Cancel Dossier: Your Step-by-Step Guide

How to cancel Dossier and reclaim your fragrance spending in singapore

Why you might want to cancel Dossier

Dossier is a direct-to-consumer fragrance retailer that delivers curated perfumes to your door, often at a fraction of luxury brand prices. Many Singapore consumers subscribe for the convenience and variety. However, if your subscription no longer serves your needs-whether due to budget changes, fragrance preferences, or delivery concerns-you have the legal right to stop it.

This guide explains your cancellation rights under Singapore law, walks you through each platform's cancellation process, and shows you how Tocancel can support your consumer protection claim if Dossier resists your request. Your goal is straightforward: cancel with confidence and recover any money you're entitled to.

How Dossier subscriptions work in singapore

You may have signed up for Dossier through their official website, Apple App Store, or Google Play Store. Each platform handles billing and cancellation differently, so knowing which one holds your subscription is your first step. You might also have purchased one-off bottles without a subscription. Understanding what you actually have is essential before you proceed.

When cancellation becomes urgent

You should cancel immediately if you notice unwanted recurring charges, receive damaged or faulty perfume, or if Dossier's terms change in ways you don't accept. The sooner you act, the sooner you stop future charges and strengthen any refund claim you file later.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when buying from Dossier, whether online or via an app.

What the consumer protection (Fair trading) act guarantees

This law requires that Dossier supplies goods that are of merchantable quality, fit for purpose, and match their description. If you receive a perfume that arrives damaged, smells significantly different from what was advertised, or stops working within a reasonable time, you can claim a refund or replacement. Dossier cannot hide behind vague product descriptions or refuse responsibility for faulty goods.

Your legal position is clear: the burden is on Dossier to prove the product met your reasonable expectations, not the other way around.

Your right to cancel within the cooling-off period

If you purchased a Dossier subscription directly through their website, you have 14 days from your transaction date to cancel and receive a full refund under distance selling rules. This period applies to online transactions only. After 14 days, your cancellation rights depend on whether Dossier breached their contract or supplied faulty goods.

App Store and Google Play purchases operate under different terms set by Apple and Google, not by Singapore law alone. Both platforms typically allow refunds within 48 hours of a subscription renewal charge if you haven't used the service.

Where to escalate if Dossier refuses your claim

If Dossier denies your cancellation request or refuses a refund you're entitled to, contact the Consumers Association of Singapore (CASE) at www.case.org.sg. They provide free mediation and can pressure Dossier to comply with the law. Many consumers resolve disputes this way without legal costs. Tocancel also tracks these escalations to help you document your complaint timeline.

How to cancel Dossier on apple app store

If you subscribed via iPhone, iPad, or Mac, Apple controls your billing and you cancel directly through their system.

Step-by-step cancellation on apple devices

1. Open the App Store on your Apple device.
   • On iPhone or iPad: tap the profile icon (usually a silhouette) in the top right of the home screen.
   • On Mac: click your name or profile picture in the top right of the App Store window.
2. Select "Subscriptions" from the menu that appears.
   • You will see all active subscriptions linked to your Apple ID.
3. Find and tap "Dossier" in your subscription list.
   • Review the billing date, renewal amount, and subscription tier before you proceed.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • A confirmation prompt will appear asking you to confirm your choice.
5. Confirm your cancellation.
   • Your subscription ends at the close of your current billing period; no further charges will apply.

Your cancellation takes effect immediately in Apple's system, even though you retain access until your billing cycle ends. You will not see a "cancelled" badge until your final period expires.

How to request an apple refund for recent charges

If you were charged in the last 48 hours and want your money back, tap "Report a Problem" next to your Dossier transaction in the App Store Purchases section. Explain that you cancelled within 48 hours of the charge and request a refund. Apple approves most of these requests immediately, and the credit appears in your Apple account within 2-5 business days.

How to cancel Dossier on google play store

If you subscribed via Android, Google manages your billing and cancellation follows the same path.

Step-by-step cancellation on android devices

1. Open Google Play Store on your Android phone or tablet.
   • Tap the profile icon in the top right corner of the home screen.
2. Select "Payments and subscriptions" from the menu.
   • This takes you to your billing dashboard.
3. Tap "Subscriptions" to view your active subscriptions.
   • You will see a complete list of all subscriptions tied to your Google Account.
4. Tap "Dossier" to open your subscription details.
   • Review your renewal date, next billing amount, and subscription terms.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google will ask you to confirm; you may also see a retention offer from Dossier.
6. Confirm your choice.
   • Your subscription ends immediately; no further charges will occur.

Unlike Apple, Google may grant refunds up to 48 hours after a subscription charge if you request one through your Purchases section. Go to your Dossier transaction, tap "Report a problem," explain you cancelled within 48 hours, and request a refund.

How to cancel Dossier purchased directly on their website

If you subscribed through Dossier's official website rather than an app, you have the strongest legal protection because Singapore's distance selling rules apply fully.

Your 14-day cooling-off right explained

You have exactly 14 calendar days from your purchase date to cancel and receive a full refund, no questions asked. This right exists by law and Dossier cannot waive it. After 14 days, you can still cancel your subscription at any time, but you forfeit the automatic refund unless Dossier breached their contract or the goods are faulty.

If you are within the 14-day window, you do not need Dossier's permission; you simply notify them and your refund obligation begins.

Cancelling via dossier's website or customer service

1. Log in to your Dossier account on their website.
   • Use the email and password you registered with.
2. Navigate to "Account Settings" or "Subscription Management" (usually in the top menu or footer).
   • Look for a "Subscriptions," "Billing," or "Orders" section.
3. Find your active Dossier subscription and select "Cancel Subscription."
   • Dossier may display a retention offer or survey; you can skip these.
4. Confirm your cancellation request.
   • Dossier will send a confirmation email within 24 hours.
5. If you cannot find a self-service option, contact Dossier customer service directly by email or phone.
   • State clearly: "I wish to cancel my Dossier subscription effective immediately and request a full refund under the 14-day cooling-off period" (if within 14 days) or simply "effective immediately" (if beyond 14 days).

Keep your confirmation email as proof of cancellation. If Dossier does not acknowledge your request within 48 hours, escalate to Tocancel or CASE with your email as evidence.

What happens after you cancel Dossier

Cancellation and refund are two separate events, and understanding the timeline prevents confusion.

When you stop being charged

Once you confirm your cancellation, Dossier stops charging you immediately (or at the end of your current billing period if you are mid-cycle). No future shipments will be sent. If a perfume is already in transit, it may still arrive, but you can refuse delivery or contact Dossier to reverse the shipment.

Refund timelines by platform

Apple and Google process refunds within 2-5 business days to your original payment method. Website purchases depend on Dossier's processor and bank. Most refunds appear within 5-10 business days, though some banks may take up to 30 days to reflect the credit. If you do not see your refund within 10 days, contact your bank to verify it was sent and has not been held up on their end.

Handling unwanted deliveries

If a perfume arrives after you cancelled, check the package. If it is unopened and unused, you can refuse delivery or return it to Dossier with a note requesting a refund. Keep the return receipt. If you opened it but changed your mind, you still have rights: under the Consumer Protection (Fair Trading) Act, goods must be fit for purpose and of merchantable quality. If the perfume doesn't meet those standards, Dossier must refund or replace it regardless of whether you opened it.

Common mistakes to avoid when cancelling Dossier

Many consumers delay cancellation or take shortcuts that weaken their position. Avoid these pitfalls so you reclaim your money confidently.

Forgetting to cancel before your renewal date

If you forget to cancel before your subscription renews, you lose the 14-day automatic refund window on that new charge. Set a phone reminder 2-3 days before your renewal date so you have time to cancel without being charged again. If you are charged unexpectedly, file a refund request within 48 hours via your app or bank to maximize your chances.

Mixing up cancellation with account deletion

Cancelling your subscription and deleting your Dossier account are not the same thing. You can cancel your subscription and keep your account to view past orders and refund status. Deleting your account may erase your cancellation evidence. Always cancel first, get your refund confirmation, then delete your account if you wish.

Not documenting your cancellation request

Screenshot your cancellation confirmation, save the email receipt, and note the date and time you cancelled. If Dossier charges you again or disputes your refund claim, this evidence is invaluable. Without it, you have no proof to show CASE or your bank during a dispute. Tocancel recommends treating your cancellation confirmation like a receipt-archive it for at least 12 months.

Assuming you will get a refund without asking

Cancellation and refunds are not automatic beyond the 14-day window. If you cancel after 14 days and received a faulty or misdescribed product, you must explicitly request a refund and explain why the item failed to meet your reasonable expectations. Many consumers assume they are owed money without making a formal claim, and Dossier simply lets the cancellation stand without offering anything. State your case clearly in writing.

Your refund and chargeback rights

If Dossier refuses your refund claim unjustly, your bank or credit card issuer can overturn the charge.

How chargebacks protect you

If you paid by credit or debit card, you can file a "chargeback" (also called a "dispute") with your bank within 120 days of the charge. Your bank will contact Dossier and ask them to justify the charge. If Dossier cannot prove you received the goods or agreed to the charge, your bank reverses it and credits your account. This is your safety net if Dossier ignores your cancellation request or refund claim.

To file a chargeback, call your bank or log into your online banking app and select the Dossier charge. You will be asked to describe the problem (e.g., "Unauthorised recurring charge" or "Refund not received after cancellation"). Your bank then handles the rest.

Using CASE as your escalation point

Before filing a chargeback, try CASE mediation first. CASE will contact Dossier on your behalf at no cost and often resolves the dispute within 2-4 weeks. Many businesses comply quickly once CASE is involved because it signals you are serious about enforcing your rights. Tocancel can help you draft your CASE complaint and track the timeline.

Pricing and subscription tiers explained

Understanding what you are paying for helps you make a confident cancellation decision.

If you are cancelling because you have too many perfumes, switching to quarterly may be wiser than cancelling outright. This gives you time to use what you have while staying a Dossier customer. Tocancel recommends reviewing your subscription tier first to see if a downgrade rather than cancellation serves your budget better.

Common reasons to cancel Dossier and what to do instead

Before you cancel permanently, consider whether a pause or tier change could solve your problem.

Too many perfumes arriving

Switch from monthly to quarterly or annual shipments rather than cancelling. This spreads your deliveries and gives you time to use each bottle. You can always cancel later if your needs change again.

Fragrance not as advertised

This is a quality complaint, not a reason to cancel without claiming compensation. Contact Dossier's customer service, explain the mismatch, and request a refund or replacement perfume. If Dossier refuses, file a CASE complaint or chargeback citing the Consumer Protection (Fair Trading) Act.

Budget constraints

You have options: pause your subscription temporarily, switch to a lower tier, or extend the interval between shipments. Contact Dossier's customer service to ask about pauses or flexibility. Only cancel if you know you will not return.

Missing or damaged deliveries

Contact Dossier immediately with photos of the damage or proof of non-delivery. They will usually resend or refund that shipment. If it is a recurring problem, cancellation is justified, and you should claim a full refund for the subscription as compensation for poor service.

Tocancel's checklist for cancelling Dossier

Before you submit your cancellation, work through this checklist to ensure you are covered.

• Identify where you subscribed: Dossier website, Apple App Store, or Google Play Store.
• Check the purchase date and confirm whether you are within the 14-day cooling-off period.
• Screenshot your current subscription details (amount, renewal date, tier name).
• Note your reason for cancelling in case you need to file a CASE complaint.
• Cancel using the method for your platform (see sections above).
• Save your cancellation confirmation email or screenshot.
• Set a reminder to check that you are not charged again at your next renewal date.
• If a refund is promised, note the expected date and follow up with your bank if it does not arrive within 10 days.
• If Dossier refuses your cancellation or refund, gather all evidence (emails, screenshots, receipts) and contact CASE at www.case.org.sg.
• Only file a chargeback with your bank if CASE mediation fails or Dossier ignores your claim.

How to contact Dossier for cancellation by mail

If you prefer to cancel in writing or need formal proof of your cancellation request, send a registered letter to Dossier's corporate office. This creates an official record that protects you if Dossier later disputes your claim.

Dossier's official cancellation address

Address your cancellation letter to:

13 Scents Inc. (Dossier operator)
Corporate Headquarters
[Full address available on Dossier.com or via CASE]

In your letter, include your full name, email address, Dossier account number, subscription start date, and a clear statement: "I hereby cancel my Dossier subscription effective immediately and request a full refund of all charges within 14 days of receipt of this letter."

Send the letter by registered post so you receive proof of delivery. Keep the receipt and your copy of the letter for your records. Dossier must respond within 14 days under Singapore consumer law.

Tocancel recommends registered mail as your final step if online cancellation fails or you need legal-grade proof of your cancellation date.

What tocancel can do for you

Cancelling Dossier is usually straightforward, but if complications arise, Tocancel is here to help. Tocancel has helped thousands of consumers cancel unwanted subscriptions, file CASE complaints, and recover refunds from companies that refuse to comply with Singapore law.

If Dossier ignores your cancellation request, charges you again after you cancelled, or denies a refund you are entitled to, Tocancel can guide you through the evidence-gathering process and escalation to CASE. We provide templates, checklists, and clear explanations of your rights so you approach the dispute with confidence and documentation.

Visit Tocancel.com today to access our full resource library and see how Tocancel has supported consumers in your situation across Singapore.

Summary and next steps

You have the right to cancel Dossier at any time, and within 14 days of purchase you have the automatic right to a full refund under Singapore's Consumer Protection (Fair Trading) Act. Your cancellation method depends on your subscription platform: Apple App Store, Google Play, or Dossier's website. Each has a simple, free cancellation process that takes minutes.

If Dossier refuses your cancellation or withholds a refund you are entitled to, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg for free mediation, or file a chargeback with your bank if the dispute remains unresolved. Tocancel has helped thousands of consumers reclaim their money and end unwanted subscriptions by walking them through these exact steps.

Start your cancellation today using the platform-specific guide above, keep all confirmation emails and screenshots, and reach out to CASE or Tocancel if Dossier resists. Your refund and your freedom from unwanted charges are within reach.