Cancel Ezviz: The Right Way

How to cancel your Ezviz subscription in singapore and protect your security footage

Why you might cancel your Ezviz service

Ezviz provides home and small-business video security products across Singapore-from pan-tilt cameras and battery-powered models to 2K and 4K video doorbells. You manage all devices through the Ezviz mobile app, but the subscription to cloud storage (CloudPlay or Ezviz Drive) is separate from the hardware itself. Understanding why you might cancel, and what your rights are, puts you in control of the process.

Most people cancel Ezviz subscriptions because they no longer need continuous cloud recording, they are switching to a competitor, or they want to reduce costs by relying on local SD-card storage instead. Hardware purchases do not require cancellation-only the cloud subscription renews automatically. At Tocancel, we've helped thousands of consumers cancel unwanted subscriptions cleanly and on time.

Main Ezviz products in singapore

Ezviz sells indoor and outdoor cameras, battery-powered security devices, dual-lens options, and video doorbells through major retailers across Singapore. All devices connect to the Ezviz mobile app, where you manage settings, view live feed, and buy or cancel cloud storage plans. CloudPlay and Ezviz Drive are the two main subscription tiers-this is where cancellations happen.

Hardware is a one-time purchase; subscriptions renew monthly or annually unless you cancel them explicitly.

When to cancel Ezviz

You should cancel your Ezviz subscription if you no longer use the cloud recording feature, if you've found a better alternative, or if you want to save money by storing footage locally on your camera's microSD card instead. Cancelling does not delete your recorded footage-you retain access to cloud-stored video until the end of your paid billing cycle.

Tocancel recommends reviewing your Ezviz bill monthly to spot unused subscriptions or to catch unexpected renewals before they charge your card.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you buy goods or services from Ezviz or its authorised retailers. This Act requires that services be of merchantable quality, fit for purpose, and accurately described to you at the point of sale.

What the law protects

Under the Consumer Protection (Fair Trading) Act, you have the right to expect that any service (including cloud storage) works as promised. If Ezviz's cloud service fails repeatedly, does not record footage as advertised, or is misrepresented in the marketing, you may be entitled to a refund, replacement, or credit. Most retailers in Singapore also offer a 7- to 14-day cooling-off period for unopened hardware; cloud subscriptions are often non-refundable unless they are faulty or you cancel within a short window set by the retailer.

Your legal position is straightforward: if you paid for a service that does not work, the company must fix it or return your money. Keep all receipts, screenshots of subscription terms, and email confirmations-these are your proof.

How to escalate disputes with Ezviz

If Ezviz refuses a refund you believe you are entitled to, lodge a formal complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Provide documented evidence: order confirmations, transaction records, screenshots of service failures, and copies of all correspondence with Ezviz. Tocancel has seen many disputes resolved within 4-6 weeks when consumers escalate with clear, dated proof.

CASE can be reached at www.case.org.sg or by calling 6100 0315; CCCS handles enforcement of consumer law and can order refunds if Ezviz has breached your rights.

How to cancel Ezviz CloudPlay and Ezviz drive subscriptions

Cancelling your Ezviz cloud subscription stops automatic renewal at the end of your current billing period. You keep full access to your recorded footage for the remainder of the paid term-the service does not cut off immediately.

Step-by-step cancellation via the Ezviz mobile app

1. Open the Ezviz mobile app on your smartphone or tablet and sign in with your account email and password.
   • If you have forgotten your password, tap "Forgot password?" and follow the reset link sent to your email.
2. Navigate to your home screen and tap the device (camera or doorbell) that has the active CloudPlay or Ezviz Drive subscription.
   • If you have multiple devices, each may have its own subscription; you must cancel each one separately.
3. Open the device settings by tapping the gear or wrench icon (usually in the top-right corner).
   • Scroll down until you see "Cloud Storage", "CloudPlay", or "Ezviz Drive"-the exact name varies depending on your subscription type and app version.
4. Tap the cloud storage section and select "Manage plans" or "Subscription details".
   • The app will display your current plan, renewal date, and billing amount.
5. Select "Cancel subscription" or "Stop auto-renewal" and confirm your choice by tapping "Yes" or "Confirm".
   • The app may offer a discount to retain you-decline it unless you genuinely want to keep the service.
6. Wait for a confirmation message on screen, then check your email for a cancellation receipt.
   • Tocancel advises taking a screenshot of the confirmation screen as proof of your cancellation request.

Once you have cancelled, the subscription will not renew when the current billing cycle ends. You retain access to all recorded footage until that date.

Cancellation via email or customer support

If the Ezviz app is not responding or you cannot locate the subscription settings, contact Ezviz support directly through the app or via their official website. Include your account email, account ID (visible in the app under "Me" or "Account"), device serial number, and subscription plan name. Request written confirmation of your cancellation; Tocancel recommends keeping this email in a dedicated folder for your records.

Response times vary, but Ezviz support typically replies within 2-3 business days in Singapore.

Ezviz subscription pricing in singapore

Understanding what you are paying helps you decide whether to keep or cancel. Below is a typical breakdown of Ezviz subscription tiers available to Singapore users.

Prices shown are typical Singapore rates and may change. Always verify the current price in the Ezviz app before deciding to cancel or keep your subscription.

What happens after you cancel Ezviz

Cancelling a subscription is not the end of your Ezviz journey-you remain in control of your devices and footage even after auto-renewal stops.

Access to your footage and devices

After cancellation, your cameras and doorbells continue to function normally. Local SD-card recording (if enabled) continues without interruption. You retain access to any cloud-stored footage until the end of your paid billing period. Once that period expires, your cloud storage is erased and you can no longer retrieve footage from Ezviz's servers-so download important clips before that date if you need them.

To download footage, open the Ezviz app, navigate to the device's playback section, and save clips to your phone's local storage or cloud drive (Google Drive, OneDrive, etc.).

Re-subscribing or switching to a different plan

You can re-subscribe to Ezviz at any time by opening the app and selecting a new plan. Similarly, you can downgrade from a premium plan to a basic plan mid-cycle-the app will prorate your charges. Tocancel suggests waiting until the end of your billing cycle if the savings are small, as prorated refunds can take 5-10 business days to appear.

If you want to keep using Ezviz cameras without a cloud subscription, local SD-card recording is free and requires no renewal.

Refunds and billing corrections

Your right to a refund depends on why you are cancelling and when you cancel relative to the renewal date.

Refund eligibility

If you cancel before your billing cycle renews, you will not be charged again-no refund needed. If you are within a cooling-off period (typically 7-14 days from purchase, depending on where you bought the subscription), you may be entitled to a full refund under Singapore consumer law. If the service is faulty or Ezviz misrepresented the service, you have a right to a refund or credit regardless of when you cancel.

If you cancel mid-cycle, Ezviz usually does not offer a pro-rata refund for unused days. However, you can ask-Tocancel has seen Ezviz grant goodwill credits in cases of service outages or repeated failures.

Disputing a charge

If Ezviz charged you after you cancelled, or if a charge appears on your bank statement that you do not recognise, contact your bank immediately. Request a chargeback and provide evidence of your cancellation (the confirmation email, screenshots of the cancellation confirmation, or correspondence with Ezviz support). Your bank can reverse the charge within 60-90 days of the transaction.

In parallel, contact Ezviz support and lodge a complaint with CASE or CCCS. Tocancel advises gathering all three lines of defence: bank chargeback, company response, and regulator complaint.

Common mistakes to avoid when cancelling Ezviz

Cancelling a subscription should be simple, but many users stumble because they do not know where to look or they misunderstand what cancellation means. Below are the pitfalls Tocancel sees most often.

Not cancelling before renewal

The biggest mistake is forgetting the renewal date and discovering a charge on your card weeks later. Set a phone reminder one week before your renewal date-Ezviz does send email reminders, but they often land in spam. Check your Ezviz app now and note your next renewal date.

Confusing hardware cancellation with subscription cancellation

Your camera or doorbell is a product you own; you cannot "cancel" hardware. You can only cancel the cloud subscription attached to it. Trying to delete a device from the app will not cancel your subscription-you must follow the steps above to stop the automatic renewal.

Assuming footage deletes immediately after cancellation

Your cloud footage remains accessible until the end of your paid billing cycle. It does not disappear the moment you click "cancel subscription". If you need important clips, download them before the final renewal date-after that, Ezviz deletes them from their servers.

Not keeping cancellation proof

Take a screenshot of the cancellation confirmation screen and forward the confirmation email to yourself or save it in a dedicated folder. If Ezviz charges you again by mistake, this proof speeds up the refund process with both the company and your bank.

Cancelling via a third-party app store instead of the app itself

If you subscribed through Apple App Store or Google Play Store, you can cancel through those platforms instead of the Ezviz app. However, this can create confusion-Tocancel recommends cancelling directly through the Ezviz app to avoid sync issues or delayed cancellations. Verify the cancellation in both places if you cancel via a third-party store.

Ezviz service quality and user reviews

Before you decide to cancel, it is worth checking whether your cancellation is due to a fixable issue or a genuine mismatch with your needs. Below is a snapshot of what users in Singapore report.

If you are cancelling because of app bugs or slow support, contact Ezviz support first-they may fix the issue or offer a discount to retain you. If you have already decided the service is not for you, Tocancel makes the cancellation process clear and quick.

Should you keep or cancel Ezviz?

This decision tree will help you decide whether to proceed with cancellation or give Ezviz another chance.

Cancellation address and formal contact details

If you need to send formal written notice of cancellation or lodge a complaint, below are the official contact channels for Ezviz in Singapore.

Ezviz registered office in singapore

Ezviz International Pte Ltd is registered in Singapore at Paya Lebar Square. This is the official mailing address for formal notices:

Ezviz International Pte Ltd
Paya Lebar Square
Singapore

For disputes or formal complaints, send a registered letter (or email to their support address) stating your account email, device serial numbers, subscription details, the date you cancelled, and the reason for cancellation. Keep a copy of the letter and proof of posting.

Consumer protection contacts

If Ezviz does not respond to your cancellation or refund request within 7 business days, escalate to:

Consumers Association of Singapore (CASE)
Phone: 6100 0315
Website: www.case.org.sg
Email: [email protected]

Competition and Consumer Commission of Singapore (CCCS)
Phone: 6225 9266
Website: www.cccs.gov.sg
Email: [email protected]

Tocancel recommends using CASE first for smaller disputes (under SGD 500); CCCS for larger claims or persistent non-compliance by Ezviz.

Summary and next steps

Cancelling your Ezviz cloud subscription is a simple process when you know where to look. Open the Ezviz mobile app, navigate to your device settings, find the cloud storage section, and select "Cancel subscription" before your next billing date. You keep access to all footage until the end of your paid cycle, and you retain full use of your cameras on local SD-card storage.

Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you: if the service fails to work as promised or you cancel within a cooling-off period, you are entitled to a refund or replacement. If Ezviz refuses, escalate to CASE or CCCS with documented proof.

Tocancel has helped thousands of consumers cancel unwanted subscriptions cleanly, on time, and without hidden charges. Whether you are cancelling to save money, switching providers, or moving away from cloud storage altogether, use the steps and templates above to take control of your account today. Download your important footage now, set a reminder for your renewal date, and cancel with confidence.