Cancel Bilibili: The Right Way

How to cancel Bilibili in singapore: your rights and step-by-step guide

What Bilibili is and why you might cancel

Bilibili is a video-sharing platform centred on animation, comics, and gaming content, widely used across Asia and increasingly popular in Singapore. You can access Bilibili through its mobile app or website, subscribe to premium membership called "Big Member", purchase vouchers, or buy individual features through in-app transactions on Apple App Store and Google Play.

You may decide to cancel for valid reasons: you have finished the content you wanted to watch, the subscription no longer fits your budget, you prefer a different streaming platform, or you have discovered unexpected billing issues. Whatever your reason, Tocancel understands that cancelling should be straightforward and transparent, and we are here to guide you through every step of the process.

Common reasons singaporeans cancel Bilibili

Many users cancel because they have worked through their watchlist, lost interest in animation and gaming content, or discovered overlapping subscriptions draining their monthly budget. Others cancel after discovering duplicate charges or realising they purchased vouchers they do not need. Understanding your own reason helps you decide whether to cancel permanently or simply pause your membership temporarily.

The difference between cancelling and deleting your account

Cancelling your subscription stops automatic renewal and future charges, but your Bilibili account, watch history, and content remain intact. Deleting your account is a separate and permanent action that removes your profile entirely. Most Singaporeans who want to cancel only need to stop the subscription, not delete the account entirely.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Bilibili subscriptions, and understanding these rights empowers you to take action if something goes wrong.

What the law says about refunds and cooling-off periods

Under the Consumer Protection (Fair Trading) Act, you have a right to cancel within 14 days of purchase if you change your mind. However, this cooling-off right does not apply if you have already accessed or downloaded the digital content. Since Bilibili subscriptions are accessed immediately upon purchase, the 14-day cooling-off period may not apply to your membership after you have started using it.

Refunds for subscriptions you have already used are discretionary (left up to Bilibili), not automatic. However, Bilibili must provide clear information about charges, renewal dates, and cancellation methods. If they fail to do this, you have stronger grounds to claim a refund.

When you can claim a refund under singapore law

You can request a refund if you experienced double billing, were charged a different amount than promised, or were not given clear notice of renewal dates. If Bilibili charged you without your clear consent, or if the service failed to deliver what you paid for, you have a right to dispute the charge. The Consumer Protection (Fair Trading) Act also protects you from unfair contract terms, such as impossible cancellation processes.

Your legal position: if Bilibili refuses your refund request, you can escalate to the Consumers Association of Singapore (CASE) free of charge, or file a small claims case if the amount is below SGD 10,000. Tocancel recommends documenting every charge and cancellation attempt as evidence.

Bilibili subscription pricing in singapore

Understanding what you are paying for helps you decide whether to cancel or switch plans.

If you subscribed via Google Play or Apple App Store, your charges appear on your device billing, not your Bilibili account directly. This means you must cancel through the app store, not the Bilibili app itself.

How to cancel Bilibili on iOS (Apple app store)

Cancelling your Bilibili subscription through Apple's App Store is the quickest method if you subscribed via iPhone or iPad.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad
   • Do not open Bilibili itself; you manage the subscription through Settings, not the app.
2. Tap your name at the top of the screen
   • This opens your Apple ID menu.
3. Select Subscriptions
   • You will see all active subscriptions linked to your Apple ID.
4. Find Bilibili in the list and tap it
   • If you do not see Bilibili, you may have subscribed via Bilibili's website or not have an active subscription.
5. Tap Cancel Subscription
   • Apple will ask you to confirm; select "Confirm Cancellation".
6. Save your cancellation confirmation screenshot or email
   • Apple sends a confirmation email to your registered address; keep this for your records.

Your subscription will end at the end of the current billing cycle. You will retain access to Bilibili Big Member features until that date, after which you revert to the free plan.

If you cannot find Bilibili in apple subscriptions

If Bilibili does not appear in your Apple subscriptions list, you may have subscribed directly through Bilibili's website or app, not through Apple. In that case, follow the web-based cancellation steps below.

How to cancel Bilibili on android (Google play)

If you subscribed via Google Play on an Android phone or tablet, you cancel through the Google Play app or website.

Step-by-step cancellation on android (mobile app)

1. Open the Google Play app on your Android device
   • Find it on your home screen or in your app drawer.
2. Tap your profile icon in the top right corner
   • A menu will appear.
3. Select Payments and subscriptions
   • This shows all active and past subscriptions.
4. Tap Subscriptions
   • You will see a list of active subscriptions only.
5. Find Bilibili and tap it
   • If it does not appear, you may not have an active subscription or subscribed elsewhere.
6. Tap Cancel subscription
   • Google will ask why you are cancelling; you can skip this or provide feedback.
7. Confirm by tapping Yes, cancel
   • Google sends a cancellation email to your registered address.

Your subscription will end at the end of your current billing period. Google Play will send you a confirmation email within 24 hours.

Cancelling on google play via desktop

If you prefer to cancel on a computer, visit payments.google.com, sign in with your Google account, select Subscriptions, find Bilibili, and click Manage, then Cancel subscription. The process is identical to the mobile method.

How to cancel Bilibili if you subscribed directly (website or app)

If you subscribed directly through Bilibili's website or app (not via Apple or Google), you must cancel through your Bilibili account settings.

Step-by-step cancellation via Bilibili account

1. Visit bilibili.com or open the Bilibili app
   • Sign in with your username and password.
2. Navigate to your Account Settings or User Centre
   • This is usually accessible via a menu icon or profile button at the top right.
3. Look for Subscription, Membership, or Big Member settings
   • The exact label depends on your region and app version.
4. Select Cancel subscription or End membership
   • You may see options to pause or downgrade instead of cancel; choose cancel if you want to stop all charges.
5. Confirm your cancellation request
   • Bilibili may ask you to provide a reason; you can skip this.
6. Screenshot or save your cancellation confirmation
   • Bilibili should display a confirmation message; save this as proof.

Your subscription will end at the end of the current billing cycle. If Bilibili charged you via credit card or digital wallet, the final charge will process on your next billing date.

What to do if the cancel button does not appear

If you cannot find a cancel button in Bilibili's account settings, your subscription may have already expired, or you may be on a free account. Log out and log back in to refresh your session. If you still cannot find the option, contact Bilibili support directly with your account email and subscription details.

After you cancel Bilibili: what to expect

Cancelling your subscription does not happen instantly; you retain access until your current billing period ends.

Your access after cancellation

Once you cancel, you keep your Big Member benefits (ad-free viewing, early access, exclusive content) until the end of your current billing cycle. After that date, your account reverts to the free plan. You will still be able to access free content and your watch history indefinitely.

Checking your cancellation status

To confirm your cancellation worked, return to your subscription settings within 24 hours. If you subscribed via Apple, check Settings > [Your name] > Subscriptions and confirm Bilibili no longer appears. If you subscribed via Google Play, check Google Play > Profile > Payments and subscriptions > Subscriptions and verify Bilibili is gone. If you subscribed directly, log into Bilibili and confirm your membership status shows as inactive or expired.

Preventing accidental resubscription

Do not delete the Bilibili app immediately after cancelling, as this will not affect your subscription. However, avoid clicking any "Renew membership" or "Upgrade" buttons, as these may restart your subscription before your cancellation takes effect. Tocancel recommends waiting until your cancellation date passes before re-downloading the app.

How to claim a refund from Bilibili

You are entitled to a refund if you were charged unfairly or without clear consent, but the process requires documentation and persistence.

Step-by-step refund claim

1. Document all charges
   • Export your credit card or digital wallet statement showing the Bilibili charges, amounts, and dates.
2. Check your cancellation confirmation
   • If you cancelled but were still charged, this is a strong refund claim.
3. Contact Bilibili support
   • Email their support team with your account details, charge dates, and a clear explanation of why you deserve a refund (e.g. double billing, unauthorised charge, or cancellation not processed).
4. Request a refund in writing
   • Keep copies of all emails. Set a deadline for a response (14 days is reasonable).
5. If Bilibili refuses, escalate to your payment provider
   • Contact Apple, Google, your credit card issuer, or your bank with your documentation. They can dispute the charge on your behalf.
6. File a complaint with CASE if payment provider fails
   • The Consumers Association of Singapore (CASE) can mediate between you and Bilibili at no cost to you.

A refund is most likely if you were charged after cancellation or charged without consent. Tocancel advises keeping all evidence (emails, screenshots, bank statements) for at least one year.

Refund timelines and dispute rights

Apple and Google typically process refunds within 5-10 business days if you initiate a dispute through their platforms. If you dispute through your bank or credit card, the process takes 30-60 days. CASE complaints usually receive a response within 4 weeks. Your payment provider (bank, credit card company, or app store) is required by law to investigate your claim and respond within the statutory timeframe.

Common mistakes when cancelling Bilibili

Many people cancel incorrectly and find themselves still charged, or they assume deletion is the same as cancellation. We have seen these errors happen repeatedly, and here is how to avoid them.

Mistake 1: cancelling only in the Bilibili app, not through your payment method

If you subscribed via Apple or Google, cancelling inside the Bilibili app does not stop your charges. You must cancel through Apple Settings or Google Play directly. Bilibili cannot process refunds for app-store subscriptions; only Apple and Google can.

Mistake 2: deleting the Bilibili app instead of cancelling the subscription

Deleting the app does not cancel your subscription. The subscription continues to renew in the background even if the app is not on your phone. You will still be charged at the end of each billing cycle until you formally cancel through your payment method.

Mistake 3: not taking a cancellation screenshot or confirmation

If Bilibili claims you never cancelled, or your payment provider disputes your refund claim, a screenshot of your cancellation confirmation is your only proof. Without it, companies often refuse to refund or reverse charges. Save every confirmation you receive.

Mistake 4: ignoring the final charge after cancellation

Your subscription renews one last time on the next billing date after you cancel. This final charge is standard and will process unless you cancelled before that billing date. Do not assume this charge is a mistake; it is the last renewal before your subscription ends. However, if you cancelled on day 25 of a 30-day cycle and were still charged, you have grounds to claim a refund.

Mistake 5: not keeping records of your cancellation or charges

If you dispute a charge or claim a refund later, you need proof. Keep screenshots of your cancellation confirmation, your subscription history, charge dates, amounts, and any emails from Bilibili or your payment provider for at least one year.

Before you cancel: should you keep or cancel Bilibili?

Take a moment to decide whether cancelling is the right choice, or whether you might want to pause or downgrade instead.

If you are unsure, many platforms allow you to pause your membership without cancelling. This preserves your account and watch history while stopping charges. If Bilibili offers this option and you might return, pausing is less disruptive than cancelling.

Your checklist: steps to cancel Bilibili safely

Use this checklist to ensure your cancellation is complete and your account is protected.

• Identify where you subscribed: Apple App Store, Google Play, or Bilibili directly
• Log into your account or settings and locate the subscription management area
• Tap or click the cancel button and confirm your request
• Take a screenshot of the cancellation confirmation message
• Note the date your subscription will end and set a reminder to check your bank statement on that date
• Confirm your cancellation is successful by checking your subscription list 24 hours later
• Save your cancellation confirmation email (if received) and screenshots in a folder on your computer or cloud storage
• If you are charged after the cancellation date, document the charge and contact your payment provider immediately
• If the refund is refused, escalate to CASE with all your documentation
• Keep records for one year in case you need to dispute the charge later

Bilibili customer reviews and rating in singapore

Bilibili is rated 4.5 out of 5 stars by Singapore users, with praise for its unique animation and gaming content. However, common complaints include unexpected billing, difficulty cancelling, and poor customer service responsiveness. Before you subscribe (or while deciding whether to cancel), read recent reviews to understand whether these issues are ongoing.

How tocancel helps you cancel Bilibili

Tocancel is a free consumer rights service that helps Singapore residents cancel unwanted subscriptions, claim refunds, and understand their rights under the Consumer Protection (Fair Trading) Act. We have helped thousands of consumers cancel Bilibili subscriptions, recover unauthorised charges, and dispute unfair billing. Tocancel provides step-by-step guides, templates for complaint letters, and clear information about your legal rights so you can take confident action.

If you cancel Bilibili and encounter issues, or if you believe you were charged unfairly, Tocancel provides free resources to support your refund claim. Visit tocancel.com for cancellation guides, billing dispute templates, and escalation advice.

Singapore contact information for Bilibili

While Bilibili does not publish a dedicated Singapore cancellation address, the registered Singapore office is Bilibili Singapore Pte. Ltd. Most cancellation requests are processed through the website or mobile app, as noted above. If you need to contact support for a billing dispute or refund claim that in-app cancellation cannot resolve, email Bilibili's support team through their official website contact form, or escalate to your payment provider (Apple, Google, or your bank) directly.

For consumer complaints unresolved by Bilibili, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0820. CASE can mediate your complaint at no cost.

Cancelling Bilibili is within your rights as a consumer in Singapore, and you deserve a clear process and fair treatment. Tocancel has guided thousands of subscribers through this step with confidence and transparency, ensuring they understand their rights and take action to stop unwanted charges. Your subscription is your choice, and your money is your own. If Bilibili no longer serves you, cancel decisively, document your actions, and hold the company accountable if charges continue.