Cancel Viviscal: The Right Way

How to cancel Viviscal and protect your consumer rights in singapore

What Viviscal is and why you might want to cancel

Viviscal is a nutritional supplement designed to support hair growth and thickness using a proprietary blend of vitamins, minerals, and marine complex. You can purchase Viviscal through multiple channels: directly from the official website with subscription options, through local Singapore retailers, wellness clinics, or independent e-commerce platforms. Understanding where you bought your product matters, because cancellation methods differ by sales channel.

You might cancel because the product isn't delivering the hair growth results you expected, you've found an alternative supplement, your hair health has improved, or you're experiencing side effects. Whatever your reason, you have the right to cancel without providing justification, and Tocancel is here to guide you through the process with clarity and confidence.

How Viviscal subscriptions work

When you subscribe to Viviscal through the official website or app, the company charges your payment method on a fixed schedule (typically monthly) and ships supplies automatically to your address. The subscription continues indefinitely until you actively cancel it. This means you must take deliberate action to stop future charges and shipments; the subscription will not pause or expire on its own.

Why cancellation timing matters

If you've recently purchased Viviscal and are unsure about it, Singapore's consumer protection law gives you a 14-day window to change your mind without penalty. Beyond 14 days, cancellation is still your right, but refunds may not apply unless the product is faulty or falsely advertised. Acting quickly protects your financial interests and gives you more options.

Your consumer protection rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when dealing with subscriptions, refusals to cancel, or disputes over charges.

The 14-day cooling-off right explained

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel distance contracts (online purchases) within 14 calendar days of receiving your order, with no reason required. The clock starts from the date you receive your Viviscal package, not the purchase date. This right applies to subscriptions purchased online through Viviscal's website or authorized Singapore retailers. If Viviscal makes cancellation deliberately difficult, charges hidden fees, or fails to process your cancellation within a reasonable timeframe, those actions may breach fair trading standards enforced by the Consumers Association of Singapore (CASE).

Your legal position is strong: you can cancel within 14 days, and the burden is on Viviscal to prove you received the product and initiated cancellation outside that window.

Your refund entitlements after cancellation

If you cancel within the 14-day period, you're entitled to a full refund of the purchase price. Viviscal may deduct reasonable return shipping costs, but only if you shipped the product back to them. For subscriptions, the refund applies to the charge that triggered your cancellation, not past subscriptions you've already received and consumed. Keep your receipt, order confirmation, and any cancellation confirmation from Viviscal in writing, as these protect you in disputes with your payment provider or CASE.

Viviscal pricing and product options in singapore

Before you cancel, it helps to understand what you're currently paying and whether alternative products or purchase methods might suit your needs and budget better.

Current Viviscal pricing and formats

Subscription pricing is often slightly lower than one-time purchases, but only benefits you if you use the product long-term. If you're still evaluating whether Viviscal works for your hair, purchase a single box first rather than committing to a subscription with automatic recurring charges.

How to cancel Viviscal by platform

Your cancellation method depends on where you purchased the product and whether you're subscribed to automatic renewal.

Cancelling a Viviscal subscription purchased online

1. Log into your account on the Viviscal official website using your registered email and password.
   • If you don't remember your password, use the "Forgot Password" link to reset it via email.
2. Navigate to "My Account," "Subscriptions," or "Order History" (exact menu names vary).
   • Look for a section labeled "Manage Subscription" or "Active Subscriptions."
3. Locate your active Viviscal subscription and select "Cancel Subscription" or "Pause Subscription."
   • Do not pause if your goal is to stop all charges; select cancel instead.
   • If prompted to provide a reason, select "No longer needed" or similar; you are not obligated to justify your decision.
4. Review the cancellation summary to confirm the date your subscription ends.
   • Check whether you are entitled to a refund for any unused portion of a pre-paid subscription.
5. Submit your cancellation request and wait for a confirmation email.
   • This email should include your cancellation date, confirmation number, and refund status (if applicable).
6. Verify no further charges appear on your payment method after the stated cancellation date.
   • If a charge appears after cancellation, contact Viviscal customer service immediately with your cancellation confirmation number.

Cancelling if you purchased through a singapore retailer or clinic

1. Contact the retailer or clinic directly by phone, email, or in person.
   • Ask whether they hold a subscription on your behalf or if Viviscal manages the subscription directly.
2. Request cancellation in writing via email, including your name, order number, and purchase date.
   • Written requests create a paper trail and are essential if a dispute arises later.
3. Ask the retailer to confirm cancellation in writing within 3 business days.
   • If they refuse or delay, escalate to Tocancel for guidance on your next steps under consumer protection law.

Cancelling via a third-party e-commerce platform

If you subscribed to Viviscal through Lazada, Shopee, or another Singapore e-commerce marketplace, cancel through that platform's account settings, not Viviscal directly. Navigate to "My Purchases" or "Subscriptions," find your Viviscal order, and select "Cancel Subscription" or "Unsubscribe." The marketplace will notify Viviscal of your cancellation.

What to do if Viviscal refuses to cancel or delays your request

Most cancellations go smoothly, but some consumers face deliberate delays or refusals from companies unwilling to process the request.

If your cancellation is delayed or ignored

If Viviscal does not confirm your cancellation within 5 business days, or if charges continue after your stated cancellation date, take immediate action. Follow up with a formal written cancellation request by email, including your name, account details, purchase date, original cancellation request date, and a screenshot of any unauthorized charge. Include the phrase: "I am exercising my right to cancel under the Consumer Protection (Fair Trading) Act. Please confirm cancellation within 3 business days."

Send this email to Viviscal's customer service address (see "Contact Viviscal" section below) and request a read receipt. Keep a copy for your records. If Viviscal still refuses or fails to respond, file a complaint with the Consumers Association of Singapore (CASE), which enforces consumer protection law and can compel compliance.

Escalating to the consumers association of singapore

If Viviscal fails to cancel your subscription or process your refund within 14 days of your written request, you can lodge a formal complaint with CASE. CASE investigates unfair trading practices and can issue a compliance notice to the company. Visit www.case.org.sg to lodge a complaint online or call 6100 0315 for guidance. Tocancel recommends gathering all documentation (emails, screenshots, cancellation confirmations) before submitting your complaint.

Refunds and payment recovery after cancellation

Understanding your refund timeline and how to recover unauthorized charges protects your money and ensures Viviscal honours your cancellation.

Refund timelines and payment method deductions

Once Viviscal confirms your cancellation, you should receive a refund within 7 to 14 business days if you cancelled within the 14-day cooling-off period. The refund is credited back to your original payment method (credit card, debit card, or digital wallet). If you used a credit card, the refund may appear as a credit on your next statement rather than as a direct bank transfer. Check your payment statement 14 days after receiving cancellation confirmation.

If you do not see a refund after 14 days, contact your bank or payment provider immediately and reference your Viviscal cancellation confirmation number. Your bank can initiate a chargeback (disputed transaction) if Viviscal fails to refund you, but this is a last resort and should be used only after Viviscal has been given a fair opportunity to process the refund.

Recovering unauthorized charges after cancellation

If Viviscal charges your payment method after you've cancelled, contact your bank immediately and report the charge as unauthorized. Provide your cancellation confirmation and any evidence that you requested the cancellation. Your bank can reverse the charge and recover the funds within 5 to 10 business days. Simultaneously, contact Viviscal in writing to demand a refund and an explanation for the unauthorized charge. If the company continues unauthorized billing, file a complaint with CASE and consider small claims court if the amount is under SGD 10,000.

Common cancellation mistakes to avoid

Cancellation is straightforward, but a few common missteps can delay your request or cost you money.

Mistakes that delay or derail your cancellation

Many consumers accidentally hurt their own case by cancelling in ways that leave no paper trail or by missing the 14-day cooling-off window. Always cancel in writing (email or online portal screenshot), never by phone call alone, because phone cancellations create no record if the company claims you never called. Do not assume pausing your subscription stops charges; only outright cancellation does. If you miss the 14-day window, you lose the automatic refund right, so act fast if you're unsure about Viviscal.

Another common error is paying no attention to subscription renewal dates. If your next charge is scheduled for tomorrow and you cancel today, you may still be charged for that cycle before the cancellation takes effect. In that case, request a refund as a courtesy cancellation adjustment rather than accepting the charge. Finally, never cancel through your bank or payment provider without also cancelling directly with Viviscal; doing so can trap you in disputes where the company claims you never formally requested cancellation.

After your Viviscal cancellation is complete

Once Viviscal confirms your cancellation, your responsibility doesn't end immediately, especially if a refund is pending.

Steps to take after cancellation confirmation

1. Keep your cancellation confirmation email and any reference or confirmation number provided by Viviscal.
   • This is your proof of cancellation and your protection against future disputes.
2. Monitor your payment method for the next 30 days to ensure no further charges appear.
   • Set a reminder on your calendar to check your bank statement 14 days after cancellation.
3. If a refund was promised, verify it appears in your account within the stated timeframe (usually 7-14 days).
   • Contact your bank if the refund does not arrive on time; do not assume Viviscal automatically processed it.
4. If you received a shipment after cancellation, contact Viviscal immediately and request a prepaid return label.
   • Return the product and keep proof of return (tracking number) for your records.
5. Document any communication with Viviscal regarding cancellation or refunds for 12 months.
   • Save emails, screenshots, and any official letters in a dedicated folder.

What to do if Viviscal continues billing you

If you receive another charge from Viviscal after your cancellation date, do not ignore it. Contact Viviscal immediately by email with your cancellation confirmation, and demand an explanation and immediate reversal of the charge. If Viviscal fails to reverse the charge within 5 business days, contact your bank to dispute the charge as unauthorized. Do not cancel your payment method, as this may prevent legitimate refunds from processing; instead, report the specific unauthorized charge to your bank and let them investigate.

Where to send your cancellation request if online cancellation fails

If Viviscal's website does not allow online cancellation or if you purchase through a channel with no online cancellation option, send a formal written cancellation request to one of the following addresses. Tocancel advises sending your cancellation by email (with read receipt) and keeping a copy for your records.

Viviscal contact details for cancellation

No dedicated Singapore-based cancellation or customer service address has been confirmed for Viviscal subscriptions. All official cancellation inquiries are directed to Viviscal's US corporate office. Send your cancellation request by email or registered mail to the following address:

Viviscal (US Corporate Office)
Viviscal Customer Service
United States
Email: Contact via official Viviscal website (www.viviscal.com)
Phone: Check official website for customer service number

When contacting Viviscal, include your full name, account email, order number, purchase date, and the date you first requested cancellation. State clearly: "I am requesting immediate cancellation of my Viviscal subscription effective immediately. Please confirm this cancellation within 5 business days and process any applicable refund within 14 days."

If Viviscal fails to respond or refuses your cancellation, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE has authority to investigate unfair trading practices and can compel Viviscal to honour cancellation requests under Singapore law.

Why choose tocancel to guide your cancellation

Cancelling a subscription should never feel complicated or risky. Tocancel is built to empower you with clear steps, your legal rights, and confidence that you can cancel without penalty. Whether you're facing delays, hidden charges, or refusals from Viviscal, Tocancel has helped thousands of consumers navigate cancellations successfully and recover their money.

Your cancellation is your right. Armed with Singapore's Consumer Protection (Fair Trading) Act, knowledge of the 14-day cooling-off period, and the steps outlined above, you can cancel Viviscal with confidence. If Viviscal resists, Tocancel's resources and escalation guidance ensure you're never stuck. Visit Tocancel today to access cancellation templates, company contact details, and real-time updates on consumer protections in Singapore. Your financial control starts now, and Tocancel is here to support you every step of the way.