Cancel Numan: Your Step-by-Step Guide

How to cancel Numan in singapore: your complete guide to stopping men's health subscriptions

Why you might want to cancel Numan

Numan is a digital health platform that delivers personalised medical consultations, prescriptions and treatment plans for men's health concerns including hair loss, sexual health, weight management and testosterone replacement therapy. You complete an online assessment, a licensed clinician reviews your profile, and medications ship directly to your address in Singapore.

Many subscribers begin with genuine hope but discover the financial commitment strains their budget, the treatment results disappoint, side effects emerge, or their circumstances change. If cancellation makes sense for you, Tocancel is here to guide you through the process step by step. The challenge with Numan is that it bundles clinical care with pharmaceutical dispatch, meaning a simple app store cancellation won't stop your next medication shipment. You must follow Numan's internal cancellation process to avoid unwanted charges and deliveries.

Common reasons to cancel

You should cancel Numan if you've completed your treatment course, experienced unexpected side effects, found a more affordable alternative provider, or simply wish to pause while you evaluate your progress. Cost is often the primary driver, as ongoing medication and consultation fees accumulate quickly. Whatever your reason, cancelling promptly prevents automatic renewals and protects your account from future charges.

The cancellation trap to avoid

Unlike simple app subscriptions, Numan's infrastructure spans multiple systems. Cancelling only through the Apple App Store or Google Play Store stops platform billing but leaves Numan's internal subscription active. This means you may still receive medication shipments and face unexpected charges weeks after you thought you had cancelled. Tocancel has identified this exact trap and built this guide to ensure you avoid it.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when dealing with subscription services like Numan. This Act protects you from unfair trading practices and gives you concrete leverage if Numan refuses reasonable cancellation or withholds refunds improperly.

What the law requires of Numan

Under the Consumer Protection (Fair Trading) Act, Numan must act honestly and fairly in all dealings with you. The company must display clear cancellation terms before you subscribe; if their cancellation process is deliberately obscured or unclear, that breaches the Act. If Numan charges you after you have cancelled, fails to honour a stated refund promise, or delivers faulty medication, you have legal grounds to escalate the matter. Your legal position is strong: the law assumes traders must be transparent about how to exit a contract.

Prescription medications in Singapore are additionally regulated by the Health Sciences Authority (HSA). If you receive damaged, expired or incorrectly dispensed medication, you can lodge a complaint with HSA, which carries regulatory authority and often prompts faster resolution than customer service alone.

How to escalate to the consumer association of singapore

If Numan refuses your cancellation request, continues charging after you have cancelled, or denies a refund you believe you are entitled to, lodge a formal complaint with the Consumer Association of Singapore (CASE). CASE offers free mediation and can pressure traders to comply with consumer law. Visit case.org.sg or call 6100 0315 to file a complaint. Provide documentation of your cancellation attempts and any unwanted charges. CASE's intervention often resolves disputes that customer service refuses to acknowledge.

Methods to cancel Numan: your two-step approach

Cancelling Numan requires completing two separate cancellations to fully stop your subscription and medication shipments.

Platform-specific cancellation (Apple app store and google play store)

If you originally subscribed through Apple's App Store or Google Play Store, you must cancel your subscription through the same platform where you enrolled.

1. Open the App Store or Google Play Store on your device
   • On Apple devices: tap your profile icon, select Subscriptions, find Numan, and tap Cancel Subscription
   • On Android devices: open Google Play, navigate to Subscriptions, select Numan, and choose Cancel Subscription
2. Confirm the cancellation when prompted by your platform
3. Take a screenshot of the cancellation confirmation for your records

Platform cancellation stops future charges through your App Store or Google Play account but does not notify Numan's internal systems. Tocancel emphasises this step only completes half of your cancellation process.

Direct cancellation through numan's website or app

You must also cancel directly with Numan through their website or mobile app to halt medication dispatch. This is the critical second step that many customers miss.

1. Log into your Numan account via the mobile app or website (numan.com or the official app)
2. Navigate to your Account or Settings section
3. Select Manage Subscription or Subscription Settings
4. Choose the option to Cancel Subscription or Pause Subscription (if pausing is preferred)
5. Confirm your cancellation request and note any final dates provided
6. Request written confirmation of your cancellation via email to the address shown in your account
7. Save all confirmation emails and screenshots for your records

Direct cancellation is the step that instructs Numan to stop charging you and halt all medication shipments. Without this step, Numan's system continues operating independently of your App Store or Google Play cancellation. Tocancel advises completing this step within 48 hours of your platform cancellation to ensure consistency across both systems.

Pricing and subscription tiers at Numan

Understanding Numan's pricing structure helps you calculate potential refunds and identify when you should cancel.

Most customers subscribe to the Standard treatment tier, which bundles consultation, prescription review and monthly medication shipment. If you cancel mid-month, you may qualify for a pro-rated refund of unused days, though Numan's refund policy varies by billing cycle. Tocancel recommends requesting a refund in writing when you cancel if you are more than a few days into your billing cycle.

Refunds and what to expect after cancellation

Numan's refund policy depends on your subscription tier, how far into your billing cycle you are, and whether you have received and used medication.

When you qualify for a refund

You qualify for a refund if you cancel before your next billing date and have not consumed or opened your current medication. If you cancel on day 5 of a 30-day billing cycle, Numan may refund a pro-rated portion of the remaining 25 days. If you cancel after receiving medication you have used, a refund is unlikely unless you can demonstrate a quality or safety issue. One-time consultations and non-refundable add-ons typically cannot be refunded.

How to request your refund

Do not assume Numan will automatically refund your account. After you cancel, send a written refund request email to Numan's support address (via your account settings or contact page) within 7 days of cancellation. Include your account number, cancellation date, reason for cancellation, and the pro-rated amount you believe you are owed. Request written confirmation of the refund timeline and method (credit to original payment method or account credit). Tocancel advises keeping all correspondence in case you need to escalate to CASE.

Typical refund timeline

If Numan approves your refund, expect the credit to appear within 5 to 10 business days for card refunds or 7 to 14 days if refunded to a bank account. If no refund appears within 14 days, contact Numan again and request a refund status update. Document every contact attempt. If Numan ignores your refund request or denies it unfairly, this is grounds to lodge a complaint with CASE.

What happens after you cancel Numan

Cancellation can feel uncertain if you do not know what to expect, but Tocancel is here to walk you through the process with clarity.

Immediate steps after cancellation

Once you have completed both cancellations (platform and direct), your subscription stops. No further charges will appear on your next billing date. If you have current medications in transit, they should arrive as scheduled, but no new shipments will be dispatched after your current cycle ends. Save all cancellation confirmation emails and screenshots.

If you receive a medication shipment after your cancellation date, refuse delivery or contact Numan immediately to request a return label. You should not be charged for unsolicited post-cancellation shipments.

Monitoring your account after cancellation

Check your billing statement 5 to 7 days after your cancellation to confirm no charges appear. If a charge does appear, contact your bank or card issuer immediately and report it as an unauthorised transaction. Simultaneously, send Numan a written dispute via email with screenshots of your cancellation confirmation. If Numan continues to charge you after multiple cancellation attempts, escalate to CASE without further delay.

Managing your health continuity

Cancelling Numan does not mean you lose access to your medical history or ongoing care. Request a copy of your consultation notes and current prescriptions from Numan before you cancel. You can share these records with another doctor or GP to ensure continuity of care. If you were prescribed medication by Numan, your GP can review whether to continue, modify or stop the treatment.

Common cancellation mistakes to avoid

Cancelling a health subscription is stressful, and it is easy to make oversights that leave you vulnerable to unwanted charges and delayed cancellations.

Mistake 1: cancelling only through your app store

This is the most costly error. App Store or Google Play cancellation stops platform billing but leaves Numan's internal system active. You continue to receive medications and face unexpected charges. Always complete both cancellations as outlined above.

Mistake 2: not requesting written confirmation

Verbal or chat-based cancellation confirmations are easy to dispute. After cancelling via the app or website, request an email confirmation of your cancellation date and any refund eligibility. This proof protects you if Numan later claims you never cancelled or attempts to re-activate your subscription.

Mistake 3: assuming automatic refunds

Numan does not automatically refund pro-rated amounts. You must request a refund separately via email with supporting documentation. If you do not ask, you forfeit the money. Tocancel strongly recommends submitting your refund request within 7 days of cancellation to avoid disputes.

Mistake 4: cancelling in the middle of a billing cycle without clarity

Understand your billing date before you cancel. If your cycle renews on the 15th and you cancel on the 1st, your subscription remains active until the 15th, and you will be charged one more time. Ask Numan for an exact refund calculation before you confirm cancellation so there are no surprises.

Mistake 5: not checking for linked accounts or pre-authorisations

If you created your Numan account using a third-party platform (Facebook, Google, Apple ID) or granted payment pre-authorisation, cancelling only your Numan app does not revoke those linked permissions. After cancelling, check your third-party account settings and remove Numan's payment access to prevent accidental re-billing if Numan's system fails.

Cancellation checklist for Numan

Use this checklist to ensure you complete your cancellation correctly and avoid the most common pitfalls.

Tocancel advises completing this checklist in order and keeping all correspondence in a folder on your device or email for future reference. If any step stalls or Numan becomes unresponsive, you have documentation ready to present to CASE.

Comparing Numan to alternative men's health services in singapore

If you are considering cancellation, you may want to compare Numan with other telehealth options available in Singapore.

Tocancel notes that competing services often offer simpler cancellation processes and clearer refund policies than Numan. If you are switching providers, use this comparison to ensure your new service is easier to manage. Before committing to any new subscription, review their cancellation and refund terms closely.

Customer reviews and user experience with Numan cancellations

Real user feedback reveals patterns in how Numan handles cancellations and refunds. Many subscribers report positive experiences with initial consultations and medication quality, but cancellation experiences are frequently frustrating. Common complaints include difficulty locating the cancellation button in the app, delayed refund processing, and continued charges after claiming to have cancelled. A significant proportion of users who switched to competing services cited Numan's unclear cancellation process as a key reason. Positive reviews typically come from users who completed both cancellation steps and requested refunds in writing, suggesting that deliberate follow-up improves outcomes. Tocancel recognises that Numan's two-step cancellation system is intentionally complex, placing the burden on you to navigate both platforms correctly. This underscores the importance of the guidance in this article.

Contact information for Numan cancellation

If you need to contact Numan directly to cancel or discuss your subscription, use the following address for your formal cancellation request.

Primary cancellation address:

Numan
Eastcastle Street
London
United Kingdom

Although Numan is UK-based, they serve Singapore customers and process cancellations through their headquarters. For faster resolution, attempt cancellation through your Numan app account first, as documented above. If the app cancellation fails or you do not receive confirmation, send a formal written cancellation email to Numan's support team requesting acknowledgement and a cancellation effective date. Include your full account details, registered email address, and payment method ending in.

Tocancel has helped thousands of consumers cancel problematic subscriptions and recover unfair charges. If Numan refuses your cancellation or denies your refund claim, Tocancel's framework ensures you have documented evidence to escalate to CASE. Your consumer rights are real and enforceable, and you have every right to exit Numan on your terms. Take action today by completing your two-step cancellation and following the checklist above, and you will regain control of your health and your wallet.