Cancel Herald: Step-by-Step Guide

How to cancel Herald and protect your subscription rights in singapore

What Herald is and why cancellation matters

Herald is a digital news magazine delivering in-depth coverage of current events, culture, and lifestyle to readers across Singapore and beyond. You gain access to exclusive articles, live updates, daily digital newspapers, interactive puzzles, and audio playback through the app and web platform. The service operates on auto-renewing subscriptions, which means your account will charge automatically unless you take action to stop it. Understanding how to cancel Herald properly is your first step toward taking control of your subscription spending, and Tocancel is here to guide you through every part of that process.

How Herald subscriptions work

When you subscribe to Herald, you sign up for one of several auto-renewing plans, billed weekly, monthly, quarterly, six-monthly, or annually in Singapore dollars. The subscription renews automatically at the end of each billing period unless you cancel beforehand. Your payment method could be linked through the Apple App Store, Google Play Store, or directly to your Herald account, depending on where you signed up. Once your current billing period ends, your access ends too, even though you may receive advance notices beforehand.

Why you might want to cancel

You might cancel Herald for practical reasons: you have found alternative news sources, your budget has tightened, or you simply no longer use the app. Life changes quickly, and your subscription priorities shift alongside your circumstances. Whatever your reason, you have the right to cancel without penalty or explanation once you have paid for your current period. The key is acting before the next auto-renewal date to avoid unexpected charges.

Herald pricing and subscription plans

Herald offers flexible billing options across multiple time periods, all priced in Singapore dollars.

All plans unlock the same core features: ad-free reading, live updates, daily digital newspapers, interactive puzzles, and audio playback. The main difference is how often you pay and how much you save per billing cycle. If you are on a longer cycle (quarterly or six-monthly), cancelling earlier means you lose access immediately after that paid period ends, so review your plan choice carefully before proceeding.

Should you cancel Herald? key considerations

Before you submit a cancellation request, take a moment to evaluate whether cancelling is truly the right choice for you right now.

Reasons to keep your Herald subscription

Herald delivers ad-free access to premium news content, which saves you time by removing distraction and clutter from your reading experience. The live updates and daily digital newspapers keep you informed throughout the day, and the audio playback feature is particularly useful if you commute or multi-task. If you read news regularly or rely on Herald's interactive features for leisure, the monthly cost of $25.98 may represent strong value compared to other premium news sources.

Reasons to cancel your Herald subscription

You should cancel if you have shifted to free news alternatives, if your reading habits have changed, or if the monthly cost no longer fits your budget. Many readers find they can meet their news needs through free sources or competing services. If you receive multiple news subscriptions, consolidating to one paid service and cancelling the others is a practical way to reduce ongoing spending. Tocancel recommends cancelling if you have not actively opened the Herald app or visited the website within the past 30 days, as this signals declining engagement.

Step-by-step cancellation methods for Herald

Your cancellation process depends on where you originally subscribed; follow the exact steps for your platform to avoid common traps.

Cancel Herald through the apple app store

If you signed up using an Apple device (iPhone, iPad, or macOS), your subscription is managed through Apple ID and iTunes billing.

1. Open the Settings app on your iPhone or iPad
   • If using macOS, open the App Store instead
2. Scroll down and tap "Subscriptions" (on iPhone or iPad) or look for "Subscriptions" in your account menu (macOS)
3. Locate "Herald" in your active subscriptions list
4. Tap "Herald" to open the subscription details
5. Select "Cancel Subscription" and confirm your cancellation
   • Apple will display a confirmation message with your final access date
   • You will retain access until the end of your current billing period
6. Take a screenshot of the cancellation confirmation for your records

Apple will send you a confirmation email to your registered Apple ID email address within minutes. Your access to Herald continues until the end of your current billing cycle; cancellation does not immediately remove your account.

Cancel Herald through the google play store

If you signed up using an Android device, your subscription is managed through Google Play and your linked payment method.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Find and tap "Herald" from your list of active subscriptions
5. Tap "Cancel subscription" and follow the on-screen prompts to confirm
   • Google will ask you to confirm that you want to cancel
   • You will see your final access date clearly displayed
6. Save the confirmation screen or email for your records

Google sends a cancellation confirmation email to the Gmail address linked to your Google account. Your Herald access remains active until the final date shown in the confirmation.

Cancel Herald through your account settings

If you subscribed directly through the Herald website without using Apple or Google, manage your cancellation through your account dashboard.

1. Visit the Herald website at https://www.heraldbpc.org.sg/
2. Log in to your account using your email and password
3. Navigate to "Account Settings" or "Subscription Settings" (usually found in a menu icon or profile dropdown)
4. Locate the "Subscription" or "Billing" section
5. Select "Cancel Subscription" or "Manage Subscription"
   • Herald may display a survey asking why you are cancelling; completing this is optional
   • Confirm your cancellation in the pop-up dialog
6. Take a screenshot of the final confirmation screen showing your cancellation date

Herald will send a confirmation email to your registered account email address. Your account access continues until the end of your current billing period. If you do not see a confirmation email within 5 minutes, check your spam or promotions folder.

Timeline for your Herald cancellation

Understanding the exact timeline of your cancellation ensures you know precisely when your access ends and when you will no longer be charged.

What happens immediately after you cancel

The moment you confirm your cancellation, Herald (or your app store) marks your account as "cancelled pending." Your access to the service continues uninterrupted through the end of your current billing period. You will continue to receive all content, features, and updates as a full subscriber. This means if you cancel on the 15th of a month and pay monthly, you keep full access until the end of that month.

What happens at the end of your billing period

On your final access date, Herald removes your account from active status. You will no longer be able to log in or access premium content. You will not be charged again after this date. Tocancel recommends checking your bank or payment method 3 to 5 days after your final access date to confirm that no charge has been applied.

Timeline by subscription type

If you pay weekly ($14.98), your cancellation takes effect within 7 days. If you pay monthly ($25.98), your cancellation takes effect within 30 days. If you pay quarterly ($76.98), your cancellation takes effect within 90 days. If you pay six-monthly ($144.98), your cancellation takes effect within 180 days. If you hold an annual plan, contact Herald directly at their Geylang office to confirm the exact end date of your access.

Refunds and what you can legally claim

Singapore consumer law gives you specific rights regarding refunds; understanding these rights ensures you know whether you are entitled to money back.

Your legal position on refunds

Under Singapore's Consumer Protection (Fair Trading) Act, you are entitled to a refund if Herald fails to provide the service you paid for or if you discover material faults within a reasonable period. However, if you cancel voluntarily (even if you simply changed your mind), you generally do not receive a refund for the remainder of your billing period. The key exception is if Herald's terms explicitly promise a money-back guarantee or if you cancel within a statutory cooling-off period.

When you can request a refund

You can request a refund if the Herald service is unavailable for an extended period due to a technical fault, if features promised at the time of purchase are not delivered, or if the service materially changes after you subscribed. You should also request a refund if you were charged twice or if an unauthorized charge appears on your account. Contact Herald's customer service team immediately with evidence (screenshots, billing statements, or emails) of the issue.

How to request a refund if you are entitled

Email Herald at their contact address (Guilin Building, No. 8 Lorong 27A Geylang, Singapore 388106) with a clear description of the problem, the date you discovered it, and your subscription details. Tocancel recommends stating your legal right under the Consumer Protection (Fair Trading) Act and requesting a refund within 14 days of your complaint. Keep copies of all communications and your original receipt or payment confirmation.

If Herald refuses your refund claim

If Herald declines your refund request, you can escalate your complaint to the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunal if the amount is under SGD 10,000. These bodies investigate consumer disputes free of charge and can pressure Herald to comply with the law. Tocancel has helped thousands of consumers navigate this process successfully.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small errors can lead to unwanted charges or loss of access; here are the pitfalls to watch out for.

Mistake 1: cancelling too late in your billing cycle

If you cancel on the 28th of a month and pay monthly, you still have access until the end of that month and you will not be charged again. However, if you forget to cancel and it is now the 1st of the next month, you will have already been charged for that cycle. Plan your cancellation at least 5 days before your billing renewal date to ensure it takes effect before the next charge.

Mistake 2: cancelling in the wrong place

If you subscribed through Apple, you must cancel through Apple Settings; cancelling through the Herald website will not work. Similarly, if you subscribed through Google Play, cancelling through the Herald website leaves your Google subscription active and you will be charged again. Before you cancel, identify exactly where you signed up and cancel in that same location. Tocancel recommends checking your first payment confirmation email to see which platform processed the charge.

Mistake 3: not saving your cancellation confirmation

If a dispute arises and Herald claims you never cancelled, your screenshot of the confirmation message becomes crucial evidence. Always save or print your cancellation confirmation from the app store or Herald's website. This protects you if you are charged again after cancelling and need to prove to your bank or payment provider that you took action to stop the subscription.

Mistake 4: assuming immediate access removal

Many cancellations take effect at the end of the billing period, not immediately. If you cancel on the 15th of the month but pay monthly, you still have access until the 30th or 31st. Do not delete the Herald app from your device the day you cancel; keep it until your final access date to ensure you can still use the service during your paid period.

Mistake 5: ignoring follow-up emails

Herald may send retention emails offering discounts or new features after you cancel. These are marketing messages and do not reactivate your subscription. However, if you accidentally click "Re-subscribe" or "Resume" in these emails, your subscription restarts and you are charged again. Read cancellation confirmation emails carefully and delete retention emails immediately to avoid accidental reactivation.

After your Herald cancellation

Once your cancellation is complete, take these steps to ensure a smooth transition and to protect yourself against surprise charges.

Monitor your bank or payment method

Check your credit card, debit card, or bank account 3 to 5 days after your final access date to confirm that no charge has been applied. If you see a charge after your cancellation date, contact your bank or payment provider immediately and report the charge as unauthorized. Your bank can then dispute the charge on your behalf and recover the money.

Delete your Herald app or bookmark

Once your access ends, delete the Herald app from your device or remove your browser bookmark. This reduces the risk that you will accidentally attempt to log in and become confused about your status. If you ever wish to resubscribe, you can download the app or visit the website again at that time.

Consider alternative news sources

Now that you have cancelled Herald, explore free or lower-cost alternatives such as Singapore Press Holdings' digital editions, international news apps with free tiers, or podcasts from reputable news organizations. Many readers find that combining 2 to 3 free sources covers their news needs without ongoing subscription costs.

Review your other subscriptions

Cancelling Herald is a good opportunity to audit your other digital subscriptions. List all your active paid services (streaming, news, productivity tools, fitness apps) and identify any you have not used in the past 30 days. Tocancel recommends consolidating to only those services that deliver genuine value to your life, which can free up significant monthly budget.

Your consumer rights and legal protections

Singapore law grants you specific rights as a consumer, and understanding these rights empowers you to take action if Herald violates them.

Your rights under singapore consumer law

The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading marketing, and failure to deliver promised services. This means Herald cannot charge you after you cancel, cannot hide cancellation methods, and must clearly disclose renewal terms before you pay. If Herald's cancellation process is deliberately obscured or if the company ignores your cancellation request, this violates your rights under the Act.

Right to cancel within a cooling-off period

If you subscribed to Herald online (through the website or an app), you have the right to cancel within 7 working days of payment without penalty, provided you have not yet used the service substantially. This is your statutory cooling-off period. If you fall within this window, you can request a full refund regardless of your reason for cancelling. After 7 working days, this right expires and you can only cancel at the end of your billing period.

Right to transparent billing and renewal terms

Herald must clearly disclose the exact amount you will be charged, the frequency of charges, the billing cycle length, and the cancellation method before you pay. If this information is hidden, unclear, or buried in lengthy terms and conditions, Herald has violated your rights. You can report this breach to the Consumers Association of Singapore (CASE).

Right to lodge a complaint with CASE

If Herald refuses to cancel your account, ignores your cancellation request, or charges you after you have cancelled, you can lodge a formal complaint with the Consumers Association of Singapore. CASE investigates complaints free of charge and can pressure Herald to comply with the law. You can file a complaint at https://www.case.org.sg/ or by visiting their office in person.

Herald subscription cancellation checklist

Use this checklist to ensure you have completed every step of the cancellation process correctly.

Contact information and next steps

If your cancellation fails, if you are charged after cancelling, or if Herald ignores your cancellation request, use these contact methods to escalate your complaint.

Herald customer service contact

Herald's official address is Guilin Building, No. 8 Lorong 27A Geylang, Singapore 388106. You can visit this location in person to speak with customer service staff during business hours, or you can mail a formal cancellation letter to this address and request a receipt. Tocancel recommends including your full name, email, subscription details, and payment method in any written communication.

Escalate to the consumers association of singapore

If Herald fails to cancel your account or refuses to refund a disputed charge, lodge a formal complaint with CASE. Visit https://www.case.org.sg/, call them at their helpline, or visit their office at Blk 111 Somerset Road, #02-D5, Singapore 238164. CASE investigates complaints free of charge and will contact Herald on your behalf.

Small claims tribunal for refund disputes

If Herald owes you a refund of SGD 1 to SGD 10,000, you can file a claim with the Small Claims Tribunal without needing a lawyer. Visit the Tribunal website or visit their office to submit your claim along with evidence (receipts, screenshots, email confirmations). The Tribunal will hear both sides and make a binding decision.

Escalate to your bank or payment provider

If Herald charges your card after you cancel, contact your bank or credit card issuer immediately. Report the charge as unauthorized or dispute it. Your bank can reverse the charge and recover the money while they investigate. Keep your cancellation confirmation screenshot and any relevant Herald communications to support your dispute.

Final steps and your next move

Cancelling Herald is a straightforward process when you follow the exact steps for your platform and save your confirmation. The key is acting before your next billing date, identifying the correct platform where you subscribed, and saving proof of your cancellation in case a dispute arises later.

You have the right to cancel your subscription at any time, and you have the legal protection of the Consumer Protection (Fair Trading) Act if Herald fails to honor your request or charges you after you cancel. Monitor your payment method for 3 to 5 days after your final access date to confirm that no unexpected charge has been applied.

Tocancel is here to help you cancel your subscription with confidence and to guide you through any disputes that arise. Visit Tocancel at https://www.tocancel.com/ to access step-by-step cancellation guides for hundreds of services, track your cancellation history, and find templates for formal complaint letters. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunded money, and take control of their subscription spending. Your cancellation rights are real, and taking action today protects your wallet tomorrow.