Cancel Psychology Today: The Right Way

How to cancel Psychology Today and stop unwanted charges

What Psychology Today is and why you might cancel

Psychology Today operates as both a magazine and an online therapist directory, helping mental health professionals build visibility and connect with clients. If you're a therapist, you've likely paid for a directory listing to attract referrals. If you're a consumer, you may have subscribed to access premium content or use the therapist finder. Either way, your subscription is an ongoing commitment that you can cancel at any time under Singapore consumer law.

Cancellation should be simple, but Psychology Today does not always make it obvious how to exit. This is where Tocancel steps in. We walk you through each cancellation method, explain your rights under Singapore law, and help you stop charges before they happen again.

Who uses Psychology Today and what they pay for

Therapists maintain searchable profiles in the Psychology Today directory to attract new clients. Consumers search the directory or subscribe to read articles and expert content. Directory listings for therapists in Singapore typically cost S$29.95 per month with no long-term contract. You can cancel at any point, though Psychology Today does not advertise cancellation options prominently.

Common reasons to cancel

Your practice may be growing through referrals and word-of-mouth, making the directory listing unnecessary. You might have switched to a competing platform with better client match rates. Or you simply realised the monthly fee no longer delivers value. Whatever your reason, cancelling is your legal right, and Tocancel is here to ensure you exercise it without friction.

Your consumer rights in singapore and what they protect

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is your legal foundation for cancelling subscriptions fairly and stopping unwanted charges.

Key protections under the CPFTA

The CPFTA explicitly protects subscription cancellations. It requires Psychology Today to provide clear cancellation terms at the point of purchase, process your cancellation request without delay, and cease all billing immediately after you cancel. If the company continues charging after you submit a valid cancellation request, this violates the law.

The law also shields you from unfair contract terms, such as hiding cancellation methods, imposing hidden cancellation fees, or making the cancellation process deliberately difficult. You have the right to dispute these practices and claim a refund.

Your legal position: Under the CPFTA, Psychology Today must honour your cancellation request within a reasonable timeframe (typically 5 to 10 business days) and issue any due refunds without demanding additional payment.

Who to escalate to if Psychology Today refuses to cooperate

If Psychology Today ignores your cancellation request or continues billing after you cancel, file a complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes between consumers and businesses, and can compel Psychology Today to refund you if they've breached the CPFTA.

Keep every email, cancellation confirmation, and bank statement as evidence. Tocancel recommends preserving all communication for at least 12 months after you cancel, in case you need to escalate to CASE or pursue a chargeback with your bank.

How to cancel Psychology Today via email

Email is the most direct and documented cancellation method, leaving a clear audit trail if Psychology Today refuses to stop charging you.

Step-by-step email cancellation

1. Identify the correct email address for your account type:
   • General support: [email protected]
   • Therapist-specific enquiries: [email protected]
   • If you receive no response within 7 business days, try both addresses and escalate to Tocancel for guidance
2. Compose a dated, clear cancellation email with this information:
   • Subject line: "Cancellation Request - [Your Full Name] - [Psychology Today Account Email]"
   • Include your registered email address, full name, and Psychology Today profile URL (if you have one)
   • Write clearly: "I request immediate cancellation of my Psychology Today subscription effective today. Please confirm cancellation and provide a final billing date."
   • Do not apologise or offer reasons; your cancellation is unconditional
3. Send the email to both addresses if you receive no response within 5 business days from the first attempt
4. Wait for a cancellation confirmation email from Psychology Today, typically within 5 to 10 business days
5. Screenshot and save the confirmation email, along with the date you sent your cancellation request
6. Monitor your bank statement or credit card for 1 to 2 billing cycles to confirm no further charges appear

Why email works better than phone calls

Email creates a permanent record that Psychology Today cannot deny receiving your cancellation request. Phone calls leave no evidence, making it harder to escalate to CASE if the company continues charging you. Always choose email or certified mail when cancelling a subscription in Singapore. Tocancel users who follow this approach resolve cancellations faster and avoid post-cancellation billing disputes.

How to cancel Psychology Today via postal mail

If Psychology Today does not respond to email within 10 business days, you can send a formal cancellation letter by registered post to their official address, creating a legal paper trail.

Step-by-step postal cancellation

1. Prepare your cancellation letter:
   • Use formal, clear language: "I request immediate cancellation of my Psychology Today subscription, effective today. Please confirm cancellation in writing and provide the final billing date."
   • Include your full name, registered email address, and any account or subscription number
   • Date the letter and keep a photocopy for your records
2. Send by registered post to the official Psychology Today address:
   • Psychology Today, 16 West 22nd Street, Suite 200, New York, NY 10010, USA
   • Use a registered or tracked postal service so you have proof of delivery
   • Expect delivery to take 7 to 14 business days from Singapore to the United States
3. Keep your registered post receipt and proof of delivery for at least 12 months
4. Monitor your bank statement for 2 to 4 weeks after sending to ensure no further charges appear
5. If Psychology Today continues billing after registered mail delivery, escalate to CASE with your proof of delivery as evidence

Why registered post matters

Registered post provides irrefutable proof that Psychology Today received your cancellation request on a specific date. If the company claims it never received your cancellation, you can show CASE or your bank the registered post tracking number and delivery confirmation. This evidence strengthens your case for a full refund. Tocancel advises always using registered post for cancellations if email goes unanswered.

Psychology Today subscription pricing in singapore

Understanding what you pay helps you calculate refunds and challenge incorrect post-cancellation charges.

Most Psychology Today subscriptions in Singapore have no fixed contract term, meaning you can cancel at any point in your billing cycle. If you cancel mid-month, Psychology Today should refund you for any unused days at a prorated rate. Tocancel advises requesting a prorated refund explicitly in your cancellation email if you are cancelling before your renewal date.

What happens after you cancel Psychology Today

Cancellation does not end instantly; you need to verify the process worked and monitor for lingering charges.

Timeline after submitting your cancellation request

Psychology Today typically processes cancellations within 5 to 10 business days of receiving your email or registered post. During this time, your profile may remain visible in the directory, though you should not be charged for new billing cycles starting during the cancellation window. After your final billing date, your profile will be hidden from search.

How to confirm your cancellation took effect

1. Wait for a confirmation email from Psychology Today confirming the cancellation date and final billing date
2. Log into your Psychology Today account to verify your subscription status shows "Cancelled" or "Inactive"
3. Check your registered email for a final invoice or confirmation of the cancellation
4. Monitor your bank or credit card statement for 60 days after the final billing date to ensure no further charges appear
5. If you see a charge after the cancellation date, contact your bank immediately and file a dispute (see the refund section below)

What to do if your profile is still visible after cancellation

Your profile may remain searchable for 2 to 7 days after cancellation as Psychology Today updates its directory. This is normal and does not mean you are still being charged. If your profile remains visible after 14 days, send a follow-up email to [email protected] requesting confirmation that the profile has been removed. Keep this follow-up in your records as evidence for CASE if needed.

Refunds and dealing with post-cancellation charges

You have the right to a refund if you cancel before your renewal date or if Psychology Today continues charging after you cancel.

When Psychology Today owes you a refund

You are entitled to a prorated refund if you cancel mid-billing cycle. For example, if you pay S$29.95 for a monthly listing on day 1 of your 30-day cycle and cancel on day 10, Psychology Today should refund you approximately S$19.97 for the remaining 20 days. Request this refund explicitly in your cancellation email: "Please process a prorated refund for unused service days to my original payment method."

If Psychology Today refuses to refund

1. Send a follow-up email requesting the refund in writing, referencing your original cancellation date
2. Allow 10 business days for a response
3. If Psychology Today refuses or does not respond, contact your bank or credit card provider and file a chargeback or refund dispute, citing cancellation date as evidence
4. Provide your bank with your original cancellation email, Psychology Today's confirmation (if you received one), and proof that you requested the refund
5. File a complaint with CASE if the charge exceeds S$100 or remains unresolved after your bank investigates

Your bank can reverse unauthorized charges within 120 days of the transaction, so act quickly if you discover phantom charges. Tocancel recommends filing a chargeback immediately if Psychology Today charges you after your cancellation date has passed.

Dealing with continued billing after cancellation

If you see charges on your statement more than 2 billing cycles after your cancellation date, Psychology Today has breached the CPFTA. Document every charge, then escalate to CASE with your cancellation request, Psychology Today's response, and your bank statements showing the unauthorized charges. CASE can compel Psychology Today to refund all post-cancellation charges.

Common cancellation mistakes and how to avoid them

Cancelling a subscription is stressful, and small errors can lead to failed cancellations and unwanted charges that take weeks to resolve.

Mistake 1: cancelling through your bank instead of the service

You might think blocking Psychology Today's payment method will cancel your subscription. It does not. Psychology Today will flag the failed payment as a non-payment issue, keep your profile active, and send you overdue notices. You must cancel directly with Psychology Today in writing (email or postal mail). Tocancel users who skip the direct cancellation step often face collection attempts weeks later.

Mistake 2: assuming email confirmation means cancellation is complete

Receiving an automated email receipt does not guarantee your cancellation was processed. Automated systems may acknowledge receipt but not process the request. Always wait 10 business days for a confirmation email stating your cancellation date. If you do not receive one, send a follow-up email or registered letter.

Mistake 3: not keeping copies of your cancellation request

If a dispute arises, Psychology Today may claim it never received your cancellation email. Keep dated screenshots of every email you send and every response you receive. Store these in a folder named "Psychology Today Cancellation" on your computer or cloud storage for at least 12 months. This evidence is critical if you need to escalate to CASE or file a chargeback.

Mistake 4: cancelling right before a renewal date without understanding your billing cycle

If your renewal date is tomorrow and you cancel today, Psychology Today may still charge you for the next month because the charge is already in the payment pipeline. Cancellations become effective after your next renewal date, not immediately. If you discover this post-cancellation charge, request a refund immediately and file a chargeback if Psychology Today refuses.

Mistake 5: not following up if you receive no response

Psychology Today support does not always respond quickly or at all. If you hear nothing within 7 business days, do not assume your cancellation went through. Send a second email with a subject line marked "URGENT: Cancellation Follow-up" and include the date of your original request. If email still yields no response, send registered post to their headquarters address. Tocancel advises treating silence as a red flag and escalating immediately.

Cancellation checklist for Psychology Today

Use this checklist to ensure your cancellation is documented, processed, and confirmed:

How to compare Psychology Today with alternative therapist directories

If you are cancelling because Psychology Today no longer meets your needs, consider how other directories compare for cost, client quality, and ease of use.

If you are switching directories, wait until Psychology Today confirms your cancellation before activating your new listing. This prevents double billing and confusion during the transition. Tocancel can help you navigate cancellations from other platforms too.

Psychology Today contact information and official address

If email and standard communication channels fail, use this official address to send formal cancellation requests by registered post.

Official mailing address for Psychology Today

Psychology Today
16 West 22nd Street
Suite 200
New York, NY 10010
United States

Send your cancellation letter by registered post to this address. Include a copy of your postal receipt in your records. Allow 14 to 21 business days for delivery and processing from Singapore. If you have not received a cancellation confirmation within 30 days of sending registered post, escalate to CASE with your tracking number and proof of delivery.

Email contact addresses

General support: [email protected]
Therapist billing or account issues: [email protected]

Try both email addresses if you receive no response from the first within 7 business days. Use "URGENT" in your subject line on the second attempt to flag your issue for priority review.

Your next steps: cancel with confidence

Cancelling Psychology Today is your legal right under Singapore's Consumer Protection (Fair Trading) Act. The service must stop charging you once you submit a valid cancellation request, and you are entitled to prorated refunds for unused service time. Do not be intimidated by delayed responses or hidden cancellation processes; Psychology Today is bound by the same consumer protection laws as every other service in Singapore.

Start today by drafting your cancellation email to [email protected], including your account details and a clear statement of cancellation. Take a screenshot, send it, and then wait for confirmation. If you hear nothing within 10 business days, send registered post to their New York address. Monitor your bank statement for 60 days, and if unauthorized charges appear, file a chargeback immediately.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds from companies that tried to hide their cancellation options. Whether you need guidance on Psychology Today or another service, Tocancel is here to walk you through every step, protect your rights, and ensure you stop paying for services you no longer use. Visit Tocancel today to explore cancellation support for any subscription, and take back control of your billing.