Cancel Axiom: Your Complete Guide

How to cancel Axiom and stop recurring fitness charges in singapore

Why you might want to cancel Axiom

Axiom's strength training programs deliver results for many, but your fitness needs and life circumstances change. You might discover the training style doesn't match your goals, the recurring charges strain your budget, you've hit a plateau and need a fresh approach, or family and work commitments have shifted. Whatever your reason, you have the right to cancel whenever your subscription no longer serves you.

Common reasons to cancel Axiom

Members cancel Axiom for many valid reasons. The program may feel too intense or not intense enough for your current fitness level. Your work schedule may have become incompatible with class times. You might prefer working with a different trainer, or you've found a gym closer to home. Some cancel because an injury requires you to modify your training approach, or because the monthly cost no longer fits your budget after a job change or relocation. None of these reasons require explanation; your decision to cancel is yours alone to make.

Your legal position as a consumer in singapore

In Singapore, the Consumer Protection (Fair Trading) Act protects your right to cancel digital subscriptions and fitness memberships. However, the 14-day cooling-off period applies only if you have not yet accessed the service. Once you've used Axiom's classes or training content, this cooling-off window closes. This means understanding your refund policy and billing cycle is essential before you request cancellation. Tocancel recommends reviewing your agreement with Axiom and noting your renewal date so you can act with confidence.

Axiom pricing and billing in singapore

Axiom operates on auto-renewing subscription cycles with tiered plans in Singapore dollars (SGD).

Current subscription plans and rates

Axiom offers both weekly and monthly billing options to suit different commitments. Your plan renews automatically at the end of each cycle unless you cancel beforehand. Confirm current pricing on the Axiom website or mobile app, as promotional rates may apply.

How billing and renewal work

Axiom charges your payment method automatically on your renewal date each week or month, depending on your plan. You receive a receipt email shortly after each charge. If you do not cancel before your renewal date, your subscription renews and you are charged the full amount. Cancellation stops future charges but does not refund the time remaining in your current paid period. Therefore, timing your cancellation before renewal helps you avoid an unwanted charge.

How to cancel Axiom through your account

The fastest way to cancel is through your Axiom account online, where you control the process immediately without waiting for email support.

Cancel via the Axiom website

1. Visit axiom.sg and log in with your email address and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email inbox.
2. Navigate to your account settings or subscription management page.
   • Look for a "Subscriptions," "Billing," "Account" or "Settings" menu option in your profile area.
3. Locate your active Axiom subscription in the list.
   • The page displays your current plan, renewal date, payment method, and subscription status.
4. Select "Cancel subscription" or a similar button next to your active plan.
   • Axiom may ask you to select a reason for cancellation; you can choose a generic option or provide feedback.
5. Confirm the cancellation when prompted.
   • You receive an on-screen confirmation message and a confirmation email within minutes.
6. Save or screenshot the confirmation for your records.
   • This proof protects you if any charges occur after cancellation.

Cancel via the Axiom mobile app

1. Open the Axiom mobile app and log in with your credentials.
   • Ensure you are using your registered email address and current password.
2. Tap the menu icon (three horizontal lines) or your profile icon.
   • This typically appears in the top-left or bottom-right corner of the app.
3. Select "Account," "Subscription," or "Settings."
   • Look for a section showing your current subscription status and renewal date.
4. Tap "Cancel subscription" or "Manage subscription."
   • Follow any prompts asking for cancellation feedback or confirmation of your reason.
5. Confirm cancellation by tapping the final confirmation button.
   • You receive an in-app notification and a confirmation email.
6. Screenshot the confirmation screen as proof of your cancellation request.
   • This record supports any dispute with Axiom or your payment provider.

Contacting Axiom support if self-service cancellation fails

If you cannot locate the cancellation option or the online process does not work, contact Axiom's customer support directly to request manual cancellation.

Customer support contact details

Axiom (operated by R3 Fitness Pte Ltd) maintains a customer service team to handle billing and account issues. Reach out through the following channels to request cancellation assistance. Tocancel advises sending your request in writing so you have a record of your cancellation request date.

• Email support via the Axiom website contact form or to the support email listed in your account settings.
• In-app messaging or chat, if available, to initiate a support conversation.
• Call or visit the Axiom studio location in Singapore during business hours to speak with a team member in person.

What to include in your cancellation request

When you contact Axiom support, include clear information so your request is processed without delay.

• Your full name and email address associated with the Axiom account.
• Your account username or ID if available.
• Your current subscription plan name and billing cycle (weekly or monthly).
• Your renewal date or the date of your last charge.
• A clear statement: "I request cancellation of my Axiom subscription effective immediately" or "effective before my next renewal on [date]."
• Your preferred email address for the cancellation confirmation.

Send your request via email and retain the email timestamp. If Axiom does not confirm cancellation within 24 to 48 hours, follow up with another message referencing your first request. This paper trail protects you if a dispute arises later.

Understanding refunds and what happens after cancellation

Your refund rights depend on when you cancel and whether you have accessed the service. Tocancel explains what to expect after you submit your cancellation request.

Refund eligibility under singapore consumer law

The Consumer Protection (Fair Trading) Act gives you a 14-day cooling-off period only if you have not accessed the digital content or service. Once you have watched Axiom classes, viewed training videos, or used the platform, this cooling-off window closes and you lose the right to a refund. Cancellation stops future charges but does not return money for time remaining in your current paid period. For example, if you cancel on day 10 of your 30-day month, you forfeit the remaining 20 days without a refund. Your legal position is that you have the right to cancel, but not automatically to a refund of prepaid fees.

What happens to your access after cancellation

After you cancel successfully, your access to Axiom ends on your renewal date, not immediately. This means if your renewal date is 15 days away, you retain full access for those 15 days. No further charges occur after your renewal date passes. You receive an access-end reminder email from Axiom a few days before your subscription expires. On the renewal date, your login may not work, or you may see a message prompting you to resubscribe. Keep your cancellation confirmation email to prove you cancelled intentionally if you contact Axiom support later.

If you are charged after cancellation

If Axiom charges you after your confirmed cancellation date, this is a billing error. Document the charge with a screenshot, check your bank or credit card statement for the transaction date, and contact Axiom support immediately. Explain that you cancelled before this charge and request an immediate refund. If Axiom does not refund within 7 working days, escalate to your bank or credit card issuer and file a dispute. Your bank can reverse the charge as an unauthorized transaction. Tocancel recommends keeping all cancellation confirmations for at least three months after your subscription ends.

Your consumer rights and how to enforce them

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a subscription, and you have clear legal remedies if Axiom refuses to cancel or continues charging you.

Your statutory rights under singapore law

As a consumer purchasing a digital service in Singapore, you have the right to cancel your subscription if Axiom has breached the contract, failed to provide the service as described, or charged you after you cancelled. The Consumer Protection Act requires that Axiom respond to cancellation requests without unreasonable delay and stop billing immediately after confirming cancellation. If you cancelled before your renewal date, you should not be charged. If Axiom continues to charge you or refuses to cancel, this is a breach of your consumer rights. Your legal position is strong: you can escalate to the Consumers Association of Singapore or file a complaint with the Ministry of Trade and Industry if Axiom ignores your cancellation request.

How to escalate if Axiom refuses to cancel

If Axiom ignores your cancellation request or denies your refund claim without a valid reason, escalate your complaint through official channels. Tocancel recommends the following steps in order.

1. Send a formal written notice to Axiom via registered email or post, stating your cancellation request date, the date of your cancellation confirmation (if you have one), and the specific reason for escalation (e.g., "You did not cancel my subscription as requested; I was charged on [date] after my cancellation request on [date]").
   • Keep a copy of this notice for your records.
2. Give Axiom a final deadline of 7 working days to respond and resolve the issue.
   • State that you will escalate to the Consumers Association of Singapore if they do not comply by the deadline.
3. If Axiom does not respond, file a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315.
   • CASE will investigate and mediate between you and Axiom at no cost to you.
4. Alternatively, file a complaint with the Ministry of Trade and Industry (MTI) if the dispute involves unfair contract terms or deceptive billing practices.
   • The MTI enforces the Consumer Protection Act and can take action against Axiom if warranted.

Having a documented cancellation request, confirmation email, and follow-up messages makes your escalation much stronger. Tocancel emphasizes that companies take regulatory complaints seriously, so do not hesitate to escalate if Axiom does not cooperate.

Common cancellation mistakes to avoid

Many members believe cancellation is complete when it isn't, leading to unexpected charges and frustration. Protect yourself by knowing the pitfalls.

Mistake 1: assuming cancellation is instant

Cancelling your Axiom subscription does not stop your access or charges immediately on that day. Instead, your subscription remains active until your next renewal date. If you cancel on the 10th and your renewal is on the 20th, you can still access Axiom until the 20th, and no charge occurs on that date. Many members believe they have cancelled and are then shocked by a charge on their renewal date. Prevent this by noting your renewal date at the time of cancellation and setting a phone reminder three days before that date to confirm no charge appears.

Mistake 2: not saving cancellation confirmation

If you cancel via the website or app, screenshot or save the confirmation page and the confirmation email Axiom sends. Do not rely on memory or assume the cancellation went through just because you clicked the button. If a charge appears after cancellation, the confirmation email is your proof that you cancelled. Without this record, Axiom may claim you never cancelled, and your bank may refuse to reverse the charge. Tocancel strongly recommends saving cancellation confirmations for three months after your subscription ends.

Mistake 3: cancelling just before renewal without checking your bank

If you cancel one or two days before your renewal date, Axiom's systems may have already processed the charge. The charge appears in your account before your cancellation request reaches Axiom's processing system. In this case, you will still be charged for the next period, and you must request a refund separately. To avoid this, cancel at least five to seven working days before your renewal date. This time buffer ensures Axiom's systems process your cancellation before the renewal billing cycle triggers.

Mistake 4: contacting only via in-app chat without written follow-up

In-app chat conversations disappear once the chat ends, leaving you with no record of your cancellation request. If a charge appears later and you say "I asked via chat to cancel," Axiom can claim they have no record because chat logs are not retained long-term. Always follow up any in-app or phone conversation with a written email to Axiom stating the date and time of your request and what you asked. Email creates a permanent record that both you and Axiom can reference. This written documentation is invaluable if you need to escalate to CASE or the MTI.

Steps to take after cancellation to protect yourself

Cancellation is not a set-and-forget process; you must verify that Axiom has truly stopped billing you.

Immediate actions after cancelling

• Save or screenshot your cancellation confirmation screen and the confirmation email Axiom sends.
• Note your renewal date on a calendar or set a phone reminder for three days before that date.
• Do not delete your Axiom account or emails; keep them for three months after your subscription ends.
• Take a screenshot of your current Axiom account status page showing the subscription as "Cancelled" or "Inactive."

Monitor your bank and card statements

In the week leading up to your renewal date, check your bank app or credit card statement daily for any charge from Axiom or R3 Fitness Pte Ltd. The charge appears as soon as billing processes, usually one to three days before your renewal date. If you see a charge despite your cancellation, contact your bank immediately to report it as a disputed transaction. Do not wait; banks often have a time limit for disputes (typically 60 to 90 days from the charge date). Report the charge right away so your bank can begin the dispute process and reverse the charge if warranted.

Contact Axiom if a charge appears after cancellation

If you are charged after confirming cancellation, email Axiom support within 24 hours with the following information:

• Your cancellation confirmation date and confirmation email details.
• The charge date and amount that appeared on your statement.
• A clear request: "I cancelled my subscription before this charge was processed. Please refund the charge dated [date] in the amount of [amount] immediately."
• Your preferred refund method (original payment method or new bank account).

Axiom should respond within two to three working days with a refund confirmation. If they deny your request or delay beyond five working days, escalate to CASE. Tocancel has helped thousands of consumers cancel fitness subscriptions and recover erroneous charges by following this clear documentation process.

Comparison of cancellation methods for Axiom

You have multiple ways to cancel Axiom; each has advantages and speed.

Contact information for Axiom in singapore

If you need to contact Axiom directly for cancellation support or to file a complaint, use these details.

Axiom studio and support

• Company name: R3 Fitness Pte Ltd (trading as Axiom)
• Website: axiom.sg
• Service type: Strength training memberships and online fitness classes
• Billing support: Check your Axiom account for the support email address, or visit the website contact page.

Regulatory contacts in singapore

If Axiom does not respond to your cancellation request or refuses to refund a disputed charge, contact these agencies for free assistance.

• Consumers Association of Singapore (CASE): case.org.sg or call 6100 0315. CASE provides free mediation and complaint handling for consumer disputes.
• Ministry of Trade and Industry (MTI): www.mti.gov.sg. File a complaint if you believe Axiom has breached the Consumer Protection (Fair Trading) Act.
• Personal Data Protection Commission (PDPC): www.pdpc.gov.sg. Contact PDPC if Axiom mishandles your personal or payment data during cancellation.

Your next step: cancel with confidence

Cancelling Axiom is straightforward when you know your rights and follow the steps clearly. You have the right to cancel your subscription whenever it no longer serves your fitness goals or budget. Use the self-service website or app method for the fastest cancellation, save your confirmation, and monitor your bank statement to ensure no charge appears after your renewal date. If Axiom refuses to cancel or continues billing you, the Consumer Protection (Fair Trading) Act protects you, and CASE and the MTI are free resources to escalate complaints. Tocancel.com has helped thousands of consumers cancel Axiom and other fitness memberships across Singapore, and we are here to guide you through every step. Start your cancellation today by logging into your Axiom account, and take control of your subscription.