Cancel Restore Hyper Wellness: The Right Way

How to cancel your Restore Hyper Wellness membership in singapore and reclaim your budget

Understanding Restore Hyper Wellness and why you might cancel

Restore Hyper Wellness is a United States-based wellness recovery service offering advanced therapies including intravenous hydration, cryotherapy, infrared saunas, red-light therapy and compression treatments. The company operates membership programs in select markets, though current physical studio locations in Singapore remain limited to their corporate office presence. If you have enrolled in a Restore membership or committed to service packages, understanding your cancellation options protects your financial interests and ensures you stop unwanted recurring charges.

Tocancel.com exists to guide you through this exact process. You deserve clarity on your rights, the correct cancellation methods and protection against hidden fees.

What services does Restore Hyper Wellness provide

Restore's service portfolio typically includes intravenous hydration therapy for recovery and performance, whole-body cryotherapy for muscle recovery, infrared sauna sessions for detoxification, compression therapy for circulation and aesthetic treatments designed for wellness enhancement. Pricing and service availability vary by studio location and regional market. In Singapore, verify whether Restore operates a physical studio accessible to you before committing to any membership, as their regional presence may be limited or their services may only be available through corporate bookings.

Memberships unlock discounted rates on individual services, but they often come with minimum commitment periods, lock-in terms and cancellation conditions you must understand before signing up.

Common reasons customers cancel Restore memberships

People cancel Restore memberships for several legitimate reasons: relocation away from studio locations, accumulation of unused credits that expire, changes in health priorities or fitness routines, discovery of unexpected fees after initial signup, difficulty accessing studios regularly due to work or personal circumstances, and dissatisfaction with service quality or results. If any of these reasons apply to your situation, cancelling promptly protects your budget and prevents ongoing charges for services you no longer use or value.

Your consumer rights under singapore law

Singapore's consumer protection framework gives you powerful rights to cancel memberships, dispute charges and hold service providers accountable for unfair terms. Understanding these rights is your first line of defense.

The consumer protection (Fair trading) act and your cooling-off period

The Consumer Protection (Fair Trading) Act (CPFTA) grants you the fundamental right to cancel a distance contract-including memberships sold online, by phone or email-within 14 calendar days of purchase without penalty, provided you have not yet received the service or goods. This means if you enrolled in a Restore membership online and have not yet used any therapies or services, you have 14 days to withdraw completely without losing money. Your legal position is clear: the law assumes you should have time to reconsider before payment is final.

However, once you use a service-attend a cryotherapy session, book an IV hydration appointment or access your membership benefits-this cooling-off period typically ends. Always check your confirmation email for the exact purchase date and retain it as proof. If Restore fails to inform you of your cooling-off rights in writing, you may extend your window to 90 days in some circumstances.

Your dispute rights if billing continues after cancellation

If Restore continues billing you after you have cancelled, or charges you incorrectly without authorisation, you have the right to dispute the charge with your bank or card issuer. Most financial institutions in Singapore-including DBS, OCBC, UOB and others-offer chargeback protections for unauthorised or fraudulent recurring payments. Tocancel recommends keeping all cancellation confirmations, email correspondence and bank statements so you can present clear evidence if a dispute arises. The Monetary Authority of Singapore (MAS) enforces consumer rights in financial services, and your bank must investigate disputes within 30 days.

How to cancel your Restore membership

Your cancellation method depends on how you enrolled-online, via the app or at a studio-and where you now manage your account. Follow the steps below for your specific scenario.

Cancel via the Restore website or mobile app

If you enrolled online or manage your membership through Restore's digital platforms, use these steps to cancel immediately.

1. Access your Restore account
   • Visit restore.com or open the Restore mobile app on your phone or tablet.
   • Log in using your registered email address and password.
   • If you have forgotten your password, tap "Forgot Password" and follow the email reset link sent to your inbox within 2-3 minutes.
2. Navigate to your account settings and subscriptions section
   • Look for tabs or menu options labeled "My Account", "My Memberships", "Active Subscriptions", "Billing" or "Subscription Management".
   • The exact label varies by app version or website design, but all options should be within your profile or dashboard area.
3. Select and review your active membership
   • Identify the membership or subscription you wish to cancel.
   • Read the current terms displayed, including any remaining commitment period or final billing date.
   • Note whether early cancellation incurs penalties or forfeits remaining credits.
4. Initiate cancellation
   • Tap or click the "Cancel Membership", "Cancel Subscription" or "Manage Subscription" button.
   • Restore may ask why you are cancelling; provide honest feedback if prompted, but this does not affect your legal right to cancel.
   • Review any final notice period displayed on screen-Restore typically processes cancellations within 24 hours.
5. Confirm and save your cancellation
   • Complete the cancellation process by clicking "Confirm Cancellation" or "Proceed" as instructed.
   • A confirmation screen should appear immediately; screenshot or print this page for your records.
   • Check your email inbox within 5-10 minutes for a cancellation confirmation from Restore.
6. Verify charges have stopped
   • Check your bank or credit card statement 5-7 days after cancellation to confirm no further charges appear.
   • If charges continue, take a screenshot and contact your bank immediately to dispute the transaction.

Cancel by contacting Restore customer support directly

If you cannot access the app or website, or prefer verbal confirmation, contact Restore's customer service team. They must process your cancellation request within 5 business days.

1. Identify the correct contact method
   • Visit restore.com and locate their Contact or Support page.
   • Look for email address, phone number or live chat options; email is best because it creates a written record.
   • In Singapore, verify whether Restore has a local support line or whether you must contact their US head office.
2. Prepare your membership details
   • Have your registered email address ready.
   • Locate your membership ID or account number from your welcome email or latest billing statement.
   • Note the membership type (e.g., "Monthly Unlimited", "10-Pack Cryotherapy").
3. Send your cancellation request
   • Write a clear email: "I request cancellation of my Restore membership effective immediately. My account is registered to [your name and email]. Please confirm cancellation and final billing date within 24 hours."
   • Keep the email simple and factual; do not make threats or become confrontational.
   • Send from the email address associated with your Restore account.
4. Wait for written confirmation
   • Restore should reply within 24-48 hours with a cancellation confirmation email.
   • This email must state the cancellation date, final charge amount and confirmation that no further charges will be processed.
   • Save this email permanently; it is your proof of cancellation.
5. If you do not receive confirmation within 48 hours, follow up
   • Send a second email with the subject "FOLLOW-UP: Cancellation Request" referencing your first email date.
   • If Restore fails to respond within 5 business days, proceed to escalation (see below).

Cancel at a physical Restore studio (if available in singapore)

If you enrolled at a studio location or prefer to cancel in person, visit your local Restore branch.

1. Locate the studio and confirm opening hours
   • Find the studio address on restore.com or Google Maps.
   • Call ahead to confirm operating hours and ensure a staff member can process your cancellation request.
2. Bring proof of membership
   • Carry a government-issued ID, membership card or email confirmation showing your membership details.
   • Have your account email address or phone number ready for verification.
3. Request cancellation in writing
   • Ask staff to process your cancellation and provide a written confirmation slip on the spot.
   • The slip must state your name, membership ID, cancellation date and confirmation that no further charges will be made.
   • If staff refuse to provide written confirmation, ask to speak to the studio manager.
4. Request email confirmation
   • Provide your email address and ask staff to send a digital copy of your cancellation confirmation within 24 hours.
   • This protects you if disputes arise later.

Understanding refunds and final billing after cancellation

Your entitlement to a refund depends on whether you have already used services, how much credit remains and your membership terms. Tocancel advises checking your contract carefully before assuming a refund is impossible.

When you are entitled to a refund

You have the strongest claim to a full refund if you cancel within the 14-day cooling-off period under the Consumer Protection (Fair Trading) Act and have not yet used any services. Restore must process this refund within 14 days of receiving your cancellation request. If you cancel after 14 days but still have substantial unused credits or pre-paid sessions, you have a contractual right to a pro-rata refund for the unused portion-this means Restore must reimburse you for services you paid for but did not receive. Calculate this as: (Unused Services Value / Total Services Paid) × Amount Paid.

Final billing and what to expect after cancellation

After you submit your cancellation request, Restore will process one final charge on your linked payment method-this is for any services used up to your cancellation date or any outstanding balance in your account. This final charge should appear on your statement within 3-5 business days. Once this charge posts, no further charges should follow. If charges continue after your final billing date, contact your bank immediately and reference your cancellation confirmation email.

Common mistakes people make when cancelling Restore

Cancelling can feel frustrating, especially if you have tried multiple times or felt pressured into the membership. You are not alone in struggling through this process. Avoid these pitfalls to protect yourself.

Mistake 1: assuming verbal cancellation is final

If you call Restore's customer service and a staff member says "Your membership is cancelled", do not assume the cancellation is complete. Verbal cancellations are easy for companies to deny or "lose" in their records. Always insist on written confirmation via email, even if you must ask staff to email you the confirmation slip they provided in person. Screenshot the email and save it permanently.

Mistake 2: cancelling your payment method instead of your membership

Blocking or cancelling your credit card does not officially cancel your Restore membership. Restore may update your payment method on file or reactivate your card information, and then resume charging you. Always cancel the membership directly through the app, website or customer support-not your payment method.

Mistake 3: missing the 14-day cooling-off deadline

The 14-day cooling-off period under the CPFTA runs from your purchase date, not from when you first use the service. If you enrol on 1 January but do not attend a session until 20 January, your cooling-off window closes on 15 January. Once services have been used, this right expires. Track your purchase date carefully and cancel within 14 days if you want maximum protection.

Mistake 4: not keeping cancellation documentation

If Restore later claims you never cancelled, your cancellation email or confirmation slip is your only proof. Delete nothing. Store screenshots, PDFs and emails in a dedicated folder on your phone or computer. When disputing charges with your bank, upload these documents as evidence.

Mistake 5: accepting "you have credits, you cannot cancel" as final

Companies sometimes tell customers they cannot cancel because credits remain in the account. This is misleading. You have the legal right to cancel your membership at any time in Singapore; any remaining credits should be refunded as a pro-rata amount or forfeited according to your contract terms. If a staff member says you cannot cancel, escalate to their manager or contact Tocancel for guidance.

What to do after you have cancelled

Cancellation does not end your responsibility-you must verify that Restore has honoured your request and that charges have truly stopped. Taking these steps now prevents surprise bills months later.

Monitor your bank and credit card statements

Check your statement every 5-7 days for two billing cycles after cancellation to confirm no further charges appear. If you subscribed on a monthly plan, watch for charges on your regular payment date. If Restore charged you on the 15th of each month, confirm that no charge appears on the 15th after your cancellation month. Set a phone reminder for this date so you do not forget.

Keep your cancellation confirmation indefinitely

Do not delete the cancellation email, screenshot or receipt. If Restore charges you illegally 6 months or 1 year later, this documentation is your evidence. File it in a "Service Cancellations" folder on your phone or email account. Tocancel has helped thousands of consumers cancel subscriptions successfully by maintaining clear records from day one.

Report persistent unauthorized charges

If Restore charges you after your cancellation confirmation date, immediately contact your bank or card issuer and initiate a dispute or chargeback. Provide your cancellation email as evidence. Your bank must investigate within 30 days and typically credits you while the investigation proceeds. You do not lose money during this process.

File a complaint with the relevant authority if necessary

If Restore refuses to refund charges, respond to your cancellation request or continues billing illegally, lodge a formal complaint with the Consumer Association of Singapore (CASE) or the Monetary Authority of Singapore (MAS) if the issue involves your bank. These agencies investigate unfair trading practices and can compel companies to refund money or face sanctions.

Key steps to remember: your cancellation checklist

Use this checklist to ensure you have completed every cancellation step correctly and fully protected yourself from further charges.

Why you should use tocancel for your cancellation journey

You have the legal right to cancel Restore Hyper Wellness in Singapore, and you do not need to navigate this process alone. Tocancel.com is designed specifically to help you understand your rights, take confident action and resolve billing disputes when they arise. Our guides cover cancellation steps for thousands of services and subscriptions across health, wellness, entertainment and software categories. Whether you are facing unexpected charges, struggling with unresponsive customer service or unsure whether you qualify for a refund, Tocancel empowers you with knowledge and actionable next steps. Every section of this guide reflects Singapore's consumer protection laws and real cancellation experiences shared by customers like you. Tocancel has helped thousands of consumers cancel memberships successfully, recover refunds and stop unwanted recurring charges-and we are here to help you too.

Start your cancellation today. Your financial wellbeing is worth protecting, and Tocancel is your trusted partner in reclaiming control of your subscriptions and budget.