Cancel Hey: The Right Way to Regain Control

How to cancel Hey email and reclaim your inbox freedom in singapore

What is Hey and why cancellation matters

Hey is a premium subscription email service built by Basecamp that prioritises privacy, control, and a clutter-free inbox. Unlike Gmail or other free alternatives, Hey charges you to use email the way it should work-with powerful workflows, custom aliases, built-in spy-pixel blocking, and native apps across web, Mac, Windows, Linux, iOS, and Android. The service costs approximately S$132.66 per year for personal use, making it a deliberate financial choice rather than a default.

You might be reading this because that choice no longer serves you. Perhaps the annual cost no longer fits your budget, you've switched email providers, or the interface doesn't match your workflow. Whatever your reason, you have clear legal rights as a Singapore consumer, and cancelling Hey is straightforward once you understand which platform you subscribed through. Tocancel exists to help you navigate this process with confidence and clarity.

Common reasons to cancel Hey

Most people cancel Hey because the subscription fee no longer justifies the benefit, especially after a trial period ends. Others discover that email privacy, while valuable, isn't their priority right now. Some users find the interface doesn't align with their daily habits, while freelancers and small teams may outgrow the personal plan or switch to a team email solution. Understanding your reason helps you decide whether to cancel outright or explore Hey's other plans-and it also informs how quickly you need to act to avoid the next billing cycle.

Your subscription platform determines your cancellation method

This is critical: where you bought Hey determines where you cancel it. You may have subscribed through three channels: directly at Hey.com, via Apple App Store (iOS), or via Google Play (Android). If you signed up on your iPhone through the App Store, cancelling on the Hey website will not work-you must cancel through Apple. This mismatch is one of the most common reasons people struggle to cancel, so identifying your subscription source now saves you frustration.

Understanding hey's pricing in singapore dollars

Your billing plan directly affects your cancellation timeline and any potential refund eligibility.

Most Singapore users hold the annual personal plan, which renews once per year. If you're on a monthly custom domain plan, your billing date arrives more frequently, making cancellation timing more urgent. Before you proceed, locate your next billing date in your Hey account or recent invoice-cancelling before this date can prevent unwanted charges. Tocancel recommends checking this information immediately, as it shapes your entire cancellation strategy.

Should you cancel or pause your Hey subscription?

Before you cancel, consider whether pausing or downgrading might serve you better.

When to cancel completely

You should cancel Hey outright if you're switching permanently to another email service, the annual cost no longer fits your budget, or you've decided email privacy is no longer your priority. Cancellation is also the right choice if you've tested Hey during a trial and determined it doesn't match your workflow. Once you cancel, Hey will terminate your access after your current billing period ends, giving you time to export your data and notify contacts.

When to pause or explore alternatives

If you value Hey but need to save money temporarily, contact Hey support at [email protected] to discuss a pause or temporary suspension. Some users also downgrade to a team plan or explore family pricing if they have multiple accounts. However, if cancellation is your firm decision, Tocancel advises moving forward without delay-hesitation often leads to unintended renewal charges.

How to cancel Hey on the web (direct subscription)

If you subscribed directly at Hey.com or via a web browser, follow these exact steps to cancel your account.

1. Open your web browser and navigate to app.hey.com/accounts
   • Sign in with your full Hey email address and password
   • If you've forgotten your password, click "Forgot password?" and follow the email recovery link
2. Locate and click on your account settings or profile menu
   • This is typically found in the top-right corner of the screen
   • Look for an icon labelled "Settings" or your email address
3. Find the "Billing & Invoices" or "Subscription" section
   • Scroll down to view your active subscription details
   • You should see your current plan, next billing date, and payment method
4. Click the "Cancel subscription" or "Delete account" button
   • Hey will ask you to confirm your reason for cancelling
   • Select your reason from the dropdown menu provided
5. Confirm your cancellation in the popup dialog
   • Review the cancellation details, including your final billing date
   • Click "Confirm" or "Yes, cancel my subscription" to proceed
6. Save your confirmation email for your records
   • Hey will send you a cancellation confirmation to your Hey email address
   • Forward this email to another account or take a screenshot before your Hey access ends

Your web cancellation is now complete. You retain access to your Hey account until the end of your current billing period, giving you time to download your emails and export important data.

How to cancel Hey via apple app store (iOS)

If you subscribed through an iPhone or iPad, you must cancel through Apple, not through Hey's website.

1. Open the Apple App Store on your iPhone or iPad
   • Tap the account icon in the bottom-right corner
   • Select "Account" from the menu
2. Tap "Subscriptions" from your account page
   • You will see a list of all your active subscriptions
   • Look for "Hey" in this list
3. Select "Hey" to open your subscription details
   • Review your renewal date and current payment method
   • Take note of your next billing date
4. Tap "Cancel subscription" or "Cancel free trial"
   • Apple will ask you to confirm; select "Confirm cancellation"
   • You may also see options to pause the subscription-ignore these unless you want to pause instead
5. Verify cancellation
   • You should see a confirmation screen stating "Subscription cancelled"
   • Apple will also send you a confirmation email

After you cancel through Apple, your Hey subscription will end on your next renewal date. You retain full access until that date arrives.

How to cancel Hey via google play (Android)

If you subscribed through an Android device, you must cancel through Google Play, not through Hey's website.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top-right corner
   • Select "Payments and subscriptions"
2. Tap "Subscriptions" from the menu
   • You will see all your active subscriptions
   • Find and select "Hey"
3. Open your Hey subscription details
   • Review your renewal date and current payment method
   • Verify that this is the correct subscription you wish to cancel
4. Tap "Cancel subscription"
   • Google Play will prompt you to select a reason for cancellation
   • Choose the option that best reflects your reason
5. Confirm your cancellation
   • Follow the on-screen prompts to complete the cancellation
   • You will receive a confirmation screen and email

Your Hey subscription will terminate on your next renewal date. Until then, your account remains fully functional.

What happens after you cancel Hey

Cancelling Hey is not an immediate logout-you maintain access for the rest of your billing period, which gives you crucial time to prepare.

Access and data recovery timeline

After you cancel, you can still log in to your Hey account until your billing period ends. Use this window to download or export your emails, export your contacts, and forward important emails to another account. Many users overlook this step and lose access to critical messages. Once your billing period expires, your Hey account will be locked-you cannot recover emails or contacts after this point. Tocancel strongly advises that you export all data within one week of cancellation, leaving a safety margin before your final billing date.

Informing your contacts

Before your access expires, send a message to important contacts using your Hey email address, notifying them of your email change and providing your new address. This prevents your contacts from continuing to send mail to a dead account. Update your email address with any services, subscriptions, or platforms that use your Hey address-banks, tax authorities, work platforms, and professional networks should all be notified.

Preventing unwanted renewal charges

After your billing period ends, Hey will not charge you again. However, confirm this by checking your Hey account after your renewal date has passed or by reviewing your bank or Apple/Google Play statements 5 to 10 days after cancellation. If you see an unexpected charge, escalate it immediately-Tocancel recommends taking a screenshot of any unauthorized charge for evidence if you need to dispute it with your bank or payment provider.

Refund eligibility and how to request a refund

Whether you qualify for a refund depends on your subscription type and how long you've had the account.

Refund policy for web and app subscriptions

Hey's standard refund policy allows returns within 30 days of purchase for annual plans if you've barely used the service. If you subscribed 30 or fewer days ago and feel the service doesn't meet your needs, you have grounds to request a refund. For monthly plans, refund eligibility is typically limited to the first billing cycle, again within a narrow window. If you believe you qualify, contact [email protected] with your account details, original purchase date, and reason for your request. Tocancel advises including any evidence of underuse-such as few emails sent or received-to strengthen your case.

Escalation if Hey refuses your refund

If Hey denies your refund request and you purchased through their website, you have rights under Singapore's Consumer Protection (Fair Trading) Act. This law requires traders to supply services with due care and skill, and to be honest in their dealings with you. If you can show that Hey misrepresented the service or failed to deliver on its core features, you may lodge a complaint with the Consumers Association of Singapore (CASE), Singapore's statutory consumer body. CASE can mediate disputes and escalate to the Competition and Consumer Commission of Singapore (CCCS) if necessary. Tocancel recommends documenting your refund request and Hey's response in writing so you have evidence if you need to escalate.

Payment platform refund disputes

If you subscribed via Apple or Google Play, you can also dispute the charge directly through your payment platform. Open your Apple or Google Play account, navigate to your transaction history, and select "Report a problem" next to your Hey charge. Explain that the service no longer meets your needs or that you cancelled within the refund window. Apple and Google investigate these disputes independently of Hey and may reverse the charge. This avenue is especially powerful if Hey ignores your refund request.

Your consumer rights and legal position

As a consumer in Singapore, you are protected by clear laws that give you power when cancelling.

Your legal position under singapore consumer law

The Consumer Protection (Fair Trading) Act protects you when you buy digital services like Hey. The law requires that services are supplied with due care and skill, that descriptions are accurate, and that traders don't mislead you. When you pay for Hey, you enter a contract. You have the right to cancel that contract-and if Hey makes it deliberately difficult to cancel or charges you after you've cancelled, that violates your consumer rights. The law also requires that traders act fairly: hidden cancellation processes, misleading billing, or automatic renewals without clear notice are all breaches. Tocancel exists to help you assert these rights with clarity and confidence.

What to do if Hey breaches your rights

If Hey continues to charge you after cancellation, refuses a legitimate refund, or makes cancellation deliberately difficult, document everything: screenshots of your cancellation, copies of emails, bank statements showing unauthorized charges, and any communication with Hey support. Report the breach to the Consumers Association of Singapore (CASE) at case.org.sg or call 1800 6858 100. CASE mediates disputes at no cost to you and has authority to investigate trader misconduct. If the issue is widespread, CASE may escalate to the Competition and Consumer Commission of Singapore (CCCS), which can take enforcement action against Hey. Most disputes resolve quickly once a regulatory body becomes involved.

Common mistakes when cancelling Hey

Many people cancel Hey successfully, but others inadvertently leave their subscription active or lose access to important emails. Learning from these mistakes now protects you.

Cancelling on the wrong platform

The single most common mistake is cancelling on Hey's website when you subscribed through Apple or Google Play. You then believe you've cancelled, but the subscription remains active and you're charged again. Always confirm where you originally subscribed before you cancel. If you're unsure, check your email for a confirmation receipt from Apple, Google, or Hey-this tells you the source. Tocancel recommends taking a screenshot of your cancellation confirmation as proof you acted in time.

Forgetting to export your data

After your billing period ends, you lose all access to your Hey emails and contacts-they are not recoverable. Many people cancel and then realize too late that they needed an email address or attachment that was stored in Hey. Export your data immediately after cancelling, not after your access expires. Most email clients allow you to export messages as .eml or .pst files, which you can then import into Gmail or another service.

Cancelling just after renewal

If you cancel the day after your annual renewal, you've paid for a full year and may not recoup your money. Cancellations made immediately after renewal carry the least refund eligibility. If you're certain you want to leave, cancel as close to your renewal date as possible-ideally 2 to 3 weeks before, so you're clearly within the 30-day refund window if applicable. Check your next billing date before you cancel.

Not keeping your cancellation confirmation

After you cancel, Hey or your payment provider sends a confirmation email. Save this email to a separate account, screenshot it, or print it. If a charge appears on your next bank statement, you'll need this proof that you cancelled in time. Tocancel advises keeping cancellation confirmations for at least 90 days after the final billing date.

Cancellation checklist for Hey

Use this checklist to ensure you cancel correctly and protect yourself from mistakes.

Comparing Hey to alternatives before you cancel

Before you finalize your cancellation, you may want to review how Hey compares to other email services.

If you're leaving Hey because of cost, Gmail or Proton Mail offer cheaper alternatives with reasonable privacy protections. If you're leaving because of the interface, Gmail's simplicity or Proton Mail's focus may suit you better. If you still value Hey's approach but need to cut expenses temporarily, contact [email protected] to discuss pausing your account. Whatever you choose, Tocancel recommends making an informed decision rather than cancelling in frustration.

What to do if Hey doesn't process your cancellation

In rare cases, your cancellation request may not go through, or Hey may continue charging you despite your request to cancel.

Escalating with Hey support

If you cancelled but still see a charge on your statement, contact Hey at [email protected] or [email protected] (for urgent account security issues) immediately. Include your account email, the date you cancelled, and your cancellation confirmation. Ask Hey to confirm that your subscription is deactivated and to refund the unauthorized charge. Keep all correspondence in writing so you have a record. Most issues resolve within 5 to 7 business days at this stage.

Escalating with your payment provider

If Hey doesn't respond or refuses to refund the unauthorized charge, contact your bank, Apple, or Google. File a dispute or chargeback for the unwanted charge. Your payment provider will investigate and may reverse the charge in your favour. Provide your payment provider with Hey's written refusal and your cancellation confirmation as evidence. This process typically takes 10 to 30 days but almost always succeeds if you act within your payment provider's dispute window (usually 60 days from the charge date).

Regulatory complaint

If your dispute with Hey remains unresolved after escalating to your payment provider, report the issue to the Consumers Association of Singapore (CASE) at case.org.sg or call 1800 6858 100. CASE can investigate and mediate on your behalf, and can escalate to the Competition and Consumer Commission of Singapore (CCCS) if Hey is acting unfairly. Document all communication with Hey and your bank so CASE has a complete record. Tocancel has helped thousands of consumers escalate similar disputes, and regulatory involvement typically resolves the issue quickly.

Your next steps: take action today

You now have the knowledge and legal foundation to cancel Hey with confidence. Delay only invites another renewal charge, so act before your next billing date arrives. Use the steps above based on your subscription platform, export your data immediately after cancelling, and keep your confirmation email. If Hey charges you after cancellation or refuses a legitimate refund, you have clear rights under Singapore's Consumer Protection (Fair Trading) Act-escalate to CASE or your payment provider without hesitation.

Tocancel has helped thousands of consumers cancel subscriptions like Hey by providing clear, step-by-step guidance grounded in your legal rights. If you encounter issues during your cancellation, return to this guide or escalate to the regulatory bodies named above. Your inbox freedom starts with taking action now-cancel confidently, protect your data, and move forward. Tocancel is here to remind you: you are in control of your subscriptions, not the other way around.

Contact information and support resources

Hey support: [email protected] or [email protected] (for security concerns)

Hey web account management: app.hey.com/accounts

Consumers Association of Singapore (CASE): case.org.sg or 1800 6858 100

Competition and Consumer Commission of Singapore (CCCS): cccs.gov.sg

Apple App Store support: support.apple.com

Google Play support: support.google.com/googleplay