Cancel Glassdoor: The Right Way to Protect Your Data

How to cancel your Glassdoor account in singapore and protect your data

What Glassdoor is and why you might cancel

Glassdoor is a career research platform where employees and job seekers share company reviews, salary data, interview preparation materials and job listings. You use it to research employers, prepare for interviews, discover salary benchmarks in your industry and explore job opportunities across Singapore and beyond.

Core job search features are free; however, Glassdoor offers premium subscription tiers that unlock additional salary insights, advanced job filtering and enhanced job alerts. If you signed up for a paid plan and no longer need it, or if you are concerned about your personal data on the platform, cancelling is straightforward. Your cancellation process depends on where and how you subscribed.

When cancellation makes sense

You might cancel because you have landed a new job, found your ideal employer or simply want to reduce subscription costs. Others cancel to protect their privacy or remove their account from the platform entirely. Whatever your reason, Tocancel is here to guide you through the exact steps and help you avoid the common traps that catch users off guard.

Free versus paid access on Glassdoor

Most Glassdoor features-job browsing, company reviews and basic salary data-are completely free. Premium paid subscriptions add features like enhanced salary filtering, saved job alerts and priority job recommendations. If you only use the free features, you have nothing to cancel. If you subscribed to premium, you will need to follow the steps in this guide to stop recurring charges.

Your consumer rights and what they mean for you

In Singapore, the Consumer Protection (Fair Trading) Act protects you when you purchase services like Glassdoor premium subscriptions. This law gives you specific rights around billing, cancellation and refunds.

Your legal position on subscription cancellation

You have the right to cancel your subscription at any time. The Consumer Protection (Fair Trading) Act requires that cancellation be as easy as the original purchase; therefore, Glassdoor must provide you with a clear, accessible cancellation mechanism online. If Glassdoor makes cancellation deliberately difficult or hidden, this breaches your consumer rights.

You also have the right to receive confirmation of your cancellation in writing (via email counts). If Glassdoor continues to charge you after you have cancelled, you can claim a refund and report the company to the Consumers Association of Singapore (CASE) for unfair billing practices.

What happens if Glassdoor refuses to cancel

If you attempt to cancel and encounter barriers-such as a broken cancellation link, no response to your request or continued billing-escalate your complaint to CASE. CASE is Singapore's independent consumer watchdog and can investigate unfair trading practices. Your legal leverage is strong: the law requires service providers to honour cancellation requests within a reasonable timeframe, typically within 2 to 5 working days.

Document everything: take screenshots of your cancellation request, save confirmation emails and record the dates you attempted to cancel. This evidence is crucial if you need to dispute a charge with your bank or lodge a formal complaint with CASE.

How to cancel Glassdoor on desktop and mobile

Your cancellation method depends on where you subscribed: directly on Glassdoor.com, through the Apple App Store or through Google Play.

Cancel through glassdoor.com on desktop

This is the most straightforward route if you subscribed directly on the website.

1. Log in to your Glassdoor account at glassdoor.com using your email and password.
2. Click your profile icon in the top-right corner and select Account Settings.
3. Navigate to the Subscriptions or Billing tab.
4. Find your active subscription and select Cancel Subscription or Manage Subscription.
5. Follow the on-screen prompts to confirm your cancellation. Glassdoor may ask why you are leaving; this feedback is optional.
6. Once confirmed, you will receive a confirmation email. Save this for your records.

Pro tip: Complete this on a desktop browser rather than the mobile app, as the subscription management interface is clearer and less prone to accidental clicks.

Cancel through apple app store on iOS

If you subscribed to Glassdoor through the Apple App Store, you must cancel from the App Store itself, not from within the Glassdoor app or website.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Glassdoor in the active subscriptions list.
5. Tap Cancel Subscription and confirm your choice.
6. Apple will send you a confirmation email. Your access continues until the current billing period ends.

Important: Cancelling Glassdoor in Settings will not appear on your Glassdoor account settings page. Apple manages the subscription independently, so always cancel through Settings, not through the app itself.

Cancel through google play store on android

Android users must also cancel through Google Play, not within the Glassdoor app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Glassdoor in your active subscriptions list.
6. Tap Cancel subscription and confirm.
7. Google Play will send you a confirmation email. Your premium access continues until your current billing cycle ends.

Key difference: Google Play processes the cancellation through their platform, not Glassdoor directly. This means your Glassdoor account may still show active until your billing period closes, but you will not be charged again.

Glassdoor pricing and subscription plans in singapore

Understanding your subscription tier helps you identify which premium features you are paying for and whether they justify the cost.

Pricing varies depending on the subscription length you chose (monthly, quarterly or annual). If you committed to annual billing and now want to cancel, check your original purchase confirmation to understand your refund eligibility.

Refunds and what you are entitled to after cancellation

Your refund rights depend on when you cancel within your billing cycle and Glassdoor's refund policy at the time of purchase.

Refund eligibility in singapore

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a service contract and receive a refund of unused fees, provided you cancel within a reasonable timeframe. If you subscribed to a monthly plan and cancel on day 5 of a 30-day cycle, you should be eligible for a pro-rata refund covering the remaining 25 days.

If you committed to annual billing, your refund claim is stronger. Cancelling mid-year entitles you to reimbursement for all months you did not use. However, Glassdoor may impose a small cancellation fee or administrative charge (typically 5-10 percent of the pro-rata amount); this is permitted under consumer law as long as it is reasonable and disclosed upfront.

How to request a refund from Glassdoor

If your cancellation was successful but you believe you are entitled to a refund, contact Glassdoor support directly.

1. Visit the Glassdoor Help Center at help.glassdoor.com.
2. Search for "Refund" or "Cancel subscription" and select the relevant article.
3. Locate the contact form or support email address (typically [email protected] or via a chat widget).
4. Submit a refund request explaining your cancellation date, subscription plan and the reason for your refund claim.
5. Attach your cancellation confirmation email and original purchase receipt.
6. Allow 7 to 10 working days for Glassdoor to respond. Most refunds process within 14 days if approved.

If Glassdoor denies your refund and you believe the denial is unfair, escalate to CASE. Provide CASE with copies of all correspondence, your cancellation evidence and your reasoning for why you believe the refund is justified under consumer law.

What happens after you cancel your subscription

Cancellation is not the same as account deletion. Understanding what changes after you cancel helps you manage your Glassdoor presence going forward.

Your account after cancellation

When you cancel your subscription, your Glassdoor account remains active, but your premium features are immediately disabled. You can still browse jobs, read company reviews and view basic salary data for free. Any saved jobs, job alerts and profile information remain on your account unless you choose to delete them manually.

If you do not want your account to exist on Glassdoor at all-including your reviews, salary contributions and profile-you will need to request a complete account deletion. This is a separate process from subscription cancellation and is handled through Glassdoor's Privacy Request Form (also called the Data Request Form).

Deleting your account completely

To delete your entire Glassdoor account and remove all your personal data, follow these steps:

1. Visit the Glassdoor Privacy Request Form at glassdoor.com/privacy.
2. Select "Delete my account" or "Data deletion request".
3. Enter your email address and verify your identity (Glassdoor will send a confirmation link).
4. Confirm that you want to delete all associated data: reviews, salary submissions, profile and job history.
5. Submit your request.
6. Glassdoor typically processes deletion requests within 30 days. You will receive a confirmation email once completed.

Important: Account deletion is permanent. You cannot recover reviews, saved jobs or profile information once deleted. Only request this if you are certain you will not return to the platform.

Common cancellation mistakes and how to avoid them

Cancellation seems straightforward, but users often make mistakes that lead to continued billing or lost refunds. Here are the traps to watch for and how Tocancel helps you sidestep them.

Mistake 1: cancelling in the app instead of your payment platform

Many users assume cancelling within the Glassdoor app will stop their subscription. This is incorrect. If you subscribed through Apple App Store or Google Play, cancelling in the app alone does nothing; the subscription remains active and you are charged again on your next billing date.

How to avoid it: Always cancel through the payment platform where you subscribed. If you used Apple App Store, cancel in Settings. If you used Google Play, cancel in Google Play Store. Tocancel recommends you take a screenshot of the successful cancellation to verify it was processed by your payment provider, not just the Glassdoor app.

Mistake 2: not saving your cancellation confirmation

Users often cancel and forget to download or save their confirmation email. If a dispute arises later-Glassdoor claims you never cancelled, or charges you anyway-you have no proof of your cancellation request.

How to avoid it: The moment you see the cancellation confirmation screen, take a screenshot. Forward the confirmation email to yourself or save it in a dedicated folder. Include the email date, your cancellation request number (if provided) and the name of the payment platform. This evidence protects you if you need to dispute a charge or lodge a complaint with CASE.

Mistake 3: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your reviews, salary data and profile information remain visible on Glassdoor. If you want to remove all personal data from the platform, you must request account deletion separately through the Privacy Request Form.

How to avoid it: Decide whether you want to cancel (keep your account, stop paying) or delete (remove all data). These are two different actions. Tocancel advises that if privacy is your concern, request full account deletion in addition to cancelling your subscription.

Mistake 4: missing the cancellation deadline

Some Glassdoor subscription plans renew automatically on a specific date each month or year. If you forget to cancel before that date, you are charged for another billing cycle. Most payment platforms allow you to cancel up to 24 hours before renewal.

How to avoid it: Mark your renewal date in your calendar and set a reminder to cancel at least 3 days before the date. Check your original purchase confirmation email for the exact renewal date. Better yet, contact Glassdoor support and request that they disable auto-renewal if you have already cancelled but remain unsure about the billing date.

After cancellation: next steps and escalation

If your cancellation went smoothly, your responsibilities are minimal. However, if Glassdoor continues to charge you or refuses to process your cancellation, you have clear legal remedies under Singapore consumer law.

Verify your cancellation was processed

Within 3 to 5 working days of cancelling, check your account to confirm that premium features are disabled. If you subscribed via Apple or Google, log into your payment settings and verify that Glassdoor no longer appears in your active subscriptions list. This confirms the cancellation reached the payment platform, not just Glassdoor.

What to do if you are charged after cancellation

If you are charged after cancelling, take immediate action. Contact your bank or payment provider and dispute the charge as "subscription cancelled, unauthorised recurring charge". Most banks reverse these charges within 5 to 10 working days.

Simultaneously, contact Glassdoor support with your cancellation confirmation email and bank transaction history. Demand a full refund and an explanation for the erroneous charge. Most companies process refunds within 7 to 14 days when presented with clear evidence of cancellation.

Escalating to the consumers association of singapore

If Glassdoor refuses to refund the charge or denies that you cancelled, escalate to CASE. You have the right to file a formal complaint with Singapore's consumer authority if a company breaches the Consumer Protection (Fair Trading) Act. CASE can investigate whether Glassdoor's billing practices are unfair or deceptive.

To lodge a complaint with CASE, visit www.case.org.sg or call 6100 0315. Provide all evidence: screenshots of your cancellation request, confirmation emails, bank statements showing unauthorised charges and copies of any correspondence with Glassdoor. CASE will contact Glassdoor on your behalf and seek resolution.

Comparison: cancellation methods side by side

Different cancellation routes have different timelines and requirements. This table clarifies which method suits your situation.

Cancellation checklist: ensure you have completed every step

Use this checklist to confirm your cancellation is complete and your data is protected.

• Logged into your Glassdoor account or payment platform and located your subscription.
• Clicked Cancel Subscription and completed all on-screen prompts.
• Received a confirmation email and saved it to your records.
• Took a screenshot of the cancellation confirmation screen for evidence.
• Verified within 3-5 working days that premium features are now disabled on your account.
• Checked your bank or payment provider to confirm Glassdoor no longer appears in active subscriptions.
• Decided whether to keep or delete your Glassdoor account (cancellation does not delete it automatically).
• Set a calendar reminder to monitor your next billing cycle to ensure no further charges occur.
• Documented all cancellation evidence in case you need to dispute a charge or file a complaint with CASE.

How tocancel helps you take control

Cancelling Glassdoor should be simple, but many users face hidden charges, failed cancellations or confusion about refunds. Tocancel is a consumer advocacy resource that guides you through cancellation of services like Glassdoor, protects your rights and helps you escalate disputes with companies that refuse to honour cancellation requests.

When you use Tocancel, you gain clear, step-by-step instructions tailored to your region (Singapore, in this case) and your payment method. You also receive plain-language explanations of your consumer rights under Singapore law, so you understand exactly what companies must do to serve you fairly. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover lost refunds and hold companies accountable when they breach consumer protection laws.

If you are unsure whether your cancellation was processed, or if Glassdoor charges you after you cancel, Tocancel provides guidance on how to document evidence, escalate to CASE and dispute charges with your bank. Your cancellation is your right-not a favour Glassdoor grants you.

Contact and cancellation address for Glassdoor

Glassdoor does not maintain a physical cancellation or postal address in Singapore. All account cancellation or closure must be processed via their online Help Center or by using the Privacy Request Form.

Online cancellation channels

• Help Center: help.glassdoor.com (search for "Cancel subscription" or "Manage billing")
• Support email: [email protected]
• Privacy Request Form (for account deletion): glassdoor.com/privacy
• Apple App Store (iOS): Settings > Subscriptions > Glassdoor > Cancel Subscription
• Google Play Store (Android): Google Play Store > Profile icon > Payments and subscriptions > Subscriptions > Glassdoor > Cancel subscription

Dispute escalation in singapore

If Glassdoor refuses to honour your cancellation or continues to charge you, file a formal complaint with the Consumers Association of Singapore (CASE).

• CASE website: www.case.org.sg
• CASE telephone: 6100 0315
• CASE email: [email protected]

Tocancel recommends that you provide CASE with all documentation of your cancellation attempt, confirmation emails, bank statements and any correspondence with Glassdoor. CASE will investigate on your behalf and work to resolve the dispute. You have strong legal backing under the Consumer Protection (Fair Trading) Act, and CASE takes billing disputes seriously.

Your right to cancel is backed by Singapore law. When you need clarity, evidence and support to enforce that right, Tocancel stands with you every step of the way.