Cancel Checkpeople: The Right Way

How to cancel Checkpeople and protect your consumer rights in singapore

What Checkpeople is and why you might want to cancel

Checkpeople is a United States-based background-check and people-search service that offers unlimited report subscriptions, single one-off reports and phone lookup features. You pay a low-cost trial (often around SGD $1.35 for 5 days) that automatically converts to a paid monthly plan unless you cancel before the trial expires. Many Singapore users discover the service doesn't meet their needs or find themselves surprised by unexpected renewal charges on their credit card.

If you've landed here, you likely want to stop charges before your next billing date. Your instinct is sound. Tocancel exists to guide you through cancellation step-by-step and ensure Checkpeople honours your request without delay.

Common reasons to cancel Checkpeople

Users typically cancel because they completed their background check and no longer need ongoing access, the trial-to-paid conversion happened without clear warning, they found a cheaper alternative, or they feel the service doesn't justify the recurring charge. Whatever your reason, cancelling on time protects your wallet and gives you back control of your subscription.

Why cancellation can feel difficult

Checkpeople does not offer a simple online cancellation button on its website or account dashboard. Instead, you must contact the company directly by phone or email to request cancellation. This design - sometimes called a "cancellation trap" - catches customers who assume they can cancel the same way they signed up. Tocancel removes that confusion by walking you through the exact contact methods and language to use.

Understand your pricing and what you paid

Before you cancel, confirm which Checkpeople plan you purchased so you can reference it when contacting the company.

Checkpeople subscription plans and current pricing in SGD

How to find your order confirmation

Check your email inbox for a receipt from Checkpeople dated around the time you signed up. You need your order ID and the email address you used to create the account when you contact Checkpeople to cancel. If you cannot find the email, check your spam folder or search for "Checkpeople" in your email. This information will speed up your cancellation request and prevent delays.

Your consumer rights under singapore law

Singapore law gives you specific protections when you cancel subscriptions, and Checkpeople must honour those rights or face regulatory action.

What the consumer protection (Fair trading) act means for you

Under the Consumer Protection (Fair Trading) Act, Checkpeople must clearly disclose subscription terms, renewal dates and cancellation procedures before you pay. If the company makes cancellation deliberately difficult or fails to tell you about auto-renewal, you have the right to dispute any charges and request a refund. Your legal position is clear: once you ask to cancel, Checkpeople must stop charging you.

If Checkpeople refuses to cancel your account or charges you after you have submitted a cancellation request, you can file a complaint with the Consumer Association of Singapore (CASE) at www.case.org.sg or escalate to the Competition and Consumer Commission of Singapore (CCCS) if the company ignores your formal cancellation notice. Tocancel recommend keeping copies of all cancellation requests and confirmation emails as evidence.

Your right to a refund

If you cancel within the first 14 days of a monthly subscription (or during your trial period), Singapore consumer law often supports a refund request, especially if Checkpeople did not make cancellation methods obvious. If the company charged you after you cancelled, you can demand a refund for those unauthorized charges. Document every communication with Checkpeople so you have proof if you need to escalate to CASE or CCCS.

How to cancel your Checkpeople subscription

Checkpeople requires you to contact the company directly by phone or email. Follow these steps to ensure your cancellation is processed without error.

Step-by-step cancellation process

1. Gather your account details
   • Find your order confirmation email from Checkpeople
   • Note your order ID and the email address associated with your account
   • Check your billing statement to confirm the exact amount you were charged
2. Contact Checkpeople by email (preferred method for written record)
   • Send an email with the subject line: "Cancellation request for Checkpeople subscription"
   • Include your full name, email address, order ID and the date you wish the cancellation to take effect
   • Write clearly: "Please cancel my Checkpeople subscription effective immediately and confirm this cancellation in writing"
   • Request confirmation of cancellation within 48 hours
3. Retain a copy of your cancellation email
   • Save the email you send to Checkpeople and any response they provide
   • Screenshot the confirmation if they reply with a ticket number or confirmation code
   • This evidence protects you if charges continue after cancellation
4. Verify that charges have stopped
   • Check your bank statement 5 to 7 business days after cancellation
   • Confirm that Checkpeople has not charged you for the next billing cycle
   • If a charge appears after your cancellation request, contact your bank to dispute it
5. If email does not work, contact by phone
   • Call Checkpeople's customer service line during business hours (US time)
   • Provide your order ID and account email when prompted
   • Request cancellation and ask for a reference number
   • Send a follow-up email after the call to confirm what you discussed

What to include in your cancellation email

Tocancel recommend using plain, direct language in your cancellation message. Say: "I request immediate cancellation of my Checkpeople subscription. Please confirm this cancellation within 48 hours and cease all charges to my account effective today." Avoid apologetic language or lengthy explanations. Companies process cancellations faster when you are clear and specific. Include your order ID so they cannot claim they cannot find your account.

What happens after you cancel

Cancellation does not happen instantly, but you have clear expectations for what comes next.

Timeline after cancellation

Once Checkpeople receives your cancellation request, the company should stop charging you by the next billing cycle. You may lose access to reports and lookups immediately, or Checkpeople may allow you to use the service until the end of your paid period-this varies by plan. Most importantly, no new charges should appear on your credit card after your cancellation request is submitted. Monitor your bank statement for 7 to 10 days to confirm.

How to handle late charges after cancellation

If a charge appears after you cancelled, you have legal remedies. Contact your bank or credit card issuer and request a chargeback or dispute for "unauthorized charge" or "merchant did not honour cancellation request." Provide them with copies of your cancellation email. Most banks reverse charges within 10 to 15 business days if you have evidence that you asked Checkpeople to cancel. You can also file a dispute directly with Checkpeople by replying to your confirmation email and demanding an immediate refund.

Common mistakes when cancelling Checkpeople

Many people unintentionally delay their cancellation or lose their right to a refund by making these errors. Learning what to avoid will protect you and ensure a smooth process.

Mistake 1: assuming cancellation happened automatically

Do not assume that simply stopping your use of Checkpeople will cancel your subscription. Inactivity does not trigger automatic cancellation. Your account remains active and your card will be charged on the renewal date unless you explicitly request cancellation. Many users discover this the hard way when they see an unexpected charge weeks later. Contact Checkpeople directly and wait for written confirmation before you assume your subscription is gone.

Mistake 2: missing your trial expiry date

The 5-day trial converts to a paid monthly subscription automatically on day 6. If you want to cancel, do so by day 5. Once day 6 arrives and you are charged the monthly fee, you enter a paid plan with different cancellation terms. Tocancel recommend setting a phone alarm on day 4 of your trial so you remember to cancel before the auto-conversion happens.

Mistake 3: not keeping cancellation receipts

If you cancel by phone and do not follow up with a written email, you have no proof that you asked Checkpeople to stop. The company may claim they never received your cancellation request, leaving you responsible for charges. Always send an email after a phone call to confirm what you discussed: "Following our phone call on [date], I requested cancellation of my account [order ID]. Please confirm receipt of this request in writing."

Mistake 4: delaying cancellation

Every day you delay is a day closer to your next billing date. If your renewal date is 7 days away, contact Checkpeople today. Processing can take 24 to 48 hours, and you do not want to miss your window to stop a charge. Act as soon as you decide to cancel.

If Checkpeople refuses to cancel

Tocancel empower you with clear next steps if the company ignores your cancellation request or refuses to honour it.

Escalate to the consumer association of singapore (CASE)

If Checkpeople does not respond to your cancellation email within 5 business days or refuses to stop charging you, file a complaint with CASE (www.case.org.sg). CASE is Singapore's official consumer dispute-resolution body. Provide CASE with copies of your cancellation emails, bank statements showing the unauthorized charge, and any responses from Checkpeople. CASE will investigate and attempt to negotiate a resolution. This is a free service and puts formal pressure on the company to comply.

Report to the competition and consumer commission of singapore (CCCS)

If CASE's mediation does not resolve the issue or Checkpeople continues to charge you, escalate to the CCCS (www.cccs.gov.sg). The CCCS enforces consumer protection laws and can take regulatory action against companies that systematically refuse to honour cancellation requests. Document every communication so you can present a clear timeline of the company's non-compliance.

Dispute the charge with your bank

You do not have to wait for CASE or CCCS to act. Contact your bank or credit card issuer immediately and request a chargeback for any unauthorized charges that appear after you cancelled. Provide the bank with your cancellation email as evidence. Banks are required to investigate chargebacks within 10 to 15 business days and will often reverse the charge in your favour if you have proof you asked the merchant to stop.

Checklist before you cancel

Use this checklist to ensure you have everything in place before you reach out to Checkpeople.

Compare alternatives before you cancel

If you are cancelling Checkpeople because you want a similar service at a lower price, consider these alternatives available in Singapore.

Should you cancel or downgrade instead?

If you like Checkpeople but find the monthly cost too high, ask if you can downgrade to a lower-tier plan instead of cancelling entirely. Some users switch from unlimited plans to the Power plan (SGD $23.16 per month) to save money while keeping access to the service. Email Checkpeople with: "I would like to downgrade from [current plan] to [new plan]." Downgrading may be faster than cancelling and resubscribing if you think you might need the service again later.

Your consumer protection checklist

After you cancel, use this final checklist to protect yourself and maintain records.

Final steps and how tocancel can help

Cancelling Checkpeople is entirely within your control when you follow the clear steps outlined above. You have the law on your side under Singapore's Consumer Protection (Fair Trading) Act. You can demand cancellation in writing, keep records of your request and escalate to CASE or your bank if the company refuses to comply.

Remember: subscription companies depend on inertia and confusion to keep you paying. By taking action today, you reclaim that control. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear, step-by-step guidance and connecting them with their legal rights.

If you believe Checkpeople has treated you unfairly or charged you after cancellation, document everything and contact CASE (www.case.org.sg) or the CCCS (www.cccs.gov.sg). Both agencies take consumer complaints seriously and will pressure companies to refund unauthorized charges. Tocancel recommends you act today: gather your order confirmation, draft your cancellation email and send it before your next billing date arrives.

You can cancel Checkpeople with confidence. Tocancel is here to remind you that your rights are real, enforceable and worth defending. Take action now and protect your wallet.