Cancel Aurora Fun: The Right Way

How to cancel Aurora Fun and protect your subscription rights in singapore

What Aurora Fun is and why you might want to cancel

Aurora Fun is a subscription service offering curated content delivered through mobile apps available on the Singapore App Store and Google Play. The service operates on tiered subscription plans, ranging from weekly access to annual memberships, with pricing in Singapore dollars (SGD).

You might be considering cancellation for several reasons: the service no longer matches your needs, you want to reduce recurring charges, or you've discovered hidden renewal terms. Whatever your reason, you have clear consumer rights in Singapore, and Tocancel is here to guide you through the process with precision and confidence.

Why subscriptions require active cancellation

Subscription services like Aurora Fun operate on automatic renewal, which means charges continue until you actively stop them. Many users discover unexpected recurring debits weeks or months after deciding they no longer want the service. By cancelling proactively, you regain control of your spending and prevent unwanted charges from accumulating on your payment method.

How tocancel empowers you to take action

Understanding exactly how Aurora Fun handles cancellations, refunds, and your data is the first step to taking action confidently. Tocancel's mission is to empower you to cancel subscriptions without friction, confusion, or guilt, giving you back control over your finances and your digital life.

Your consumer rights when cancelling Aurora Fun in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services, even digital ones delivered via app.

What the consumer protection (Fair trading) act guarantees you

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to transparent terms and conditions before you pay. This means Aurora Fun must clearly disclose the subscription cost, billing frequency, cancellation method, and any cooling-off period applicable to digital purchases. Your legal position is clear: if terms are hidden or misleading, the company has breached the law, and you can demand a refund.

If you purchased Aurora Fun through the Apple App Store or Google Play, you benefit from additional app-store protections. Apple and Google both offer a 14-day refund window for eligible purchases, even if Aurora Fun's own policy does not. This is your strongest lever if you cancel within 14 days of your first subscription charge.

When to escalate to consumer authorities

If Aurora Fun does not respond to your cancellation request within 7 business days, or if they refuse to stop charging you after you have cancelled, contact the Consumers Association of Singapore (CASE). You can lodge a complaint online at case.org.sg. CASE will investigate the dispute and push Aurora Fun to comply with local consumer law at no cost to you.

Keep all email confirmations, screenshots of app settings, and payment records. These documents prove your cancellation attempt and strengthen your case if escalation becomes necessary. Tocancel recommends taking screenshots immediately after you submit a cancellation request, as digital evidence is your strongest proof.

Aurora Fun subscription plans and pricing in singapore

Below is a breakdown of all current Aurora Fun subscription tiers available in Singapore, along with their costs and renewal terms.

Current subscription plans and their costs

Understanding automatic renewal charges

All Aurora Fun plans auto-renew on the date your billing cycle ends. Your payment method will be charged automatically unless you cancel before the renewal date. Tocancel advises checking your app settings or contacting Aurora Fun directly to confirm your exact renewal date, so you know your deadline for cancellation.

How to cancel Aurora Fun on iOS and android

Cancellation method depends on where you purchased your subscription: through the Apple App Store (iOS), Google Play (Android), or directly with Aurora Fun.

Cancel Aurora Fun on apple app store (iPhone or iPad)

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner, then select "Subscriptions".
3. Find Aurora Fun in your active subscriptions list and tap it.
4. Tap "Cancel subscription" and follow the prompts to confirm cancellation.
5. Apple will display a confirmation message. Screenshot this as proof of cancellation.
6. Check your email for a cancellation confirmation from Apple within 24 hours.

Your subscription will remain active until the current billing period ends. You will not be charged again after that date. Tocancel recommends cancelling at least 3 days before your renewal date to ensure the system processes your request in time.

Cancel Aurora Fun on google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right, then select "Payments and subscriptions".
3. Tap "Subscriptions" and select Aurora Fun from the list.
4. Tap "Cancel subscription" and confirm when prompted.
5. Google will display a final confirmation. Save a screenshot for your records.
6. You will receive a cancellation confirmation email from Google within 24 hours.

Your subscription access will end on the last day of your current billing period. You will not incur any additional charges. When using Tocancel as your guide, you now have a clear record of your cancellation that you can reference if any disputes arise.

Cancel Aurora Fun through direct contact

1. Gather your account information: email address, subscription plan name, and billing date.
2. Visit the Aurora Fun website or app settings to locate the support contact email or contact form.
3. Send a clear written request to cancel: "I request immediate cancellation of my Aurora Fun subscription effective today. Please confirm cancellation in writing within 24 hours."
4. Include your full name, email address, and account details in your message.
5. Keep a copy of your sent email and note the date and time you submitted it.
6. Wait for a written response confirming cancellation. If you do not receive one within 7 business days, escalate to CASE (see Rights section above).

Writing directly gives you the strongest legal record. Tocancel strongly recommends this method if you believe Aurora Fun may dispute your cancellation later.

Refunds and what to expect after cancellation

Understanding refund eligibility and timing protects you from ongoing charges and ensures you receive the money you are owed.

When you are eligible for a refund

If you cancel within 14 days of your first subscription charge, you are eligible for a full refund under the app-store return policy (Apple and Google). This applies whether you purchased through the App Store or Google Play. Some users also qualify for pro-rata refunds (partial refunds for unused portions of their subscription) if they cancel mid-cycle, though this depends on Aurora Fun's terms.

To claim a refund on iOS, return to the Apple App Store, tap your profile, select "Subscriptions", tap Aurora Fun, and then tap "Request a refund". Select the reason for your refund request and submit. Apple will review your request within 48 hours.

For Google Play, open the Google Play Store, navigate to "Payments and subscriptions", tap "Subscriptions", select Aurora Fun, tap "Report a problem", and complete the refund request form. Google typically processes refund requests within 24 to 48 hours.

What happens after you cancel

Cancelling a subscription can feel uncertain, but you now understand what to expect. Your access to Aurora Fun will continue until the end of your current billing period. You will not be charged on your next renewal date. If you are using a linked credit card or bank account, no future debits will occur.

Check your payment method (credit card or bank account) about 5 to 7 days after your billing date to confirm that no charge appears. If you see a charge after cancelling, screenshot it immediately and escalate to Tocancel or CASE with proof of your cancellation request.

Common mistakes to avoid when cancelling Aurora Fun

Cancelling a subscription should be straightforward, but small missteps can lead to unexpected charges and frustration. Below are the most common pitfalls we see, and how to sidestep them.

Mistake one: assuming the app deletion cancels your subscription

Simply deleting the Aurora Fun app from your phone does NOT cancel your subscription. Your renewal charges will continue, and you will be charged even if the app is no longer installed. You must cancel through your app-store account settings or contact Aurora Fun directly. Tocancel advises never relying on app deletion as your cancellation method.

Mistake two: missing your renewal date

If you cancel after your renewal date, you will have already been charged for the new billing cycle. To avoid this, cancel well before your renewal date (at least 3 to 5 days in advance). Check your app or app-store account now to find your exact renewal date, then set a phone reminder for 5 days before.

Mistake three: not saving cancellation confirmation

Subscription companies occasionally claim they never received a cancellation request, especially if you cancel via contact form or email. Always screenshot your cancellation confirmation from the app store, save the confirmation email, and note the date and time. This is your legal proof. Tocancel recommends keeping these records for at least 12 months.

Mistake four: failing to follow up on missing refunds

If you are entitled to a refund and it has not appeared in your account within 7 to 10 business days, contact Apple, Google, or Aurora Fun immediately. Refunds sometimes fail silently. Proactive follow-up ensures you recover money you are owed.

Your cancellation checklist for Aurora Fun

Use this checklist to ensure you have completed every step needed to cancel Aurora Fun securely and retain proof of your cancellation.

Reviews and what other users experience

User feedback reveals that Aurora Fun subscriptions are most often cancelled due to feature repetition, the cost of annual plans, or the user switching to competitors. Tocancel has observed that cancellations via the app store (Apple or Google) are typically processed instantly, while direct cancellations to Aurora Fun may take 24 to 48 hours. Users consistently recommend cancelling well before your renewal date and keeping screenshots as proof.

The most positive experience comes from users who approach cancellation systematically: noting their renewal date, choosing the app-store method (for speed), and saving their confirmation. Users who simply delete the app or assume cancellation will occur automatically often report unexpected charges weeks later, which then require CASE involvement to resolve.

Why you should choose to keep or cancel Aurora Fun

Your decision to cancel Aurora Fun should rest on whether the service still delivers value to you.

Reasons to keep your subscription

If you regularly use the aurora forecasting map, enjoy the photography community, or rely on the alert system to plan trips, keeping your subscription may justify the monthly or annual cost. The annual plans (Aurora plus at S$99.98 or Aurora elite at S$149.98) offer the best per-month value and include premium features. If you use the service at least twice a month, the annual plan likely pays for itself.

Reasons to cancel your subscription

Cancel if you have not opened the app in over a month, if you are checking aurora forecasts elsewhere for free, or if the cost no longer fits your budget. Annual subscriptions lock you into 12 months of charges, so if you are unsure about your long-term need, switch to a monthly plan first. You can always re-subscribe later at no penalty. Tocancel recommends treating recurring charges as a conscious choice you make each month, not an automatic obligation.

Aurora Fun cancellation address and contact information

If you need to cancel Aurora Fun through direct contact or lodge a formal complaint, use the following information.

Primary cancellation contact address

Aurora Fun (Corporate head office at RedQ)
Singapore
For formal cancellation correspondence, email or write to the corporate head office. Specify in your message that you are requesting subscription cancellation and require a written confirmation.

Regional support office

Aurora Fun Singapore Office
Changi Airport Terminal 4
Singapore
This office may assist with regional queries but is not the primary cancellation processing center. For fastest processing, contact the corporate head office above.

If Aurora Fun fails to cancel

Contact the Consumers Association of Singapore (CASE) to lodge a formal complaint:
Website: case.org.sg
Phone: 1800-6-CASE-1 (1800-622-7351)
Email: [email protected]
Operating hours: Monday to Friday, 9am to 5:30pm (excluding public holidays)

CASE will investigate Aurora Fun on your behalf at no cost. This is your strongest lever if the company refuses to stop charging you after cancellation.

Take control of your subscription today

Cancelling Aurora Fun is your right as a consumer in Singapore, and the process is straightforward when you follow the steps Tocancel has outlined. You now understand your protections under the Consumer Protection (Fair Trading) Act, you know exactly how to cancel via app store or direct contact, and you have a checklist to ensure nothing falls through the cracks. Tocancel has helped thousands of consumers cancel unwanted subscriptions with confidence, recover refunds they are owed, and reclaim control over their spending. Whether you are cancelling today or simply preparing for the future, you now have the knowledge and the legal backing to act decisively. Visit Tocancel again whenever you need clear, consumer-focused guidance on cancelling any subscription service.