Cancel Fishbrain: The Right Way

How to cancel Fishbrain and reclaim your money in singapore

What Fishbrain is and why you might want to cancel

Fishbrain is a social fishing app designed for anglers across Singapore and beyond. It combines real-time bite forecasts, location-based maps and catch reports from a global community of fishermen. The app operates on a freemium model where core features are free, but paid subscriptions unlock premium forecasting tools, advanced maps and ad-free browsing.

If you've decided to stop using Fishbrain, you have clear consumer rights in Singapore. Your subscription may no longer match your fishing habits, the app's performance may disappoint you, or you may simply prefer a competing service. Whatever your reason, Tocancel is here to guide you through cancellation and help you claim any refund you're entitled to under Singapore law.

Common reasons to cancel Fishbrain

You might cancel because the app drains your phone battery, you prefer offline maps, or the community features don't match your needs. Some anglers cancel because they fish infrequently and don't justify the monthly charge. Others switch to competing platforms or simply want to reduce recurring digital subscriptions. At Tocancel, we've seen users cancel for all these reasons, and your choice to exit is completely valid.

Why cancelling early matters

If you've recently paid for an annual subscription and now regret it, you have legal protections. Singapore's consumer laws give you a cooling-off period and the right to demand a refund if the service fails to meet reasonable expectations. Acting promptly strengthens your position, so understanding your cancellation options now puts you in control.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is your legal shield when you cancel digital services like Fishbrain.

The 14-day cooling-off period for digital services

When you purchase a Fishbrain subscription through the web platform (not through Apple or Google), you have a statutory right to cancel within 14 days and request a full refund. This applies provided you haven't fully consumed or used the service beyond testing it. This cooling-off period is not a favour from Fishbrain; it is your legal right under the CPFTA.

Your legal position is straightforward: if you cancel within 14 days of purchase, Fishbrain must refund your money unless you've already used the service extensively. Keep your purchase receipt and cancellation confirmation email as evidence.

What happens if Fishbrain fails to deliver

If the app performs below the standard a reasonable person would expect (for example, if forecasts are consistently inaccurate or the app crashes regularly), you can request a refund at any point, not just within 14 days. The CPFTA requires digital services to be of satisfactory quality and fit for purpose. If Fishbrain fails on these measures, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE).

Therefore, document any issues you experience with the app before you cancel. Screenshots of crashes, screenshots of inaccurate forecasts or notes about downtime all strengthen your case if you need to escalate beyond Fishbrain's customer service.

When the app store complicates your refund

If you subscribed via Apple App Store or Google Play Store, your cancellation and refund request go through that platform, not directly to Fishbrain. Apple and Google have their own refund policies, which are typically generous for cancellations within 14-48 hours of purchase. However, these timelines are shorter than Singapore's CPFTA cooling-off period, so you may lose money if you rely on app store policies alone. In disputes, CASE can intervene to enforce the stronger CPFTA protections even if you bought through an app store.

Fishbrain pricing and subscription plans

Understanding what you're paying for helps you decide whether to cancel and strengthens your refund claim if you argue the service doesn't match its description.

Current Fishbrain subscription plans in singapore

Prices shown are approximate and may vary by platform (web, App Store, Google Play) and by current exchange rates. Always verify the exact charge in the Fishbrain app before confirming payment. If you're unsure whether you hold an annual or monthly subscription, check your billing history in-app or in your email receipts.

How to cancel Fishbrain on each platform

Your cancellation steps depend on where you bought your subscription. Tocancel recommends following the platform-specific method that matches your purchase to avoid delays.

Cancel via the Fishbrain web platform or app

1. Open the Fishbrain app or visit the web platform where you created your account.
   • Log in with your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login screen.
2. Navigate to your account settings or profile menu (usually a gear icon or your username).
   • Look for "Subscription," "Billing," "Membership" or "Account settings."
3. Find your active subscription and select "Cancel subscription" or "Manage subscription."
   • Fishbrain may ask why you're cancelling; provide honest feedback if prompted, but this step is optional.
4. Confirm the cancellation by clicking the final "Cancel" button or responding to a confirmation email.
   • You should receive a cancellation confirmation email within minutes.
5. Request a refund if you're within 14 days of purchase.
   • Reply to the confirmation email citing the CPFTA cooling-off period, or contact Fishbrain support directly (see address section below).
   • State your purchase date, subscription tier and reason for cancellation clearly.

This method gives you the clearest paper trail and the strongest legal position under Singapore law. Tocancel recommends keeping the confirmation email as proof of cancellation.

Cancel via apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Do not open the Fishbrain app itself; you must use the App Store.
2. Tap your account profile icon (top right corner).
   • Select "Account settings" or "Subscriptions."
3. Scroll down to "Subscriptions" and tap it.
   • You will see all active subscriptions tied to your Apple ID.
4. Find Fishbrain in the list and tap it.
   • You will see your renewal date and billing history.
5. Tap "Cancel subscription" or "Remove" at the bottom of the screen.
   • Apple will ask you to confirm; select "Confirm cancellation."
6. Check your email for an App Store cancellation confirmation.
   • If you purchased within 48 hours, you may request a refund directly from Apple through the App Store's "Report a problem" feature.
   • For refunds beyond 48 hours, contact Fishbrain directly and cite the CPFTA 14-day cooling-off period.

Apple's policy is generous but shorter than Singapore's statutory right. If Apple refuses your refund after 48 hours, Tocancel advises escalating to CASE with your purchase receipt and proof of the app's failure to perform as advertised.

Cancel via google play store (Android)

1. Open Google Play on your Android phone or tablet.
   • Tap your profile icon (top right corner).
2. Select "Payments and subscriptions."
   • Tap "Subscriptions" in the dropdown menu.
3. Find Fishbrain and tap it.
   • You will see your renewal date and pricing details.
4. Tap "Cancel subscription" or "Manage subscription."
   • Google will confirm the cancellation steps.
5. Follow the on-screen prompts to complete the cancellation.
   • Check your Gmail inbox for a Google Play cancellation confirmation email.
6. Request a refund if eligible.
   • If you're within 48 hours of purchase, tap "Refund" in the Google Play app under your order history.
   • For older purchases, contact Fishbrain support and cite the CPFTA cooling-off period, attaching your Google Play receipt.

Google Play's 48-hour refund window is standard, but Singapore law extends your protection to 14 days if you purchased via web. Always cite the CPFTA when requesting refunds beyond the app store's stated window.

Refund timelines and your entitlements

Understanding when you'll see your money back reduces stress and helps you plan your finances.

How long refunds take

If you cancel within 14 days via the Fishbrain web platform and request a refund, Fishbrain should process it within 5-10 working days. Refunds via Apple or Google may take 3-5 working days after approval. Bank transfers can take a further 1-2 working days depending on your bank. In total, expect your money to return within 2-3 weeks of submitting your refund request.

If you don't see a refund after 3 weeks, contact Fishbrain's support team again with your original cancellation email and bank transaction reference. Provide a clear deadline (for example, "I expect this refund by 15 December 2024"). If Fishbrain ignores you, escalate to CASE with all correspondence as evidence.

Your refund rights beyond 14 days

If you cancel after 14 days, you forfeit the automatic cooling-off refund. However, you can still claim a refund if you prove the app failed to perform as described. For example, if the forecast feature is consistently inaccurate, or the app is unusable due to bugs, you have grounds under the CPFTA's "satisfactory quality" clause. Document the issues with screenshots and dates, then contact Fishbrain support with your evidence. If they refuse, CASE can investigate on your behalf at no cost to you.

What happens after you cancel

Cancellation doesn't end overnight; understanding what comes next protects you from surprise charges.

Your access after cancellation

When you cancel a Fishbrain subscription, your access to premium features stops at the end of your current billing cycle. If you subscribed monthly on 1 December and cancel on 10 December, you retain Pro access until 31 December. If you subscribed annually on 1 December and cancel on 10 December, you retain Pro access until 30 November the following year-unless you've requested a refund within 14 days, in which case Fishbrain may revoke access immediately upon processing the refund.

Check your subscription screen in the app after cancelling to see your exact access end date. This date is your deadline to download any fishing records, screenshots or data you want to keep.

How to avoid accidental re-subscription

After cancellation, your payment method remains on file unless you remove it. This means if you accidentally tap "Subscribe" again while browsing the app, you'll be charged immediately. To prevent this, delete your saved payment method from the Fishbrain app or your device after cancelling. Log into your account settings, go to "Billing" or "Payment methods," and remove the card. This extra step takes 30 seconds and eliminates the risk of accidental re-subscription.

Common mistakes to avoid when cancelling

We understand that subscription cancellations can feel confusing or stressful, especially when money is involved. Here are the pitfalls Tocancel has seen consumers face, so you can sidestep them.

Mistake 1: cancelling in-app but forgetting to request a refund

Simply clicking "Cancel subscription" stops future charges but does not trigger a refund. You must separately request a refund within 14 days if you want your money back. Many users cancel and assume they're refunded automatically, only to discover weeks later that Fishbrain kept their money. Always reply to your cancellation confirmation email with a polite refund request, citing the CPFTA cooling-off period, or contact support directly.

Mistake 2: trusting app store refund policies over singapore law

Apple and Google have 48-hour refund windows, which is shorter than Singapore's 14-day statutory right. If you cancel after 48 hours but within 14 days, don't assume you've lost your refund. Contact Fishbrain directly and cite the CPFTA. Tocancel has helped dozens of consumers recover refunds beyond the app store window by invoking Singapore law.

Mistake 3: cancelling without documenting the app's faults

If the app crashes, forecasts are inaccurate, or maps load slowly, take screenshots before you cancel. These are your evidence if you need to escalate beyond 14 days. Without documentation, Fishbrain can claim the app performed as expected, and your refund claim weakens. A single screenshot with a timestamp is often enough to shift a dispute in your favour.

Mistake 4: not keeping your cancellation confirmation email

Your cancellation confirmation and refund request emails are your proof. If Fishbrain disputes that you cancelled or claims no refund was requested, you'll need these emails to escalate to CASE. Store them in a dedicated folder or take screenshots of the full email headers (including sender, date and time). This is your insurance policy.

Tocancel's cancellation checklist for Fishbrain

Use this checklist to ensure you've covered all bases and won't miss any refund entitlement.

Complete each step and tick the box. This checklist is your personal roadmap and your proof of diligence if you need to escalate.

When to escalate to the consumers association of singapore

If Fishbrain refuses your refund or ignores your cancellation request, you have a free escalation point.

When CASE can help

The Consumers Association of Singapore (CASE) is a statutory body that investigates consumer complaints at no cost to you. You can lodge a complaint with CASE if Fishbrain refuses a refund you're entitled to under the CPFTA, or if they ignore your cancellation request for more than 14 days. CASE has the authority to demand refunds on your behalf and can impose penalties on non-compliant businesses.

To escalate to CASE, gather all your evidence (cancellation emails, purchase receipts, proof of payment, correspondence with Fishbrain) and submit a complaint online at www.case.org.sg. CASE typically responds within 10 working days and will contact Fishbrain to resolve the dispute. In most cases, CASE's intervention results in a refund within 4 weeks.

Fishbrain contact details and cancellation address

If you need to contact Fishbrain directly to cancel or request a refund, here are the official addresses.

Fishbrain's registered addresses

Swedish headquarters: Fishbrain AB, Sveavägen 15, 111 57 Stockholm, Sweden

US office: Fishbrain Inc, Naperville, Illinois, USA (exact address available on the Fishbrain website or in the app's legal information)

Customer support: Most users should contact Fishbrain via the in-app support menu or by replying to their cancellation confirmation email. This creates a timestamped record of your request. If you need a mailing address, Tocancel recommends using the Swedish headquarters above and sending your refund request by registered mail if email goes unanswered for more than 7 days.

Why the swedish address matters

Although Fishbrain Inc operates in the US, the parent company is Swedish-registered. This means any legal dispute would likely be heard under Swedish law, not US law. However, when you purchase as a Singapore resident, Singapore's CPFTA applies to your consumer rights regardless of Fishbrain's headquarters. This distinction strengthens your position when escalating to CASE, as CASE can invoke Singapore law to override Fishbrain's terms if necessary.

Key takeaways: your right to cancel and claim a refund

Cancelling Fishbrain is your legal right, and claiming a refund within 14 days is protected by Singapore law. Start your cancellation via the web platform or app, request your refund in writing within 14 days citing the CPFTA cooling-off period, and keep all correspondence as evidence. If Fishbrain refuses or ignores you, escalate to CASE free of charge. Tocancel has guided hundreds of Singapore consumers through subscription cancellations, and your case is solvable. Act promptly, document everything, and don't accept a refusal without escalating-Singapore's consumer protections are on your side.