Cancel Firework: The Right Way

How to cancel your Firework subscription and protect your video content in singapore

What is Firework and why you might subscribe

Firework is a short-form interactive video platform designed for brands and businesses to embed shoppable videos across websites, email campaigns, and commerce channels. You use it to create, share, and monetise video content without building infrastructure from scratch.

Core features and what you get

The platform provides shoppable video tools, user-generated content import, advanced analytics, and integrations across web and email to drive engagement and conversions. Whether you are a small retailer testing video commerce or an enterprise managing thousands of assets, Firework offers tiered pricing from a free Pilot plan to custom Enterprise solutions tailored to your scale and business needs.

E-commerce brands, SaaS companies, media publishers, and agencies use Firework to embed interactive video experiences that increase customer time-on-page and boost transaction value. If your business relies on video content as a revenue driver, you have likely evaluated or subscribed to this service at some point.

Who typically uses this platform

Firework appeals to teams managing video-heavy workflows and revenue-generating content. However, as your business priorities shift or your budget tightens, the cost of maintaining a dedicated video platform may no longer justify the return. This is where Tocancel comes in to help you understand your options and rights when you decide to move on.

Firework pricing and billing in singapore

Understanding what you pay and how billing works is essential before you commit or cancel.

Current Firework plan breakdown

Firework publishes pricing in United States dollars (USD). Your actual billing in Singapore Dollars (SGD) depends on current exchange rates and your local payment method at the time of transaction.

How exchange rates affect your actual cost

Firework does not publish SGD pricing on its main website. When you subscribe, your payment processor converts USD to SGD at the time of transaction, which means your final charge fluctuates with the USD-SGD exchange rate. Always confirm the SGD amount in your payment summary before confirming your transaction. If you decide to cancel after reviewing your bills, Tocancel has helped thousands of consumers understand their billing rights and recovery options when charges do not match expectations.

Common reasons to cancel Firework

Cancelling a video platform subscription is a smart financial move when the service no longer aligns with your business goals and cash flow.

Why you might decide to cancel

You may want to cancel Firework if:

• Your team no longer produces or embeds short-form video content regularly.
• You have migrated to a competitor platform such as Loom, Wistia, or an in-house video solution.
• Your monthly view limits no longer match your actual traffic, making the plan uneconomical.
• You are consolidating tools and moving video workflows into your existing content management system.
• Budget pressures require you to cut non-core software subscriptions.
• You are not seeing measurable return on investment from the platform features.

Critical questions to ask before you cancel

Firework stores your video assets, analytics, and embed codes on their servers. Before you initiate cancellation, ask yourself: Do I need to export my videos and performance data? Are any active campaigns or landing pages embedding Firework videos that will break if I cancel? Will I need to re-upload content to another platform? Do I have documentation of what content is where? Take 30 minutes to answer these questions and back up your work before you proceed with cancellation, because once your account closes, access to your data becomes restricted. Tocancel recommends you gather this information as your first step.

Your consumer rights when cancelling Firework in singapore

Singapore's consumer protection framework gives you clear rights and remedies if you encounter unfair practices or billing disputes during cancellation.

What the consumer protection (Fair trading) act says

The Consumer Protection (Fair Trading) Act is the primary law protecting you as a consumer in Singapore. It prohibits unfair contract terms, misleading representations, and aggressive sales practices. Your legal position is this: you have the right to cancel a service subscription, and the provider must make the cancellation process clear, accessible, and timely. If Firework makes cancellation deliberately difficult, charges you unexpectedly after you request cancellation, or refuses to refund you when contractually entitled, the Consumer Protection Association Singapore (CPAS) can investigate and take action on your behalf.

In practice, this means: if you request cancellation in writing and the company continues to bill you, you have grounds to dispute those charges with your payment provider and escalate to CPAS. You also have the right to keep records of all cancellation communications and use them as evidence if a dispute arises.

Your right to a refund and clear cancellation terms

Most SaaS platforms operate on a month-to-month or annual billing cycle. Your refund eligibility depends on your contract terms and billing date. If you cancel mid-month, Firework may not refund the portion of the month you did not use; however, you should not be charged for the following month. Always read your account terms of service or reach out to their support team to confirm your specific refund policy before you cancel. Tocancel advises keeping a written copy of this confirmation in case you need to dispute a charge later.

How to cancel your Firework account

Cancellation requires you to access your account settings and follow Firework's documented process; if no clear process exists, you have the right to request cancellation in writing.

Step-by-step cancellation process

1. Log in to your Firework account
   • Go to the Firework login page (typically app.firework.com or your custom domain).
   • Enter your email address and password.
   • If you have two-factor authentication enabled, complete that step.
2. Locate your account settings or billing section
   • Look for a menu icon (three horizontal lines) or your user profile icon, usually in the top-right corner.
   • Select "Account", "Settings", or "Billing" from the dropdown.
   • Navigate to "Subscription" or "Plan Management".
3. Review your current plan and billing date
   • Note your next billing date to understand when your subscription will end.
   • Take a screenshot of this page for your records.
4. Find the cancellation or downgrade option
   • Look for a button or link labelled "Cancel Subscription", "Downgrade Plan", or "Remove Plan".
   • If you cannot find this option, scroll to the bottom of the page or select "Help" or "Contact Support".
5. Export your data before confirming cancellation
   • If Firework provides a data export feature, use it now to download your videos, analytics reports, and embed codes.
   • Store these files in cloud storage (Google Drive, OneDrive) or your company server.
   • This step is critical and should not be skipped.
6. Confirm your cancellation request
   • Read any final warnings or summary screens that appear.
   • Select "Confirm Cancellation" or "Yes, cancel my plan".
   • Wait for a confirmation email from Firework confirming the cancellation and the end date of your access.
7. Save your confirmation email
   • File this email in a dedicated folder for billing records.
   • Verify that the email states your cancellation is effective and no further charges will be incurred.

If firework's cancellation process is unclear or unavailable

If you cannot find a cancellation button or the process is blocked, you have the right to cancel in writing. Send an email to Firework's support or billing contact with the subject line "Subscription cancellation request". Include your full name, email address associated with the account, current plan name, and the date you want the cancellation to be effective. Request written confirmation of the cancellation and the end date of your access. Keep a copy of this email. If Firework does not respond within 7 business days or refuses to cancel without explanation, contact Tocancel for guidance on escalating your complaint to CPAS or your payment provider.

After you cancel: what happens next

Cancellation does not mean your account data vanishes immediately; you need to understand the timeline and your access rights.

Your access timeline post-cancellation

Once you confirm cancellation, Firework typically allows you access to your account until the end of your current billing period. For example, if you cancel on 15 January and your next billing date is 1 February, you retain access until 31 January. After that date, your account becomes read-only or inaccessible. Use this remaining window to download any final reports, videos, or embed code snippets you need. After your access ends, contact Firework if you discover missing data; they may grant a short recovery window if the request is timely and reasonable.

What to do with your video embeds

If you embedded Firework videos on your website or in email campaigns, those embeds will stop working once your account closes. Before that happens, you must either remove the embeds from your website code or replace them with alternative video players or updated embed codes from your new platform. Leaving dead embeds on your website damages user experience and your search engine credibility. Update your website and notify your email marketing team so they do not send campaigns with broken video links. This is your responsibility; Firework will not do this for you.

Verify no further charges after cancellation

Monitor your bank account and credit card statements for 30 days after your cancellation date. If Firework charges you after the cancellation date you confirmed, contact your payment provider immediately to dispute the charge. Provide them with your cancellation confirmation email. Most payment processors reverse erroneous charges within 5-10 business days. If disputes do not resolve, Tocancel can help you escalate the matter to CPAS, which investigates billing fraud and unfair practices.

Refunds and billing disputes

Your refund eligibility depends on your contract and the point in your billing cycle when you cancel.

When you can expect a refund

Most SaaS platforms, including Firework, operate on a "no refund" basis for used subscription time. This means: if you cancel on 15 January and your billing cycle runs 1 January to 31 January, you have used 15 days of the month and are not entitled to a refund of those 15 days. However, you must not be charged again for February. If Firework charges you again after your cancellation date, that charge is erroneous and must be reversed. Some annual plans include a refund window (typically 14 or 30 days); check your original invoice or contract terms to see if you qualify. Tocancel recommends requesting a refund in writing if you believe you are entitled; many companies will reverse charges if asked politely and within a reasonable timeframe.

How to dispute an unauthorised charge

If you identify a charge after your cancellation date:

1. Contact Firework support in writing with the charge amount, date, and your cancellation confirmation email attached. Request a refund and ask for confirmation once processed.
2. If Firework does not respond within 10 business days, contact your payment provider (your bank, credit card company, or PayPal) and file a dispute or chargeback request. Provide them with your cancellation confirmation and the erroneous charge details.
3. Your payment provider will investigate and typically reverse the charge within 5-10 business days if the evidence supports your claim.
4. If the dispute is not resolved, contact CPAS with your documentation. CPAS can investigate unfair billing practices and take regulatory action against Firework if warranted.

Common mistakes to avoid when cancelling Firework

Cancelling a service subscription can feel stressful, especially if you have invested time building content on the platform. Protect yourself by avoiding these common pitfalls.

Mistake 1: not exporting your data first

Once your account closes, you lose access to your videos, analytics, and embed codes. Some data may be retrievable, but Firework has no obligation to store or restore it after cancellation. Always download your content before you confirm cancellation. If you forget, contact Firework immediately and request a data export as an emergency measure. The sooner you ask, the better your chance of recovery.

Mistake 2: cancelling without checking your billing cycle

If you cancel mid-cycle, you are not entitled to a refund for unused time. However, you should be entitled to use the service until the end of that billing period. Confirm your exact billing end date before you cancel so you understand what you are agreeing to. This prevents surprise charges and disputes later.

Mistake 3: leaving embedded videos on your website

Firework videos embedded on your website will break once your account closes. This hurts your user experience and your website's credibility. Before you complete cancellation, audit your website and email campaigns for Firework embeds and replace them with alternative content or remove them entirely. Test the pages after removal to ensure nothing is broken.

Mistake 4: not keeping cancellation records

If a dispute arises, your cancellation confirmation email is your primary evidence. Do not delete it. Store it in a secure folder, take a screenshot, or print a copy. If you cancelled via the platform without receiving an email confirmation, request one immediately from support in writing. Tocancel advises all consumers to keep detailed records of every communication related to cancellation and billing.

Mistake 5: ignoring post-cancellation charges

Some users assume a stray charge will resolve itself or is too small to worry about. This is a mistake. Challenge every unexpected charge, no matter the amount. Doing so protects your financial security and holds companies accountable. If you ignore the charge, you are signalling to Firework that erroneous billing is acceptable, and it may happen again.

Comparison: Firework versus alternative platforms

If you are cancelling Firework, you may be considering other video platforms. This table outlines key alternatives and how they compare.

Before you switch platforms, evaluate whether you need shoppable video functionality (Firework's main differentiator) or whether a simpler, cheaper solution meets your needs. Tocancel has helped consumers avoid switching to a more expensive platform only to discover they preferred their original tool. Take time to test alternatives on their free tier before cancelling permanently.

Contact details for Firework and escalation

If you encounter issues cancelling Firework or disputing charges, you need to know where and how to escalate your complaint.

Firework singapore office address and support contact

Firework Singapore's principal operational office is located at 1 George Street, #21-01, Singapore. The registered corporate address for Firework Singapore Private Limited is 144 Robinson Road, #12-01 Robinson Square, Singapore. For cancellation or billing support, contact Firework's customer support team through their website or email (check your welcome email or account settings for the correct support email). When you contact them, reference your account email, current plan, and your requested cancellation date.

Escalation: who to contact if Firework does not respond

If Firework does not respond to your cancellation request within 14 days, or if they continue to charge you after cancellation, you have the right to escalate your complaint to the Consumer Protection Association Singapore (CPAS). You can file a complaint with CPAS online at cpas.org.sg or visit their office. CPAS will investigate whether Firework has breached the Consumer Protection (Fair Trading) Act and can compel refunds or penalties if warranted. You can also dispute any charges with your payment provider (bank or credit card company) while your CPAS complaint is being processed. Tocancel recommends documenting everything in writing and keeping copies of all correspondence.

Summary: cancel Firework with confidence

Cancelling your Firework subscription is straightforward when you follow a clear process and understand your rights under Singapore's consumer protection law. Start by exporting your data, confirm your billing date, and locate Firework's cancellation option in your account settings. Once you submit your cancellation, wait for a confirmation email, verify no further charges appear on your statements, and update your website to remove broken video embeds. If disputes arise or Firework refuses to cancel, you have the backing of the Consumer Protection (Fair Trading) Act and CPAS to enforce your rights.

Tocancel has helped thousands of consumers navigate subscription cancellations, billing disputes, and service transitions with confidence. Whether you need clarity on your refund eligibility, help drafting a cancellation email, or guidance on escalating a complaint, Tocancel is here to empower you with knowledge and legal backing. Visit Tocancel today to review your rights, access step-by-step cancellation guides for hundreds of services, and connect with consumer protection resources in Singapore. Cancelling should not be stressful or opaque; with Tocancel on your side, you take control of your subscriptions and your budget.