Cancel Fieryvpn: Step-by-Step Guide

How to cancel Fieryvpn in singapore: your complete step-by-step guide

Why you might want to cancel Fieryvpn

Fieryvpn is a subscription-based VPN service that encrypts your internet connection and promises to protect your online privacy. The service operates through a mobile app (listed as "Fire VPN: Fast, Safe, Private" on the Singapore App Store) and a membership website, offering multiple premium tiers to users across Singapore and beyond.

You may be considering cancellation for practical reasons: the subscription no longer fits your budget, you have found a better alternative, or you simply no longer need the service. Whatever prompted your decision, Tocancel is here to walk you through the cancellation process with clarity and confidence, ensuring you understand your rights every step of the way.

How Fieryvpn operates in singapore

Fieryvpn manages subscriptions through two main channels: your device's app store (Apple App Store for iOS or Google Play for Android) or directly through Fieryvpn's membership website. This dual structure means your cancellation method depends on where you originally subscribed. If you signed up via your phone, you will likely cancel there; if you subscribed on the web, you will follow a web-based process instead.

Since Fieryvpn does not publish extensive public documentation on its cancellation policies, Tocancel strongly recommends you retain proof of every step: screenshots of your subscription settings, confirmation emails, and any correspondence with customer support. This evidence protects you if a dispute arises later.

Why transparency in cancellation policies matters

A reputable service publishes clear cancellation, refund, and data-handling policies upfront so customers can make informed decisions. The lack of detailed public policy information from Fieryvpn makes careful documentation even more important. This is where Tocancel's guidance helps: we walk you through each cancellation method so you remain in control and never lose track of your request.

Fieryvpn pricing and subscription plans

Understanding what you currently pay helps you confirm you are cancelling the right subscription and identify any unused value or potential refund entitlement.

If you subscribed to a quarterly, half-yearly, or yearly plan, you may have grounds for a partial refund depending on Singapore's consumer protection rules and how long you have used the service. Tocancel's refund section below explains this in detail.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a digital subscription, even when the service provider's own policy is vague or incomplete.

What the consumer protection (Fair trading) act covers

Under this law, you have the right to fair treatment when purchasing and cancelling digital services. If Fieryvpn fails to honour your cancellation request, charges you after cancellation, or refuses to address your concerns, you can escalate your complaint to the Consumers Association of Singapore (CASE), which enforces these rights on your behalf.

Your legal position is straightforward: you have the right to accurate billing information, the right to cancel without unfair penalties, and the right to dispute unauthorised charges. Keep all receipts, subscription confirmations, and cancellation confirmations as evidence. Tocancel recommends you photograph these documents and store copies in a safe location.

When you can claim a refund

If you cancel within 14 days of your first purchase, you may be entitled to a full refund under Singapore's cooling-off period, provided you have not yet consumed a significant portion of the service. This is your statutory right under the Consumer Protection (Fair Trading) Act.

For cancellations after 14 days, your refund entitlement depends on how much of your prepaid subscription period remains unused. If you paid S$59.98 for a yearly plan and cancel after 2 months, you have legitimately used 2 months and prepaid for 10 months of unused service. Fieryvpn should refund a pro-rata amount for those 10 unused months, though you must request this explicitly.

Document your cancellation request in writing (email is acceptable) and ask Fieryvpn to confirm the refund amount and timeline in writing. If they refuse, contact CASE with your evidence, and they will investigate on your behalf.

How to cancel Fieryvpn: step-by-step methods

Your cancellation process depends on which platform you used to subscribe. Follow the method that matches your situation.

Cancel via the google play store (Android)

If you subscribed to Fieryvpn through Google Play, you cancel through the same platform.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" from the dropdown menu.
4. Locate "Fire VPN: Fast, Safe, Private" in your active subscriptions list.
5. Tap the subscription to open its details.
6. Tap "Cancel subscription" at the bottom of the screen.
7. Select your reason for cancellation from the dropdown (this is optional but helps Google understand user feedback).
8. Confirm the cancellation. Google will send you a confirmation email within minutes.
9. Screenshot the confirmation screen and save the confirmation email for your records.

Google Play will stop billing you at the end of your current billing cycle. You retain access to Fieryvpn until that date, after which the app will no longer function or will revert to a free tier if available.

Cancel via the apple app store (iOS)

If you subscribed through Apple, you manage your subscription in the App Store settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions" from the menu.
4. Find "Fire VPN: Fast, Safe, Private" in your active subscriptions.
5. Tap the subscription to view its details.
6. Tap "Cancel Subscription" (or "Edit Subscription" if you see that option first, then select "Cancel").
7. Confirm the cancellation by selecting "Confirm" when prompted.
8. Apple will send you a confirmation email to your registered Apple ID email address.
9. Take a screenshot of the confirmation and keep the email as proof.

Apple's system stops billing you at the end of your current subscription period. Your access continues until that date.

Cancel via the Fieryvpn website

If you created an account on Fieryvpn's membership website and subscribed directly, cancel through your account dashboard.

1. Visit Fieryvpn's official website and log in to your account.
2. Navigate to "Account Settings" or "Subscription Management" (exact location varies).
3. Locate your active subscription and select "Cancel Subscription" or "Manage Plan".
4. Follow the on-screen prompts to confirm cancellation. Fieryvpn may ask you why you are leaving (answer honestly to help improve their service).
5. Screenshot the final confirmation page and copy any confirmation message.
6. Send yourself a test email to confirm the cancellation email address is correct, then check your inbox and spam folder for a confirmation email from Fieryvpn.
7. Keep this email indefinitely.

Contact Fieryvpn's support team directly if you do not receive a confirmation email within 24 hours. Tocancel advises you document the date and time of your cancellation request and take a screenshot of your account settings showing "Cancelled" or "No Active Subscription".

What happens after you cancel

Cancellation does not happen instantly, and understanding the timeline helps you avoid confusion.

Your access period after cancellation

When you cancel Fieryvpn, you retain access to the service until the end of your current billing cycle. If you subscribe monthly and cancel on the 5th of the month, you can still use the VPN until the end of that month. This is your right, and Fieryvpn cannot cut off access early.

After the billing cycle ends, Fieryvpn will remove your account access. The app will either show a "Subscription Expired" message or revert to a free version if one exists. You will no longer be able to log in to the membership website with your premium account.

Verifying your cancellation

After 3-5 business days, log back into your subscription platform (Google Play, Apple App Store, or Fieryvpn's website) and confirm that the subscription no longer appears in your active list. This verification step is crucial. If the subscription still shows as active after 7 days, contact Fieryvpn's support team immediately with your cancellation confirmation and ask them to manually cancel your account.

Check your bank or credit card statement 2-3 weeks after your billing cycle ends to confirm that no further charges appear. If a charge does appear after cancellation, contact your bank or card issuer and dispute the transaction as unauthorized, citing your cancellation confirmation as proof.

Refund entitlements and how to claim them

Your refund depends on when you cancelled and how much of your subscription you have used. Tocancel explains your options clearly so you can claim what you are entitled to.

Refunds within the 14-day cooling-off period

If you cancel Fieryvpn within 14 days of your first payment, you are entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act. This cooling-off period applies even if you have already used the service during those 14 days.

To claim this refund, send an email to Fieryvpn's support team stating: "I am cancelling my subscription within the 14-day cooling-off period and request a full refund of S$[amount] to [your original payment method]. My subscription ID is [your ID]." Include your cancellation confirmation screenshot as an attachment.

Fieryvpn must process this refund within 14-30 days. If they do not, contact CASE with your evidence, and CASE will pursue the refund on your behalf at no cost to you.

Refunds after 14 days: pro-rata calculations

If you cancel after the 14-day period, you may still be entitled to a refund for the unused portion of your prepaid subscription, depending on Fieryvpn's stated policy and Singapore law.

Here is how to calculate it: If you paid S$29.98 for a 6-month plan and you cancel after 2 months, you have 4 months of unused service remaining. Divide S$29.98 by 6 months to get your daily rate (approximately S$1.67 per month or S$0.055 per day). Multiply this rate by the number of unused days to estimate your pro-rata refund.

Request this refund in writing to Fieryvpn's support team and include your calculation. If they refuse, escalate to CASE with your cancellation confirmation and proof of payment. Singapore's consumer protection rules favour fair dealing, and CASE will often achieve a pro-rata refund even when a company's policy is unclear.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when a company is slow to respond. Here are the pitfalls Tocancel has seen customers encounter, so you can sidestep them.

Not keeping proof of your cancellation

Your biggest protection is documentation. Many customers cancel but do not save the confirmation screen or email. Weeks later, when a charge appears, they cannot prove they cancelled, and the company denies receiving the request.

Always screenshot the cancellation confirmation, download the confirmation email, and store both in a folder on your computer. Add the date and service name to the filename so you can find it easily later. This evidence is invaluable if a dispute arises.

Cancelling only the app without cancelling the subscription

Deleting Fieryvpn from your phone does not cancel your subscription. Your account remains active, and charges will continue. You must cancel the subscription itself through the app store or Fieryvpn's website, not just delete the app.

Before you delete the app, confirm in your subscription settings that the status shows "Cancelled" or "No Active Subscription".

Assuming your billing cycle ends immediately

Cancellation takes effect at the end of your current billing cycle, not immediately. If you panic and cancel multiple times in fear that the first attempt did not work, you may inadvertently flag your account and confuse Fieryvpn's support team.

Cancel once, save the confirmation, wait for the end of your billing cycle, then verify the cancellation. Patience here protects you.

Not checking for hidden auto-renewal settings

Some VPN services have auto-renewal enabled by default and do not make this obvious in their cancellation process. After you cancel, log back in after a week and check that your account no longer shows an "auto-renewal" or "recurring payment" setting. If it does, cancel again or contact support to disable auto-renewal manually.

Comparing cancellation methods at a glance

To help you choose the fastest, safest cancellation route, here is a comparison of the three methods.

If you subscribed via Google Play or Apple, use that platform to cancel: both provide automatic confirmation and integrate with your account history. If you subscribed directly on Fieryvpn's website, make sure you document everything in writing via email to their support address.

What to do if Fieryvpn refuses to cancel

If you have followed the cancellation steps and Fieryvpn does not honour your request after 7-10 days, you have legal recourse.

Escalation steps with Fieryvpn

First, send a formal written request (email counts) to Fieryvpn's support team restating your cancellation request. Use clear language: "I cancelled my subscription on [date]. I have not received confirmation of cancellation. Please confirm immediately that my subscription is cancelled, or provide a written explanation of why it cannot be cancelled."

Include your cancellation confirmation screenshot or email as evidence. Give Fieryvpn 5 business days to respond. If they do not respond or refuse to cancel, move to the next step.

Lodging a complaint with CASE

If Fieryvpn refuses to cancel or continues charging you after cancellation, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's official consumer protection body and operates free of charge to consumers.

Visit CASE's website (case.org.sg) or call their hotline to file a complaint. You will need to provide your cancellation confirmation, all correspondence with Fieryvpn, and proof of any charges after cancellation. CASE will investigate and can compel Fieryvpn to refund you or cancel your subscription.

This escalation is highly effective. Most companies respond immediately to CASE complaints because non-compliance can result in regulatory action or reputational damage.

Disputing charges with your bank

If Fieryvpn continues to charge your credit card or debit account after you have cancelled and CASE's complaint is pending, contact your bank immediately and request a chargeback or dispute on the unauthorized transaction. Your bank will reverse the charges and open an investigation, which usually takes 15-30 days.

Provide your bank with the cancellation confirmation and any correspondence with Fieryvpn. Your bank will contact Fieryvpn on your behalf. In nearly all cases, the charge is reversed in your favour because you have documentation of the cancellation request.

Checklist: before and after cancellation

Use this checklist to ensure you have covered every step and protected yourself from future billing surprises.

Why choose tocancel for cancellation guidance

Cancelling a subscription should be simple, but when a company's policies are unclear, it becomes confusing and stressful. Tocancel exists to remove that stress by giving you accurate, actionable information grounded in consumer rights and Singapore law.

Our mission is to empower you to cancel any subscription with confidence, knowing exactly what your rights are and how to enforce them. Tocancel has helped thousands of consumers cancel subscriptions they no longer wanted, recover refunds they were owed, and escalate complaints to authorities when companies refused to comply.

If you encounter any issues cancelling Fieryvpn or any other service, visit Tocancel.com for step-by-step guides on hundreds of subscriptions, detailed explanations of your consumer rights, and direct links to the relevant regulatory bodies in your country.

Key takeaways

You have the right to cancel Fieryvpn at any time, and you have the right to a refund for any unused portion of your subscription if you cancel within 14 days or if the company's terms permit. Document every step of your cancellation, verify that charges stop after your billing cycle ends, and escalate to CASE if Fieryvpn refuses to honour your request. Tocancel is here to support you through every step of the process with clarity, empathy, and access to the consumer protections Singapore law provides.