Cancel Hotmart: Step-by-Step Guide

How to cancel Hotmart and claim your refund in singapore

Understanding Hotmart and why you might want to cancel

Hotmart is a global digital marketplace where creators sell online courses, memberships, and digital products to customers worldwide. The platform handles payments, content delivery, and subscription management, but if a purchase does not match what you expected or the course is not right for you, cancelling your subscription or account is straightforward once you understand your options.

Whether you have been charged unexpectedly, purchased through the wrong method, or simply want to stop recurring payments, you hold consumer rights under Singapore law that protect you. Understanding your options upfront helps you avoid common pitfalls and protects your refund eligibility. Tocancel guides you through every step of the cancellation process in Singapore with clarity and confidence.

How Hotmart works for buyers

When you purchase on Hotmart, you create an account using your email or social login, then gain access to digital content through the Hotmart website or mobile apps. Your billing method matters critically. If the creator set up the product through Hotmart directly, Hotmart processes your payments. However, if you bought via Apple App Store or Google Play, those platforms handle billing, and this changes how you cancel.

Tocancel recommends checking your payment confirmation email to identify which platform charged you-this single detail determines your cancellation route.

Why cancellation differs from refunds

Cancelling a subscription stops future recurring charges immediately. A refund, however, returns money for past payments and depends on the creator's guarantee period, typically 7, 15, 21, or 30 days from purchase. These are two separate actions. You can cancel a subscription without receiving a refund for already-paid amounts, or you can request a refund during the guarantee window. Understanding this distinction is essential before you request either one.

Your consumer rights in singapore and what Hotmart must honour

Singapore's Consumer Protection (Fair Trading) Act protects you as a digital buyer, and these protections override many of Hotmart's stated policies.

What singapore law guarantees you

You have the right to clear, accurate product information before you buy. If a digital course, membership, or product is faulty, fails to deliver what was promised, or is significantly unfit for purpose, you are entitled to remedies: repair, refund, or compensation. Hotmart's guarantee periods or refund disclaimers cannot eliminate your statutory rights under the Consumer Protection (Fair Trading) Act.

Unfair contract terms-such as clauses attempting to bar refunds entirely or remove Hotmart's liability for defective content-are void under Singapore law. If a creator or platform tries to prevent you from exercising your consumer rights, escalate to the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA). Your legal position is strong: no company can hide behind a policy that contradicts Singapore consumer law.

How platform policy interacts with your legal rights

Hotmart may impose internal refund windows (for example, 7 days only), but if you discover the product is misleading, incomplete, or non-functional after 7 days, you retain your statutory right to claim. Document everything: your purchase confirmation, the product description you saw when you bought, and evidence of the defect-screenshots, incomplete lessons, or broken links.

When you contact Hotmart or CASE with documentation, you shift from a "refund request" to a "consumer rights claim," which carries legal weight. Tocancel emphasises this distinction because it strengthens your position significantly.

Cancellation methods based on how you paid

Your cancellation route depends on whether Hotmart or an app store handles your billing.

Cancellation via the Hotmart website or app

If you purchased directly through Hotmart (not via Apple or Google), you cancel through your account dashboard. This stops recurring charges but does not automatically refund past payments. You access your account, navigate to subscriptions or purchases, and select the option to cancel or unsubscribe.

After you cancel via Hotmart, you retain the right to request a refund during the creator's guarantee period or if you have grounds under consumer protection law. Cancelling and refunding are separate actions.

Cancellation through apple app store

If you bought on iOS through the Apple App Store, Apple handles your subscription billing, not Hotmart. You must cancel directly through Apple-Hotmart cannot do this for you. You manage this in your Apple ID settings under Subscriptions, then select the Hotmart subscription and choose Cancel Subscription.

After cancellation, your access to the Hotmart content stops at the end of your current billing cycle. Request a refund from Apple within 14 days of the charge if the product did not meet your expectations.

Cancellation through google play

If you bought on Android through Google Play, Google handles your subscription billing. You cancel directly through the Google Play app or website under Subscriptions, then select Hotmart and choose Cancel Subscription.

Google's refund policy allows 48 hours from purchase for full refunds on most digital products. After that window, you rely on the creator's guarantee period or your statutory consumer rights.

Step-by-step cancellation process

Follow these precise steps based on how you were billed. Tocancel has verified each method works in Singapore.

Cancel a Hotmart subscription via the website

1. Log in to your Hotmart account using your email and password.
   • If you cannot remember your password, select Forgot Password and reset it via email.
2. Navigate to your account dashboard or profile menu.
   • Look for options labelled "My Purchases," "Subscriptions," "Courses," or "Products."
3. Find the subscription or course you want to cancel.
   • Click on the product name to open its details page.
4. Select the option to "Cancel Subscription," "Unsubscribe," or "Remove Access."
   • Hotmart will ask you to confirm your cancellation and may offer a brief reason or survey.
5. Confirm your cancellation.
   • You receive an email confirmation. Save this for your records.
6. Verify that no further charges appear on your next billing cycle.
   • Check your bank or credit card statement after 1-2 weeks to confirm the recurring charge has stopped.

Cancel an apple app store subscription

1. Open the Apple App Store app on your iPhone or iPad.
   • If on a Mac, use the App Store there instead.
2. Tap or click your profile picture in the top right corner.
   • Select "App Store Connect" or "Account" (exact wording varies by iOS version).
3. Select "Subscriptions."
   • You see all your active subscriptions, including Hotmart if you subscribed via the app.
4. Tap or click the Hotmart subscription.
   • This opens the subscription details page.
5. Select "Cancel Subscription" or "Cancel Subscription" (exact wording varies).
   • Apple asks you to confirm and may show you a refund eligibility notice.
6. Confirm your cancellation.
   • You receive an email from Apple. Your access to the Hotmart content ends at the end of your current billing cycle.

Cancel a google play subscription

1. Open the Google Play app on your Android device.
   • If on a computer, visit play.google.com and sign in.
2. Tap or click the menu icon (three horizontal lines) in the top left.
   • Select "Subscriptions" or "Manage subscriptions."
3. Find the Hotmart subscription in your active subscriptions list.
   • If you have multiple subscriptions, scroll to find it.
4. Tap or click the Hotmart subscription.
   • The subscription details page opens.
5. Select "Cancel Subscription."
   • Google asks you to confirm and may display a brief reason survey.
6. Confirm your cancellation.
   • You receive an email from Google. Your access to the Hotmart content ends at the end of your current billing cycle.

Refunds and how to claim one after cancellation

Cancelling stops future charges, but claiming a refund for money already paid requires a separate request within specific timeframes.

Refund eligibility and timeframes

Each Hotmart product has a creator-set guarantee period, usually 7, 15, 21, or 30 days from your purchase date. If you request a refund within this window, the creator typically approves it automatically or after brief review. Check your purchase confirmation email for the guarantee period applicable to your product.

Even if the guarantee period has expired, you may claim a refund if the product is faulty, misleading, or fails to deliver what was advertised. This is your statutory right under the Consumer Protection (Fair Trading) Act and does not depend on the creator's internal timeframe.

How to request a refund from Hotmart

To request a refund within the guarantee period, log in to your Hotmart account, navigate to your purchase, and select "Request a Refund." Hotmart processes most requests automatically if you are within the guarantee window.

If the guarantee period has passed or the creator denies your refund, contact Hotmart's support team directly. Email their support address and include your order number, purchase date, and a clear explanation of why the product did not meet your expectations or failed to deliver as promised. Provide screenshots or evidence of defects if possible.

If Hotmart refuses or does not respond within 7 business days, escalate to CASE or IMDA with your documentation. Tocancel recommends keeping copies of all communications with Hotmart-these are your proof that you attempted to resolve the issue directly before seeking official help.

Refund processing time

Most approved refunds process within 5 to 10 business days after the creator or Hotmart approves your request. The money returns to your original payment method. If you paid via credit card, it may appear as a reversal or credit on your statement. If you paid via bank transfer, allow up to 2 weeks for the funds to reach your account due to banking processing times.

Pricing structure and common plans

Hotmart does not charge you directly-creators set their own prices for courses and products on the platform.

Creators using Hotmart typically offer free trials ranging from 7 to 30 days. Tocancel strongly recommends setting a phone reminder for the day before your trial ends so you do not miss the cancellation deadline and incur unexpected charges.

Common mistakes to avoid when cancelling Hotmart

Many people cancel a subscription and assume they will receive an automatic refund-then feel frustrated when they do not. This is your chance to avoid those same errors.

Mistake 1: assuming cancellation equals automatic refund

Cancelling stops future charges only. Refunds require a separate request. If you do not request a refund within the guarantee period, you may still claim one under consumer protection law if the product is faulty or misleading, but acting sooner is always stronger.

Mistake 2: missing your app store refund window

Apple allows refunds within 14 days of purchase; Google Play allows 48 hours. If you purchase on an app store and miss these windows, your only recourse is the creator's guarantee period or a consumer rights claim. Tocancel advises requesting refunds immediately if you are unhappy, rather than waiting.

Mistake 3: cancelling through the wrong platform

If you purchased via Apple App Store, cancelling through your Hotmart account does not stop Apple charging you. You must cancel through Apple directly. Many people cancel in the wrong place, then receive an unexpected charge a month later. Check your payment confirmation to confirm which platform billed you before you attempt cancellation.

Mistake 4: not documenting the product's defects

If you plan to claim a refund outside the guarantee period, screenshots and notes prove the product is faulty or misleading. Without evidence, your claim is weaker. Take screenshots of incomplete lessons, broken links, or misleading course descriptions the moment you spot them.

Mistake 5: ignoring hotmart's response deadline

If Hotmart denies your refund, you have a legal avenue through CASE or IMDA, but you must act within a reasonable timeframe. Tocancel recommends escalating within 2 weeks of denial so your complaint is fresh and your evidence is clear.

What happens after you cancel

Cancellation does not happen overnight, and understanding what to expect helps you stay confident in the process.

Immediate access after cancellation

If you cancel a subscription, your access to the course or product continues until the end of your current billing cycle. For example, if you paid on the 15th and cancel on the 20th, you retain access until the 14th of the following month. Only then does Hotmart or the app store remove your access.

One-time purchases are yours forever-cancellation does not apply to these, only refunds.

Refund status and notifications

After you request a refund, Hotmart sends you an email confirmation. Within a few days, the creator or Hotmart approves or denies your request, and you receive a second email with the outcome. If approved, the refund processes within 5 to 10 business days. If denied, that email explains the reason, and you can then escalate to CASE or IMDA if you believe the denial is unfair.

Tocancel advises checking your spam folder for these emails-sometimes refund confirmations end up there instead of your inbox.

Billing confirmation

Always verify on your next billing date that no charge appears. Check your bank statement or credit card statement 1 to 2 weeks after you cancel to confirm the recurring subscription is truly stopped. If a charge appears after cancellation, contact Hotmart immediately with your cancellation confirmation email and request a reversal. If Hotmart does not reverse it within 5 business days, report the charge to your bank or credit card company as an unauthorized transaction.

When to escalate to consumer protection authorities

If Hotmart or the creator refuses your refund or does not respond within a reasonable timeframe, Singapore's consumer authorities can intervene on your behalf.

Contact the consumers association of singapore (CASE)

CASE is Singapore's primary consumer protection body. If Hotmart or a creator on the platform refuses your refund or claim, file a complaint with CASE online at case.org.sg or by phone at 6100 0315. Provide your order confirmation, communication history with Hotmart, and evidence that the product is faulty or misleading.

CASE investigates at no cost to you and can mediate disputes or issue recommendations. If the dispute involves online transactions, CASE has specialised expertise in digital products and subscriptions.

Contact the info-communications media development authority (IMDA)

If your complaint involves billing disputes, unsolicited charges, or suspected fraud, IMDA also accepts complaints. IMDA regulates digital services and consumer protection in Singapore's digital economy. Report issues at imda.gov.sg/complaints or by phone at 6377 3800.

Escalation timeline

Contact Hotmart support first and allow 7 business days for a response. If they do not respond or refuse your claim unfairly, file a complaint with CASE or IMDA. Most disputes resolve within 4 to 8 weeks once an authority is involved. Tocancel emphasises that involving an official authority rarely requires you to pay a fee and dramatically increases your chances of a fair outcome.

Checklist for cancelling Hotmart safely

Use this checklist to ensure you cancel correctly and protect your refund rights.

Comparing Hotmart to similar platforms

If you are considering alternatives to Hotmart or simply want to understand how it compares, here is a quick overview.

All these platforms operate under the Consumer Protection (Fair Trading) Act in Singapore, so your statutory rights remain the same regardless of which platform you use. Tocancel helps consumers understand and exercise these rights across all major platforms.

How to contact Hotmart for support

If you cannot cancel online or need to escalate your issue, use these contact methods.

Hotmart customer support channels

Hotmart offers support through its website contact form, email, and help portal. Log in to your account, navigate to Help or Support, and submit a ticket. For urgent issues, search the Hotmart Help Centre for your specific problem-many common cancellation and refund questions are answered in their knowledge base.

Email Hotmart at [email protected] or [email protected] with your order number and cancellation request. Response times are typically 2 to 5 business days.

Hotmart's known office locations

Hotmart does not maintain a dedicated office in Singapore. For written correspondence, you may contact their international support channels or escalate to CASE or IMDA if you cannot reach them through digital channels.

Hotmart's headquarters is located in Brazil; however, as a digital platform serving Singapore customers, they must comply with Singapore's Consumer Protection (Fair Trading) Act regardless of their physical location. This means your consumer rights are fully enforceable even though Hotmart operates internationally.

Summary and next steps

Cancelling Hotmart is straightforward once you understand which platform billed you and how your refund rights work under Singapore law. Your statutory consumer protections under the Consumer Protection (Fair Trading) Act are strong-they cannot be overridden by Hotmart's internal policies, and they exist even after a creator's guarantee period expires if the product is faulty or misleading.

Tocancel recommends acting quickly if you are unhappy with a course: request a refund within the guarantee period, then cancel your subscription to prevent future charges. Document everything-your purchase confirmation, the product description you saw, and evidence of any defects. If Hotmart refuses your refund unfairly, escalate to CASE at case.org.sg or IMDA at imda.gov.sg/complaints.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and claim refunds they deserve. Whether your issue is a misleading course description, unexpected recurring charges, or billing through the wrong platform, you have clear legal rights and a clear escalation path. Take action today-your refund is waiting.