Cancel Blockerx: The Right Way

How to cancel Blockerx and stop recurring charges in singapore

Understanding Blockerx and your subscription

Blockerx is a subscription-based content-filtering app that helps you block distracting or harmful websites and apps across your devices. If you signed up through the Blockerx app, its website, Apple App Store, or Google Play, you have an active subscription renewing automatically-typically monthly or annually. Whether the service no longer meets your needs, you have found an alternative tool, or you simply want to cut unnecessary expenses, cancelling promptly protects you from further charges. At Tocancel, we help thousands of Singapore users navigate cancellations like this every month, so you are not alone.

What Blockerx does

Blockerx offers website and app blocking, premium customization controls, and optional ad removal features to manage your digital environment. You access these features through a mobile app (iOS or Android), a web portal, or both, depending on where you purchased your subscription. The service operates on three pricing models: monthly recurring subscriptions, annual subscriptions, and a one-time lifetime access purchase. Identifying where you bought your subscription is your first critical step toward cancelling it correctly.

Common reasons to cancel Blockerx

You may cancel for many legitimate reasons: the app does not deliver the filtering results you expected, you have switched to a competing platform, you want to reduce monthly spending, or you no longer need content blocking. Whatever your reason, you deserve a straightforward cancellation process without pressure or hidden obstacles. Taking action now stops unnecessary monthly or annual charges from your payment method immediately.

Your consumer rights under singapore law

Before you cancel, understand what the law guarantees you as a consumer in Singapore.

Your legal position

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including digital subscriptions like Blockerx. Under this law, you have the right to cancel most online purchases within 14 days of purchase-no questions asked-if you change your mind. This cooling-off period applies even to subscription services. Additionally, if Blockerx fails to deliver the service as described or stops working, you can demand a refund or ask the seller to fix the problem. If Blockerx refuses to honour these rights, you can lodge a complaint with the Consumers Association of Singapore (CASE), which investigates breaches and can compel refunds.

What "unfair terms" means and how it protects you

The Consumer Protection (Fair Trading) Act also prohibits unfair contract terms-language in Blockerx's terms that heavily favours the company and harms you as a consumer. For example, a term that says you cannot cancel at all, or one that imposes a penalty so high it makes cancellation impossible, is unfair and unenforceable. This means Blockerx cannot hide behind complex jargon in its terms of service to trap you in a subscription. If you encounter resistance when trying to cancel, Tocancel recommends documenting the response and reporting it to CASE, because unfair blocking of cancellation is a breach of Singapore consumer law.

Where your subscription lives: identifying your purchase platform

Your cancellation method depends entirely on which platform processed your payment.

How to find your purchase receipt

Start by identifying where you signed up. Did you subscribe directly through the Blockerx app on Android, through the Blockerx website, through Apple App Store on your iPhone, or through Google Play on an Android device? Check your email inbox (including promotions or spam folders) for a receipt or confirmation from Blockerx, Apple, or Google-the sender tells you where your subscription lives. You can also check your payment method's statement (credit card or debit card) for a transaction labelled "Blockerx", "Apple Subscription", or "Google Play". Taking 5 minutes to find this receipt saves you frustration later and ensures you cancel from the correct platform.

The three main cancellation pathways

Blockerx subscriptions route through three different channels, each with its own cancellation process:

This distinction is crucial: if you bought through Apple or Google, those platforms handle your billing and cancellation. Blockerx support cannot cancel an Apple or Google subscription for you, even if you ask them. Contacting the wrong company wastes your time. Tocancel advises checking your receipt first-it will clearly state who charged you.

Step-by-step cancellation instructions for each platform

Follow the exact method for your purchase platform to cancel cleanly and confirm the cancellation.

Cancelling a Blockerx android app or web subscription

If you subscribed directly through the Blockerx app on Android or via the Blockerx website, use one of these two methods:

Method 1: In-app cancellation (Android)

1. Open the Blockerx app on your Android device and log into your account.
   • Tap the menu icon (usually three horizontal lines or a gear icon) to access settings.
   • Navigate to Account, Subscription, Billing, or Plans-the exact label varies.
2. Select your active subscription plan and tap "Cancel Subscription" or "Manage Subscription".
   • The app may ask why you are cancelling-you can skip this question or provide feedback if you wish.
   • Confirm the cancellation when prompted.
3. Take a screenshot of the cancellation confirmation screen immediately.
   • Note the date and time shown on the screen.
   • You should receive a cancellation email within minutes; check your inbox and spam folder.
4. Log out, wait 24 hours, then log back in to verify your subscription no longer appears as active.
   • If it still shows as active, contact support with your screenshot as proof you initiated cancellation.

Method 2: Email cancellation (direct support)

1. Send an email to [email protected] with the subject "Cancel my subscription".
   • Include your registered email address, your full name, and the date you subscribed.
   • Write: "I request immediate cancellation of my Blockerx subscription effective today."
   • Do not ask questions-use clear, direct language.
2. Keep a copy of your sent email and note the date you sent it.
   • Support should reply within 24-48 hours confirming cancellation.
   • If you do not hear back within 48 hours, send a follow-up email.
3. After 5 business days, check your bank or card statement to confirm no new charge appears.
   • If a charge still posts, reply to the support email with your bank screenshot and request an immediate refund.

Tocancel emphasizes taking a screenshot and saving all email correspondence-this documentation protects you if Blockerx later claims you never cancelled.

Cancelling an apple app store subscription (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, Apple manages your billing and you must cancel through Apple's settings, not Blockerx:

1. On your iPhone or iPad, open the Settings app.
   • Tap your Apple ID at the top of the screen.
   • Select "Media & Purchases" or "Subscriptions"-the exact label depends on your iOS version.
2. Tap "Subscriptions" and locate "Blockerx" in the list.
   • If you do not see Blockerx listed, it may already be cancelled or inactive.
   • If it appears, tap on it.
3. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask if you want to keep using the service until your next billing date (you do).
   • Select "Confirm Cancellation".
4. You will see a message saying your subscription will end on a specific date-note this date.
   • You will not be charged after this date.
   • Apple sends a confirmation email; check your inbox.
5. Wait until the end date, then verify you are no longer charged.
   • If Apple charges you after the end date, contact Apple Support immediately with proof of cancellation.

Apple's system is reliable, and once you see the "Subscription will end on [date]" message, you are protected-no further charge will occur.

Cancelling a google play subscription (Android)

If you subscribed through Google Play on an Android device, Google processes your cancellation, not Blockerx:

1. Open the Google Play app on your Android device and tap the menu icon (three horizontal lines).
   • Navigate to "Manage apps & device".
   • Tap the "Manage" tab.
2. Find "Blockerx" in the list of installed apps and tap on it.
   • Scroll down to "Subscription" or "Manage subscription".
   • Tap "Manage".
3. Tap "Cancel subscription" and confirm.
   • Google may ask why you are cancelling-this is optional feedback.
   • Select "Cancel subscription" again to confirm.
4. You will see a message showing your cancellation is effective and when your access ends (usually immediately or at the end of your current billing cycle).
   • Google sends a confirmation email to your registered address.
   • Check your inbox and spam folder.
5. After your end date passes, verify no charge appears on your payment method.
   • If you are still charged, log into Google Play and check your subscription status, then contact Google Support with proof.

Google's system cancels subscriptions immediately in most cases, so you should see confirmation within minutes.

Understanding Blockerx pricing and refunds

Your refund eligibility depends on when you cancel and how long you have used the service.

Blockerx pricing models

These are typical price points; check your receipt for your exact charge. The key threshold is 14 days: if you cancel within 14 days of your initial purchase, you are entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act, no questions asked.

Your refund rights

If you cancel within 14 days of purchase, you can request a full refund. This applies regardless of whether you have used the service or not. If you cancel after 14 days on an annual plan, you may be entitled to a pro-rata refund-meaning a partial refund for the unused months. For example, if you paid for a full year but cancel after 3 months, you should receive a refund for the remaining 9 months. Monthly subscriptions typically do not offer pro-rata refunds after the 14-day window, as each month is a separate billing cycle. Tocancel advises requesting a refund in writing (email) if Blockerx does not automatically process one-document the date you requested it and keep the email thread as proof.

What happens after you cancel

Understanding what to expect after cancellation prevents confusion and helps you verify the process worked.

Immediate actions after cancellation

Once you confirm cancellation through your platform (Blockerx, Apple, or Google), your access typically remains active until the end of your current billing cycle. For example, if you cancel on the 15th of the month and your next charge was due on the 30th, you can still use Blockerx until the 29th. After that date, the app will no longer work unless you resubscribe. You will not see any deduction from your payment method after your final billing date. Check your bank or card statement 5-7 days after the end date to confirm no surprise charge appears. If an unexpected charge posts, contact your bank immediately and file a dispute claim-your cancellation email is your proof of authorization.

Deleting your Blockerx account (optional)

Cancelling your subscription stops recurring charges but does not automatically delete your account or personal data. If you want Blockerx to remove your account entirely, send a separate email to [email protected] with the subject "Delete my account and data". Include your registered email and request deletion under Singapore's Personal Data Protection Act (PDPA). Blockerx must comply within 30 days. This step is optional-many users cancel the subscription and leave the account dormant.

Common mistakes when cancelling Blockerx

Cancellation seems simple, but a few common errors derail the process and leave you vulnerable to ongoing charges.

Mistake 1: contacting the wrong company

Many users email Blockerx support asking them to cancel an Apple or Google subscription. Blockerx cannot do this-only Apple or Google can. Time passes, the user receives no response (because it is technically impossible), and the next charge posts. Your receipt tells you who to contact. If it says "Apple" or "Google", go to those platforms. If it says "Blockerx", email [email protected]. Tocancel recommends double-checking your receipt before taking any action.

Mistake 2: assuming an app deletion cancels your subscription

Deleting the Blockerx app from your phone does not cancel your subscription. The subscription lives on Apple, Google, or Blockerx's servers-not on your device. Uninstalling the app only removes the software; your billing continues. You must cancel through the exact platform where you subscribed, not by deleting the app. This is one of the most common reasons users are charged long after they thought they had quit.

Mistake 3: not saving proof of cancellation

If Blockerx later claims you never cancelled, your only defence is proof. Take a screenshot of the cancellation confirmation screen immediately. Save all cancellation emails from Blockerx, Apple, or Google in a folder. Note the date and time you initiated cancellation. This documentation is invaluable if you need to dispute a charge with your bank or file a complaint with CASE. Tocancel emphasizes that cancellation confirmation screenshots have resolved thousands of refund disputes.

Mistake 4: ignoring a charge after your cancellation date

Some users cancel correctly but then see a charge post and assume it was a glitch they cannot fight. You can fight it. If a charge appears after your confirmed cancellation date, contact your bank or card issuer immediately and request a chargeback (dispute). Provide your cancellation proof-screenshot or email. The bank will investigate and typically refund the charge within 5-10 business days. You do not have to accept a post-cancellation charge as your mistake.

Pricing comparison and why cancellation makes sense

Understanding the true cost of Blockerx over time helps you decide whether cancellation is right for you.

If you are unsure about keeping Blockerx, cancelling within the first 14 days costs you nothing. Many users find free or cheaper alternatives after trying Blockerx for a week and realize the paid version is not worth it. Cancelling immediately protects your money and stops future charges.

If Blockerx refuses to cancel: your escalation options

In rare cases, Blockerx may refuse to process your cancellation or ignore your request.

Step 1: written demand

Send a formal email to [email protected] with the subject "Formal cancellation request and refund demand". State: "I hereby request immediate cancellation of my subscription effective today, and a refund of charges [list dates and amounts]. I expect confirmation within 48 hours. If I do not receive confirmation, I will file a complaint with the Consumers Association of Singapore." Keep a copy of this email. The word "formal" and the mention of CASE often prompts a response because companies know complaints escalate costs for them.

Step 2: CASE complaint

If Blockerx ignores your cancellation request or refuses to refund you after you have cancelled, lodge a formal complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg. Provide your cancellation proof, all emails, and a detailed timeline. CASE investigates breaches of the Consumer Protection (Fair Trading) Act and can compel companies to refund you. CASE's mediation is free and usually resolves disputes within 30 days. Tocancel recommends keeping a clear record of every contact attempt, as CASE requires this documentation to investigate.

Step 3: chargeback with your bank

If charges continue after your cancellation date, contact your bank and request a chargeback (dispute). Provide your cancellation evidence. Your bank will freeze the charge and investigate. If Blockerx cannot prove you authorized the post-cancellation charge, your bank will refund you. This process typically takes 7-10 business days.

Checklist: ensuring a clean Blockerx cancellation

Use this checklist to verify every step of your cancellation:

• Find your receipt: Locate your confirmation email and note whether it came from Blockerx, Apple, or Google.
• Choose your platform: Decide whether to cancel in-app, via email, through Apple Settings, or through Google Play.
• Initiate cancellation: Follow the step-by-step instructions for your platform and complete the cancellation.
• Screenshot and save: Take a screenshot of the cancellation confirmation and save all cancellation emails.
• Note the date: Record when your subscription ends and when your final charge will post.
• Verify after 5 days: Check your bank or card statement to confirm no new charge appears after your end date.
• Request a refund if eligible: If you cancelled within 14 days, request a refund in writing if one does not auto-post.
• Escalate if needed: If charges continue or cancellation is refused, file a CASE complaint or chargeback.

Completing each step protects you and ensures Blockerx cannot claim you never cancelled.

Blockerx contact information and corporate address

If you need to contact Blockerx directly for support, use these details:

Email: [email protected]

Primary corporate address: Blockerx, Dubai, United Arab Emirates (as stated in their Terms of Use and Privacy Policy)

Alternative address (historical): San Francisco, United States (this corresponds to a prior entity, Atmana Inc., and may not be current)

If you receive no response from the email address within 48 hours, escalate to CASE (www.case.org.sg) as outlined above. For Apple App Store subscriptions, contact Apple Support directly at support.apple.com. For Google Play subscriptions, contact Google Support at support.google.com.

Final thoughts: take control of your subscription today

Cancelling Blockerx is straightforward when you know which platform holds your subscription and follow the correct steps. Whether you purchased through the Blockerx app, website, Apple App Store, or Google Play, you have the right to cancel and-if eligible-receive a full refund. Singapore's Consumer Protection (Fair Trading) Act backs you if Blockerx refuses to honour your cancellation or post-cancellation charges appear. Do not delay: take action today using the platform-specific instructions above, save your cancellation proof, and verify the charge stops within 5-7 days. If Blockerx resists, Tocancel reminds you that CASE is your free escalation channel and your bank can dispute unauthorized charges. Tocancel has helped thousands of consumers cancel services like Blockerx cleanly and recover refunds-you are not powerless, and you do not have to accept ongoing charges for a service you no longer want. Start your cancellation now using the step-by-step guide above, keep your proof, and take back control of your subscriptions.