Cancel Furbo: The Right Way to Stop Unwanted Charges

How to cancel Furbo and reclaim control of your pet camera subscription

Understanding Furbo and why you might want to cancel

Furbo is a smart pet camera designed for dog owners who want to monitor, interact with, and reward their pets remotely. The device streams HD video, allows you to speak to your dog through two-way audio, and dispenses treats via the mobile app. Many Furbo owners pair their camera with the Furbo Nanny subscription, which adds cloud recording, barking alerts, and AI-powered insights into your pet's behaviour patterns.

You might cancel Furbo because you've upgraded to a different pet camera system, your subscription no longer fits your lifestyle, or you simply want to stop the monthly charge. Whatever your reason, Tocancel is here to walk you through every step of cancellation so you avoid costly mistakes and understand exactly what happens to your device and data after you cancel.

When cancellation makes financial sense

Your Furbo Nanny subscription costs between S$7.12 and S$13.99 per month depending on your plan tier and billing cycle. If you're not actively using cloud recording, barking alerts, or the AI behaviour tracking features, you're paying for functionality you don't need. Many users discover they can manage with the free live view and two-way audio alone, making the premium tier unnecessary.

Cancellation also makes sense if you're relocating, switching to a new pet camera system, or testing whether the free features give you everything you actually use. Your Furbo device remains functional after you cancel the subscription; you simply lose access to premium features. This means you can test the service before committing long-term.

What you keep and lose after cancellation

Your Furbo device continues to provide live video viewing and two-way audio communication even after you cancel your subscription. However, you lose access to cloud-stored video clips, AI-powered behaviour insights, and barking notifications. Your current subscription remains active until the end of the billing period you've already paid for; Furbo does not offer pro-rata refunds for unused time within that period unless Singapore consumer law requires otherwise.

Keep in mind that your account and device settings remain saved, so you can reactivate your subscription later without losing your preferences or setup information.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you specific legal rights when cancelling subscription services, and understanding these rights empowers you to take action.

What the consumer protection (Fair trading) act guarantees you

The Consumer Protection (Fair Trading) Act requires businesses to provide clear, transparent information about subscription charges and cancellation procedures before you complete your purchase. Your legal position is straightforward: Furbo must make cancellation reasonably easy, and they cannot charge you without your explicit, informed consent. If Furbo's cancellation process is deliberately obscured, or if they continue billing you after you've submitted a cancellation request, you have grounds to escalate.

Additionally, if you cancel your Furbo subscription within 14 days of purchase and the service has not been substantially delivered, you may be entitled to a full refund under consumer law. This is your statutory right, not a favour from the company.

Your escalation path if Furbo refuses to cancel

If Furbo refuses to process your cancellation, continues charging after you've cancelled, or claims they never received your request, contact the Consumers Association of Singapore (CASE) at 1800-6100-6 or visit their website at case.org.sg. Document every communication: dates, times, the names of support agents, and screenshots of your cancellation requests.

You can also lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) if you believe Furbo is engaging in unfair contract terms or misleading conduct. Most CASE escalations resolve within 30 days, and Tocancel recommends keeping all evidence of your cancellation attempt until the matter is fully resolved.

Pricing breakdown and monthly costs

Before you cancel, it helps to see exactly what you're paying and which plan might explain your monthly charge.

The annual plan costs significantly less per month than monthly billing, so if you've been paying S$13.99 monthly, switching to annual billing saves you money if you plan to keep the subscription. However, if you're uncertain about long-term use, the monthly option gives you more flexibility to cancel.

How to cancel Furbo across all platforms

Furbo offers three main cancellation routes depending on where you subscribed: through the web account portal, Apple's App Store, or Google Play. The method you use determines which team processes your cancellation and how quickly it takes effect, so choose the platform where you originally subscribed.

Cancel Furbo through the web account portal

Cancelling through your Furbo account on the web gives you the most direct control and creates a clear digital record of your cancellation request.

1. Visit the Furbo website and log in to your account using your email and password.
2. Navigate to your account settings or subscription management section (usually labelled "Account," "Billing," or "Subscription").
3. Locate the "Cancel subscription" or "Manage subscription" button.
4. Select your reason for cancellation from the dropdown menu (Furbo may ask why you're cancelling, but your reason does not affect your right to cancel).
5. Confirm your cancellation when prompted. Your subscription will remain active until the end of the current billing period.
6. Screenshot or download the cancellation confirmation page immediately and save it to your records.
7. Check your email for a cancellation confirmation message from Furbo within 24 hours.

This method is the fastest and creates the clearest audit trail. Tocancel recommends this approach as your first choice.

Cancel Furbo through apple app store

If you subscribed via your iPhone or iPad, Apple manages your subscription directly, and you must cancel through Apple's system.

1. Open the App Store app on your iOS device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Furbo" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm your cancellation when Apple asks. You will receive a confirmation email from Apple confirming the cancellation.
7. Your Furbo subscription remains active until the current billing period ends; after that date, your subscription stops automatically.

Apple processes these cancellations immediately in their system, but Furbo may take up to 48 hours to sync the change on their end. Save your Apple confirmation email as proof of cancellation.

Cancel Furbo through google play

If you subscribed through an Android device via Google Play, you must cancel your subscription through Google's system.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu options.
4. Find "Furbo" in your list of active subscriptions and tap it.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Select your reason for cancellation (optional) and confirm.
7. Google will send you a confirmation email. Keep this as your cancellation proof.

Google processes the cancellation immediately, but allow 48 hours for the change to appear in your Furbo account. If Tocancel recommends anything here, it's to save every confirmation email for your records.

What happens after you cancel and refund eligibility

Understanding what happens next removes the uncertainty and helps you plan your pet monitoring strategy going forward.

Your device and features after cancellation

After your current billing period ends, your Furbo device stops receiving cloud storage, barking alerts, and AI behaviour reports. However, you retain access to live video streaming and two-way audio indefinitely, even without a paid subscription. This means you can continue monitoring and speaking to your dog without paying anything extra.

Your account login credentials remain valid, so you can log into the app anytime and use the free features. If you decide to reactivate your paid subscription months or years later, all your device settings and account information are preserved.

Refund eligibility under singapore law

Furbo does not offer refunds for unused time within a billing period you've already paid for, unless Singapore consumer law mandates one. However, you may qualify for a refund in these situations:

• You cancel within 14 days of your first purchase and have not substantially used the service.
• Furbo continues billing you after you've submitted a valid cancellation request (this is a breach of the Consumer Protection (Fair Trading) Act).
• You were charged without your explicit consent.
• Furbo's cancellation process was deliberately obscured or made unreasonably difficult.

If any of these apply to you, submit a formal refund request through your Furbo account or contact Furbo customer support directly. If Furbo refuses, escalate to CASE or the CCCS with documentation of your cancellation attempt and the charge you dispute. Tocancel has seen successful refund claims in cases where companies continued billing after cancellation was requested.

Common cancellation mistakes and how to avoid them

Many pet owners feel frustrated when cancellation takes longer than expected or unexpected charges appear. These mistakes are avoidable with the right steps.

Deleting the app instead of cancelling your subscription

The biggest mistake is removing the Furbo app from your phone and assuming your subscription has stopped. Deleting the app has no effect on your subscription; you will continue to be charged monthly. You must explicitly cancel your subscription through the account portal, App Store, or Google Play before deleting the app.

Cancelling too close to your billing date

If you cancel your subscription one day before your next billing date, you will still be charged for that upcoming month because the charge typically processes automatically 24 to 48 hours before the date appears on your calendar. Cancel at least 3 to 5 days before your next billing date to ensure the system processes your cancellation before the charge goes through.

Failing to save your cancellation confirmation

Screenshot or download your cancellation confirmation immediately after you submit it. If Furbo continues to charge you and you dispute it with your bank or CASE, you need proof that you cancelled on a specific date. Without this evidence, the company can claim they never received your request.

Not checking your bank statement after cancellation

Verify that Furbo has stopped charging you 5 to 7 days after your subscription period should have ended. Sometimes cancellations are delayed in the system, or a charge slips through by error. If you spot an unexpected charge, contact Furbo immediately and file a dispute with your bank if necessary.

Checklist before and after cancellation

Use this checklist to ensure you cancel Furbo correctly and protect yourself from billing errors or account issues.

Comparing Furbo with alternative pet cameras

If you're cancelling because you want to explore other options, here's how Furbo compares to competing smart pet cameras available in Singapore.

If you're cancelling Furbo primarily because of the subscription cost, lower-cost alternatives like Wyze offer comparable features at a fraction of the monthly price. Tocancel recommends comparing your actual usage (do you use treat dispensing and AI insights?) against the cost to decide if a cheaper camera fits your needs better.

Contact and escalation information for Furbo singapore

If you need to contact Furbo directly or escalate a cancellation dispute, use the contact details below.

Furbo customer support channels

Furbo does not publish a dedicated Singapore phone line, but you can reach their global customer support team through the following methods:

• Email support: Contact Furbo through the "Help" or "Support" section within the Furbo mobile app or website. Submit a detailed message describing your cancellation issue.
• Account portal: Log in to your Furbo account and use the in-app messaging or ticket system to request manual cancellation assistance if the self-service cancellation fails.
• Social media: Furbo maintains support channels on Facebook and Instagram where you can message them about billing or cancellation issues.

Escalation to consumer protection authorities

If Furbo does not respond to your cancellation request within 7 business days, or if they refuse to cancel or continue billing you, escalate immediately:

• Consumers Association of Singapore (CASE): Phone 1800-6100-6, website case.org.sg. CASE handles consumer complaints, disputes, and mediation at no cost to you. File a complaint if Furbo refuses cancellation or continues billing.
• Competition and Consumer Commission of Singapore (CCCS): Website cccs.gov.sg. Lodge a complaint if you believe Furbo engaged in unfair contract terms, misleading conduct, or aggressive billing practices.
• Your bank's dispute resolution: Contact your bank or credit card issuer to dispute any charges from Furbo that you did not authorise. Most banks offer chargeback protection for unauthorised or misleading recurring charges.

Tocancel recommends giving Furbo 7 days to respond to a cancellation request before escalating to CASE, but if they admit they received your request and refuse to honour it, escalate immediately.

Furbo singapore operational address

For formal written complaints or postal notice of cancellation (if email or app-based cancellation fails), address correspondence to:

Furbo CP LTD
Singapore office address available upon request via Furbo customer support

Request the full mailing address from Furbo customer support or through your app's support channel before sending any formal notice. Keeping a copy of your mailed cancellation notice (with proof of postage) provides additional legal evidence of your cancellation attempt.

Final steps to confirm your cancellation

Cancelling Furbo is straightforward when you follow the right process, and you now have the knowledge to do it confidently and safely. Your consumer rights under Singapore law protect you; Furbo must cancel your subscription when you request it, and they cannot hide their cancellation process or continue charging without consent.

Tocancel has helped thousands of consumers cancel unnecessary subscriptions, understand their rights, and recover unauthorised charges. Whether you're cancelling Furbo to save money, switch to a different camera system, or simply stop using the service, the steps above ensure you maintain control of your account and billing. Document your cancellation, monitor your bank statement, and escalate to CASE if Furbo refuses to cooperate.

Your pet monitoring needs may change, and that's normal. Cancel with confidence, knowing your rights are backed by Singapore consumer law, and Tocancel remains your trusted resource if you need to cancel any subscription in the future.