Cancel Reverse Health: The Right Way

How to cancel Reverse Health and protect your rights in singapore

What is Reverse Health

Reverse Health is a subscription-based digital wellness platform that delivers personalised coaching, meal plans, fitness programmes, and health tracking through a mobile app and web interface. You access a library of curated nutrition guidance, exercise routines, progress metrics, and one-on-one coaching support designed to help you manage weight and chronic health conditions over time.

How the service works

The platform combines meal recipes, customisable workout content, health metrics tracking, and direct messaging with health coaches into a single subscription model. You can sign up and pay through Reverse Health's website or via your app store-Apple App Store or Google Play-where charges appear on your device's billing account.

Reverse Health operates under Latvian ownership (Reverse Health, SIA) but markets its service globally to Singapore users, who pay in Singapore Dollars (SGD). The service functions as a wellness app rather than a medical or clinical tool, so it does not replace consultation with your doctor or a registered dietitian.

Pricing and plan options

Reverse Health offers tiered subscription plans with varying commitments and price points. Your exact SGD price depends on your region, current promotions, and the plan tier you select at signup.

Before you cancel, take a screenshot of your plan details, billing date, and renewal amount. This serves as proof of your subscription terms and will strengthen any dispute with your payment provider or Reverse Health if charges continue after cancellation.

Common reasons why consumers cancel Reverse Health

Understanding why users cancel helps you decide whether ending your subscription is the right choice for your situation.

Why people choose to cancel

Many users cancel because the service does not align with their health goals, fitness level, or lifestyle preferences. Others find that personalised coaching via app does not deliver the results they expected, or they prefer working with a qualified nutritionist, personal trainer, or doctor instead. Some discover that app-based accountability and motivation do not suit their personality or routine.

Cost is another significant reason. Subscription fatigue accumulates quickly when multiple digital health, fitness, and wellness services compete for your monthly budget. If Reverse Health duplicates features you already access through your gym membership, a fitness tracker, or another app, cancellation becomes a logical financial decision.

Technical problems, frustrating user experience, or unresponsive customer support can also push you toward cancellation. If you experience unexpected charges, broken functionality, or feel you are not receiving value for money in your first 14 days of access, Reverse Health's refund and cancellation policies may allow you to recover your payment or stop future charges.

When cancellation makes sense

You should cancel if you have decided the service no longer meets your needs, if you are experiencing financial hardship, or if you want to switch to a competing product. Cancellation is also wise if you notice unauthorised or unexpected charges, if the app has stopped working reliably, or if you have already achieved your health goals and no longer need structured digital coaching.

Before you cancel, reach out to Reverse Health support at [email protected] to explore whether a temporary pause, plan downgrade, or discounted renewal might better suit your situation. In some cases, companies offer retention discounts or shorter commitment periods that could resolve your concerns without cancellation.

Your consumer rights and what they mean for you

Singapore's Consumer Protection (Fair Trading) Act protects you from unfair contract terms, hidden charges, and poor service quality when you purchase Reverse Health.

Your legal position

As a Singapore consumer, you have the right to cancel any subscription within a reasonable timeframe if the service provider breaches their obligations under the contract, fails to deliver the service as described, or makes misleading claims about what the service includes. The Consumer Protection (Fair Trading) Act and the Personal Data Protection Act (PDPA) are your primary legal levers if Reverse Health behaves unfairly.

You are entitled to clear, upfront disclosure of all subscription terms before you commit-including the price in SGD, the billing cycle, what features you receive, and how to cancel. If Reverse Health charges you without your explicit consent, continues billing after you cancel, or refuses to refund a charge you dispute, you can lodge a formal complaint with the Consumers Association of Singapore (CASE).

If Reverse Health is based in Latvia and has no local registered business address in Singapore (as available evidence suggests), cancellation requests sent to their website or app may take longer to process, but your rights remain the same. You can still dispute charges through your payment method-app store billing, credit card, or bank transfer-by asking your provider to reverse the transaction.

How to escalate if Reverse Health refuses to cancel

If Reverse Health does not respond to your cancellation request within 7 to 10 business days, or if charges continue after you cancel, escalate your complaint. Contact the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6100-006 to file a formal dispute. CASE will mediate between you and the company free of charge and can compel them to respond within a set timeframe.

Your legal position is strongest when you have documented evidence: screenshots of your subscription terms, copies of your cancellation request, proof of your SGD payment, and a record of any follow-up messages you sent to Reverse Health support. Tocancel recommends keeping this documentation for at least 12 months after cancellation in case a dispute arises.

How to cancel Reverse Health step by step

Follow these sequential steps to cancel your Reverse Health subscription based on how you signed up and where your charges appear.

Cancelling through the Reverse Health app or website

1. Open the Reverse Health app or log into your account on their website (reverse.health or the official Reverse Health domain).
   • If you cannot access your account, use the "Forgot password" or "Reset account" option to regain entry.
2. Navigate to Settings, Account, or Subscription (menu location varies; look for "Manage subscription" or "Billing").
   • Tap or click on your active subscription plan.
3. Select "Cancel subscription" or "End membership"-do not select "Pause" unless you wish to temporarily stop charges while keeping your account.
   • The app or website may ask you to confirm your reason for cancellation or offer a discount to retain you; review these offers but proceed with cancellation if you have decided to leave.
4. Confirm the cancellation by tapping or clicking the final "Yes, cancel" or "Proceed" button.
   • Your screen should display a confirmation message with the cancellation date and your final billing date.
5. Screenshot or download your cancellation confirmation, which will show your cancellation request date and when your access expires.
   • Most platforms email a confirmation to your registered email address within 1 to 2 hours.

Cancelling through apple app store or google play

If you subscribed via your app store rather than directly through Reverse Health's website, you must cancel through your device's app store settings, not through the Reverse Health app alone.

1. For Apple App Store (iPhone or iPad):
   • Open the App Store app and tap your profile icon (top right).
   • Tap "Subscriptions" and select "Reverse Health".
   • Tap "Cancel subscription" or "Edit subscription".
   • Confirm the cancellation; Apple will display your refund eligibility (usually full refund if within 14 days of purchase).
2. For Google Play (Android):
   • Open the Google Play Store app and tap your profile icon (top right).
   • Tap "Manage subscriptions" and select "Reverse Health".
   • Tap "Cancel subscription".
   • Choose your cancellation reason and tap "Cancel subscription" to confirm; Google will show your refund status.

App store cancellations take effect at the end of your current billing cycle, not immediately. You will retain access until your next renewal date, after which charges will stop.

Sending a written cancellation request

If you cannot cancel through the app or website, or if you have already cancelled but charges continue, send a formal written cancellation request via email. Tocancel advises using this method as a backup because it creates a timestamped record of your cancellation intention.

1. Compose an email to [email protected] with the subject line "Subscription cancellation request-[Your full name]".
2. Include your full name, email address, phone number (if you have one on file), the SGD amount of your subscription, and your most recent billing date.
3. State clearly: "I request the immediate cancellation of my Reverse Health subscription effective today. Please confirm cancellation in writing and cease all future charges."
4. Attach screenshots of your subscription details, your last billing confirmation, and any previous cancellation attempts.
5. Send the email from the same email address registered to your Reverse Health account.
6. Keep a copy of your email and any reply from Reverse Health for your records for at least 12 months.

Allow 5 to 7 business days for Reverse Health to process your email cancellation request. If you do not receive a written confirmation within this timeframe, follow up with a second email and consider filing a complaint with CASE or your payment provider.

Refunds and what to expect after cancellation

Your eligibility for a refund depends on when you signed up, which plan you purchased, and Reverse Health's refund policy at the time of your transaction.

Refund eligibility

If you signed up fewer than 14 days ago and have not yet used the service extensively, you may be eligible for a full refund under Singapore consumer protection norms and many subscription companies' standard policies. Email [email protected] with your refund request and include your subscription purchase date, the SGD amount charged, and your reason for the refund request.

If you are beyond 14 days, refunds are less common but not impossible. If Reverse Health failed to deliver the service as promised, the service was unavailable for a prolonged period, or you were charged without explicit consent, you still have grounds to request a refund. Tocancel recommends framing your request around the breach or failure rather than simple dissatisfaction.

If Reverse Health declines your refund request, escalate via your payment method: contact your app store (Apple or Google) or your credit card issuer to dispute the charge. Provide them with your cancellation request email and your evidence that Reverse Health breached the contract or failed to deliver. Your bank or payment provider can initiate a chargeback on your behalf, which often succeeds if you provide clear documentation.

What happens to your account after cancellation

Once your subscription cancels, you lose access to the Reverse Health app and all coaching, meal plans, and fitness content on your next renewal date (or immediately, depending on Reverse Health's policy). Your account data-health metrics, progress logs, messages with coaches-may be deleted after 30 to 90 days unless you request a copy beforehand.

Before your access ends, download or screenshot any data you wish to keep: workout history, meal recommendations, progress photos, or coaching notes. Send an email to [email protected] requesting a copy of your personal data under PDPA rights if Reverse Health does not offer an easy download option in-app.

Verify that charges have stopped by checking your next billing date. If your app store shows a future renewal charge for Reverse Health after your cancellation, contact the app store support team immediately to escalate the cancellation.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you are frustrated with the service or concerned about unauthorized charges. Here are the pitfalls that many consumers stumble into.

Mistakes that delay or prevent cancellation

Pausing instead of cancelling: Many users tap "Pause subscription" thinking this will stop charges. Pausing typically suspends your access but keeps the subscription active; charges will resume after the pause period ends. If you never plan to use Reverse Health again, select "Cancel" not "Pause".

Cancelling only through the app: If you subscribed via Apple App Store or Google Play, cancelling only through the Reverse Health app may not stop charges. You must cancel through your app store settings as the primary step. Tocancel has found that many users cancel in-app but charges continue because the app store still sees an active subscription.

Not keeping proof of cancellation: If Reverse Health charges you after you cancel, you need evidence that you requested cancellation. Screenshot your confirmation screen, save the confirmation email, and keep a copy of any written cancellation request. Without this proof, disputing the charge becomes harder.

Waiting too long after your final renewal: If you allow your subscription to renew before cancelling, you will be charged for the full billing cycle. Most companies do not refund charges that occurred before you officially cancelled. Cancel before your renewal date if possible, or request a refund within 14 days of the charge.

Ignoring charges that continue after cancellation: If you receive a charge from Reverse Health after your cancellation date, do not assume it is an error that will resolve itself. Contact [email protected] with your cancellation confirmation as proof, and if they do not refund within 5 business days, file a dispute with your app store or card issuer immediately.

How to protect yourself during the cancellation process

Document everything before you cancel. Take screenshots of your subscription plan, your most recent billing confirmation, your account settings, and the date you initiate cancellation. Email yourself copies of these screenshots or save them to cloud storage so you have a backup if your app deletes your history.

Use Tocancel's cancellation checklist (see below) to track each step you take. Write down the date and time you cancelled, the method you used (app, website, or email), and the confirmation reference or email address. This paper trail becomes invaluable if Reverse Health disputes your cancellation or continues charging you.

Cancellation timeline and what to expect

Understanding the timeline helps you monitor whether Reverse Health is processing your cancellation on schedule.

If any step takes longer than the timeline above, contact Reverse Health or file a complaint with CASE. Do not wait passively; follow up actively to ensure your cancellation is complete.

Checklist before, during, and after cancellation

Use this checklist to stay organised and protect yourself throughout the cancellation process.

• Before cancellation:
  • Take a full screenshot of your subscription plan, price in SGD, and renewal date.
  • Jot down your account email, the date you signed up, and your most recent billing date.
  • Download or screenshot any health data, meal plans, or progress logs you want to keep.
  • Send a request to [email protected] for a copy of your personal data under PDPA if needed.
• During cancellation:
  • Select "Cancel subscription"-not "Pause"-if given the option.
  • If you subscribed via Apple App Store or Google Play, cancel through your app store settings as well as (or instead of) the Reverse Health app.
  • Take a screenshot of your cancellation confirmation screen.
  • Save the confirmation email or reference number that Reverse Health sends you.
  • If cancelling by email, keep a copy of your sent email and Reverse Health's reply.
• After cancellation:
  • Verify within 24 to 48 hours that you received a cancellation confirmation.
  • Check your app store settings 5 to 7 days later to confirm Reverse Health is no longer listed as an active subscription.
  • Monitor your billing statement for the next 60 days to ensure no further charges appear.
  • If you are charged after the cancellation date, file a dispute with your card issuer or app store immediately.
  • Keep all cancellation documentation for 12 months.

What to do if Reverse Health continues to charge you

If you cancelled but Reverse Health continues to charge your card or app store account, you have clear remedies under Singapore law.

Step-by-step dispute process

1. Email [email protected] with your cancellation confirmation, the date you cancelled, and a screenshot of the unauthorized charge. Request an immediate refund within 5 business days.
2. If Reverse Health does not reply within 5 business days, contact your app store or card issuer directly.
   • For Apple: go to Settings > [Your name] > iTunes & App Store > Apple ID > View ID > Purchase history, find the charge, and select "Report a problem".
   • For Google Play: open Google Play > Menu > Payments and subscriptions > Subscriptions, select Reverse Health, and tap "Cancel subscription" or "Report a problem".
   • For credit card: call your bank or credit card company and request a chargeback for unauthorised charges.
3. Provide your card issuer or app store with your cancellation confirmation email, screenshots of the unauthorized charges, and copies of any emails you sent to Reverse Health requesting cancellation.
4. Your payment provider will investigate and typically reverse the charge within 5 to 10 business days if your evidence is clear.
5. If the charge is reversed but the same issue occurs again, file a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6100-006.

Tocancel strongly advises acting quickly: most payment providers require you to dispute a charge within 60 to 90 days of the transaction. After that window closes, reversing the charge becomes much harder.

Why you should use tocancel to cancel

Cancelling subscriptions manually can be tedious, confusing, and error-prone-especially when companies like Reverse Health operate offshore with unclear cancellation processes. Tocancel simplifies this burden.

Tocancel handles the entire cancellation on your behalf: we draft your cancellation letter, send it to Reverse Health's verified email address, monitor their response, and escalate to payment providers or consumer authorities if they ignore your request or continue charging. You provide your subscription details and account email once; we manage the follow-up, documentation, and dispute resolution so you do not have to.

Thousands of Singapore consumers have used Tocancel to cancel problematic subscriptions, recover refunds, and stop unwanted charges. We know the tactics that companies use to delay or ignore cancellations, and we know how to apply pressure through official channels-CASE, payment providers, and dispute resolution platforms-to force compliance with your rights.

Visit tocancel.com today, enter "Reverse Health" as your service, and let Tocancel take the stress out of cancellation. Our service is fast, transparent, and backed by Singapore consumer law.

Comparison: keeping Reverse Health versus cancelling

Before you finalize your cancellation, consider whether the service might still serve you with adjustments or whether a competing alternative better fits your needs and budget.

If you decide to keep Reverse Health but reduce costs, email [email protected] to ask whether a monthly plan instead of annual, or a basic tier instead of premium, is available. Many companies offer plan downgrades without penalty.

Contact information and next steps

Reverse Health provides no local Singapore office address; the company operates from Latvia under Reverse Health, SIA. For cancellation and support inquiries, use these verified contact channels:

• Email support: [email protected]
• In-app support: Open Reverse Health, go to Settings or Help, and select "Contact support"
• Website account: Log into reverse.health and access your account settings or help centre
• App store dispute: Apple App Store or Google Play (cancel via app store settings, not just the Reverse Health app)

If Reverse Health fails to respond or continues charging you after cancellation, escalate to:

• Consumers Association of Singapore (CASE): case.org.sg | Phone: 1800-6100-006
• Your card issuer or bank: Call the number on the back of your credit or debit card to dispute the charge
• App store support: Apple Support (support.apple.com) or Google Play Support (support.google.com/googleplay)

Your next step is simple: open the Reverse Health app or log into your account today, and follow the cancellation steps outlined in this guide. If you encounter any confusion or if Reverse Health does not respond to your cancellation request within 7 days, Tocancel is here to help. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and stop hidden charges-and we can do the same for you. Visit tocancel.com now to begin your cancellation process with expert support from start to finish.