your personal data from Hubble's systems, send a data deletion request to their privacy team. Under Singapore's Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data, though Hubble may retain some information for legal or accounting purposes.

Send this request in writing to Hubble's data protection office (address provided at the end of this guide) with the subject line: "Data deletion request under PDPA."

Common mistakes that cost you money

Many subscribers find themselves charged after cancelling because they make one of these avoidable errors.

Mistake one: forgetting to cancel before the billing date

If you cancel on the 20th of the month but your billing date is the 15th, you've already paid for that month and may not receive a refund unless the shipment hasn't been dispatched. Tocancel recommends cancelling at least 3 business days before your scheduled billing date to avoid this trap.

Check your first invoice to find your exact billing date, then set a calendar reminder 5 days before it to cancel in time.

Mistake two: not saving your cancellation confirmation

If you cancel but lose your confirmation, you have no proof to show Hubble or your bank if a dispute arises. Always take a screenshot, print the confirmation page, and save the confirmation email. Treat these documents as carefully as you would a receipt for any other purchase.

Mistake three: assuming verbal cancellation is final

You called Hubble, the representative said "your subscription is cancelled," and you felt relieved. Two weeks later, another charge appeared. Verbal confirmations are not proof; only written confirmation (email, confirmation page, or reference number) protects you legally. Always insist on written confirmation when you cancel by phone.

Mistake four: ignoring charges after cancellation

You notice a charge on your bank statement one month after you cancelled, but you think "I'll sort it out later." By the time you contact your bank, 60 days have passed and your dispute window is closing. Act immediately if you see an unexpected charge; contact both Hubble and your bank within 48 hours.

When to contact tocancel and escalate your complaint

If Hubble refuses to cancel your subscription, ignores your cancellation request, or continues to charge you, Tocancel recommends escalating your complaint.

Escalation steps

1. Contact Hubble's customer service a second time with your original cancellation confirmation attached.
   • Be polite but firm: "I cancelled my subscription on (date). I have attached my cancellation confirmation. Please confirm that my account is no longer active and that I will not be charged further."
2. If Hubble does not resolve the issue within 5 business days, dispute the charge with your bank.
   • Provide your bank with your cancellation confirmation and any correspondence with Hubble.
3. File a complaint with the Consumers Association of Singapore (CASE) if Hubble or your bank fails to help.
   • Visit the CASE website (case.org.sg) and submit your complaint with all supporting documents.
   • CASE investigates disputes between consumers and businesses and can compel Hubble to resolve your case.

You do not need a lawyer to escalate; CASE handles complaints at no cost to you and has the authority to enforce consumer rights under the Consumer Protection (Fair Trading) Act.

Hubble Contacts cancellation checklist

Use this checklist to ensure you've completed every step and have all the proof you need.

Do not consider yourself fully cancelled until you have completed every step and have proof saved.

Should you keep or cancel your Hubble Contacts subscription?

This comparison helps you decide if cancellation is right for you.

If three or more items in the "cancel" column apply to you, cancellation is probably the right choice. Tocancel encourages you to act on that decision today.

How tocancel helps you cancel with confidence

Tocancel is your guide through every subscription cancellation, from understanding your legal rights to handling disputes.

Tocancel has helped thousands of consumers in Singapore cancel unwanted subscriptions, recover refunds, and stop automatic charges. Whether you're cancelling Hubble or any other service, Tocancel provides step-by-step instructions, templates for cancellation emails, and links to consumer protection authorities.

Your rights as a consumer are not negotiable. Companies like Hubble Contacts must honor your cancellation request, provide written confirmation, and stop charging you within a reasonable timeframe. If they don't, you have legal recourse through your bank and through CASE.

Start your cancellation today by choosing one of the three methods above. Save your confirmation. Monitor your bank statements. And if Hubble refuses to stop charging, escalate to CASE with confidence-you have the law on your side, and Tocancel has equipped you with the knowledge to enforce it.

Contact address for Hubble Contacts cancellation requests

If you prefer to send a formal written cancellation request by post, use the address below. Send your letter via registered mail and keep a copy for your records.

Hubble Contacts customer service
For cancellation requests and data protection inquiries, refer to the postal address listed in Hubble's official privacy policy or the contact page of the Hubble website. This address is the official correspondence point for subscription cancellations and PDPA-related requests in Singapore.

Include in your letter: your full name, account email address, account number (if available), a clear cancellation request, and the date. Request written confirmation by return mail.

Tocancel recommends sending cancellation requests by email whenever possible, as it creates an instant timestamped record. However, if you need formal documentation for legal purposes, registered mail provides an additional layer of proof.

Remember: you have the right to cancel at any time, and Hubble must honor that right without unreasonable delay. Tocancel stands with you throughout the process.