Cancel Finch: The Right Way to Do It

How to cancel Finch and protect your consumer rights in singapore

Understanding Finch and your subscription options

Finch is a mental health and productivity app that gamifies self-care by pairing habit tracking with a virtual pet companion. You unlock premium features through paid subscription tiers: Finch Plus offers self-care activities, customisation options, and exclusive content; the Guardian Program provides donation-based or guardianship access. If you've signed up for either plan, you're committing to recurring charges until you actively cancel.

Your reason for leaving matters less than your right to leave cleanly. Whether the app no longer fits your routine, the subscription feels unaffordable, or you've simply moved on to another tool, Tocancel is here to walk you through cancellation with clarity and confidence. This guide covers your cancellation rights under Singapore law, step-by-step cancellation across all platforms, and how to recover your money if you've been overcharged.

Why people cancel Finch

You might cancel Finch for cost reasons (S$14.98 per month adds up), engagement reasons (the app hasn't motivated habit change), or because a free alternative now meets your needs. Some users cancel after achieving their mental health goals and no longer require daily tracking. Others cancel because the subscription auto-renewed without clear notice.

Whatever your reason, cancellation is your right and your choice to make at any time.

The cost of staying subscribed

If you pay S$14.98 monthly for Finch Plus, you're spending S$179.76 per year. An annual plan at S$99.98 locks you in for twelve months upfront. The Guardian Program at S$9.98 is cheaper but still a recurring charge. These costs compound quickly if you're not actively using the app.

Before you cancel, ask yourself: Is this subscription delivering value to your mental health routine right now? If not, cancellation saves you real money.

Finch pricing and billing structure in singapore

Understanding what you pay and how often helps you calculate your refund potential and decide whether downgrading or cancelling makes sense.

If you've paid annually (S$99.98), your refund case is stronger than a monthly charge, because you've paid a larger sum upfront. Document your purchase date, receipt, and the date you cancelled before requesting a refund.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act (CPTA) gives you clear rights when you cancel a subscription service. This section explains what those rights are in plain language.

What the law says about subscription cancellation

Under the CPTA, subscription services must allow you to cancel without unnecessary barriers, and they must process your cancellation promptly. If Finch charged you after you requested cancellation, or if the cancellation process is deliberately hidden or made unreasonably difficult, that violates your consumer rights.

Your legal position is straightforward: you have the right to cancel at any time, and you have the right to a refund for services you did not receive or use.

When you're entitled to a refund

You can request a refund in these situations:

• You cancelled before the billing date, but Finch charged you anyway
• You did not authorise the recurring charge, or you cancelled but were charged again
• You were charged for an annual plan but used the service for only a few months and cancelled within a reasonable timeframe
• The app became unavailable or Finch breached the terms of service (for example, by removing core features without notice)

If any of these apply to you, gather your evidence (billing statements, cancellation confirmation emails, and your payment method records) before escalating to the Consumers Association of Singapore (CASE) if Finch refuses to refund you.

Tocancel's role in your cancellation

Tocancel helps you understand your rights and provides the exact steps to cancel across all platforms. If Finch ignores your cancellation request, Tocancel can help you draft a formal complaint to CASE, Singapore's statutory consumer protection body. CASE can pressure the company to honour your rights.

Your consumer rights are not optional-Finch must respect them, and Tocancel is here to help you enforce them.

How to cancel Finch on iPhone or iPad

If you subscribed to Finch through Apple's App Store, follow these steps to cancel your subscription. Your access continues until the end of the current billing cycle, then stops automatically.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (your name and profile picture).
   • If you don't see your Apple ID, go to Settings, then tap your name at the very top instead.
3. Select Subscriptions from the menu.
4. Find and tap Finch in your active subscriptions list.
   • If you see "Finch Plus" or "Guardian Program," tap that instead.
5. Tap Cancel Subscription and confirm your choice.
   • Apple may show you a discount offer-you can ignore it and proceed with cancellation.
6. Look for a confirmation message saying "Subscription cancelled" or "Expires on [date]."

Do not delete the Finch app after cancelling-deletion does not stop your subscription. Cancellation through Settings is the only method that works. Take a screenshot of your cancellation confirmation for your records.

How to cancel Finch on android

If you subscribed to Finch through Google Play, use these steps to cancel immediately. You keep access until your current billing period ends.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the coloured triangle play button icon.
2. Tap the Menu icon (three horizontal lines) in the top left corner.
3. Select Manage subscriptions or Subscriptions (exact wording varies by device).
4. Find Finch in your list of active subscriptions.
5. Tap Cancel subscription and follow the on-screen prompts.
   • Google Play may show a discount or incentive-you can decline and proceed with cancellation.
6. Wait for a confirmation message, then take a screenshot of your confirmation.

Unlike the App Store, Google Play sometimes shows a brief survey asking why you're cancelling. Completing it is optional but can help Google improve the subscription experience. Your cancellation will go through either way.

How to cancel Finch via web or email

If you subscribed through Finch's website directly, or if you bought the annual plan as a web purchase, contact Finch's support team by email to request cancellation and a refund.

1. Visit Finch's official website or open the app and navigate to Settings or Help.
   • Look for a Contact Us, Support, or Billing section.
2. Locate the support email address (typically [email protected] or [email protected]).
   • If no email is visible, check the app's Privacy Policy or Terms of Service for contact details.
3. Compose an email requesting cancellation and include:
   • Your full name and the email address linked to your account
   • Your account username or user ID
   • The subscription plan you want to cancel (Finch Plus, Guardian Program, etc.)
   • Your original purchase date and most recent billing date
   • Your request for a refund (if applicable)
4. Send the email and request a read receipt or confirmation.
   • Keep the email and any response for your records.
5. If Finch does not respond within 5 business days, escalate to Tocancel for guidance on filing a complaint with CASE.

Web-based cancellations often take longer to process than app-based cancellations, so be prepared to follow up if you don't see a confirmation within a week.

What happens after you cancel Finch

Knowing what to expect after cancellation removes uncertainty and helps you avoid accidental re-subscription.

Your access timeline

Once you cancel, Finch grants you access to premium features until the end of your current billing cycle. If your next charge date is in 10 days, you can use Finch Plus for 10 more days, then access reverts to the free tier.

This is called a "paid-through" model-it's standard practice and fair, because you've already paid for that period. You will not be charged again unless you manually resubscribe.

Preventing accidental re-subscription

Some users accidentally resubscribe by tapping "Restore Purchase" or "Upgrade" in the app. To avoid this:

• Do not tap any upgrade or premium feature buttons after cancelling
• Check your subscription status monthly in Settings (Apple) or Google Play to confirm cancellation is active
• Monitor your bank or card statement for any unexpected Finch charges

If you see a charge after cancellation, that's a billing error, and you have the right to dispute it. Contact your bank immediately and file a chargeback claim if Finch does not refund you.

Saving your data

Before your access ends, consider exporting any habit data, notes, or progress tracking from Finch if the app offers that feature. Once the free trial ends and you lose premium access, some data may become inaccessible.

Check Finch's Settings menu for an Export or Download option before your final day of premium access expires.

How to request a refund from Finch

If you believe you're entitled to a refund-whether for overcharges, unauthorised charges, or unused service-follow these steps to recover your money.

Gather your evidence first

Before you contact Finch, collect:

• Your bank or card statement showing the Finch charge(s)
• The date you cancelled (from Settings or Google Play confirmation)
• Any communication with Finch support
• Screenshots of your account page showing the cancellation status
• Your purchase receipt or order confirmation email

This evidence is critical if you need to escalate your complaint to CASE.

Contact Finch with a refund request

Email Finch's support team with a clear, factual refund request. Include:

• "I request a refund for [service name, e.g., Finch Plus] charged on [date] for [amount]."
• Explain briefly why you believe you deserve the refund (e.g., "I cancelled on [date], but was charged again on [date]" or "I used the service for only two weeks of a monthly subscription")
• Attach or reference your evidence
• State your preferred refund method (original payment method is standard)

Finch should respond within 7 to 14 business days. If they refuse or ignore your request, escalate to CASE (contact details below).

Escalate to CASE if Finch refuses

The Consumers Association of Singapore (CASE) handles complaints about unfair trading practices and subscription disputes. If Finch refuses your refund:

1. Visit case.org.sg or call 6100 0315
2. File a formal complaint with your evidence
3. CASE will contact Finch on your behalf and mediate a resolution
4. If mediation fails, CASE can escalate to Singapore's Ministry of Consumer and Food Safety

Tocancel can help you draft a complaint letter to CASE if you need assistance. Your consumer rights are backed by law, and CASE exists to enforce them.

Common mistakes to avoid when cancelling Finch

Cancelling a subscription should be simple, but avoidable errors can trap you in unwanted charges. Here's what to watch for.

Deleting the app instead of cancelling

This is the most common mistake: users assume that uninstalling Finch stops the subscription. It does not. Deletion only removes the app from your device; the subscription contract and recurring charges continue.

You must actively cancel through Settings (Apple), Google Play (Android), or email (web purchase). Deletion is irrelevant.

Missing the confirmation step

Apple and Google Play both ask you to confirm your cancellation a second time. If you skip this step, your cancellation is not processed. After tapping "Cancel Subscription," watch for a pop-up asking, "Are you sure?" and tap Yes or Confirm.

Take a screenshot of your final confirmation message as proof.

Ignoring a re-subscription offer

When you cancel, Apple or Google Play may offer you a discounted rate to stay subscribed. Do not tap it unless you genuinely want to keep the subscription. Tapping the discount button will restart your subscription and cancel your cancellation request.

Tap Cancel, not the discount button.

Cancelling too late in the cycle

If you cancel on the day before your next billing charge, you may still be charged. Cancel as soon as you decide to leave, not on the last possible day. This gives Finch time to process your cancellation before the next charge date.

Check your billing date in your subscription settings and cancel at least two days before that date.

Not documenting your cancellation

If Finch charges you after cancellation and claims you never cancelled, your screenshot proof is your only evidence. Without it, you're relying on Finch's records, which may not be in your favour.

Always screenshot your cancellation confirmation for your records.

Comparing Finch to free alternatives

If you're cancelling Finch because of cost, these free or low-cost apps offer similar habit-tracking and mental health features without a subscription commitment.

If you love Finch's free tier, you don't have to cancel entirely-downgrade by cancelling your paid plan and continue using the free version. This keeps the virtual pet but removes the recurring cost.

Cancellation checklist for Finch

Use this checklist to confirm you've completed each step correctly and your cancellation is final.

• I have identified which platform I subscribed on (Apple App Store, Google Play, or Finch website)
• I have followed the correct cancellation steps for my platform
• I have seen a confirmation message saying "Subscription cancelled" or "Expires on [date]"
• I have taken a screenshot of my cancellation confirmation
• I have checked my subscription settings to confirm the cancellation is active (no longer listed under "Active Subscriptions")
• I have marked my next billing date on my calendar and checked my statement to ensure no charge occurs after cancellation
• If I requested a refund, I have documented the date I emailed Finch and kept the support email address for reference
• I understand that I retain premium access until the end of my current billing cycle
• I will not tap any upgrade or purchase buttons inside the Finch app after cancelling

Complete this checklist and you can be confident your cancellation is secure and your money is protected.

Contact information for Finch cancellation and complaints

If you need to reach Finch directly or escalate a complaint, use these contact details.

Finch support channels

Finch does not maintain a publicly listed Singapore cancellation address; however, the company does operate a global support system. For cancellations via web purchase or account-level requests, contact:

• Email: [email protected] or [email protected] (check the Finch app Settings or Privacy Policy for the current support email)
• In-app support: Open Finch, go to Settings or Help, and tap "Contact Us" or "Send Feedback"
• Registered address (for formal legal notices): Finch operates with a registered address in Mumbai, India, and a business presence in Beverly Hills, United States (neither is specific to Singapore cancellations, but you may reference these if escalating to CASE)

Singapore consumer protection escalation

If Finch refuses to process your cancellation or honour your refund request, escalate to Singapore's official consumer protection body:

• Consumers Association of Singapore (CASE): case.org.sg | Phone: 6100 0315 | Address: 170 Ghim Moh Road, Singapore 279621
• Ministry of Consumer and Food Safety (MCFS): moe.gov.sg/mcfs | General inquiries: 6353 6011

Both bodies handle subscription disputes and can compel Finch to comply with Singapore's Consumer Protection (Fair Trading) Act.

Final summary: take control of your subscription now

Cancelling Finch is your consumer right, and it's simpler than ever when you follow the platform-specific steps in this guide. Whether you're cancelling on iPhone, Android, or via email, your subscription will end cleanly-no hidden charges, no accidental renewal.

Remember: do not delete the app, do confirm your cancellation, and do screenshot your confirmation. If Finch charges you after cancellation, you're entitled to a refund under Singapore law. Escalate to CASE if the company refuses.

Tocancel has helped thousands of consumers cancel subscriptions and recover refunds across Singapore. If you're uncertain about any step, or if Finch ignores your cancellation request, Tocancel is here to guide you further. Visit tocancel.com to access our full suite of cancellation guides, complaint templates, and escalation resources. Your money, your rights, your choice to cancel-take action today.