Cancel Loopcloud: The Right Way to Recover Credits

How to cancel Loopcloud in singapore and claim your refund

What Loopcloud is and why you might cancel

Loopcloud is a cloud-based music production platform operated by Loopmasters Ltd, a UK-registered company headquartered in Brighton. The service gives you access to sample libraries, royalty-free loops, cloud storage and monthly or annual point allowances designed for music producers, beat makers and sound designers worldwide, including Singapore.

If you subscribed to Loopcloud but no longer use it, you have specific consumer rights under Singapore law that protect your money and entitle you to refunds in certain situations. Tocancel helps you understand those rights and take confident action to recover unused credits or cancel without losing money you are owed.

Who uses Loopcloud and what it offers

Loopcloud targets active music producers and sound designers who need on-demand access to curated sound packs, searchable samples and integrated cloud storage. Subscribers unlock storage tiers, monthly point allowances for downloads and integration with music production software like Ableton and Logic Pro. Monthly and annual subscription plans are available, priced in SGD.

Common reasons to cancel Loopcloud

You might cancel if you no longer produce music actively, prefer free alternatives like Splice or Freesound, find the subscription cost unaffordable, or discover the library does not match your production style. The good news: if you subscribed within the last 14 days and have not heavily downloaded content, you likely qualify for a full refund under Singapore's cooling-off law. Tocancel makes it straightforward to identify whether you have that right and exercise it.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act and the Distance Selling (Cancellation) Regulations give you powerful protections when you buy digital subscriptions online.

The 14-day cooling-off right explained

You have a 14-day right to cancel and claim a full refund from the date you purchase a Loopcloud subscription. This right applies regardless of your reason for cancellation, provided you have not substantially used the service or downloaded significant content. Your legal position is clear: if you are within 14 days and have not accessed the core features, Loopcloud must refund you in full.

The 14-day clock starts on your purchase date, not when you first log in or receive a welcome email. If you purchased Loopcloud on a Monday, your cancellation window closes at the end of the following Sunday. Many consumers lose this right by acting too late, so track your purchase date immediately.

Refund rights after the 14-day period

After 14 days, Loopcloud is not legally obliged to refund you simply because you changed your mind. However, you retain strong rights if the service is faulty, does not perform as advertised, or if Loopcloud fails to deliver on promised features like cloud storage, point allowances or library access. You can also claim a refund if the company misrepresented the service at the point of sale.

Some companies exercise commercial discretion and offer refunds within 60 days even after the cooling-off window closes, though this is a courtesy, not a legal obligation. This means your negotiating position is strong: document your experience and contact Loopcloud's support team with a clear, factual account of any service failures.

How to escalate a refund dispute with Loopcloud

If Loopcloud denies your refund claim and you believe the decision is unfair or unlawful, escalate to the Consumers Association of Singapore (CASE). CASE investigates disputes between consumers and businesses free of charge and can mediate on your behalf. You can lodge a complaint online at case.org.sg or call their hotline.

Before escalating, document everything: your purchase date, the amount paid, your cancellation request date, Loopcloud's response, and any evidence of service failures or misrepresentation. Take screenshots of your account, subscription details and any support emails. This evidence strengthens your case significantly.

How to cancel Loopcloud: step-by-step by subscription method

Your cancellation method depends on where you subscribed and whether you used a third-party payment platform.

Cancel if you subscribed directly via loopcloud.com

If you signed up directly on the Loopcloud website, follow these steps to cancel from your account dashboard.

1. Visit loopcloud.com and log in with your email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email reset link sent to your inbox.
   • Check your spam folder if you do not receive the reset email within 5 minutes.
2. Navigate to your Account or Settings (usually found in the top-right menu under your profile icon or name).
   • Look for a section labelled "Subscription", "Current Plan", "Billing" or "Membership".
3. Locate your active Loopcloud subscription and select "Cancel subscription".
   • Loopcloud may ask you to confirm your reason for cancellation (e.g., "Too expensive", "Not using it", "Found an alternative").
   • Select a reason if prompted, then confirm the cancellation.
4. Request a refund if you are within 14 days of purchase.
   • At the cancellation screen, look for a "Request refund" or "Refund options" button.
   • If no automatic refund appears, note the cancellation confirmation number and contact support immediately (see contact details below).
5. Save the cancellation confirmation email sent to your registered address.
   • This email proves the cancellation date and is essential if you need to escalate to CASE later.

Cancel if you subscribed via apple app store or google play

If you purchased your Loopcloud subscription through Apple's App Store (on iPhone or iPad) or Google Play (on Android), you must cancel through the app store itself, not through Loopcloud's website. App store subscriptions are managed separately.

1. For Apple App Store: Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions".
   • Find "Loopcloud" in the active subscriptions list.
   • Tap "Edit Subscription" or the subscription entry itself.
   • Select "Cancel Subscription".
   • Confirm the cancellation and save the confirmation screen.
2. For Google Play: Open the Google Play app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions".
   • Choose "Subscriptions".
   • Find "Loopcloud" in your active subscriptions.
   • Tap "Cancel subscription".
   • Confirm your cancellation and take a screenshot of the confirmation.

Important: if you cancel through the app store, the app store operator (Apple or Google) handles refunds, not Loopcloud. You have 14-day cooling-off rights with Apple and Google as well. If a refund is refused, contact the app store's support team directly.

Cancel if you subscribed via a third-party reseller or payment plan

If you bought Loopcloud through a bundled service, reseller, or via a payment plan provider like Klarna or PayPal Credit, you must first identify your actual merchant. Contact Loopcloud support at the email address below to confirm where your subscription was purchased, then follow the cancellation method for that specific platform or merchant.

Understanding Loopcloud pricing and subscription options

Loopcloud offers monthly and annual subscription plans, each with different storage allowances and point allocations for downloads.

Annual plans offer approximately 17 percent savings compared to paying monthly. If you cancel an annual subscription within 14 days, you are entitled to a full refund of the annual amount paid, even if Loopcloud applies a cancellation fee (provided that fee is not lawful under Singapore consumer law).

Your refund timeline and what to expect after cancellation

Understanding what happens after you cancel removes uncertainty and helps you recover your money faster.

Refund processing timeframe

If Loopcloud approves your refund, the money typically returns to your original payment method within 5 to 10 business days. If you paid by credit or debit card, your bank processes the refund as a credit to your account. If you paid via PayPal, Apple or Google, those platforms process the refund to your registered account. Tocancel recommends checking your transaction history during this period to confirm the refund has posted.

What happens to your Loopcloud account after cancellation

Once you cancel, your Loopcloud subscription ends immediately or at the end of your current billing cycle, depending on Loopcloud's policy. Your account may remain accessible in read-only mode so you can download any samples or content you purchased before cancellation, or the account may be suspended. Contact Loopcloud support if you need to download files before your access ends.

Unused point allowances and credits

If you cancel mid-month and have unused monthly point allowances, Loopcloud does not usually refund unused points because points are a benefit of the subscription plan, not a separate purchase. However, if you purchased one-off credit packs or point bundles (outside the subscription), you may have a right to refund on those if you are within 14 days of purchase. Document the date you bought any credits and contact support with that information.

Common mistakes to avoid when cancelling Loopcloud

Many consumers lose refund rights by making simple procedural errors. We understand the frustration, and that is why clarity matters.

Mistake one: cancelling through the wrong platform

If you subscribed via the Apple App Store but cancel through Loopcloud's website, your cancellation may not be registered with Apple. Your subscription remains active and continues to charge. Always cancel through the same platform where you subscribed: App Store cancellations via the App Store, Google Play cancellations via Google Play, and direct Loopcloud subscriptions via loopcloud.com. Verify your cancellation with a confirmation email or receipt.

Mistake two: allowing the 14-day window to close without acting

The cooling-off period is non-negotiable: 14 days from purchase, and then it expires. Many users assume they can cancel anytime or that they have a grace period, but that is not how consumer law works in Singapore. Mark your calendar on day one and cancel within the window if you want to guarantee a refund.

Mistake three: not requesting a refund explicitly

Cancelling your subscription does not automatically trigger a refund. You must explicitly request a refund, either during the cancellation process or via a follow-up email to support. If Loopcloud's cancellation page does not show a refund option, contact support immediately and state clearly: "I am cancelling within 14 days of purchase and requesting a full refund under my cooling-off rights."

Mistake four: deleting your account before capturing proof

Do not delete your Loopcloud account or your email confirmation until your refund has fully posted to your bank. You need that proof if CASE investigates a dispute. Screenshot your cancellation confirmation, save the email, and keep your account active for at least 30 days.

When to involve the consumers association of singapore

If Loopcloud refuses your refund claim despite you being within 14 days, or if the service failed to work as advertised, Tocancel recommends escalating to CASE immediately.

File a complaint with CASE if: you cancelled within 14 days and Loopcloud refuses to refund; the service was faulty or failed to provide promised features; Loopcloud's cancellation process is deliberately obscured or inaccessible; or you believe you have been misled about your cooling-off rights. CASE has helped thousands of Singapore consumers recover unfair charges, and your case may be strong.

Visit case.org.sg or call CASE's hotline at 6100 0315 to lodge a formal complaint. Provide your proof: purchase receipt, cancellation request, Loopcloud's response, and any evidence of service failure.

Comparison: Loopcloud vs. similar music production platforms

If you are cancelling Loopcloud because you prefer another service, this comparison shows your options in the Singapore market.

Splice and Native Instruments both offer simpler cancellation interfaces and clearer refund policies than Loopcloud. If you are switching, Tocancel recommends comparing the library quality and features that matter most to your production style before committing to another paid service.

Cancellation address and direct contact for Loopcloud support

To cancel Loopcloud or request a refund, contact Loopmasters Ltd directly using the details below.

Email support: [email protected] (monitored Monday to Friday, 09:00-17:00 GMT)

Headquarters address: Loopmasters Ltd, Unit 19, 61 Southwark Street, London, SE1 1SA, United Kingdom

Cancellation request template: When you email support, include: your account email address, the date you subscribed, your subscription plan (Starter, Professional, Studio), the amount charged, and the date of your cancellation request. If you are within 14 days, state clearly: "I am exercising my 14-day cooling-off right and request a full refund." If you are beyond 14 days, explain the service fault or misrepresentation that entitles you to a refund.

Expect a response within 3 to 5 business days. If Loopcloud does not respond, or refuses your refund claim, Tocancel recommends filing a complaint with CASE and keeping a copy of all correspondence for your case file.

Summary: your rights and next steps

Cancelling Loopcloud in Singapore is straightforward when you understand your rights. You have a non-negotiable 14-day cooling-off period from purchase date to cancel and claim a full refund, provided you have not substantially used the service. After 14 days, you retain rights to refund if the service is faulty or misrepresented. If Loopcloud refuses to honour these rights, the Consumers Association of Singapore will investigate your complaint at no cost.

Your action checklist: first, identify your purchase date and subscription method (website, App Store, Google Play); second, cancel through the correct platform before day 14 if you want to guarantee a refund; third, explicitly request a refund and capture the confirmation email; fourth, allow 5 to 10 business days for processing; finally, escalate to CASE if Loopcloud denies your claim.

Tocancel has helped thousands of Singapore consumers recover unfair charges and cancel unwanted subscriptions without losing money. Whether you are cancelling Loopcloud because you found a better alternative, cannot afford it, or because the service did not deliver, your rights are clear and enforceable. Take action today, document everything, and contact support with confidence. Tocancel is here to guide you through every step of the cancellation process.