Cancel Sunrun: The Right Way

How to cancel Sunrun and understand your rights in singapore

What Sunrun is and why you might want to cancel

Sunrun is a residential solar and battery energy provider that designs, installs, and maintains rooftop solar systems and energy storage solutions for homeowners. The company offers leasing arrangements, power-purchase agreements, and owned system options in markets where it operates. If you have signed a Sunrun contract and now wish to cancel, you have legal protections in Singapore that you should understand before taking action.

Service overview

Sunrun manages the complete solar lifecycle: system design, professional installation, ongoing monitoring, and long-term maintenance. The company handles everything from your initial consultation through to system servicing, which means cancellation can involve multiple moving parts depending on where your project stands.

Availability and specific service offerings vary significantly by country and local market presence. Sunrun's Singapore market operations are not widely documented in public sources, so you should verify whether Sunrun actively services your location before proceeding with any agreement.

Common reasons for cancellation

You may wish to cancel Sunrun for several legitimate reasons: the system has not been installed as promised, maintenance costs have escalated unexpectedly, you are selling your property and the new owner does not wish to keep the system, or the terms of your contract have shifted in ways that no longer suit your household needs. Whatever your reason, your cancellation rights are protected under Singapore law.

Your consumer rights in singapore when cancelling Sunrun

Singapore's consumer protection framework gives you specific legal grounds to cancel and demand refunds under particular circumstances, empowering you to take confident action.

Cooling-off periods and the consumer protection (Fair trading) act

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel certain consumer contracts within a cooling-off period, typically 5 business days from the date you sign the agreement. For distance contracts (those conducted primarily online or by phone without face-to-face meetings), the cooling-off period extends to 14 calendar days.

This cooling-off right applies to most consumer services, including home improvement contracts such as solar installation. However, cooling-off rights do not apply if you explicitly requested that work begin before the cooling-off period ended. If you exercise your cooling-off right, Sunrun must refund any payments you made within 30 days, except for reasonable costs directly incurred by the provider. Your legal position is clear: within the cooling-off window, you can cancel without penalty.

Your right to cancel after the cooling-off period

Even after the cooling-off period expires, you retain the right to cancel if Sunrun breaches the contract, fails to deliver promised services, or imposes unfair terms. If Sunrun's contract contains clauses that are significantly one-sided-such as forfeiting your entire deposit for cancellation initiated by you without cause-you may dispute these terms with Singapore's Consumers Association or file a complaint with the Competition and Consumer Commission of Singapore (CCCS).

Document every communication, keep copies of your signed contract, and record the date you submit any cancellation notice. These records are essential if you later need to escalate your complaint to a consumer protection authority.

Methods to cancel your Sunrun account

Sunrun accepts cancellation requests through multiple channels, but written notice is the most verifiable method and leaves you with proof of your submission.

Cancellation by post

Send a registered letter or email with postal confirmation to Sunrun's Denver office, which handles contract notices. Your written notice must include your account number, full name, current address, and a clear statement that you wish to cancel your contract. Request written confirmation that your cancellation has been received and processed. Sending your notice by registered post protects you because you receive a delivery receipt that proves Sunrun received your request on a specific date-this date is critical for cooling-off period calculations.

Cancellation by email

Email your cancellation request to Sunrun's customer service address if provided in your contract. Use clear language: state your account number, your intention to cancel, the effective date you request, and ask for written confirmation of receipt. Do not rely on email alone if you are within a cooling-off period, as email delivery can sometimes be disputed. If you email, follow up by sending the same notice by registered post within 2 business days to create an irrefutable record.

Phone cancellation followed by written confirmation

You may call Sunrun's customer service line to initiate cancellation verbally, but this step alone is insufficient. During the call, take note of the representative's name, the date and time of the call, and any reference number provided. Immediately after the call, send a follow-up email and registered letter confirming the conversation and formally requesting cancellation in writing. This two-step approach creates a record of your intent and ensures that Sunrun cannot later claim it did not receive your cancellation request.

Steps to cancel your Sunrun contract

Follow this sequential process to cancel Sunrun with confidence and leave yourself protected from disputes.

1. Locate and review your signed Sunrun contract before submitting any cancellation notice.
   • Identify the cooling-off period stated in your agreement (typically 5 to 14 days)
   • Note the specific cancellation address and procedure required by your contract
   • Check whether your contract specifies cancellation fees, penalties, or refund deductions
   • Record the date you signed the agreement so you can calculate whether you are within the cooling-off window
2. Gather evidence of your account and contract status.
   • Collect your account number, invoice statements, and any emails confirming your agreement terms
   • Note the installation date or promised installation date if work has not yet begun
   • Record any system issues, missed maintenance visits, or breaches by Sunrun in writing with dates
   • Take screenshots of any online accounts or portals showing your contract terms
3. Draft your cancellation letter or email using clear, formal language.
   • State: "I hereby cancel my Sunrun contract effective [date]"
   • Include your full name, current address, account number, and email address
   • Reference the contract start date and the cooling-off period or breach justifying your cancellation
   • Request written confirmation of cancellation and the refund amount within 30 days
   • Keep a copy for your records before sending
4. Submit your cancellation by registered post or email with read receipt.
   • If posting, use registered mail with return receipt requested to obtain proof of delivery
   • If emailing, request a read receipt and send to the address listed in your contract
   • Send to Sunrun's Denver office for contract notices, not general correspondence addresses
   • Record the date you send your notice-this is your official cancellation submission date
5. Monitor for Sunrun's written response within 10 business days.
   • Watch for email confirmation of receipt and a timeline for processing your cancellation
   • Check for a refund schedule if you are entitled to repayment
   • If Sunrun does not respond within 10 business days, send a follow-up notice by registered post
   • Do not assume silence means agreement-demand explicit written confirmation
6. Track all refunds and verify cancellation completion.
   • Request an itemized refund statement showing what amounts are being returned and when
   • Note the refund timeline: Sunrun must refund within 30 days of your cancellation request
   • Verify that any installation work has halted and that no further charges appear on your account
   • If you do not receive your refund within 30 days, escalate to the CCCS or Consumers Association

Understanding sunrun's refund and cancellation terms

Refund policies vary significantly depending on your contract type, whether installation has begun, and the reason for your cancellation.

Full refunds during the cooling-off period

If you cancel within your cooling-off period (5 to 14 days from signing, depending on whether you signed online or in person), you are entitled to a full refund of all payments made, minus any reasonable costs Sunrun has directly incurred on your behalf. For example, if Sunrun conducted a site survey that you requested, they may deduct the direct cost of that survey. However, they cannot deduct general administrative fees, sales commissions, or speculative costs. Request that Sunrun provide itemized documentation of any deductions they claim.

Refunds after the cooling-off period

After the cooling-off period expires, your refund entitlement depends on whether Sunrun has breached the contract or whether you are cancelling without cause. If Sunrun has failed to install the system within the promised timeframe, has provided defective equipment, or has refused to perform maintenance, you may be entitled to a full or partial refund plus compensation. If you are cancelling without contractual cause and installation has already begun, Sunrun may deduct actual costs incurred, such as labor and materials purchased specifically for your system. Request a detailed cost breakdown and compare it against the market rate for those services-Sunrun cannot charge inflated amounts.

Refund timeline and how to verify payment

Once you submit your cancellation request, Sunrun must process your refund within 30 days unless your contract specifies a different period (always check your agreement). Refunds must be returned to the payment method you originally used. If you paid by credit card, the refund will appear as a credit to that card account. If you paid by bank transfer, request the bank account to which your refund will be sent and verify the account owner matches Sunrun or an authorized agent. Do not accept a refund voucher or store credit in lieu of cash unless you explicitly agree in writing.

Pricing, fees, and what you may owe Sunrun

Understanding Sunrun's cost structure helps you calculate what you should receive upon cancellation.

If Sunrun financed your system through a third-party lender, cancelling your Sunrun contract does not automatically cancel your loan. You must contact the lender separately and may owe the loan amount in full. Check your loan documents before signing any cancellation agreement with Sunrun.

Common mistakes to avoid when cancelling Sunrun

Cancelling a solar contract is stressful, and many homeowners inadvertently weaken their position by rushing through the process or mishandling communications.

Mistake 1: calling Sunrun without written follow-up

A phone call creates no record that Sunrun can dispute later. Even if a representative verbally agrees to cancel your contract, Sunrun may claim the call never happened or that you misunderstood the terms. Always follow every phone call with a registered letter or email confirmation within 2 business days. This written trail protects you if Sunrun later denies your cancellation request.

Mistake 2: missing your cooling-off deadline

The cooling-off period is your strongest legal tool for cancellation without penalty. Once this window closes, your rights become more limited and you may owe Sunrun costs they have incurred. Calculate your cooling-off deadline the moment you sign your contract and mark it in your calendar. If you are unsure of the exact deadline, submit your cancellation request 1 week early rather than risk missing it by a single day.

Mistake 3: accepting unfair cancellation terms without escalation

If Sunrun insists you must forfeit your entire deposit, pay a cancellation penalty exceeding 10% of the contract value, or cover speculative costs, do not accept these terms. These clauses may violate Singapore's Consumer Protection (Fair Trading) Act. Instead, refuse in writing and escalate to the Consumers Association or the CCCS. Do not sign anything that acknowledges such terms as fair.

Mistake 4: allowing installation to proceed while disputing the contract

Once Sunrun begins physical installation work, your refund options shrink because they have incurred real costs. If you have concerns about the contract before installation starts, submit your cancellation or dispute in writing immediately. Do not allow work to proceed while you are still considering cancellation.

What happens after your Sunrun cancellation is processed

Cancellation does not end instantly; several steps must unfold over the following weeks to ensure your account is fully closed and your refund reaches you.

System removal and property restoration

If Sunrun has already installed solar panels or battery systems on your roof, you have the right to request removal. If you are cancelling before installation is complete, Sunrun must remove any equipment or materials already delivered to your property. If you are keeping the system but cancelling your service contract, clarify in writing whether you own the equipment outright or remain liable for ongoing maintenance. Do not assume Sunrun will remove equipment unless you request this in your cancellation letter.

Disconnect from sunrun's monitoring and support systems

Sunrun remotely monitors most systems through their online portal. Once your cancellation is final, request that Sunrun deactivate your account access and confirm they have disabled remote monitoring. This step prevents Sunrun from billing you for monitoring services after cancellation or from accessing your system data without consent.

Disconnecting from grid export agreements

If your solar system is connected to Singapore's electricity grid through a power-purchase agreement or net metering arrangement, cancelling your Sunrun contract may also cancel your export arrangement. Contact your electricity retailer or the relevant grid operator separately to confirm the status of your connection and whether you need to make alternative arrangements to continue exporting excess solar energy.

Managing any outstanding loan or financing

If Sunrun financed your system through a third-party lender, cancelling your Sunrun contract does not cancel your loan. You remain liable to the lender for the full loan balance. Contact the lender immediately to understand your options: you may be able to refinance the loan, settle it early, or transfer it to another party if you are selling your property. Your cancellation of Sunrun does not protect you from loan repayment obligations.

How tocancel can help you cancel Sunrun with confidence

Cancelling a major home services contract can feel overwhelming, especially when large deposits and long-term financing are involved. This is where Tocancel steps in as your ally. Tocancel has helped thousands of consumers navigate cancellation processes for energy, home services, and subscription contracts by providing clear, action-focused guidance rooted in consumer rights law.

At Tocancel, we understand the specific cancellation rules in Singapore and help you understand exactly what Sunrun owes you. Our team at Tocancel has compiled the cancellation addresses, common refund deductions, and escalation contacts so you do not have to piece together information from multiple sources. Whether you are within your cooling-off period or disputing an unfair cancellation clause, Tocancel provides the templates, timelines, and consumer authority contacts you need to take confident action.

Visit Tocancel today to access your complete cancellation toolkit, review step-by-step instructions tailored to your situation, and find the direct contact information for Sunrun's cancellation department. Tocancel also offers guidance on escalating complaints to Singapore's Consumers Association and the Competition and Consumer Commission if Sunrun resists your cancellation request.

Checklist for cancelling Sunrun

Use this checklist to ensure you have completed every essential step before submitting your cancellation request.

• Contract review: I have located my signed Sunrun contract and identified the cooling-off period and required cancellation procedure
• Deadline calculation: I have calculated my cooling-off deadline and confirmed whether I am still within the window
• Evidence gathered: I have collected my account number, invoice statements, email confirmations, and any records of Sunrun breaches or failures to perform
• Cancellation letter drafted: I have written a clear cancellation letter or email including my account number, full name, address, the date of my contract, and my cancellation effective date
• Address verified: I have confirmed the correct cancellation address from my contract (Denver office for contract notices, not general correspondence)
• Submission method chosen: I have decided whether to send by registered post, email with read receipt, or a combination of both
• Submission completed: I have sent my cancellation request and retained proof of delivery or read receipt
• Refund expectations set: I have calculated what I expect to receive as a refund based on the cooling-off rules and my contract terms
• Follow-up scheduled: I have set a reminder to contact Sunrun within 10 business days if I have not received confirmation of cancellation receipt
• Escalation contacts saved: I have saved the contact details for Consumers Association and the Competition and Consumer Commission of Singapore in case I need to file a complaint

Consumer protection contacts and escalation

If Sunrun refuses your cancellation request, ignores your written notice, or delays your refund beyond 30 days, you have formal channels to escalate your complaint.

Consumers association of singapore

The Consumers Association of Singapore (CASE) provides free mediation and conciliation services for consumer disputes. File a complaint with CASE if Sunrun resists your cancellation or refund. CASE will contact Sunrun on your behalf and attempt to reach a fair settlement. You can lodge a complaint online at CASE's website or in person at their office. Include a copy of your cancellation letter, proof of submission, and all correspondence with Sunrun.

Competition and consumer commission of singapore (CCCS)

The CCCS enforces the Consumer Protection (Fair Trading) Act and investigates complaints about unfair contract terms, misleading advertising, and breach of consumer rights. If Sunrun's contract contains unfair terms or if they have engaged in deceptive practices, file a complaint with the CCCS. The CCCS can take enforcement action and require Sunrun to refund you or modify their contract terms. You can lodge a complaint online at CCCS's consumer portal.

Cancellation address for Sunrun

Send your cancellation notice by registered post to the following address, which is used for contract notices according to independent consumer guides and customer discussions:

Sunrun
Denver Office
[Primary cancellation mailing address for contract notices]
United States

Always refer to your specific Sunrun contract for the exact cancellation address, as this address may be updated or may differ based on your location and contract type. If your contract specifies a different address, use that address instead. When sending by post, use registered mail with return receipt requested so you have proof Sunrun received your notice on a specific date. If your contract lists an email address for cancellation notices, you may also email your cancellation request and request a read receipt to confirm delivery.

Final thoughts: take action today with tocancel

Cancelling a Sunrun contract is a legitimate right you hold under Singapore's Consumer Protection (Fair Trading) Act. Whether you are within your cooling-off period or disputing unfair terms after installation, your legal position is defensible if you follow the correct process. Document your communications, submit your cancellation in writing, and escalate to the Consumers Association or CCCS if Sunrun resists.

The power to cancel rests with you. Do not let uncertainty or fear of penalties prevent you from exercising your rights. Tocancel has helped thousands of consumers cancel contracts they no longer want by providing clear, step-by-step guidance and direct access to consumer protection contacts. Visit Tocancel now to review your specific situation, download cancellation letter templates, and find the escalation contacts you may need. Your refund and peace of mind depend on taking decisive action today.