Cancel Peak: The Right Way to Stop Charges

How to cancel Peak and stop brain-training charges in singapore

What Peak is and why you might want to cancel

Peak is a subscription-based cognitive training app available on iOS, Android and web platforms. It delivers personalised brain-training games designed to strengthen memory, attention, problem-solving and mental agility through daily exercises. Many users find it engaging initially, but subscription costs accumulate quickly, and if the app no longer fits your routine or budget, you deserve a clear, friction-free path to cancellation.

This guide walks you through every cancellation method available to you, refund options and your consumer rights in Singapore. At Tocancel, we believe you should cancel with confidence, not confusion.

Where Peak fits in your digital wellness routine

Peak positions itself as a science-backed brain-training companion, offering games that adapt to your performance level. However, many subscribers find that initial enthusiasm fades, or they realise the value no longer justifies the ongoing cost. Your reasons for cancelling are valid, whether financial, lifestyle-related or simply a change in priorities.

The three subscription pathways that affect cancellation

Where you subscribed matters significantly, because each platform handles billing and cancellation differently. You may have signed up through Apple's App Store (iOS), Google Play (Android), or directly via Peak's website at peak.com.sg. Each requires a separate cancellation process, and that distinction directly affects your refund eligibility and timeline.

Your consumer rights when cancelling Peak in singapore

Understanding your legal position as a consumer is the foundation of confident cancellation.

What the consumer protection (Fair trading) act says

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading advertising. However, it does not automatically grant a statutory cooling-off period for digital services like Peak. Once you activate a subscription, you generally cannot claim a refund simply because you changed your mind, unless Peak's own terms allow it or the service fails to deliver as promised.

That said, if Peak misrepresented its features, charged without your clear consent, or refused to cancel when you requested it, you have grounds to escalate. Tocancel recommends keeping records of all communications, receipts and billing notifications as evidence.

Your absolute right to cancel at any time

You have an unconditional right to cancel your Peak subscription at any time. The service cannot lock you in beyond your paid billing period. Once you disable auto-renewal, you retain access until that period ends, then the service stops automatically. This is your baseline protection under Singapore consumer law.

Escalation point: consumer association of singapore (CASE)

If Peak refuses to cancel, ignores your cancellation request, or continues billing after you have cancelled, contact the Consumer Association of Singapore (CASE). They mediate disputes between consumers and businesses at no cost to you. Before escalating, document your cancellation request, proof of payment, and any responses from Peak.

How to cancel Peak on iOS (App store)

If you subscribed via the App Store on your iPhone or iPad, Apple manages your billing and subscription renewal, not Peak.

Why apple controls your iOS subscription

Peak cannot cancel your subscription for you on iOS. Only you or Apple can do it. The good news: the process takes under two minutes and requires no contact with Peak directly.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the top of Settings (your Apple ID profile).
   • This may display your email address or your first name.
3. Select Subscriptions from the menu that appears.
   • You will see a list of all active subscriptions linked to your Apple account.
4. Find and tap Peak - Brain Training in the list.
   • If you have multiple subscriptions, scroll to locate it.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm; select Confirm or Stop Subscription.
6. Look for the confirmation message: "Subscription Cancelled".
   • Your access continues until the end of your current billing period; you will not lose access mid-month.

Verify your cancellation on app store

To confirm the cancellation has taken effect, return to Settings, tap your name, select Subscriptions, and check that Peak no longer appears in your active list. If it still shows, repeat the cancellation steps immediately. Keep a screenshot of the cancellation confirmation for your records.

How to cancel Peak on android (Google play)

If you subscribed via Google Play on your Android phone or tablet, Google manages billing and renewal, not Peak directly.

Why google play controls your android subscription

Similar to Apple, Google Play handles all billing and subscription management on Android devices. Peak cannot cancel your subscription; you must do it through your Google Play account. The process is straightforward and takes about two minutes.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • Tap the icon that looks like a white triangle on a coloured background.
2. Tap the profile icon in the top right corner.
   • This is usually a circle containing your initial or profile picture.
3. Select Manage subscriptions from the menu.
   • You will see all active subscriptions on your Google account.
4. Tap Peak from the list of active subscriptions.
   • If you have multiple subscriptions, scroll to find Peak.
5. Tap Cancel subscription at the bottom.
   • Google Play will ask you to confirm your reason for cancelling (optional feedback).
6. Confirm the cancellation by tapping Yes, cancel subscription.
   • You will receive a confirmation notification; your access continues until your billing period ends.

Verify your android cancellation

Return to Manage subscriptions and confirm that Peak no longer appears in your active list. If Peak still shows as active, repeat the cancellation process. Document the cancellation confirmation for your records.

How to cancel Peak via the website (peak.com.sg)

If you subscribed directly through peak.com.sg using a credit card or alternative payment method, you must contact Peak directly to cancel.

Why website subscriptions require direct contact

Website subscriptions are managed by Peak, not by Apple or Google. You cannot cancel through a third-party platform; Peak must process your cancellation request directly. This means you must reach out to them via email or phone.

Step-by-step cancellation via peak.com.sg

1. Gather your account information before contacting Peak.
   • Have your email address, full name and subscription start date ready.
2. Email Peak directly at [email protected].
   • Write a clear subject line: "Subscription Cancellation Request".
3. In your email, state your intention to cancel clearly.
   • Example: "I request cancellation of my Peak subscription effective immediately. I understand I retain access until the end of my current billing period."
4. Include your account details: email address and full name associated with the account.
   • Do not include your password; Peak will never ask for it.
5. Request written confirmation of cancellation.
   • Ask Peak to confirm via email that your subscription has been cancelled and no future charges will be processed.
6. Send the email and retain a copy for your records.
   • Take a screenshot of the sent email and any response from Peak.

Alternative contact method: phone

If you prefer to cancel by phone, Peak provides a contact phone number on peak.com.sg. Call and request cancellation, then ask the representative to email you a written confirmation. This creates a paper trail and protects you if disputes arise about billing.

Pricing and billing timeline

Understanding Peak's pricing structure helps you plan your cancellation and anticipate refunds.

If you cancel during a billing period, you retain access until the period ends. Peak does not issue refunds for unused portions of the subscription after cancellation. Therefore, cancelling mid-month means you lose access to the remaining days without reimbursement, unless you can demonstrate a service failure or billing error.

What happens after you cancel Peak

Cancellation is the start of the process, not the end. Here is what to expect next.

Your access timeline post-cancellation

Once you cancel, your subscription enters a grace period. You retain full access to Peak's features until the end of your current billing cycle. If you cancel mid-month, you can use Peak until the next billing date, when access stops automatically. No further charges will be processed after that date.

Verify no future charges appear

Monitor your bank account or credit card statement for 30 days after your billing period ends. Check that Peak no longer appears as a recurring charge. If you see a charge after cancellation, contact Peak immediately via [email protected] and request a reversal. Simultaneously, contact your bank to dispute the charge if Peak does not refund it within 5 business days.

Delete the Peak app (optional)

Cancelling your subscription does not automatically delete the app from your device. If you no longer wish to use Peak, you can remove the app manually. On iOS, press and hold the Peak app icon and select "Remove App"; on Android, press and hold the Peak icon and select "Uninstall". This step is optional and does not affect your cancellation.

Refund eligibility and timelines

Refunds are limited under Singapore law, especially for digital services. Here is your realistic position.

When Peak will issue a refund

Peak does not offer refunds for voluntary cancellations or change of mind. However, you may be eligible for a refund if:

• You cancelled within 14 days of signing up and can prove you did not use the service substantially. (This applies to iOS and Android subscriptions; website terms may differ.)
• Peak charged you without clear consent or authorization.
• The service failed to deliver as advertised (e.g., the app was unavailable or non-functional).
• You cancelled and Peak continued billing after the cancellation date.

If any of these apply to you, contact Peak at [email protected] with evidence: screenshots of the charge, your cancellation request and the service failure or billing error. Peak should respond within 14 days. If they refuse, escalate to CASE (Consumer Association of Singapore).

Refund processing time

If Peak approves a refund, expect 5 to 10 business days for the money to return to your original payment method (credit card, debit card or bank account). Monitor your statement during this window. If the refund does not appear after 10 business days, contact Peak again and request confirmation of the transaction reference number.

Common mistakes to avoid when cancelling Peak

Cancellation can feel daunting, but these mistakes are easily avoided with care and planning.

Mistake 1: assuming the app deletion means cancellation

Deleting the Peak app from your phone does not cancel your subscription. The subscription remains active, and Peak will continue to charge you on your next billing date. You must explicitly cancel through your payment platform (App Store, Google Play or Peak's website) before deleting the app. Tocancel has seen many users discover unwanted charges months after they thought they had cancelled simply because they deleted the app without ending the subscription.

Mistake 2: not keeping cancellation proof

If you cancel via email or phone, Peak may later claim they never received your request. Screenshot your cancellation email, take a photo of the confirmation screen on App Store or Google Play, and save any response from Peak. This evidence protects you if disputes arise about billing.

Mistake 3: cancelling a few days before your billing date

If you cancel too close to your renewal date, Peak may still process a charge for the next cycle. To avoid this, cancel at least 3 to 5 days before your billing date. Check your subscription start date and set a reminder to cancel 5 days prior to renewal.

Mistake 4: contacting Peak without mentioning the word "cancel"

If you email Peak saying "I want to stop using Peak" or "I no longer need this," your message may be routed to customer support rather than billing, causing delays. Be explicit: use the word "cancel" or "cancellation" in your subject line and message body.

Mistake 5: ignoring charges after cancellation

If you see a Peak charge after your cancellation date, act immediately. Contact Peak and your bank within 30 days. Waiting longer weakens your dispute claim and may result in the charge becoming permanent.

Refund comparison across platforms

Your refund options depend on where you subscribed. Here is how they compare.

Notice that App Store offers a longer refund window (14 days) than Google Play (48 hours). If you are within these windows and subscribed on those platforms, contact Apple or Google directly, not Peak. They hold final authority on refunds.

If Peak refuses to cancel or keeps charging you

You have rights and escalation options if Peak ignores your cancellation request or continues billing.

Document everything before escalating

Collect evidence of your cancellation attempts:

• Screenshots of your cancellation confirmation (App Store, Google Play or email from Peak).
• Copies of all emails sent to [email protected] requesting cancellation.
• A record of the date and time you cancelled (and through which method).
• Bank or credit card statements showing unauthorised charges after your cancellation date.

This documentation is essential if you need to dispute the charges with your bank or escalate to a consumer authority.

Dispute the charge with your bank

If Peak continues charging you after cancellation, contact your bank or credit card provider and request a chargeback or dispute. Provide your evidence: cancellation confirmation, receipts and statements showing the unwanted charges. Your bank will investigate within 30 days and either reverse the charge or ask Peak to explain. This is your most direct financial remedy.

Lodge a complaint with CASE (Consumer association of singapore)

If Peak refuses to cancel or ignores your dispute request, file a formal complaint with CASE. They offer free mediation and can pressure Peak to resolve the issue. Visit CASE.org.sg and follow their complaint process. Include all your documentation. CASE typically responds within 2 weeks.

Request compensation for repeated charges

If Peak continued billing you after your cancellation request, you may be entitled to compensation beyond a refund. Tocancel recommends requesting a full refund of all charges made after your cancellation date, plus an additional compensation amount equal to one billing cycle for the inconvenience and time spent resolving the issue. Frame this as a goodwill gesture in your communications with Peak or CASE.

Checklist: before and after cancellation

Use this checklist to ensure you cancel smoothly and protect yourself from future issues.

Before you cancel

• Check your billing date. Know when your next charge is due; cancel at least 5 days before.
• Identify your subscription platform. Are you subscribed via App Store, Google Play or peak.com.sg?
• Gather account details. Have your email address, username and subscription start date ready.
• Screenshot your current subscription status. Capture proof that you are currently subscribed.
• Check Peak's terms of service. Review peak.com.sg for any specific cancellation instructions or refund eligibility.

During cancellation

• Follow the correct platform-specific steps. Use the method that matches where you subscribed.
• Confirm cancellation immediately. Do not assume cancellation has taken effect; verify on your platform.
• Screenshot the confirmation message. Save a copy of "Subscription Cancelled" or the equivalent.
• Note the cancellation date and time. Record when you completed the cancellation.

After cancellation

• Monitor your account. Check your subscription status 3 days, 1 week and 30 days after cancellation.
• Watch for unexpected charges. Review your bank statement for Peak charges after your billing period ends.
• Contact your bank if charged after cancellation. Dispute any unauthorized charges immediately.
• Keep all documentation for 6 months. Store screenshots, emails and receipts in case you need to escalate.
• Delete the app only after confirmed cancellation. Remove the Peak app from your device if you wish to fully disconnect.

Contact information and escalation points

If you need to reach Peak directly or escalate a dispute, use these official channels.

Peak direct contact

• Email: [email protected]
• Phone: See peak.com.sg for the listed phone number.
• Website: peak.com.sg

When contacting Peak, always reference your cancellation request date, subscription details and any previous correspondence. Request written confirmation of cancellation via email.

Consumer association of singapore (CASE)

• Website: case.org.sg
• Telephone: 6100 0315
• Service hours: Monday to Friday, 9am to 5pm (Singapore time).

CASE mediates disputes at no cost to you and can escalate if Peak refuses to comply with consumer law.

Your bank or credit card company

If Peak continues billing after cancellation, contact your bank's dispute department immediately. Provide your cancellation evidence and request a chargeback. Your bank is your fastest route to recover unauthorised charges.

Why you should cancel Peak with confidence

Cancelling Peak is straightforward once you understand your rights and the correct platform-specific steps. You are not trapped. Singapore's Consumer Protection (Fair Trading) Act ensures that you can cancel any subscription without penalty beyond your current billing period. Peak cannot lock you in or refuse cancellation.

At Tocancel, we have helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges and recover refunds. Your voice matters, and your right to cancel is absolute. Whether you subscribed on iOS, Android or the web, follow the step-by-step instructions above, keep your cancellation proof, and monitor your account for 30 days. If Peak refuses to cancel or continues billing, escalate to CASE or your bank without hesitation.

The key is action: cancel today, verify within 3 days, and escalate immediately if charges continue. Tocancel empowers you to take control of your subscriptions and your budget. Start your cancellation now using the method that matches your subscription platform, and reclaim those weekly or annual charges starting from your next billing cycle.