Cancel Triller: Step-by-Step Guide

How to cancel your Triller subscription in singapore

What you need to know about Triller

Triller is a short-form video platform where you create, share and discover music videos, live sports content and original films. The service combines creative editing tools with a social community, allowing you to tip creators using virtual coins or subscribe to dedicated channels like TrillerTV+ and AEW Plus. Understanding what Triller offers helps you decide whether cancellation is right for you, and Tocancel is here to walk you through every step of the process.

Core features of Triller

You get access to short-form video creation with in-app editing tools, live tipping functionality using virtual coins, and recurring subscription channels for sports and entertainment content. The platform operates as both a free community space and a paid premium tier. This dual structure means you may have one or more active subscriptions to manage.

Subscription types on Triller

Triller offers two distinct paid services: coin packages (one-time purchases for tipping creators) and recurring monthly subscriptions (TrillerTV+ for sports and AEW Plus for wrestling). Understanding which service you are paying for is your first step toward cancelling successfully. When you visit Tocancel, you will find clear guidance on identifying which subscription type is active on your account.

Triller pricing and subscription plans in singapore

Knowing exactly what you are subscribed to helps you target the right cancellation method and avoid unexpected charges continuing after you stop using the service.

All Triller plans and costs

Important pricing notes

Coin packages are consumable one-off purchases, not subscriptions, so they do not renew automatically. Monthly subscriptions renew automatically on your billing date until you actively cancel them. If you see charges appearing monthly on your credit card or payment method, you have an active recurring subscription that requires cancellation through the correct channel. Tocancel recommends checking your bank or credit card statements to identify exactly which Triller service is charging you each month.

Why you might want to cancel Triller

Your reasons for cancelling matter, and understanding them helps you make the right decision quickly.

Common reasons to cancel

You may cancel because you no longer watch sports content, prefer a different streaming service, or simply want to reduce your monthly subscriptions. Some users cancel after using trial periods or promotional offers expire. Others discover hidden recurring charges and want to stop them immediately. If cost is your concern, Tocancel advises you to check whether you are still actively using the service before deciding to cancel.

Should you cancel or pause

Triller does not currently offer a pause or freeze feature, so cancellation is your only option if you want to stop paying. However, you retain account access and your existing coin balance until your current billing cycle ends, so you can return without losing your data. This means you can cancel, reconsider later, and simply resubscribe if needed.

Your consumer rights and what they mean for you

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel recurring subscriptions and receive clear communication about charges.

What the law protects you for

The Consumer Protection (Fair Trading) Act requires subscription services to provide transparent billing, honour cancellation requests within a reasonable timeframe, and not charge you after you have cancelled. Your legal position is strong: if Triller continues to charge you after you submit a cancellation request, or if they refuse to process your cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE). Tocancel empowers you to document every cancellation attempt so you have evidence if you need to file a formal complaint.

How to escalate if Triller refuses to cancel

If Triller does not honour your cancellation request within 7 days, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. You can file a complaint detailing your cancellation attempts, the charges you received after cancelling, and any communication barriers you faced. CASE has the authority to investigate and mediate on your behalf. Document everything: screenshots of your account, cancellation confirmations, and bank statements showing unwanted charges. Tocancel advises keeping this evidence organised and accessible for any potential dispute.

How to cancel your Triller subscription

The cancellation process depends on where you bought your subscription and which payment method you used.

Cancel through the Triller website or app account settings

If you subscribed directly to Triller and not through Apple App Store or Google Play, follow these steps to cancel your recurring subscription.

1. Open Triller on your web browser or mobile app and sign in with your account credentials.
   • Visit triller.co on desktop or open the Triller mobile app.
   • Enter your email address and password to access your account.
2. Navigate to your account settings or profile menu.
   • On web: look for "Account" or "Settings" in the top navigation or menu icon (usually three horizontal lines).
   • On mobile: tap your profile icon in the bottom navigation, then find "Account Settings" or "Subscriptions".
3. Locate the subscriptions or billing section.
   • Look for "My Subscriptions", "Billing", "Payment Methods", or "Manage Subscriptions".
   • You may see both active subscriptions and past purchases listed here.
4. Select the subscription you want to cancel (TrillerTV+ or AEW Plus).
   • Click or tap on the subscription name to view its details.
   • Confirm the renewal date and amount charged each month.
5. Tap "Cancel Subscription" or "Stop Recurring Charges".
   • Some accounts may show a "Manage" button instead; tap that first, then select "Cancel".
   • Triller may ask you why you are cancelling; provide honest feedback if prompted.
6. Confirm the cancellation.
   • You will see a final confirmation message stating your subscription has ended.
   • Save or screenshot this confirmation with the date and time for your records.

Cancel a subscription purchased through apple app store

If you subscribed to TrillerTV+ or AEW Plus through your iPhone or iPad, you must cancel through Apple, not Triller directly.

1. Open the App Store app on your iOS device.
   • Tap the profile icon in the top right corner of the screen.
2. Select "Subscriptions".
   • You will see a list of all active and expired subscriptions tied to your Apple ID.
3. Find the Triller subscription you want to cancel (TrillerTV+ or AEW Plus).
   • Tap on the subscription name to view its renewal date and billing history.
4. Tap "Cancel Subscription" or "Remove".
   • Apple will ask you to confirm your cancellation reason.
   • Select a reason from the list or choose "Other".
5. Confirm the cancellation by tapping "Confirm" or "Yes".
   • You will receive a confirmation message stating when your subscription ends.
   • Save this confirmation; you will not be charged again after your current billing cycle ends.

Cancel a subscription purchased through google play

If you subscribed to TrillerTV+ or AEW Plus through your Android device using Google Play, you must cancel through Google Play, not Triller directly.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions" and then "Subscriptions".
   • You will see a list of all active and inactive subscriptions on your account.
3. Tap the Triller subscription you want to cancel (TrillerTV+ or AEW Plus).
   • Review the renewal date and the amount charged each month.
4. Tap "Cancel subscription".
   • Google will ask for feedback about your cancellation.
   • Share your reason or skip this step.
5. Confirm the cancellation.
   • You will see a final confirmation stating your subscription has been cancelled and when access ends.
   • Take a screenshot of this confirmation for your records.

Cancel by contacting Triller support

If you cannot cancel through the app or website, or if you need immediate assistance, contact Triller support directly.

1. Visit Triller's official contact page or support portal.
   • Look for "Contact Us", "Help", or "Support" in the app or on their website footer.
2. Submit a cancellation request via email or online form.
   • Include your account email address, the subscription name (TrillerTV+ or AEW Plus), and your request to cancel.
   • Clearly state that you want your recurring charges to stop immediately or after the current billing cycle ends.
3. Request a cancellation confirmation.
   • Ask Triller support to send you a confirmation email once your cancellation is processed.
   • This gives you written proof if disputes arise later.

What happens after you cancel Triller

Knowing what to expect after cancellation helps you avoid confusion and confirms the process worked.

Access and content after cancellation

You retain your Triller account and can continue using free features after cancellation, but you lose access to paid content. If you subscribed to TrillerTV+, you can no longer watch live or on-demand sports until your subscription renews or you resubscribe. Your coin balance remains in your account indefinitely, so you can use remaining coins to tip creators even after a subscription ends. You can log in at any time to view your account balance and cancel any remaining subscriptions.

Verifying your cancellation

After cancelling, verify the process completed successfully by checking your account settings within 24 hours. Log into your Triller account, navigate to subscriptions, and confirm the cancelled subscription no longer appears in your active subscriptions list. Check your bank or credit card statement 5 to 7 days later to ensure no further charges appear. Tocancel recommends setting a calendar reminder to check your next billing date as backup confirmation that cancellation took effect.

Refunds and getting your money back

Understanding refund eligibility protects your money after cancellation.

Refund eligibility for Triller subscriptions

If you cancel within the current billing cycle, you typically do not receive a refund unless you meet specific conditions. Most recurring subscriptions are non-refundable after purchase; however, if you cancelled immediately after accidental renewal or if Triller's service experienced an outage, you may be eligible for a partial or full refund. Contact Triller support with your cancellation request and explain your circumstances; support will determine if a refund applies. Tocancel advises requesting a refund in writing via email so you have documented evidence of your request.

Disputing charges through your bank

If Triller continues charging you after you cancel, or if charges appear without your authorisation, contact your bank or credit card issuer immediately. You can file a chargeback dispute for unauthorised or recurring charges. Your bank will investigate and reverse fraudulent charges within 30 to 90 days. Provide your bank with screenshots of your cancellation request, confirmation emails, and the unwanted charges on your statement. This protection applies even if Triller claims your cancellation was not processed.

Common cancellation mistakes to avoid

Cancellation setbacks are frustrating, but they are entirely preventable when you know what to watch for.

Mistake 1: cancelling through the wrong channel

If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not the Triller app itself. Cancelling directly in the Triller app will not stop App Store or Google Play from charging you. Always verify where you subscribed first by checking your original confirmation email or your payment method's transaction history.

Mistake 2: not confirming your cancellation in writing

If you cancel via email or support chat, request a cancellation confirmation email from Triller. Without written confirmation, you have no proof if charges continue after cancellation. Tocancel emphasises that screenshots and confirmation emails are essential evidence if you need to dispute charges or file a complaint with CASE later.

Mistake 3: assuming your subscription is cancelled because you stopped using it

Simply deleting the Triller app, logging out, or ignoring the service does not cancel your subscription. Recurring charges will continue until you actively cancel through the correct method. Check your bank statement monthly to confirm no unauthorised charges continue.

Mistake 4: ignoring renewal reminders

Triller may send renewal reminders before your billing date. If you are uncertain whether you still want the subscription, read these reminders carefully and act before the renewal date. Cancelling before the renewal date stops charges entirely; cancelling after renewal means you lose that month's payment (unless you qualify for a refund).

Checklist: cancel your Triller subscription in 5 steps

Comparison: keep or cancel Triller

Use this table to assess whether keeping your Triller subscription makes sense for your viewing habits and budget.

Reviews and user experiences with cancellation

Learning from other users' experiences helps you anticipate potential issues and troubleshoot faster.

What users report about cancelling Triller

Users report that cancelling through the Triller app directly is generally straightforward; most confirmations arrive within 24 hours. However, some users report confusion when they subscribed through Apple App Store or Google Play but tried cancelling in the Triller app, resulting in continued charges. Users praise Triller support's responsiveness when contacted via email, though response times vary between 24 and 72 hours. A small number of users experienced delays in charges stopping after cancellation; this typically resolved within one billing cycle. Tocancel recommends following the correct platform-specific steps outlined above to avoid these delays entirely.

Triller contact information and cancellation address

If you need to escalate your cancellation or dispute charges, use these official contact channels.

Triller support channels

Visit Triller's official website or app for the current support email address and help portal. Triller does not maintain a public Singapore office address; all inquiries are handled through their digital support channels. When contacting Triller, provide your account email, the subscription you want to cancel, and any relevant dates or transaction IDs from your bank statement. If Triller does not respond within 7 days or refuses your cancellation request, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315.

When to contact consumers association of singapore

Contact CASE if Triller refuses to cancel your subscription, continues charging you after cancellation, or does not respond to support requests within 7 days. File a complaint at www.case.org.sg with screenshots of your cancellation attempts, confirmation emails, and disputed charges. CASE has the authority to investigate and mediate on your behalf under the Consumer Protection (Fair Trading) Act.

Summary: your path to cancelling Triller

Cancelling your Triller subscription is straightforward when you follow the correct method for your subscription type. Identify where you subscribed (Triller app, Apple App Store, or Google Play), navigate to the correct cancellation portal, and request your cancellation in writing. Save every confirmation and verify no charges appear 5 to 7 days later. If Triller refuses to cancel or continues charging you, contact support first, then escalate to the Consumers Association of Singapore if needed. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you; Triller must honour legitimate cancellation requests and cease charging immediately. Tocancel has helped thousands of consumers cancel streaming subscriptions with confidence, and you can cancel your Triller subscription today using the step-by-step methods outlined above. Visit Tocancel for additional guidance on cancelling other services, comparing streaming providers, or disputing charges. You have the right to control your subscriptions and your money; take action now.