Cancel CNBC: Step-by-Step Guide

How to cancel your CNBC subscription in singapore and protect your consumer rights

Why you might cancel CNBC and what you need to know

CNBC is a global business news network that delivers real-time market updates, expert analysis, and premium video content to investors and professionals. In Singapore, you can access CNBC's free tier or upgrade to CNBC+, which removes advertisements and unlocks exclusive features such as early market analysis and premium interviews.

If you have subscribed to CNBC+ and no longer see value in the service, or if you want to manage your monthly spending, cancelling is a straightforward process. However, the cancellation method depends on where you purchased your subscription: directly from CNBC's website, through Apple App Store, or via Google Play. Tocancel has broken down each route so you understand your options and avoid common pitfalls that cost you money or delay your cancellation.

When cancellation makes sense for you

You might cancel CNBC+ if you rarely access premium articles, prefer free news sources, or want to reduce your subscription expenses. Unlike services that bury cancellation buttons behind multiple menus, CNBC allows you to disable auto-renewal directly from your account settings. This stops future charges while keeping your access active until your current billing period ends.

Before you cancel, log into your CNBC account and review your usage over the past month. Check how many premium articles or videos you have actually read or watched. If the number is low or zero, cancellation is likely the right decision for your wallet.

Understanding your subscription type matters

Your cancellation path depends entirely on how you purchased the subscription. Direct purchases through the CNBC website are managed by CNBC's own billing system. Purchases through Apple App Store or Google Play are handled by those platforms, and CNBC has no direct control over cancelling them. Tocancel will guide you through both methods so you know exactly what steps to take.

CNBC pricing and subscription plans in singapore

CNBC+ subscriptions are priced in US dollars and converted to Singapore dollars at the time of billing, which means your SGD amount may vary slightly each month based on exchange rates and your bank's conversion fees.

How CNBC billing works for singapore users

When you sign up for CNBC+ from Singapore, you enter your payment details in SGD, but the system bills your card in USD at the prevailing exchange rate on your billing date. This means the SGD amount shown at checkout may differ slightly from month to month, typically by SGD 1 to SGD 3. Your bank statement will display the USD charge, converted to SGD by your bank's own rate.

If you subscribe through Apple App Store, your statement shows "Apple* CNBC+ Subscription". If you use Google Play, it appears as "Google Play CNBC+ Subscription". If you subscribe directly on CNBC's website, it displays as "CNBC" or "CNBC Inc". Keep these billing descriptions in mind when you cancel; you must manage app store subscriptions through those platforms, not through CNBC directly.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase subscriptions or digital services. This law gives you clear rights when a company charges you, and it applies to CNBC whether you subscribe directly or through an app store.

What the consumer protection (Fair trading) act means for you

Under this Act, you have the right to receive accurate information about any subscription before you buy it. This includes the price, billing frequency, and the terms of cancellation. If CNBC or the app store fails to give you this information clearly, or if they make it intentionally difficult to cancel, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Your legal position is simple: you own the right to stop paying for a service at any time. CNBC cannot force you to keep paying or penalise you for cancelling, provided you have followed their stated cancellation process. If they continue to charge you after you cancel, that charge is illegal, and you have grounds to dispute it with your bank or credit card issuer.

Tocancel's consumer rights checklist

Before you cancel, understand what you are entitled to. You have the right to cancel without penalty after any billing cycle. You have the right to receive written confirmation of your cancellation. You have the right to a refund if CNBC fails to deliver the service you paid for. You also have the right to dispute any charge with your bank within 180 days of the transaction. Tocancel recommends keeping screenshots of your cancellation confirmation for your records.

How to cancel CNBC if you subscribed directly on the website

If you purchased CNBC+ directly through the CNBC website using your credit or debit card, follow these steps to cancel your subscription and stop future charges.

1. Open the CNBC website in your web browser and navigate to the login page
   • Go to www.cnbc.com and click "Sign In" in the top right corner
   • Enter your email address and password, then click "Log In"
2. Access your account settings and locate the subscription section
   • Click on your profile icon or username in the top right corner
   • Select "Account Settings" or "My Account" from the dropdown menu
   • Look for a section labelled "Subscription", "Billing", or "Manage Subscription"
3. Find the option to manage or cancel your CNBC+ subscription
   • You should see your current plan displayed with a button to "Cancel Subscription", "Manage Plan", or "Change Subscription"
   • Click on the cancel or manage button
4. Review the cancellation details and confirm your request
   • CNBC may ask why you are cancelling; you can skip this question or provide feedback
   • The system will confirm that your auto-renewal has been disabled
   • Your access will continue until the end of your current billing period
5. Confirm that you have received a cancellation confirmation email
   • Check your inbox and spam folder for an email from CNBC confirming the cancellation
   • This email is your proof of cancellation; save it for your records
   • If you do not receive this email within 24 hours, return to your account and verify that the cancellation was processed

Once you complete this process, CNBC will not charge you again after your current billing period ends. You retain full access to CNBC+ content until that date, after which your account reverts to the free tier.

How to cancel CNBC if you subscribed through apple app store

If you purchased CNBC+ through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's subscription management system, not through CNBC's website.

1. Open the Settings app on your Apple device
   • On iPhone or iPad: tap "Settings" from your home screen
   • On Mac: click the Apple menu and select "System Settings"
2. Navigate to your Apple ID account settings
   • Tap "Apple ID" or your name at the top of the Settings menu
   • Select "Subscriptions" from the list of options
3. Find CNBC+ in your active subscriptions list
   • Scroll through your subscriptions until you see "CNBC+" or "CNBC Plus"
   • Tap on it to open the subscription details
4. Tap "Cancel Subscription" and confirm the cancellation
   • Apple will show you your cancellation effective date
   • Confirm that you want to cancel by following the on-screen prompts
   • Apple will send you a confirmation email to your Apple ID email address
5. Verify that the cancellation is complete in your Settings
   • Return to the Subscriptions menu and check that CNBC+ no longer appears in your active subscriptions
   • If it still shows, repeat the cancellation process

After you cancel your Apple App Store subscription, you will lose access to CNBC+ immediately, and Apple will not charge you again. If Apple charged you within the last 14 days, you may request a refund directly from Apple through the App Store's purchase history.

How to cancel CNBC if you subscribed through google play

If you purchased CNBC+ through Google Play on your Android device, you must cancel through Google's subscription management platform.

1. Open the Google Play Store app on your Android device
   • Tap the Play Store icon on your home screen or app drawer
2. Navigate to your account and subscription settings
   • Tap your profile icon in the top right corner of the screen
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
3. Find and select CNBC+ from your active subscriptions
   • Scroll through the list until you find "CNBC+" or "CNBC Plus"
   • Tap on it to view your subscription details
4. Tap "Cancel subscription" and follow the prompts
   • Google Play will ask if you want to cancel; confirm your choice
   • The system will show you the effective cancellation date
   • Google will send you a confirmation to your Google account email address
5. Check your email and subscriptions list to confirm
   • Verify that you have received a cancellation confirmation email from Google
   • Return to your Subscriptions menu and confirm that CNBC+ is no longer listed

Once Google Play processes your cancellation, you will lose access to CNBC+ immediately, and no further charges will be applied. If you were charged within 14 days of cancelling, Google Play allows you to request a refund through your purchase history.

What happens after you cancel your CNBC subscription

Cancelling your subscription is often emotional; you might worry that you have lost access forever or that charges will continue. This is natural, and Tocancel is here to reassure you: once you cancel, you are in control of what happens next.

Your access and remaining time

When you cancel a direct CNBC subscription, your premium access continues until the end of your current billing cycle. For example, if you pay monthly and cancel on 15th of the month, you keep access until the 15th of the next month. After that date, your account automatically downgrades to CNBC's free tier, which includes basic news articles but no premium videos or early analysis.

If you cancel through Apple App Store or Google Play, your access stops immediately. You lose premium features right away, though you can still view CNBC's free content on the web or through the app.

What to do if charges continue after cancellation

If CNBC charges you after your cancellation is confirmed, this is an error or a failure by the company. Take action immediately. Contact CNBC customer support with your cancellation confirmation email and ask them to reverse the charge. If CNBC refuses or does not respond within 5 business days, contact your bank or credit card issuer and dispute the charge as "subscription cancelled" or "unauthorised charge".

Your bank has up to 180 days from the transaction date to investigate and reverse fraudulent or erroneous charges. Tocancel recommends keeping all cancellation confirmation emails and bank statements as evidence. If the dispute is complex, you can escalate to CASE or the CCCS, which will investigate the company on your behalf at no cost to you.

Refunds and your right to recover money

CNBC's standard policy does not include refunds for the current billing period if you cancel mid-cycle. However, Singapore's Consumer Protection (Fair Trading) Act may entitle you to a refund in certain circumstances.

When you have the right to a refund

You have a strong case for a refund if CNBC failed to deliver the service you paid for. For example, if the premium features were unavailable for the entire month, or if CNBC misrepresented the content in the service description, you can demand a refund. Similarly, if you discover that CNBC charged you without your explicit consent (e.g., through a trial that auto-converted to a paid subscription without clear notice), you have grounds for a refund.

You also have the right to cancel and receive a refund if you are within 14 days of your initial purchase and have not substantially used the service. This is sometimes called the "cooling-off period", and it applies to digital subscriptions purchased in Singapore.

How to request a refund from CNBC

Email CNBC's customer support team (available through the CNBC website contact page) with the following information: your account email address, the date you cancelled, your reason for requesting a refund, and any relevant proof (such as screenshots showing missing features). Tocancel recommends sending this by email so you have a written record.

CNBC typically responds within 5 to 7 business days. If they refuse, and you believe your case meets the criteria above, escalate to CASE by filing a complaint through their online portal at www.case.org.sg. CASE will mediate between you and CNBC at no cost to you.

Common mistakes to avoid when cancelling CNBC

Cancelling a subscription should not be stressful, yet many people make avoidable errors that delay their cancellation or cost them extra money. Tocancel wants to help you cancel correctly the first time, so here are the mistakes to watch out for.

Mistake 1: assuming your cancellation is complete without confirmation

After you click "Cancel", always wait for and save the confirmation email. Many customers believe they have cancelled but discover weeks later that charges continued. The confirmation email is your legal proof that you cancelled on a specific date. Without it, CNBC can claim you never requested cancellation, and your dispute with the bank becomes harder to win.

Mistake 2: confusing your subscription source

If you subscribed through Apple App Store, cancelling on the CNBC website will not work. Similarly, if you subscribed directly on CNBC's website, clicking "Cancel" in the Apple App Store does nothing. This confusion is common and costs you a month of unwanted charges. Before you cancel, find your last invoice or bank statement and confirm where the charge originates. If it says "Apple*", cancel through Apple. If it says "Google Play", cancel through Google. If it just says "CNBC" or "CNBC Inc", cancel on the CNBC website.

Mistake 3: cancelling too close to your billing date

If your billing date is on the 15th of the month and you cancel on the 14th, CNBC may still charge you for the next cycle before your cancellation takes effect. Cancel at least 2 to 3 days before your billing date to ensure your cancellation prevents the next charge. Check your account settings or last invoice to see your exact billing date.

Mistake 4: not keeping records

Screenshots, confirmation emails, and invoice copies are your weapons if a dispute arises. Store these in a folder on your computer or phone labelled "CNBC Cancellation" so you can retrieve them instantly if needed. If your bank or CCCS asks for proof that you cancelled, you can provide it immediately rather than scrambling to reconstruct the timeline.

Comparison of cancellation methods by platform

Different platforms have different rules and timelines. Here is a quick comparison to help you understand which method applies to you.

Checklist before, during and after cancellation

Use this checklist to ensure you cancel CNBC correctly and protect yourself if problems arise.

• Find your last CNBC invoice or bank statement and identify where the charge originates (CNBC website, Apple App Store, or Google Play)
• Log into your CNBC account (if direct subscription) or your app store account and verify your subscription is active
• Note your billing date and plan end date so you know when to expect the final charge
• Follow the cancellation steps for your specific platform
• Wait for and save the cancellation confirmation email; screenshot it if possible
• Check your subscription settings 24 hours later to confirm the cancellation is still registered
• Wait for your final billing date to pass and verify that no additional charge appears on your bank statement
• If a charge does appear after cancellation, contact CNBC within 48 hours to report it
• If CNBC does not reverse the charge within 5 business days, dispute it with your bank
• Keep all cancellation confirmations and dispute records for at least 12 months

When you might want to keep CNBC instead of cancelling

Before you cancel, consider whether CNBC truly offers no value to you. Here are situations where keeping the subscription might make sense despite the monthly cost.

If you trade stocks or track specific sectors regularly, CNBC+ provides market analysis and early reports that free sources do not. If you watch financial news videos multiple times per week, the ad-free experience on CNBC+ saves you time and improves focus. If you use CNBC as a professional research tool for work, the cost may be tax-deductible, which reduces your net expense.

However, if you have not logged in within the past 30 days, or if you use CNBC only occasionally for general news headlines, the subscription is not delivering value. In that case, cancelling immediately and switching to CNBC's free tier is the smarter financial choice.

Contact CNBC if cancellation fails or if you need support

If you follow the steps above and your cancellation does not take effect, or if you cannot find the subscription management section in your account, contact CNBC directly.

CNBC operates offices in Singapore at Mapletree Business City (20 Pasir Panjang Road, #11-25/26) and International Plaza (10 Anson Road, #06-01). You can reach CNBC's customer support through the "Contact Us" page on their website (www.cnbc.com). Provide your account email, subscription plan, and a clear description of the issue. Request a written response within 5 business days.

If CNBC does not respond or refuses to process your cancellation, file a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call them at 6100 0820. CASE will escalate your complaint to CNBC and work toward a resolution at no cost to you.

Final thoughts: take control of your subscriptions

Cancelling a subscription is your right, and it is a simple process when you know the correct steps and which platform to use. Tocancel has walked you through every cancellation method so you can act confidently and protect your money. Remember that under Singapore's Consumer Protection (Fair Trading) Act, CNBC cannot penalise you for cancelling, and they must process your request within a reasonable timeframe.

Do not delay if you have decided to cancel. The sooner you disable auto-renewal, the sooner you stop paying for a service you are not using. Keep your cancellation confirmation email, monitor your bank statement for the final charge, and escalate to CASE if any problems arise. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees by following these exact steps. You are not alone, and you have the law on your side.