Cancel The Epoch Times: The Right Way

How to cancel The Epoch Times subscription in singapore and claim your refund

What is The Epoch Times and why you might want to cancel

The Epoch Times is an independent news publisher delivering politics, culture, health and international affairs through both free and premium digital channels. You may have subscribed through their website, iOS app or Android app to access premium journalism. If your reading habits have changed, your budget has shifted, or the content no longer meets your needs, you have every right to cancel whenever you choose. At Tocancel, we help thousands of Singapore consumers take control of their subscriptions, ensuring you understand your cancellation options and protect your money.

Understanding The Epoch Times subscription model

The Epoch Times operates on a prepaid subscription model. You pay upfront for access to premium digital content, and your subscription continues for the duration of your chosen billing cycle, whether monthly or annual. Once your subscription term ends, the system automatically renews and charges you again unless you cancel beforehand. This automatic renewal is why timing matters: cancelling before your next billing date protects you from unwanted charges.

Where your subscription might be active

Your Epoch Times subscription could exist in one of three places: directly on The Epoch Times website, through the Apple App Store on your iPhone, or via Google Play on your Android device. Each platform handles cancellations differently, which affects both your cancellation process and your refund eligibility. Start by checking your email receipts or payment statements to identify exactly where you signed up. Tocancel recommends this as your first action, because the method you use to cancel must match where you subscribed.

Your consumer rights in singapore

Singapore law provides you with baseline protections when you purchase digital services, and understanding these rights strengthens your position if disputes arise.

Consumer protection (Fair trading) act protections

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel digital service subscriptions without facing unfair contract terms or deceptive billing practices. The law protects you against misleading advertising, hidden charges and failure to deliver the service you paid for. Your legal position is clear: if The Epoch Times breaches its stated cancellation policy or engages in deceptive billing, you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS). However, subscription refunds are typically governed by the publisher's own policy rather than being automatically guaranteed by consumer law. This means The Epoch Times' published refund policy becomes your primary lever when negotiating a refund.

The Epoch Times' official singapore refund policy

According to The Epoch Times' published Singapore Cancellation and Refund Policy, subscription fees are generally non-refundable once your billing cycle has begun. However, you have one critical exception: if you cancel within two calendar days after your subscription renews, you may claim a full refund of the new renewal charge. Outside that 48-hour window, fees are typically final. This two-day grace period is your most important lever for securing a refund. Tocancel emphasises marking your calendar on renewal dates so you do not miss this narrow window, as it could mean the difference between losing and recovering your money.

Cancellation methods by subscription type

Your cancellation method depends entirely on where you subscribed; each platform has its own process.

Cancelling your direct website subscription by phone

If you subscribed directly on The Epoch Times website as a Singapore customer, the official cancellation method is by telephone. This approach is the safest because you receive a verbal confirmation and can document the conversation with a reference number, creating an audit trail if you later need to dispute a charge or follow up on a refund claim.

1. Gather your account details before calling
   • Have your account email address ready
   • Locate your most recent subscription confirmation or invoice
   • Note the date your next renewal charge is due
2. Call +65 6744 2588 during business hours
   • Operating hours are 2:30 pm to 5:00 pm Singapore Standard Time, Monday to Friday only
   • Call during the first half of this window (2:30 pm to 3:30 pm) to avoid peak call times
   • Do not leave the cancellation request on voicemail; speak to a live agent
3. Provide your account information to the agent
   • Tell the agent you wish to cancel your subscription
   • Verify your identity by providing your account email address and any other identification the agent requests
   • Remain calm and clear in your request
4. Request written confirmation of your cancellation
   • Ask the agent for a cancellation reference number and write it down
   • Note the exact date and time of your call
   • Request the agent send a confirmation email detailing your cancellation and your refund eligibility window
5. Preserve your documentation
   • Save the reference number in a safe folder alongside your email confirmation
   • Screenshot or print the confirmation email
   • Keep these documents for at least 90 days after cancellation

Cancelling your iOS app subscription through apple

If you subscribed through the Apple App Store on your iPhone or iPad, Apple manages your subscription billing, not The Epoch Times. You must cancel directly through your Apple account settings. This approach keeps the cancellation record with Apple, which is useful if you later need to dispute a charge.

1. Open Settings on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap Subscriptions
4. Select The Epoch Times from your active subscriptions list
5. Tap Cancel Subscription and confirm your choice
6. Take a screenshot of the cancellation confirmation screen for your records

Apple sends you an email confirmation within minutes. This email serves as your cancellation proof, so save it in a dedicated folder for future reference.

Cancelling your android app subscription through google play

If you subscribed via Google Play on your Android device, Google manages your subscription, not The Epoch Times directly. Cancel through your Google Play account settings to ensure the cancellation is processed correctly and recorded in your account history.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Tap Manage subscriptions
4. Select The Epoch Times from your list of active subscriptions
5. Tap Cancel Subscription
6. Follow the prompts to confirm your cancellation
7. Screenshot the final confirmation screen before exiting

Google sends a confirmation email immediately after you cancel. Keep this email as proof of your cancellation date, as it protects you if charges continue after your requested cancellation.

Understanding refund eligibility and timelines

Knowing your refund window prevents you from losing money through missed deadlines.

Your two-day refund window explained

The Epoch Times' refund policy creates a narrow but important window: if you cancel within two calendar days after your subscription renews, you are eligible for a full refund of the renewal charge. This means if your subscription renews on Tuesday, you have until Wednesday 11:59 pm to cancel and claim your money back. Outside this 48-hour window, the charge is final. This timeframe is strict, so Tocancel recommends setting a phone reminder on your renewal date to ensure you do not miss this deadline if you plan to request a refund.

Processing times and what to expect

Once you cancel, here is what happens next:

• Immediate: Your access to premium content stops, typically within minutes to one hour
• Within 48 hours: If you cancelled during your refund window, submit your refund request in writing to the contact address provided with your cancellation confirmation
• Within 7 to 14 days: The Epoch Times processes refund requests and initiates the return of your money to your original payment method
• Within 14 to 30 days: Your bank or app store receives the refund credit; this may take additional time depending on your financial institution

If you do not see your refund appear within 30 days, contact The Epoch Times' customer service team immediately with your cancellation reference number and request a status update.

Subscription pricing and billing cycles

Understanding what you pay and when helps you identify the best time to cancel.

If you are on an annual plan and want to cancel, check whether you fall within the two-day refund window after your renewal. If not, your options are limited to stopping future renewals, meaning you lose access but do not recover the charge. Tocancel recommends monthly subscriptions if you are uncertain about long-term commitment, as they give you more flexibility and lower financial risk.

What happens after you cancel

Cancellation raises questions about access, data and future communications; knowing what to expect reduces stress.

Immediate access changes

Once your cancellation processes, your access to premium Epoch Times content stops immediately. You can no longer read subscriber-only articles, access archived content or use app features reserved for paying subscribers. Free content remains accessible, but your premium experience ends. This is why confirming your cancellation date is important: if you need to read one final article, do so before you cancel.

Email communications and data

Cancelling your subscription does not automatically delete your account or remove you from The Epoch Times' email list. You will continue receiving promotional emails unless you separately unsubscribe. When you cancel by phone, ask the agent whether they will remove you from marketing communications. For app-based cancellations, you may need to unsubscribe from emails manually through The Epoch Times' website or by using the unsubscribe link in emails you receive.

Partial refunds and dispute escalation

If you cancelled outside the two-day window and do not receive a refund but believe you are entitled to one, you can escalate your dispute to the Competition and Consumer Commission of Singapore (CCCS). Document your cancellation date, your renewal date and your communication with The Epoch Times. If The Epoch Times' response does not satisfy you, the CCCS can investigate whether the publisher breached consumer protection laws. Tocancel advises keeping all cancellation confirmations, emails and payment records to support your case if escalation becomes necessary.

Common cancellation mistakes to avoid

It is frustrating to think you have cancelled only to discover charges continuing weeks later; understanding these pitfalls helps you avoid them.

Mistake one: cancelling in the wrong place

If you subscribed via the Apple App Store but attempt to cancel on The Epoch Times' website, your cancellation does not process because the two systems are separate. Your subscription record exists with Apple, not with The Epoch Times' internal billing system. This is the most common cancellation mistake, and it results in continued charges. Always cancel where you subscribed: if you are uncertain, check your original purchase confirmation email to identify the billing entity (The Epoch Times, Apple or Google).

Mistake two: missing the 48-hour refund window

The two-day refund window is strict. If your subscription renews on a Tuesday evening and you cancel on Thursday morning, you have missed the window entirely. The Epoch Times will not refund charges outside this timeframe, regardless of your reason. Set a phone reminder on your renewal date so you remember to cancel within 48 hours if you want your money back.

Mistake three: cancelling without requesting written confirmation

If you cancel by phone and do not request a reference number and confirmation email, you have no documentation if a dispute arises later. If The Epoch Times continues charging you after cancellation, a reference number becomes your strongest evidence that you took action. Never hang up the phone without securing this confirmation.

Mistake four: assuming cancellation means no more charges

Cancelling your subscription should stop future charges, but delays sometimes occur. Check your bank or app store account for unexpected charges in the 14 days following your cancellation. If a charge appears, you have evidence of a billing error and can contact your bank for a chargeback or dispute, using your cancellation confirmation as proof.

After cancellation: what to do next

Your cancellation is only half the battle; protecting your account and records ensures you remain protected.

Monitor your accounts for unexpected charges

For 30 days after cancellation, check your bank statement, Apple account and Google Play account weekly for any Epoch Times charges. If you see a charge labelled "The Epoch Times", "Epoch Times LLC" or similar, contact your payment provider immediately and reference your cancellation confirmation. Your bank can reverse unauthorised charges and initiate a dispute on your behalf if The Epoch Times fails to acknowledge your cancellation.

Preserve your cancellation documentation

Create a folder (digital or physical) containing your cancellation reference number, confirmation email, screenshot of your app cancellation, and a summary of the date and time you cancelled. Retain these documents for at least six months. If a dispute arises, this documentation becomes your evidence that you acted promptly and in good faith.

Unsubscribe from marketing emails

Cancelling your subscription does not automatically stop promotional emails from The Epoch Times. Locate the unsubscribe link at the bottom of any promotional email and click it to remove yourself from their marketing list. If you continue receiving emails after unsubscribing, reply to one email and ask The Epoch Times to remove your address manually.

Your legal position and consumer protections

Understanding your legal standing strengthens your negotiating position if The Epoch Times refuses to honour your cancellation request.

The consumer protection (Fair trading) act and automatic renewal

Under Singapore's Consumer Protection (Fair Trading) Act, publishers cannot use automatic renewal to trap consumers. The law requires clear disclosure of renewal terms before you purchase, and it gives you the right to cancel without penalty. If The Epoch Times' cancellation terms are unclear or hidden, or if the publisher continues charging you after you cancel, you have grounds to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS can investigate whether The Epoch Times breached the law and can order refunds or penalties if wrongdoing is found.

Your escalation path if the publisher does not respond

If you cancel, request a refund within your 48-hour window, and The Epoch Times refuses to acknowledge your request, follow this escalation path:

1. Send a written cancellation and refund request via email to The Epoch Times, referencing your cancellation confirmation number and citing your entitlement under their published refund policy
2. Allow The Epoch Times seven business days to respond
3. If they do not respond or refuse to refund, contact the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg and file a formal consumer complaint
4. Provide the CCCS with your cancellation confirmation, refund request email, and evidence of any charges that continued after your cancellation date
5. The CCCS will investigate and can order The Epoch Times to refund your money if they find a breach of consumer protection law

This escalation path is free and protects you if The Epoch Times acts in bad faith. Tocancel has guided thousands of consumers through this process, and documentation always strengthens your case.

Comparison: cancellation by subscription source

Your cancellation experience varies depending on where you subscribed; this table helps you choose the fastest path.

If you subscribed directly on The Epoch Times website, phone cancellation is best because you speak to a human and receive a reference number. If you subscribed through an app store, use the app store's cancellation method because your subscription record lives there.

Cancellation checklist: step-by-step

Use this checklist to ensure you complete every step correctly and protect yourself against continued charges.

• Check your most recent email receipt or bank statement to identify where you subscribed (website, Apple App Store or Google Play)
• Mark your next subscription renewal date on your calendar as a reminder
• If subscribed via The Epoch Times website: call +65 6744 2588 between 2:30 pm and 5:00 pm, Monday to Friday; request a cancellation reference number and confirmation email
• If subscribed via Apple App Store: open Settings, go to Subscriptions, select The Epoch Times, and tap Cancel; screenshot the confirmation
• If subscribed via Google Play: open the Play Store app, tap your profile, select Manage subscriptions, find The Epoch Times, and tap Cancel; screenshot the confirmation
• Save all cancellation confirmations, reference numbers and emails in a dedicated folder
• If eligible for a refund (cancelled within 48 hours of renewal), send a written refund request to The Epoch Times within 48 hours, citing your cancellation confirmation number
• Check your bank or app store account 14 days after cancellation to confirm no new charges appear
• If unexpected charges appear, contact your bank or app store for a chargeback dispute within 30 days
• Unsubscribe from promotional emails by clicking the unsubscribe link at the bottom of any marketing email

Key takeaways and next steps

Cancelling The Epoch Times subscription in Singapore is straightforward once you know your subscription location and understand your 48-hour refund window. Your cancellation method depends on where you subscribed: if you signed up directly on The Epoch Times website, call +65 6744 2588 to speak to a live agent and secure a reference number. If you subscribed via Apple App Store or Google Play, cancel through your app store account settings. Outside the 48-hour refund window after renewal, fees are final, but you can still cancel to prevent future charges. Your legal position is strong: under Singapore's Consumer Protection (Fair Trading) Act, The Epoch Times cannot engage in deceptive billing or hide cancellation terms, and the Competition and Consumer Commission of Singapore (CCCS) exists to protect you if the publisher refuses to honour your request.

Act now if you plan to cancel. Set a phone reminder for your next renewal date so you do not miss the 48-hour refund window. Tocancel has helped thousands of Singapore consumers navigate cancellations like this one, ensuring you keep control of your subscriptions and your wallet. Visit Tocancel today to access cancellation guides, track your subscription dates and access our consumer rights resources.

Contact address for The Epoch Times singapore

If you need to send a written cancellation or refund request, reference this address:

The Epoch Times (Singapore)
Phone: +65 6744 2588
Operating hours: 2:30 pm to 5:00 pm Singapore Standard Time, Monday to Friday

For written correspondence, request a postal address when you call the number above. Always keep copies of any written communication you send to The Epoch Times and retain them for at least six months for your records.